SAMS AUTOMOTIVE

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Adrianna Yazzie
9 months ago
I am grateful for PJ and the crew of Tandy's. I absolutely love the communication that was just a phone call away. They kept me updated and fixed my vehicle in a timely manner. They didn't hesitate to inform me with what needed to be fixed. Now that I have my vehicle back. I am driving with confidence and security. I definitely will and now letting anyone who needs work on their vehicle suggesting them to you all :) Thank You again. Much appreciated

  Tiffany Thomas
2 years ago
PJ did a very good job on fixing my ride. No complaints and no issues while business was being conducted. He was very helpful and communicative about what was going on with my Durango. I will definitely be going here for future work. Thank you again for your speedy service.Service: Auto engine diagnosticService: Auto engine diagnostic

  Maddie
2 years ago
First of all I actually was positive that this shop could handle my transmission work. The shop owner was not clear on the phone that he wanted a cash transaction and that was a major deal breaker for me. Shop owner could have avoided a lot of wasted time and effort if he could convey the limitations of his shop on the initial discussion/first phone call and to clearly explain to prospective customer that it s going to be a cash deal! Especially if it s going to cost over $3000 in cash. Wow I am definitely disappointed in the shops inability to explain things clearly when it comes cash only transactions and that if he could not fix a transmission let the customer know on the initial discussion. I explained the transmission was burnt out so I didn t think he was going to do a diagnostics check-transmission burnt jut is pretty obvious to a driver anyway though it was not needed for a quote-but whatever.At any rate I do not recommend for major shop work just mufflers and such-I should have known but oh well lesson learned on my part. Hopefully the owner will also slow down his explanations because while I was waiting to pay (I do not know if he realizes he talks fast), in the middle of my transaction to pay for the work, he got up and left the computer terminal to help another older customers whom the clerk was helping-he left without notification. I heard and watch him explain things so fast I hope that couple are getting a better transaction than I did at this shop.Maybe slow down and complete a transaction with one customer before abruptly leaving to do something else or notify the customer the clerk will finish the transaction.I had to return a second time to complete a payment because the clerk was not aware the owner did not finish the work order in the computer which I never received a work order document on because he could not find it. Just seemed the shop was disorganized and I ll just say this: we all have our own priorities and other commitments daily so don t waste the customer s time if you as the owner are unable to take on a job or need to do cash only - explain that upfront on the initial discussion/ first phone call-this way customers will have a better informed decision.#customerservice #gallup #NM

  Kamel Alboaouh
a year ago
first, they are overpriced!they told me a flex-exhaust pipe is about $140, excluding labor... then, I asked him to show it for me... it turns out the same flex-pipe is sold on ebay for $45second, they told me there is no guarantee after they completed the job (aha) ... two days later I realized why they tricked me ... because the exhaust pipe in my car start ringing like a bell! just two days after they replaced the flex-pipe.generally,.... I would never go back to this place AL ALL.. RUN AWAY... simple job like replacing flex-exhaust pipe shouldn't be agonizing at all

  Emily Sam
4 years ago
Great service, was able to do drop off and pick up after work. My mufflers sounds great on my Dodge Ram Hemi! Sounds great and has a great rumble on it. Staff was very informative and made it very easy to understand what was going on. Also took my Chrysler 200 for tune up and new tires. Tech on hand, PJ, was great got everything done even shuttled me to work when I did a drop off.Even got my brothers Chevy truck mufflers fine too!! Sounded great!!Family owned business and good people!I always recommend to family and friends.

  Christina Golden
4 years ago
I was a little bit disappointed this time around. This is the fourth vehicle I took to them and they were always good about asking and giving options. This time the person just assumed how to work on my vehicle. He never came back in to talk to us about what we wanted. Maybe it's time to take my vehicle elsewhere. To think this is the best place, I came all the way back from Chandler, AZ., to give them business.

  Virginia Wheetley
4 years ago
I was having car trouble on the way to the grandcanyon for my birthday so I pulled into this little town and I'm very happy I did. This place got me in and fixed my car up as fast as they could and kept me informed on everything that they were doing. Thanks for helping me on my birthday. I would recommend this place to everyone. Very friendly, professional people great job to PJ , McKenzie, Elvis & Pam

  irvonne bahe
4 years ago
Amazing guys who perform what you need for a great price. My truck had problems after problems, and they focused on it until it ran the way it was supposed to. They go out of their way to make sure a customer leaves happy.

  Tim Boyle
3 years ago
While driving across country with my daughter we had the misfortune of blowing out our rear axil on the Jeep. Tandy was not where we originally stopped for service but we were directed there from a different shop.When we explained what we thought happened they came right out and started with a thorough diagnostic. PJ explained everything in great detail and what choices we had. The most impressive was that the parts wouldn t be delivered for at least 2 days but he would send someone the next morning to pick up what was needed to get us back on the road safely.He had one of his staff take us to a hotel and explained about their current curfew that was going on. At no time did I feel anything but the most appreciated and respected customer he ever had. If I lived in Gallup PJ and Tandy would be our only place ever to get service to our Jeep or cars.Everyone from the front counter lady and the three guys in the back were saints from heaven looking out for us to get us back on the road.Thank you and your entire crew!!!

  TeeJay Mack
5 years ago
The guyz did a great job on deleting my muffler off my 2012 Dodge challenger! Sounds way better! Will recommend this place anytime! Staff was great!

  Adrian Nez
4 years ago
Took My car here to get diagnostic done And it was done pin point the problem with my car there very friendly an great customer service. I d recommend to get ur diagnostic here at Tandy s. Price was cheaper then most places in town.

  ML F
6 years ago
Always great service and parts, very friendly staff!! My lil V6Spd Blur does sound deeper and feel quick again!! My fav muffler shop since long ago!!!!

  Amy Kenobi
5 years ago
Awesome service! Got me in and out same day as I was on my way home to Michigan. Great group of guys. Definitely recommend.

  Liz Warthen
4 years ago
Excellent service & personable mechanics. Being a woman it's comforting to know I can trust Tandy's to not take advantage of my ignorance where vehicles are concerned.

  Alfreda Lee
a year ago
What a nightmare. About $2500 into this, and my vehicle still did not get fixed. Taking my vehicle to another shop. Further, why did the business not accept card payments?Services: Exhaust, Auto engine diagnosticServices: Exhaust, Auto engine diagnostic

  Wrangler T
5 years ago
Professional, high quality of work. Fit and finish on my exhaust repair is impressive. Resonable cost for the work.

  Dianne Estes
6 years ago
Great service. Traveling through, had a rusted tailpipe. Fixed it so quickly. Great work, really nice people.

  Ed O
a year ago
This place didn't clinch me any work on my vehicle because they were so called busy yet I

  Karlton Haloo
4 years ago
Great serviceUpdate 8 months later the pipes they installed already has dallor size holes in them.

  Jonny Castillo
5 years ago
Friendly staff did their best to service my car, would definitely recommend these guys.

  Sandi Begay
4 years ago
Excellent customer service!! Very very friendly people there, felt like I was treated like VIP! Haha

  Matthew Cochrane
11 years ago
Great service, friendly and knowledgeable staff. Fixed my bike exhaust up and got me on the road in a hurry.

  Amy Ramos
2 years ago
Bought in my vehicle to have my catalytic converter check and replaced..did a good job

  britt
7 years ago
I was waiting an hour post opening to service my vehicle. Left and found another muffler shop to oblige my repairs.

  Glen A Mears
2 years ago
Mechanic that knows his stuff and talks to you as a human when explaining his process to determine what's wrong with your car.

  BRANT FRANCISCO
6 years ago
The best muffler shop. Good dine ppl an owner.

  Virginia Watson
2 years ago
It was quickly helped out and there nice people working there it is okay

  Leona James
7 years ago
Come see Pete, Leona and Elvis. We'll get the job done right and on your way all in the same day.

  SUI DAMUS
3 years ago
Awesome service!!! These guys know their stuff!Services: Transmission, Exhaust, Auto engine diagnostic, Battery, Oil changeServices: Transmission, Exhaust, Auto engine diagnostic, Battery, Oil change

  Jamal Allen
5 years ago
Dope people...and they know what they're doing...always a plus...