Inland Kenworth (Farmington)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  R I
3 months ago
Came in with a derate issue on truck. Once I got here Daniel immediately went out and put a computer on it. Truck was fixed a day later. Daniel and the whole team at Inland has been a gem in a sea of less than desirable dealerships.Excellent service!Thanks guys!Richard

  John Rogers
3 months ago
Repairs were done as I requested. Happy with results. Parts department and service department did a great job of getting the truck back to me so it could go back to work! Thanks!

  James
4 months ago
They were super friendly as super fast at getting the part to fix my truck would recommend this dealer over any of them they took care of my truck and gave me a ride to the hotel really super down to earth people in all aspects they set an example that should be followed by all kenworth shops and dealers wait time on my truck repair was super minimumthank guys for getting me rolling

  M Chee
2 months ago
Good service. Parts and service have treated us well. Thank you!

  DJ Ford
5 months ago
Service was great! Very informative when asked questions.

  Allabout Adollar
a year ago
Stopped in to get 4 new batteries installed and coolant reservoir replaced. Left these guys shop and two to three weeks later I started having cranking issues again. Took my truck to MHC in Dallas and Farmington NM KW installed three expired batteries on my truck. Also they upcharged me because I have a fridge and stuff like that and still installed lower than required amperage plus expired batteries on my truck. Thanks Farmington for making me make sure the batteries I'm paying for are what they supposed to be even at a kenworth dealer next time.

  Miles G.
2 years ago
Needed to replace the injectors on my n14 so I reached out to these guys to source them for me. First reaction was great based on how easy & convenient the parts guy made it for me, he asked for a part number & said they'll be here tomorrow.Before we hung up I asked for ticket total & the guy said 1800$ which I expected.Next day I arrived at inland & before pulling my cores out I go inside & ask the parts guy for my ticket total & I get the same answer 1800$ so I proceeded to pull out my injectors in their parking lot.When I walked back in with my cores & pick up the new injectors, the slick sales man hands me a ticket for 4500$ & says I SAVED 1800$ in core charges.I didn't bother arguing with the guy because it was a Friday & if I wanted to reject the injectors & order the remans I was expecting I would have been stuck there till Monday.Never shopping here again.

  Skylan Nelson
a year ago
I came in with a bad fuel rail, four days later they called me and told me they had installed it wrong, causing it to seize. Another 4 or so days and they told me it was done. I was able to drive my truck for about a day before it gave me the exact same issue down in Albuquerque. Took it to the shop down there, they told me that the Farmington shop had botched the installation (again). Only took them a few hours to solve that. Thanks to the incompetence of the Farmington shop I waited 9 days for a repair that should have only taken 2-3. The Albuquerque shop seems well run and competent but the Farmington shop seems poorly managed and sketchy. If you can definitely get your issue checked out down in Albuqerque.

  Dave Lionberger
2 years ago
I have a 40 motorhome. The job took a little longer than I expected BUT the mechanic was great. Very knowledgeable, very professional. Prices was exactly what I expected.Would I go back again? YES!!!!

  Robert Lowman
2 years ago
Got there in the morning, service guy said he couldn't get to me until that afternoon. Sat 6.5 hours, watched 2 trucks go before me. I was told they couldn't get to me today. Went to buy the airline that blew, they didn't even have it. They called Bruckners next door, they had the part so I had 5 more airlines replaced. Only guy that helped me was the parts guy calling a couple other places.

  AlanHoltTrucking
2 years ago
Had truck towed in for repair after loosing power and quit running, the team at Inland Kenworth got the problem diagnosed and had the truck repaired shortly after the parts had arrived (ECM). The staff are friendly and professional, a pleasure to do business with.

  Alan Andrews
6 years ago
What a great Kenworth shop! Couldnt get us in right away, but mechanic was super and gave free advice that actually worked. Wish we could have stayed longer to get appt. But his advice worked for part of it! Thanks for good customer service!!

  vince Mccarthy
9 years ago
I'm writing this review because this place cause me to lose my truck. I pay these guys $1700, I came here thinking I would pay about $600 but that a long story itself that I don't care to write. now before I brought my truck to this place, the truck had no problems with starting up, after the service was done and I started up the truck, it made a small grinding sound before starting up, I didnt think it was a big deal at the time, but as the the days and week pass by the grinding sounds became longer then it got to the point I had to 3 or 4 times turn the ignition to start the truck. After a week I call the service manager to let him know that I didn't have this issue before I brought the truck there, he got mad and said that his guys didn't cause it and that I would need a lawyer to settle this.He knows It doesn't matter if the truck starter was sabotage or accidentally damaged, they know that even though in court I said my starter was working fine before service, I would have no proof and a case could not be winnable. A week and a half later I went to the ta truck stop and had $750 starter put on, then two days later my check engine light stay on, I took it to the Peterbilt, they said that my truck won't regen and that I would need a new electrical harness to fix it. Now they show me where the harness was and it was near the same location where the new starter was put in so obviously the tech that put in the starter cause something to the harness to not start a regen, but again I have no proof. They told me the total bill would be $3500 to fix, at that point I had enough and told them they can keep the truck, since the start of this year I have spend almost $10,000 on tires and repairs. Luckily the Peterbilt I went to was In the same town I live in, so I grab my car and empty out the truck. this is not a truck that I own, I got it thru a shady company that gives trks to people with bad credit, that got trucks around 500,000 miles and charges you around a $7000 down payment then you will have to sign a 5 year rental agreement were your trk payments are around $600 a week and u have to pay for all repairs. I will now be a company driver but I still have the burning desire to be a successful owner operator and will one day buy in whole my own truck and run under my own authority. But back to Kenworth Farmington, I know most of dealerships customers are owner operators and companies that have so much money they can afford to pay $140 a hour labor and have some tech screw up their equipment, but for struggling op like me it's a business killer, and when these shops screw up the only weapon we can legally use against them is the review I'm writing now, if something goes wrong we all have to take the time and write about, otherwise they will keep getting away with it.

  Scott B Traveling
6 years ago
My T-680 Company Truck's A/C Compressor broke down just as I was about to begin running the hot South Western states/ deserts. INLAND KENWORTH was able to get me right in the shop. They completed the work that very next day, sooner than I anticipated. These folks were great! Every individual I met there, from management, Sales & Service, and shop mechanics/ Techs were all very friendly and thorough to the point where they made my breakdown an actual pleasurable experience. Just extremely accomadating and made me feel at home! THANK YOU INLAND KENWORTH!

  Double D Photos
7 years ago
If your an OTR company your better off going to Freightliner. They don't care if you sit in a Motel for weeks. They are going to take care of the locals first. I give them 4 stars on poor customer service!

  Brandon Hardman
5 years ago
Had a miscommunication. Chris (hopefully I spelled his name right) is awesome he explained everything to me. He's an awesome dude he's called me and told me everything they found with my truck. Should be back on the road tomorrow. Thanks for explaining the miscommunication thing to me.

  Solo Trucker
7 years ago
To the Vince guy maybe your truck was having problems b4 you just never paid attention why it helps to trip your truck on a daily base , your problems didn't get severe till the ta touched it so maybe they're to blame idk . I've never had a problem with any dealer shop in my 7 seven years

  Peter O Romero
2 years ago
If you are passing by Ang need work done they will get you out quickly they know you got to get your load delivered

  chris hemstead
5 years ago
Excellent work in a timely fashion. Looked at things I didn't even ask for. Clean shop, friendly staff. Highly recommend.

  A
3 years ago
Friendly people. Got my truck fixed in a jiffy. Out the same day when my company thought I'd be there for long enough to get me a hotel room.Thanks!

  Carl Spackler
3 years ago
Nice that the parts guy came down to open the gate so I could get a tanker trailer. He didn't need to but very much appreciated!!

  Dalewesterbeek Westerbeek
7 months ago
Great job alwasys satisfied with service

  Mike Cordes
a month ago
Staff was great

  Harrison Oliver
11 months ago
They got right on my truck got it fixed

  Roger Rochester
9 months ago
Got us in in good time friendly people

  Sinned
2 years ago
Was only getting a couple parts I needed. They had them and was in and out in a short time.

  Steven Wester
6 years ago
Great people, work on my truck fast and got me. On my way, they do it right.

  Michael Tafoya
3 years ago
Very disappointed with service department, Inland Kenworth FarmingtonN.M. Hope I don't have to take our 2021 back there again!!!!!

  Lyle Sasse
5 years ago
Sorry got mixed up this store helped but did not handle the level valve needed

  Rick Felker
2 years ago
Honest and fair, great job on fixing my issue