East Mountain Auto and RV Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  cloudkc123
a week ago
Don and company were great. Honest and thorough in their work, caring and concerned about us. When presented with an issue with our trailer brakes 4K miles from home, I looked online for an AAA approved mechanic. So thankful that I called E. Mtn Auto.Due to parts, it was necessary for us to stay a few nights. Don suggested where to stay and what to do while he took care of the repairs. We felt well taken care of.Don communicated well through the process and saved parts to explain the issues. At the end, we felt safe and well prepared to continue our X-country trip.Thank you for everything Don. You made what could have been a disaster into an adventure!

  Ernest De Lora
a week ago
Don was very personable and professional. My 2008 F250 had a serious "wobble" on the front end that needed to be addressed sooner rather than later. He explained the potential problems and after examining the front end carefully proposed what needed to be done. He kept me appraised of the work being completed and once done, in a timely manner, I found my truck drove much straighter and most importantly was much safer when navigating EM potholes, ruts, washboard roads etc:) Thank you EM Auto!

  Penny Peck
a year ago
I had an RV emergency with my springs being broken and didn't dar� drive far. They got me right in and repaired within the week. On top of that, I backed into a tree with my truck and couldn't get my tailgate open, they came to the rescue and fixed it no questions asked. Excellent folks with a great work ethic. Hard to find in these days. Highly recommend them if you ever need a repair.

  Beca Kilber
5 months ago
this place SAVED ME!!! In the middle of a 20 hour road trip my car stopped functioning correctly. I stopped at the closest mechanic I could find, that happened to be East Mountain! I walked in super stressed out, and was greeting by the kindest, most calming staff. They went above and beyond to make sure I was safe & comfortable & to make sure my car was given the best care possible. I am so thankful I was able to find this place. 10/10 recommend .Service: General repairs & maintenance

  Brenda Harris
5 months ago
Thankful for our experience with East Mountain Auto and RV Repair AAA recommended their services when our trailer was broke down on I 40. Don and Chris were so very helpful with our repair on our trailer and our truck. Don was diligent in keeping us informed about the repairs and followed up after we picked up our repaired vehicles to assure we were doing well. Sarah was helpful with our tow and locating lodging for the night. Gene and I would highly recommend their business.

  Lawrence Gray
2 months ago
Had gone to a Brake Masters and they misdiagnosed my thumping sound as a transmission problem. Called East Mountain Auto late in the afternoon. Don had me bring it in the next morning and correctly figured it to be a wheel bearing issue which is what i had thought. Had it fixed the same day and had me on the road again. I really appreciate this as it is my appliance repair vehicle and down time is lost revenue. Thanks Don.

  Jill McDowell-Mosher
5 months ago
This is a great location automotive shop. They've worked on the transmission in my mom's motorhome and replaced the clutch (yes, I still have a manual transmission car) in my car. Both of these experiences alone would be 4 stars.Then my husband took his truck in for a code diagnosis. They tried trouble shooting, replaced a sensor, but the issue resurfaced. I don't really fault them for that. It was a complicated issue that we had to go to a dealership to finally get resolvedThe bad experience we did have was the mechanic working on the brakes in my husband's truck and was in a bit of a rush to leave for a long weekend and never adjusted the bleeder valve and we lost the brakes on a trip over to Rio Rancho. Luckily, we didn't crash when it happened. The owner/manager did everything to make it right. They fixed the brakes and did some other maintenance repairs for their faulty work and he was going to address the issue with the mechanic. This alone would drop the rating I gave, but their customer service addressed the issue.I would still recommend this shop and will take my vehicle to them.

  Hunter McClure
4 months ago
Don and the folks at East Mountain Auto are excellent; you don't often find businesses like this anymore. After hitting a pothole so hard that I had to replace the entire wheel, Don managed to get the new part swapped in same day. I'll definitely be going back to East Mountain whenever anything like this comes up in the future.

  Max Tuinstra
2 years ago
I'm grateful I was close to East Mountain Auto and RV Repair when my pickup broke down! Realizing I did not have a home there, East Mountain got to work on my vehicle quickly. Everybody was very friendly and responsive to my questions. They got it fixed within 1 day! The price was reasonable and they mentioned the repair had a warranty! I was on my way down the road. Unfortunately the repair did fail shortly after I left, possibly due to a defective part. Those things happen in life, and the question is whether you're going to make it right or not. It was after hours, but I had it towed back to their shop and they got to work on it right away the next day and did the repair completely under warranty! With my rig fixed once again, I was able to make it all the way back to my destination 4 states away! I would absolutely have work done at East Mountain again!

  Becca McNair
6 months ago
I really wish I knew about East Mountain Auto Repair before I took my Subaru anywhere else because my car would have been properly fixed. I needed to get a second opinion by getting a diagnostic and needed to know if it was worth investing more money into my car after another shop epically failed to fix a simple issue and ruined my engine. Don was honest and saved me from spending unnecessary money. Hard to find an honest mechanic these days and I would definitely recommend them to someone else!Service: Auto engine diagnostic

  Virginia McMurdo
5 months ago
I can't speak highly enough of this place! They came to me when I was stranded with fresh groceries - pregnant with 2 small children. My car's battery died in the Walmart parking lot and I called them in distress. They sent a kind mechanic my way to jump my battery so I could avoid being towed away. After that, they charged my battery at the shope and ordered a new one and I was able to make it home all the way in Estancia. This is a wonderful place to have any work done and their staff is friendly, knowledgeable, and highly accommodating. I can't thank them enough for helping me when I didn't know how in the world I was going to get us all home.I will be back for any car needs!Services: Brakes, Battery, Oil change

  Coast2Coast Automotive Performance
6 months ago
We are giving them a 5 star review because of a one star left by an unfair customer named Robert Harding. Sorry for your childish attitude that a business didn't put all their other customers aside and cater to you Mr. Harding. yes almost all shops need you to drop off your vehicle for a day. Please disregard any of Robert Harding's reviews or read them carefully as he sounds like a spoiled child. Also we are not associated with East Mountain. I am just trying to protect businesses from this mans ignorance after he left me a one star saying my alignment price was $19. above what he said was the national avg. his price was about 5 or 10 years outdated by the way. I do however know of this business and know they do very good work. And that is coming from another shop in the same business.

  Jeremy Lewis
7 months ago
Don and his team have been great to me. I have used their services several times now and they have always been honest with me about cost and options. I was told what the price would be, and when the job was done the price didn't change, like it does some places. I own a 07 f150 with a 5.4, these trucks are notorious for breaking spark plugs, and I didn't want to deal with it myself. They had my truck done in the agreed time frame, at the price quoted, and my truck is much happier now. A few months ago I was losing my belt tensioner, and it was making a terrible noise. I took it in and was told exactly what the problem was, Don told me that he would do the work, but told me I would save alot of money doing it myself, and gave me instructions on how to handle it. Who does that? Someone who cares about his community, someone who cared about the kids riding in my truck, and somebody who isn't just trying to make a buck at someone else's expense. I will keep going here, and really you should too.

  Casey Frew
7 months ago
Took my Escape in for a transmission cable bushing replacement. They noticed my AC blower motor had an infestation so they cleaned it out and put a seal to keep rodents out of it. Don was very informative throughout the whole process and I would highly recommend them for anyone in the East Mountains and Albuquerque.Services: Air & cabin filter replacement, General repairs & maintenance, Transmission repair, A/C installation & repair, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Transmission repair, A/C installation & repair, Oil change

  Jerry Gilmore
4 months ago
Wheel bearing failure on R. V. ,one year ago 5 tires 2 Axles 4 days. Back on the road, Best possible service. THANKS

  Oklahoma Bob
4 years ago
The weekend after the 4th of July I purchased a boat in Edgewood NM. After arriving I found 5 bad tires and 4 bad sets of wheel bearings on the trailer. Unable to move the trailer I removed the wheels and bearings and took the hubs to East Mountain Auto to have them replace races and change tires. Keep in mind I'm a walk in on a friday. They ordered the parts fast, completed the race replacement and changed and balanced 5 tires which allowed me to reinstall everything and get down the road safely. They went well above my expectations. They are people you can trust for your needs. Good job guys and thank you.Ken Lynch, oklahoma City

  JK Horn
11 months ago
We were having issues with our class A motorhome on our trip from Arizona to Oklahoma. The RV had no power and barely made it up grades of any size. We stopped in Edgewood and the next day looked for a shop that would help us. We found East Mountain Auto & RV repair and contacted them based on reviews. Don and the motorhome tech Chris did not disappoint. They squeezed us in and Chris found several issues with busted bolts, exhaust issues, burned plug, etc. They hooked us up to power so we could easily stay in our coach at night. Chris worked hard, and in a couple of days, we were able to get back on the road again . I would recommend this shop to anyone. They were absolutely wonderful! We feel like we made friends, not just a great place for repairs. Thank you so much, Mountain Auto & RV repair.

  Jayme Acree
5 years ago
Amazing staff and work ethic!! We were driving from Alaska to North Carolina and our leaf spring broke. They were on top of it and got the work done fast for us so we could continue our journey! What a great place, I highly recommend it!!!

  Sabrina N
3 years ago
Very clean waiting room, very friendly staff, we were from out of town and this was the only AAA approved shop for miles. We d broken down at 2 am so we were towed to the shop and when they opened at 7:30 that morning they took us immediately which was great because we were on a time crunch. It was a simple fix on our 2004 VW Bug, when a shop back home worked on it the week before they hadn t properly screwed a clamp on straight. It was fixed in no time and we were out before 10.

  Kathy Colcord
7 months ago
If I could make it 20 stars, that would still not be enough. This shop is the best I've ever had the pleasure of taking my r.v. for repair. They got me in as I was traveling from arkansas to California and had engine trouble. They figured out what was wrong, fixed it and were very reasonable on the repair cost. Greatest people ever. UPDATE!!We made it all the way back from california to arkansas with not one breakdown. R.V. is still running like a champ. So very thankful to have had East Mountain R.V. repair our rv.

  Adam Bergstrasser
a year ago
Whether you're traveling and need emergency help, or you're looking for a great local mechanic, these are the people to see. They are honest, friendly, and fair. It's a clean, busy shop with happy employees and that means a lot. Don and Lori are good people who truly care about their customers. Give them a shot, you won't be disappointed!Edit:My second visit was a different experience. $1,000 for a serpentine belt and tensioner, they forgot my oil change, and it took 5 days. When I went to pick up my truck it was still partially disassembled, my seat was broken, and there were grease stains on my door and steering wheel. Don't know what happened with these guys, but I'm done. Do not take your vehicle here if you care about it.Services: General repairs & maintenance, Oil change

  Catherine Chambers
6 months ago
Don is my go to since I moved here almost a year ago. He will help you find the best & least expensive answer to your problem.Very convenient to Interstate 40 for you travelers having issues!Highly recommendServices: Auto body & trim repair, Electrical repair, General repairs & maintenance, Auto maintenance, Oil changeServices: Auto body & trim repair, Electrical repair, General repairs & maintenance, Auto maintenance, Oil change

  Clayton Bretey
a year ago
Our 39ft motorhome shredded a serpentine belt about 70 miles south of Albuquerque on I-25 on the way to Mesa, AZ. With AAA referral to East Mtn, Don was great with phone encouragement and we were able to fix our unit ourselves. A month later, on the way back from AZ heading home to Iowa, our motorhome lost power going through Albuquerque. Don was able to get us in right away, diagnose and fix our issues within 2.5 days. He, Chris, and Lori were absolutely great to work with. I was especially impressed with how I observed him treating well all the customers that either came in or that he talked with on the phone.

  Beverly Gilmore
a year ago
We got stranded with our RV trailer just outside Edgewood on Thanksgiving Day. We Googled repair shops and East Mountain Auto and RV came up with excellent reviews. Don and his team got us in first thing on Monday after the holiday weekend. They were locating parts by the end of the day. They kept us informed on their progress and had us on the road by Friday afternoon. We also commend them for providing options that would fit our budget.They provided excellent service and were extremely personable, we were very Thankful to find them.Jerry and Beverly Gilmore20 Stars! thanks alot for our RV axis replacement! JerryServices: Air & cabin filter replacement, Steering & suspension repair

  Ali Rhea
a year ago
My experience with East Mountain is a little odd as I didn't have them work on my car. My car was at another shop and I was trying to determine if I could have it fixed at a lower price l. Don was very helpful and friendly. He helped me feel better about the whole situation. I will be taking my vehicle to them the next time service is needed.

  Lou Spagna
a year ago
I was recently driving from Los Angeles to Arkansas and damaged a tire and rim. East Mountain Auto and RV repair was very helpful. They helped us find a location which had a tire for our car so we could complete our trip.

  Mark
2 years ago
If you live in the Edgewood, NM area, or just happen to be going through there and have need of a quality repair shop, I would highly recommend East Mountain Auto and RV Service. We experienced an issue with the fuel pump on our truck while traveling and were very fortunate to be towed there for repairs. The whole staff was very professional and helpful in getting us settled until they could diagnose the issue with our truck and get it fixed. Don and Todd were very straightforward and honest with everything. I would not hesitate to use them for anything.Services: General repairs & maintenance, Auto engine diagnostic

  Andrea Munoz
2 years ago
Driving across the country to take our daughter's Ford F-150 out to her military base. The truck started having some issues late at night with acceleration so my husband had to pull off the highway and wait until morning to have it checked out. AAA listed East Mountain Auto Repair as the closest recommended location to take it. They were very accommodating and in spite of being busy were willing to take a look at it. Turns out the issue was a non-issue and such a quick and easy fix, Todd didn't even charge a penny for having looked at it! Super friendly. The truck is back on the road without any trouble. If you're anywhere in the area or passing through, I highly recommend!Service: General repairs & maintenance

  Catherine Bell
a year ago
We had the best experience with East Mountain Auto and RV repair! We were stranded on a long trip back to Texas and Todd was awesome. He got us in and out and back on the road with no problem. Their staff and hospitality were top notch. I would recommend them to anyone!Service: Engine repairService: Engine repair

  Jason Cassell
a year ago
Had a tire on mytrailer come off well the whell studs broke. Was on the I40 interstate at 2am was nit sure what i was going to do. At 8 am i found them and called, they were so welcoming even with me in middle of a anxiety attack. Took the trailer to them and they were ablento get parts to repair the trailer. While waiting another customer even assisted me in getting a rim and 2 tires. Would differently recommend them if you ever in area and need help. God bless the staff and the customer that helped me. I cannot thank them enough..Jason from south carolinaService: General repairs & maintenance