Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Johnny West
3 months ago
Auto Care Center, Walmart, Bernalillo, NM. (Store 3731) The "manager" Marcus was extremely rude and tried to threaten me after refusing to honor a return on tires after a botched install on my Chevy Silverado. Do yourself a favor and go to a professional shop the first time and avoid the frustration, hidden charges and incompetence of this sad excuse for an automotive repair facility. I have never experienced employees of any business with less integrity, customer service skills or common sense than the crew at the Bernalillo Walmart Auto Care Center. Zero stars.

  Todd Wingert
5 years ago
Helpful staff that fixed a flat. But at first they said tire with nail cant ne fixed and tried to sale new replacement tires. After I conduct research and went back the tire was fixed. Was concerned extra money paid for road side coverage was a waste of time.

  Heather Easton
a year ago
My first review was a five-star because I went in there for tire mounting and it was really quick and painless but my next trip for an oil change was quite different. I spent over two hours waiting in the store and ask them if they had checked my tire pressure and everything else that they indicate that they checked during lube service and I was lied to. So this makes me really question the quality of work being done on my car when I take it to Walmart auto. I don't think it's cool for them to sit here and lie to their customers that they had checked something on the vehicle when it was never even done. My car has a display where it shows my tire pressure and one was low and that's why I had asked if they checked it but they never did because , the paper they gave me says they check the tire pressure and all tires were 35 but they aren't , same tire pressure is when I went in which was low. Great thanks Walmart

  Chelsea Adams
6 months ago
Horrible customer service. Long wait times. Misinformed about warranty. Waste of money and time. I'll never go to Walmart again for any auto care.

  nick torres
2 years ago
Got some guy named Michael that didn't want to help me at all it seemed I was inconvenience asking him to help me pick the correct motor oil and transmission fluid. Which ended up being the wrong kind but when I took them back he seemed even more unhappy than the first visit. And he left me at the counter while he went in the back I believe just because he thought it would upset me to waste my time I was in no hurry I just needed my refund which I got.

  Rachel Sanchez
4 months ago
They are always understaffed. And that causes them to be short and ride with customers.

  Zakk Castle
2 years ago
Brought my vehicle in for a tire repair on lunch while at work. They took my car for nearly an hour and never told me when the work was completed. When I went inside for pickup they first couldn't find my paper work and then said nothing was in my tire. I left irritated and my tire went flat on me after I returned to work. Without a doubt the worst place to take your vehicle.

  Adrienne Boggs
2 years ago
You get what you pay for. I took my car in for an oil change and they didn't reattach my splash shield correctly. It came off while driving and got destroyed. Went in to file a claim and they wouldn't allow me to do it, claiming it was fine when I left. With repairs, that oil change cost me $400!

  Gblaha43
3 years ago
The whole reason I bought tires from Walmart.com was because online it said I could get the warranty but when I went to the store to get them mounted they told me I didn t qualify for the warranty because I used Walmart.com so I let that go! After they finished mounted my tires I walked outside to see a kid doing donuts in my car so I proceeded to call corporate who put me in touch with the manager for the auto center where he proceeded to tell me that it s their policy to do figure eights in the cars after mounting the tires and it is normal for new tires to screech while the do it. After calling other tire shops and asking buddys who own shops they all almost laughed at me for even asking if it was normal so no I will never be going back for my auto needs. Dumb of me to even consider them.

  Lemisha Nelson
5 years ago
Terrible service with auto care. Along with other customers, we left feeling unvalued. We all waited over 3 hrs with no one communicating about time or the status of our vehicles. Workers were rude and avoided an type of communication when we attempted to ask about our vehicle. When I finally got a workers attention the first response given was do you want your keys so you can leave. Supervisor was extremely unhelpful and didnt attempt to give any help.

  Stephen Newkirk
4 years ago
I will never come back. I brought a 14 boat trailer wheel in for a new tire, just the wheel. The price was fair at $53 but the 1 hour and 30 minute wait was enough to anger me. When I worked in a tire shop, this was a 5 minute task for a new person. The staff was rude for the entirety. They charged me $12 to mount it (not even balance) and that doesn t include any tire warranty, which is often just a scam anyways.

  Nadine S.
4 years ago
AVOID! DON'T WASTE YOUR TIME AND MONEY. We bought 4 tires, it took 3hrs to mount them, mounted 3 of the same kind and 1 of a much cheaper brand. It cost us another trip back to make the switch. Upon arrival the cashier argued and blamed us on not seeing their mistake. We asked for all tires to be at the same pressure, more arguments. We asked to speak with a manager, that never happened. Disrespctful, argumentative, no customer service.

  Sharrise Arellanes
8 months ago
My appointment was delayed for I reason but the service manager was nice enough to squeeze us in!

  Nancy Laster
3 years ago
The staff here do not know their own hours. The hours are wrong on the website and still say 12 noon to 6 pm. I arrived a little before noon on Saturday and things were in full swing. I was told the center opened at 7 the next day. I arrived at 703 and found that the store was not open. I called the main number and was told the center open at 8 am not 7 am. I waited until 8 and when the supervisor came in he said I had two techs call in so we will n be open until 9am.This customer service was terrible. I will not be returning here for any car care.

  High IQ gaming
4 years ago
management was really destroying the employees awesome work back in the auto center because for some reason they weren't getting along with the auto center people and refused to come back there for the lube audit so all kinds of angry customers were sitting there with the little heart symbols pop in over their heads while they waited angrily for their stuff diner dash reference Auto center was awesome management not Auto center management was garbage stay away from bernalillo Walmart. extremely slow nobody looks like they want to be there or work their everybody looks like they're on grateful to be employed by it basically they look like management is destructive to their team. Rant over

  erik colozza
5 years ago
Terrible service. Waited 2hours to get a flat tire fixed that had road hazard warranty from them, ended paying $40 out of pocket for a new tire that should of been covered by warranty! Also asked them to balance all 4 tires because that was also covered & they didnt do it. I told them never mind I'm not waiting another 2 hours for that to be done! Not happy at all!

  Gary Day
5 years ago
I needed a flat repair as I was on my way back from Santa Fe. I made it to the Walmart tire center just before closing time. Tech David took my car in right away and made the repair. Was very thankful David and the tire center staff were there to provide excellent service. Great job!

  Alex Hayden
3 years ago
For some reason this location is short on synthetic oil. They only had conventional oil. When I asked the cashier why they don't have synthetic and if they'd be getting any soon he seemed annoyed with me asking and said look I don't know. I felt bad for him since he seemed very unhappy but I was more disappointed that I didn't get what I wanted, which was the synthetic oil. UPDATE THEY FORGOT TO PUT THE OIL CAP BACK ON AND CAUSED DAMAGE TO MY CAR! IM VERY ANGRY. SOMEONE PLEASE HELP, NEED LEGAL ADVICE. LOOKING INTO SUEING WALMART

  Michael Sharpe
7 months ago
Great service. Jam packed with customers so that's definitely a testament to their quality.

  Elizabeth Morales
a year ago
Did a great job no complaints here also informed me bout the nail in my tire thanks I would of never known

  Patrick Pinson
5 years ago
Horrible place. Horrible customer service. Two and half hour s for an oil change. When I arrived only one car in front of me. When I asked why it took so long Fabian became agressive and rude. After I spoke with a manager it still took an additional thirty minutes. Go anywhere else I didn't listen to the reviews do not make the same mistake.

  cyndy loguercio
4 years ago
They always treat me so well here! While some think that Walmart is Walmart, that is not the case! These folks are such a great team and care more than most places. I will always be thankful for this crew!

  Johnny Mirabal
7 years ago
Needed tires put on my truck the tires I have currently are totally bald I bought used tires with 50% tread and wanted them mounted on my truck I called to make sure they were able to mount them so I went to Wal-Mart and was turned away because the guy said he couldn't mount them because there wasn't enough tread I specifically called them before hand to make sure they would mount them and I told them they were 50% tread so. Now I'm still driving on bald tires because they didn't want to help me out I even told them if it's that big of an issue I will sign a disclaimer form and I was still turned away. I just wanted the tires mounted so I don't have a blowout with my current set. I will never go here again. If I could afford brand new tires I wouldn't go to Wal-Mart to get them mounted.

  Jeffrey Mount
5 years ago
I come in at 0700 on a Saturday (opening time by there posted hours) and the one guy says he does not have anyone in until 0730 if he comes in at all. The next Saturday I come in and finally get checked in at 0720 and the one guy is in I guess and it is going to take 2 hrs for a simple rotate and balance. You need to add manning on Saturday.

  Scott del Oso
4 years ago
They had fired most of their staff recently and the two guys who were working went home at 4pm. I spent an hour doing my shopping expecting my truck to be done only to find out it hadnt been seen yet. A phone call is all it would have taken. Oh well

  Joseph Steward
2 years ago
Great service, fast service in my Emergency Situation. Surprised, excellent pricing for the 2 tires I purchased.Respectful, Informative.

  Mackenzie Jeskie
5 years ago
Miguel and Al checked out the life of our battery after our car wouldn t start and we had to jump it. They were very nice and answered all our questions. Unfortunately, they were out of stock of the battery (MAXX-151R) we needed so we had to go to the Rio Rancho location, but we appreciated their diagnosis and help! Especially since the team at Rio Rancho got an initial reading that the battery was still good - because Miguel had told us a longer check of the battery indicated it needed to be replaced, we insisted that Rio Rancho check it again. Sure enough, their deep cell battery check also said it needed replacing and we were able to get the battery for free since it was within the 3 year replacement time period. Thanks Miguel for saving us time with a proper diagnosis!

  Crystal Eaton
2 years ago
Very busy, but got my vehicle in and out as quickly as possible. Staff was friendly and very helpful. Definitely will return.

  Roland Sanchez
4 years ago
Manager in tire department was a little rude. I was returning some tires I had bought and instead of having the refund go back on my debit card I asked for the cash. She seemed inconvenienced that she had to ring up the items I was returning again because she initially ran the refund to go back on my debit card

  Edward c oceans
3 years ago
The tires were cheap but they didn't clean my windshield like they said or top off my fluids said my car was a little low of oil which I had to topped off make sure you know how much oil you have before they give you paranoia that your car with oil lol