Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
nicole sansoucie
a month ago
This company went above and beyond for our needs. The gentleman that helped us out was phenomenal. I am getting a truck delivered from Los Luna's all the way to Missouri and he came out to help get it onto the trailer because the batteries were dead. He came in with a calm and professional attitude. He was able to get the other driver to understand what was needing to be done and had it done within about 10 minutes. I would use this company again for any of my towing needs. I will recommend his company to anyone in the area that would need a towing company for any reason at all. If I could give more than 5 stars I definitely would. Highly recommended and very pleased with the service.
Lianna Pope
a month ago
Rudest customer service I have ever came across. Every single other tow yard in Los Lunas was nice and helpful. We were in a bad accident with my 2 year old in Los Lunas because a lady didn t stop at the light. Our car got towed and we forgot where so we called a couple of possible tow yards. They were all super helpful until we found where are car was really at. The lady who answered was extremely rude and obviously did not want to do her job. Our insurance had asked to find out if there are holding fees and if they are they ll have the vehicle towed to a different location that doesn t. When I asked this lady a simple question if there are holding fees she told me who knows there are tons of fees. I then asked her if there s an estimate per day and she told me there are a lot of fees every day. She was extremely rude and unhelpful. First rude person I have met in Los Lunas.
Lillian Smith
a year ago
Curbside saved the day for my family. Our tire blew out 70 miles outside of ABQ in the middle of the night, and by the grace of God Curbside was there to pick us up and get our car in a safe lot. In the morning, they even helped us put the spare tire on.Jordan and his mother were so professional in their customer service. Jordan worked with the authorities to get our car safe (and he even up a spare tire on!! And showed us machines that help us!!), and his mother quickly and clearly detailed everything on the administrative side. I am so grateful to their help, and I will absolutely be recommending them to others when I m in town again!
Bonnie Dodge
2 months ago
Thank you for being able to do the job. I guess 3 times is the charm. I had to have 2 other services come and not be able to tow my truck before Curbside came and they had no problem.
DB SA
3 months ago
$260 for a 1 mile tow and pickup same day. Don't know if this is good or bad price. Called the number from Belen website and went to pickup car and was then told car was in Los Lunas. When I got there to pickup car was told they only take cash--had to run to ATM. But on a good note, the guy at the lot was very friendly. If I had to to it all over again I would not choose this tow company, but to be honest my car was towed for being where it shouldn't have been; so in this case I'm not sure any tow company could have made me happy.
Fire Snake
4 months ago
I was told the driver would text or call when he arrived and he didn't. They charged me $150 to tow me from the loves gas station to the Walmart that is 5 minutes away. We were stranded. We got to Walmart and the guy was nice enough to check my battery and give me a jump. He told me that it was just a loose ground wire and that I didn't need a new battery. He told my children and I to save our money and just go because we didn't need a new battery. He then reassured us and said if we break down again he would come get us. As we entered back into the highway the battery light came back on and we were stranded again. I called them back and the dispatchers said that they were not mechcanics and wanted to charge me AGAIN so that I could be towed back to another Walmart. They are nothing but scams and thieves. Please don't throw away your money like I did on these crooks.
jacob norton
a week ago
Winched me out, showed up fast, service was fast. They are also kind and good at their job!
Trish Lopez
a month ago
While no one wants their car towed, the woman I met at the window was more than fair in how she understood my situation, and went above and beyond to help.
Jeff Rendall
2 years ago
Curbside Towing are the best in the Belen area for sure. Honest & hard working folks that have nothing but caring for a job well done! So thankful for them in my time of need!Service: Car towingService: Car towing
Larry Rogers
4 months ago
The most staggeringly rude, inept, and malicious group of hillbillies you would ever want to meet. Filthy facility, foul language spat at customers at the most mundane questions. There is no excuse for the childishness and belligerence shown by both the owner and front desk.Don't buy from here. Don't sell to here.To Curbside: you're adults running a business. Act like it.
Miakota beebe
a week ago
I had gotten into a minor accident and my car was stuck in the fence I had my mom on the way but the cops called curbside and just for them to pull us out and drop the car right there they wanted almost 300 dollars.
Bryant Tafoya
7 months ago
Curbside towing is the absolute worst towing company I ve ever dealt with customer service is terrible. They are sloppy. They towed our vehicle that I was involved in a minor accident and threw all the car parts from the other vehicle on top of the roof of our car . Scratching the roof of our vehicle. Then got upset for us taking pictures of the car parts being on the roof. My wife called the company and asked if she was able to go get her personal belongings out of the vehicle. The person she talk to on the phone allowed her to do so. But when she got there, the guy working at the yard in Los Lunas. Was very unprofessional and a jerk to my wife being very aggressive and scaring her. Told her unless she was there to pay the bill that she couldn t get any of her belongings out of the car and was very rude about the situation. She told him I didn t ask for this. I didn t ask for my car to be towed here. I didn t ask to be in an accident. Can you have a little bit of sympathy I didn t ask to be put in this situation I d appreciate a little respect, and he told her no I don t have sympathy for you at all no answer my question are you here to pay the bill or not? If you re not then you can leave. He said your situation is not my problem. So she asked to talk to his boss. He said his boss wasn t there so she asked for the bosses number and he said "how about I just call my boss and tell him that you were coming in being an irate customer and screaming and yelling at me" which she never did and she told him that and he said well that s my word against yours I m the one who works for him. I would never recommend this company to anybody. I don t understand how they can treat customers that way. So I showed up this afternoon with my wife to get our belongings and the guy had nothing to say when I showed up he won t even make eye contact with me or talk to me at all. Didn t apologize for the way he acted was a complete coward. There was a lady there that did all the talking for him. Her customer service was also terrible. and if you look on Google and read the reviews, they obviously have a bad reputation for customer service. The villages of Los Lunas should definitely not be using them as the local towing company. I wish I could leave negative stars but since google doesn t have that option I guess I ll only leave one star.
Rebecca Woodruff
8 months ago
SCAM ARTISTS PLEASE READ ALL REVIEWS!!! If it were possible to give negative stars I would. We needed assistance in the pouring rain. Our car broke at the store. We got a ride to take our groceries home. We called them and specifically asked them not to load the car with out the keys so it could be put in neutral so as not to break the lock pin. We told them we were on our way and would take about 15 min. 7 min later the driver called and said he was there. When we pulled up my car was loaded. The second my husband asked a question the driver refused to tow it. We tried to talk with the owner who is VIOLENT. His group of minions surrounded us. One of the females flinched at me like she was going to hit me. These people are extremely unstable. I would recommend using Highway towing on 116 a mile down the road from these guys. STAY AWAY FROM HERE.
Linda
3 months ago
Curbside towing the ones in the big green building south end of town by 66 gas station great people they have excellent customer service really explained everything I needed to know about the situation I was having will definitely use this company again.
Joshua Gordon
2 years ago
This company definitely deserves this review of 5 stars. I am a truck driver from California out in New Mexico dropping off a load. When I went out to get a bite to eat I got stuck in verry loose dirt mind you I had a full truck & trailer needless to say I was completely immobile and this very professional nice family owned company came out and saved me! A lot of other tow companies were closed even though it was only 5:00pm on a Wednesday & the few that were open either didn t have equipment advanced enough to help me or they were extremely high priced this company took care of me for a cheaper price then the competitor and they did so very professionally and with a smile on all of there faces. Thank you Curbside 10/10 definitely recommend!Service: Special vehicle towing
Santiago Garcia
3 months ago
Los Lunas location is great! Got in a crash and they got there quick and were very helpful with how to proceed. Great service
Natasha Davis
9 months ago
We were stranded on the side of the freeway today and Curbside came to the rescue very quickly. Prices were reasonable and the driver was super helpful. We will be using them again if the need ever arises!
Silvia Ramos
7 months ago
I am not sure why they are in the business of helping , they are so rude. My agency has dealt with so many towing companies and I have never come across such rudeness. It was almost like they did not appreciate the business, they were bothered. Asking for a copy of an invoice and they didn't even try to provide one.
Michael Brannan
a year ago
While the staff were courteous enough in person, I must give a 1-star rating due to the attempted scam they tried to pull on me. The fact they relented in the end tempts me to give slightly higher but the attempt was bad enough.After towing my car they left the keys in the ignition with the lights on, which obviously drained the battery. I wanted to drive the car off their lot but wanted to make sure the car would start in the first place. Instead of offering a jump, they simply said we couldn't drive the car we'd brought into the lot to jumpstart my car, effectively saying I would have to pay the tow and lot fees first before even checking to see if I could drive the car off in the first place.This is a very clear and common scam tactic for tow companies and the fact they tried running it on me does not give me confidence in the legitimacy of their other business practices or the price (why leave the key in the ignition in the first place? Just leave it on the dash or in the seat or better yet an organized system in the office like most auto shops, etc.? Anyone with half a brain should know leaving keys in the ignition is going to drain the battery on just about any car).My wreck was on a Friday and they have a "Saturday by appointment only" policy that I was unaware of. I requested to schedule a pickup the next day but they refused to do so, racking up extra lot fees until I could come in on Monday as well, so I have to score low on flexibility of service as well.Finally, $460 for an easy 1 mile tow and an over-weekend stay also seems extremely high. My only saving grace in this case is that insurance should cover it in the end.While my interaction at the scene of the accident was courteous enough, the attempted scam, the poor service, and high price leave me no option other than to recommend AGAINST using Curbside Towing ever again.
Matthew Aragon
a month ago
Jordan was extremely helpful and had the right equipment to help us with our emergency situation
Charlene Gabaldon
3 months ago
Curbside came to the rescue and helped my family great timing and very friendly and helpful thanks again I will definitely use u guys again and will recommend you
Patricia Montoya
a year ago
They were very rude and wouldn't give me much info on my vehicle. Plus they left my car window down and left my keys in my vehicle and they left the keys in the ignition and let my car die and they said they couldn't give me a jump.... plus they didn't tell me on Friday that I could make an appointment for Saturday they did that so on Monday I would have to pay them more to get it out . Then when I got there on Monday the guy said it's 255 but then when I went for the money to pay them they gave me a different price then the first time.... am very unsatisfied with their services.... I would not recommend them to anybody... I will let people know not to go to them...Service: Car towing
Allen Combs
a year ago
First off, it says here that Curbside has 24 hr service, but when we broke down on I-25 late at night, we had to leave our car on the shoulder because they couldn t help us until morning.The next morning after towing the car, the tow truck driver called my wife s phone for payment. My wife was away from her phone at that moment and did not know they had called. A little while after the call, instead of trying to call again, the man sent a text message telling my wife that they had sent the car to the impound yard for non-payment. After she saw the message, my wife called to enquire about why the car had been impounded. She was told that she needed to call the owner. She then called the owner and asked why he had impounded her car. The owner proceeded to argue that it was because she had not paid. He said, Look lady, pick up your car from the impound yard. Again, she asked why and he told her, That s what we do when people argue with me. She said, Well maybe you should stop arguing with people. Then the owner hung up on her. Next, the tow truck driver called her again and asked if she had paid. She said, He wouldn t let me pay. The driver then told her to send a picture of her ID and credit card. By this time she was distraught and crying. She hung up with the driver and texted the pics of the ID and credit card. Then the driver called her back again and said that she needed to read the card number to him. She asked him why. He said it was because people had been canceling their payments after their car had been towed. This made no sense at all, as it is the same card info that he already had in his hand, but she read it to him anyway. After all of this absurdity, they finally made the transaction for payment and no other action was required. So, obviously they lied to her when they said the car had been impounded. This might have been the very worst example of customer service I have ever seen in my 55 years on Earth.
Robin Garcia
2 months ago
Had to use them again, very professional & helpful always!
CARMEN MENDOZA
2 years ago
I would like to give a shout-out for Curbside Towing. I called yesterday and spoke to Jordan. My 94-year-old father had gotten stuck on the ditch bank in mud. I spoke to Jordan. He said he was able to leave immediately. Within minutes he was with my dad, towed him out, and called me to let me know my dad was on his way home. Jordan was so pleasant to speak to and his professionalism was top notch. What an amazing company!! I highly recommend them!Service: Car towing
venia hamilton
2 years ago
JORDAN was AWESOME, If you ever in the area and need Roadside. This Family owed business, is great. I had crazy situation and Jordan assisted me, Couldn't ask for a better Company to assist me in a time of need. Very polite, well manner, you can tell he loved his job and valued his business to provide for his family, and values his customers as well. Like I said if your ever in the area and you need help with Roadside Assistance Curbside Towing is my choice hands down. You guys be safe out there. If you ever see wreckers on side of the road whether towing or tire changes. Slow Down Move Over. These guys are your roadside super heros. Thanks again Jordan for all your help. I appreciate your time and business.Services: Battery service, Special vehicle towing, Car towing, Tire change
M A
4 weeks ago
Hateful and rude. No heart for people. Please dont give this hateful man your business
Frank Donche
a year ago
I have nothing bad to say. They were great. Towed my truck and 5th wheel home. They professional and curious. Treat me and my wife very nicely. I would recommend them to anyone.
James Doxey
a year ago
Absolute joke of a company. Initially wanted $250/ shipping container to unload them and they got there, couldnt figure it out with their rollback (I have NEVER had an issue and I've unloaded 1000's of these across the country) and then they wanted to bring it back to their yard (10 miles away) to use their landoll to unload the container and bring the contents back to the delivery site. This somehow in their mind upped the price from $250/container to $3,500/container. Joke of a company.
Killabee 17
a year ago
My daughter broke down in Belen on her way to Las Cruces and her insurance company called for a tow. We were willing to pay extra to have the vehicle towed to Albuquerque (and that was communicated to the insurance co)but when the guy showed up he was mad that she wanted to vehicle towed to Abq and wanted even more money! So because she didn't pay more he left her there! 19 year old college student by herself and he left her! Horrible human being! Don't use them!Service: Car towing