Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  April
5 months ago
I got new tires later in the day. It was busy but the automotive staff made it a very nice experience for me and my boyfriend. The technician,Nel was particularly helpful and friendly. He went above and beyond to help me with my spare. I appreciate his extra effort. Thank you Walmart automotive Coors bypass crew!

  Betty Bates
2 months ago
Service tech was very helpful. It was extremely busy, and he tested my battery and made sure I got the proper replacement.

  Harrison Cotty
9 months ago
Not happy at all with the service right now.I usually only come in for oil changes. Today, I came in for a new battery.An hour and fifteen minutes into service and the service rep comes and tells me that the battery they recommended doesn t fit. So I picked a different one.Now two hours into service and I m still waiting for them to finish. I should ve known better.

  Nick Montoya
a year ago
Not exactly the most popular place to get an oil change but i probaly wouldn't do it again. Waited about 2 and a half hours for about 4 cars to be serviced before they finally got to mine. The waiting room is simply just a concrete room with a window to see into the garage so there's not much to do besides wait. If they're "busy" I would recommend someone pick you up or you go grab a bite to eat because it can take a while. They text you when it's done which is convenient and they let you chose your type of oil. However i would be wary if you car takes more than 5 quarts of oil because they will charge you extra for the oil they put in. Overall simply because they aren't trained mechanics I don't think I would come here again for any car problems.

  Bluesz 505
6 months ago
Had a blow out the freeway went in hoping they could just do a simple task of putting a tire on the rim but that proved to be complicated for them

  Michael Lucero
a year ago
It s about 4:30pm and I received a text msg saying my tires were delivered and ready. So I m .25mi away and head down there. Walk in, no one at the counter, no one said hello nothing .I started waving down a mechanic and hit a locker button folate someone with a pulse to come by. Employee comes up and asks what s going on. Tell him I m here to get tires installed. They said they can t find them, (called them beforehand too).They finally found them wrapped on the rack. Giant lettering had our name on it.The icing on the cake was them asking us what package we need to just install the tires and all extra fees. Which weren t discolored at the time of purchase. The guy started getting an attitude since I made a point that nickel/dining people without just telling them what fees are necessary is wrong.I only went there because they carried my size and can have them delivered fast as possible.I m going to Discount Tire next time. What a joke of customer service

  William Barbe
a year ago
This place is a joke. Bunch of clowns flopping around in their size 26s laughing and joking all day. I was there for a flat repair, rotation and balance. Told it was gonna be an hour. It was two. Had a female tech that was having problems putting a lugnut on. Came in and asked me if she could just leave it off. She also didn't know the torque specs on my lugnuts without looking at the computer. 95 F150. Real uncommon vehicle. The "manager" said she'd been there ten years. Literal clowm contest.

  V Medina
a year ago
Adrian and his crew helped get my daughters Nissan Maxima back on the road, replaced tires, installed new battery, did oil change and were straight up about time and price! They deserve a raise! $$Service: TiresService: Tires

  Denise Geoffrion
5 years ago
Nice people and good work but takes forever. If they tell you 1.5 hours, plan on 3 and have a ride. They're waiting room has the WORST, MOST UNCOMFORTABLE couches in the ENTIRE WORLD. I don't know why they don't replace them because their customers appreciate the good price but usually have to wait a very long time. It would be tolerable if the seats were comfortable. Walmart, spend a couple hundred dollars and please BUY NEW SEATING.

  Sara Hart
5 years ago
My car's battery died over the weekend (cold weather and I don't commute very far). So I got a jump and took it to this location to get the battery charged. The guy gets me checked in and mentioned that I'd have a wait as there were four other cars ahead of me. That's fine. I can hang out for a while. What wasn't mentioned was that there were only two guys working in there. It was about 5:30 when I'd learned that and they had to be done with all the customers by 7:00. They'd made very little progress in the 30+ minutes I'd been there. So I asked for my keys back and drove up to the Rio Rancho location at Unser and Southern.One of the guys at that location informed me that the battery can take up to 90 minutes to charge depending on the type.The guys at the first location hadn't even touched my car since I'd gotten there. They didn't let my battery begin charging while they worked on the other cars. It seemed they were literally going to do every car in exact order and somehow expect to be done by 7.Poor service. Poor logic.

  Peter Horan
4 years ago
Not so great. They don't answer their phone and they got a pretty simple 4 tire change fouled up. Had to call the main store manager to get them to communicate, and my girlfriend was ignored, sitting in the car in the heat with our baby for at least 10 minutes until I got there and demanded service. I'll be avoiding this place for future service needs despite its proximity to our home.

  Michael Benavidez
2 years ago
BAD BAD BAD!!!! Bad customer treatment and bad service!!! I try to remain constant with oil changes and types of oil etc in my veh s. Arrived , Daniel stated no oil filter at store, Daniel stated Go purchase at Autozone and come bk, then you will be re-imbursed for the filter. Ok WENT TO AUTOZONE, purchased $9.99+ tax. Came bk and oil chnge began. 1 hour later 4/5 guys all looking at our veh, couldnt find oil filter on veh. Finally found. 1 hour 15 min into it, shop guy comes out stating he put the WRONG OIL IN OUR VEHICLE!!? Stated he put Castrol instead of Pennzoil as I requested and assured of same quality. Well dont wanna waste the oil so i agreed to the synthetic castrol. Cane dwn to paying for this and they only reduced the total cost by $2.22, soni was out $8.55 plus the added 1.5 extra oil because our veh takes more than the NON-disclosed advertised prices on the board!!! Really walmart?? I wouldn t have had extra costs if they had the oil filter in stock!!! Yet was charged extra in the long run!!! Found that they actually had the correct filter on the shelf which the Manager argued with me about. She is full of it because i found the filter on the shelf before she did because i overheard her say to another employee wayyyy after i had already found the filter!! VERY VERY UNPROFESSIONAL AT COTTONWOOD WALMART AUTO!!! Bad!!!!!Service: Oil change

  amanda Penuel
6 years ago
My best friends car battery was messing up and left her car dead at red lights at time. We took it to Walmart and let hem know what had been going on and how her brothers car place had just "cleaned the corrosion" from her battery and that was when she started having so many issues. Adrian helped us and we appreciated how down to earth and real he was. He was honest and told us that it didn't look like the battery corrosion was even fully cleaned. He was trying to be nice about it Bc he knew it was her brothers shop that worked on it but we told him to tell us what was going on and he said that he knew they didn't clean the terminals right. He said let me do that first and then we will test it out. About 15 mins later the car was ready and he told us not only did they not clean the terminals correctly but they didn't bolt down the terminals correctly. He did that for us and her car is like brand new. He didn't try to make money off of us and try and sell us a new battery like most people would. $3.50 fixed what $40 at her brothers place didn't. Adrian and the Walmart tire and lube team at coors Bypass were honest and so helpful!!! Thank you!!!

  Adriano M
a year ago
Ordered tires online said it was going to be ready for pickup so I called before hand to make sure they just put me on hold for 20 min and then hung up on me. Horrible customer service. Won t be buying from here againService: TiresService: Tires

  Facundo Molina
5 years ago
Some tines it takes tool long for service but they do very well. They made a mistake on an oil change (dint secure oil filter) They came to m house and redo the oil change. I know 4 of 5, last time they said 30 min and took more like an hour and a half.

  Kayla Rose
5 years ago
I went to the auto center here at the Walmart off Coors bypass for a tire rotation and asked them to equalize the tire pressure. After waiting 2.5 hours they were done with my car. My car still says the tire pressure is wrong and when I drove it around the parking lot to double check, the pressure imbalance so off that my entire car is wiggling. I bring it back in and ask them to fix it. The guy doesnt check how much air is in each tire AT ALL and just guestimates how much air to put in each tire. When I finally gave up and drive home my car is WORSE than it was when I brought it in, I have to keep pulling the steering wheel to stop my car from veering to the left which was not an issue I had before I brought my car in. Do NOT bring your car to this walmart if you want anyone who actually cares about doing their job correctly to touch your car.

  Robert Maresco
5 years ago
Went to Walmart auto center looking for a good heavy duty container to hold my outboard motor oil the ones they had were to big but I like to look around they have lots of things for your car cleaning waxes just about everything you would need for your vehicle and fellows sporting goods is just across the isle their prices are cheaper than the auto motive stores.The employees are very helpful and cortious.Give them a try you might like it. Happy shopping

  Frank Juarez Jr.
5 years ago
So I don't care what anybody says. The Batteries have all lived up to what the were supposed to. Ive had great service every time I've gone here AND you can shop and get a bite while you wait.

  Gabriel Serrano
a year ago
I have been waiting for 3 hrs for them to finish my tire rotation and balance, they have not done anything. Horrible service, do not recommendService: Tire rotationsService: Tire rotations

  Taylor Stone
9 months ago
Trying to get in contact with them is worse than calling the suicide hotline in New Mexico. Either way they don't pick up

  Imogene Allen
a year ago
This was my first time using Walmart Auto Center I must say all the employees were very helpful knowledgeable informative with my service I will use Walmart Auto Center againService: TiresService: Tires

  Henry James Gorski
a year ago
Great serviceI went in bought a truck batteryIn the automotive departmentI was helped by Glen and I was in and out of there in 5 minutes

  Chelsea Hartshorn
11 years ago
I'm so happy with the work they did on my car today. The mechanics were really nice and helpful. I will definetly take my car back in the future!

  Kyle Dropinski
4 years ago
Everyone's great, however if its going to take more then an hour for an oil change and tire ck please let the customers know. Thanks

  Sharron Fluitt
4 years ago
Bought new wipers. Have to go back tomorrow, they put them on wrong. Size 22 and 24. The long one should be on the drivers side. Its a hard job (lol) but someone needs to do it.

  Philip Sauer
5 years ago
Cheap, fairly quick. I've used them several times from batteries to oil changes. I would recommend for preventative maintenance.

  Rin Da
5 years ago
Customer service is always very good in Automotive dept, staff are very friendly and helpful, keep up the Great Job, that's why I choose to be a returning customer

  PickleVic S
3 years ago
Went to get my battery replaced everyone was rude and didn't know what was going on. I had to talk to 4 people just to figure out what battery I needed. Very unorganized.

  anthony temer
5 years ago
Not to bad, thinking the wait for a battery a bit long especially early am. Other then that worth a 4 star.

  Javier Cardenas
5 years ago
Glenn took care of needs at the auto center they will install my tires best price i town great service.