Southwest Hyundai Albuquerque Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Martha Dalager
a week ago
I have been using the service department on Lomas for 12 years. I m always happy with their service. Yesterday, they really went above and beyond for me. I had to drive out of town and they made sure my car was safe to drive. Thank you especially to Terry andConnie. Both are awesome!!

  No One
3 weeks ago
I purchased a new vehicle in February 2024. They couldn't get my plate off my other car i was trading in. It was registered until October 2026. I was told the plate I would get in the mail would be same plate with the registration until October 2026. Plate came in the mail it wasn't same plate and expiration in February 2026. I texted them they texted back said that it messed up for us and some others as well. Well it's been a month no one has fixed it no one has gotten back to us. I feel like they have stolen from us. First time hyundai buyer probably last. I can show proof of texts if need be.

  karen marie
a month ago
You can never get thru to speak with a live person! Their phone loops to messages over and over again! I will NEVER buy another hyndai again!!! Getting service shouldn't be this dang difficult!

  Robin
3 months ago
Horrible service! Unable to get an appt for a month,so I went somewhere else! Service in Santa Fe is great! What happened here in Albuquerque?

  Lesa
a week ago
Everything about my experience with this dealership was negative and frustrating. Go anywhere else if you can.

  Christine Shipman
10 months ago
Top notch service center!I was able to call & make an appointment, drop my truck off and have it ready before the end of the day. Connie is friendly and professional and honestly a breath of fresh air! (vastly different from the other location)To the GM Ryan Newhall: you are running a great crew!

  Kathleen Johnson
10 months ago
We purchased a brand new vehicle from this dealership. When the vehicle came in, there was a dent in the dashboard that happened during shipping. They said a claim with Hyundai would be opened and they would install a new dashboard piece as soon as it was available. We have followed up with them multiple times and have been completely ignored by email and phone. I have emailed the general manager multiple times with no reply. Inquiries by phone have not resulted in any returned call to resolve this issue.At this point I'm left to assume they never had any intention of filing the claim or if they did they kept the part and made it available for sale. We are out of state buyers so they knew there was no risk of us showing up at the dealership. I would not recommend this dealership for sales or service given this experience.

  Shannon Goodrich
2 years ago
Shawn in the service department was wonderful. Had my car picked up for me, diagnosed, and fixed in less than 6 hours after the place I bought it from had kept it a week just to diagnose it wrong. Plus, he got it fixed for less than half of what Power Ford wanted to charge me! If I wasn't married and it weren't COVID times I might have missed him I was so thankful! Will definitely be buying my next vehicle through them as well.

  Sandra
a year ago
I bought my car brand new from this dealership 5 years ago and have always been a loyal customer; bringing it here for the regular maintenance and for any other issues I have had. For the past 3 years, every time I have brought it in the service has progressively gotten worse each time. There is little to no communication about my car when I take it in and I am waiting for up to 4-8 hours to get it back with and without an appointment, I have to request the services that I have already pre-paid for (car wash, tire rotation, etc. and they still do not get done), and so this makes me question if they are even doing the oil change and replacing the oil filter at all. At this point I have more faith in my 18-year-old son who has never done an oil change than I do this dealership and will not be taking my car here anymore.Service: General repairs & maintenance

  Jasmine Casillas
3 months ago
The service here is great. Thank you Matt for your help.

  Bruce Bowles
2 years ago
SW Hyundai ABQ service personnel were prepared for my arrival a bit prior scheduled appointment time. I rec'd a friendly welcome while running over expectation of the service to be provided. As no estimate of how long service would take, I accepted shuttle ride home ... which almost immediately done.Rec'd a call later in the morning that service was complete and my vehicle ready for pickup.Service contact later assisted me in confirming the ownership record was properly assigned to me.Very satisfied with the service and treatment I rec'd.Service: Oil change

  larrenzo langston
a year ago
Argued with me about what oil I would receive for the free maintenance package. I told him the service manual States that only 0w 30 is technically approved but he insisted I'd get 0w 20. No other issues just would prefer a maintenance tech who would look at the correct manual for a vehicle and not go off of a general year.

  Elliott Tso
2 years ago
Jared was very professional and courteous on the phone. Before I even had service on my vehicle, he treated me as a valued customer. Gave me constant updates on how the fix was going and had my vehicle ready on time. Very satisfied with their service.Services: Electrical, Auto engine diagnostic, Engine repairServices: Electrical, Auto engine diagnostic, Engine repair

  victor cascio
a year ago
my service was great as usual and they took care of everything that needed to be done for this visit. Shuan takes care of me very well. You arevery lucky to have a person like that. He makes each visit enjoyable.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Roz Flores
2 years ago
I was able to have my vehicle towed to the dealer and they had it ready for me same day, and offered shuttle service. Shawn was extremely helpful and caring. I highly recommend their service dept.Service: Auto maintenanceService: Auto maintenance

  Alice Fox
3 months ago
they installed my engine air filter backwards after an inspection.

  Karma Kaze
2 years ago
I've had nothing but good visits to the service department here at Southwest Hyundai. The staff is super polite & quick to do the job. Ive come in for oil changes so far & they're done in typically less than an hour.Service: Oil changeService: Oil change

  Virginia Garcia
2 years ago
Shawn helped me with my taillights working properly. I had safety on my mind as well as Shawn to keep me safe on the road.Thanks to you all that make our vehicles run properly and our wait comfortable.Service: Electrical repairService: Electrical repair

  Alexander MerkC Vang
2 years ago
I came in for an oil change, a tire rotation, and the recommended maintenance at this mileage. This experience was much improved from my last visit, which was a complet nightmare. With that said, there are a few things that need improving. First, there was work done on a recall on my highbeams. I asked for the reason for the recall, but that answer took awhile. Second and more concerning is my drive in PSI was 32-33 and when I drove out, my PSI was 37-38. The recommended PSI is 32-33 and my invoice clearly stated work was done adjusting my PSI. I have since adjusted my PSI to the proper level of 32-33, but there is no way it should be set at 37-28. That is dangerously high.

  Scott Wilson
2 years ago
I have used Southwest Hyundai multiple times for all my cars. I have always had excellent experiences with this dealership and their service advisors. Have no problems recommending or referring friend and others to utilize their services. Will continue to work with them in the future.Service: General repairs & maintenanceService: General repairs & maintenance

  E Cooper (Mr. Cooper)
2 years ago
Car cut out on freeway and so I took it to Firestone they said I needed a new engine assembly and quoted me a whopper of a price! Took it to Hyundai they informed me about some recalls and looked into a recall regarding my engine. Got ne approved to get the repairs at no cost to me. The time it took to fix was much quicker than expected and they took care of my care! I am gonna start going there for al vehicle maintenance from now on!Services: Transmission, Air & cabin filter replacement, General repairs & maintenance, Engine repair, Vehicle maintenance

  Victor Garcia
2 years ago
they also did the recall module replacement. All was fine, however 3 days later the alarm sounded and said the the Charging system was not functioning. I stopped the car, restarted it and it went away, and all is working fine now. Don't know if it was an anomaly. I will watch it to see if it reoccurs.Service: Oil changeService: Oil change

  Krystle Clay
11 months ago
The place where discrimination against disabled people, they have lost my respect for this place and this company. It was an insult to make us wait for 2 hours so workers can serve other normal people. We were there first before them. Smh

  ernesto montano
2 years ago
I bought a vehicle here salesman was very nice. But inexperienced and unable to return any phone calls called management called finance had a bunch of questions at the end made a bunch of promises to return my phone calls never did it s been weeks later still haven t returned a phone call or heard anything back very disappointed this place is very shady don t buy a vehicle hear you ve been warned

  Feroza Jussawalla
2 years ago
I always love bringing my car in to Shawn Osbourne at SW Hyundai! He gives prompt, efficient, and careful attention and service. He really cares for his customers, which is why I come back here.Services: Vehicle safety inspection, Auto maintenance, Oil changeServices: Vehicle safety inspection, Auto maintenance, Oil change

  linda giannuzzi
2 years ago
I received a notice from Hyundai to upgrade the Knock Sensor Software on my 2012 Hyundai Tucson. My service advisor, Shawn Osborn, set up an appointment and when I arrived, his technician, Chaz , came out and hooked up my vehicle. In a very short time he upgraded my software and I was on my way. As usual, both Shawn and Chaz gave me excellent service. It's why I continue to have all my service work done by them.Michael GiannuzziService: Oil change

  HOWARD DU BIN
a year ago
OMG, MY car won't Start...Called Larry Miller, they guided me to Roadside Service....they fixed the dilemma...I called Jose, their Driver. He picked me up at Business and got ne To Larry Miller.....paid my bill w a smile...DONE, FINISHED.PERFECT. Thankyou Larry Miller, Thankyou Sawn, thankyou Jose.Service: Auto engine tuningService: Auto engine tuning

  mark hurley
2 years ago
I'm very pleased about the level of service and professionalism I have received from the service department at this dealership. I bought my car new at this dealership. It's a 2017 Elantra. I want to Thank Mr. Osborn for insuring I was satisfied with my service each and every time.Services: Electrical repair, Air & cabin filter replacement, Tire rotations, Oil changeServices: Electrical repair, Air & cabin filter replacement, Tire rotations, Oil change

  Carolyn Smith
2 years ago
Everything went well. I always wait when I take the car in for an oil change. And, I always ask for a car wash which adds time to the wait. I was out in 2 hours, which I think is very acceptable.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Christopher Barber
2 years ago
Shawn Osborne is an excellent service manager! His estimates are accurate, he ensures the techs accomplish the work needed and the car is ready when promised.Services: Transmission, Electrical repair, Exhaust, Tires, Steering & suspension repair, Electrical, Auto engine diagnostic, Auto engine tuning, Tire rotations, Engine repair, Wheel alignment, Brakes, A/C installation & repair, Air conditioningServices: Transmission, Electrical repair, Exhaust, Tires, Steering & suspension repair, Electrical, Auto engine diagnostic, Auto engine tuning, Tire rotations, Engine repair, Wheel alignment, Brakes, A/C installation & repair, Air conditioning