Safelite AutoGlass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joshua Shores
2 months ago
Absolutely horrible customer service! I called to get a quote for my windshield and no one answered the phone. I got a merry-go-round of phone bot options that led nowhere. Don't waste your time and money. Buy local and get better service. Access 1 Auto Glass is the way to go!Update! I just got my window installed today at Access 1 Auto Glass. I had a great experience! Please send your business to Access 1. Fast friendly service and very stress free.

  Audrey Shedivy
a week ago
I took my car in for a small windshield crack (less than an inch) to be repaired. In less than 5 minutes after I handed over my keys, the tech had spread the crack to 10 inches while attempting to repair and I was told I needed windshield replacement. They quoted me $452 to replace the windshield. I called around for quotes and found a much higher rated place to do the work for $275. I wish I had never gone to Safelite, and I won't go back.

  Ryan H
a month ago
Robert was really helpful, got me in an out quick in under 2 hours. It was way cheaper than I expected too, will be coming back if needed again for a windshield replacement!

  Laney Werme
3 months ago
My car was broken into and they had an appointment next day! They were fast and professional. And the price is reasonable. I've used their mobile service as well when I couldn't leave work to replace my windshield. All around the one place I trust to get it done without a hassle.

  Michael Schupbach
a month ago
Windshield is fine. Follow up is not. Only convenient if everything goes well. If it doesn't, they'll try to weasel out of responsibility. First thing the manager told me was it's because <make of car> sucks. Only recourse is to spend a bunch of time jumping through hoops. Tech told me to fix it myself.

  Monielove 00
a week ago
These guys took care of me and the work from a previous store in about an hour. They identified the problem and was able to replace it part to make my car sensors work correctly.

  Virgil Looney
a month ago
Really bad experience at this location- they ordered the wrong glass (understanding left vs right seems hard for them), so got delayed. Prices are way too high and the customer service is really bad. ASAP glass was much faster, easier, and cheaper! Go to ASAP glass instead of Safelite

  Jo Jo
a year ago
I accidentally came to the wrong location, everyone was super friendly and helpful. Originally from Florida, it was hard to navigate but everyone here was extremely professional. Got me in and out super quick. You can t even tell there was ever a repair made. I was able to sit inside with my dog, if I wanted, but I kept him outside since he s a menace lol. Robert (technician) and the store manager were awesome. Thank you.

  Justin C
5 months ago
If you do have to use them or select to choose them. Please do not do anything with this business if not fully documented in writing in advance. Ask for an exact install itemized bill. OEM or OE product being installed. Take pictures of everything on your vehicle immediately before and after. If you speak with your customer care, write down the dates, times, employees name and information. I would even recommend getting permission to record the people in the shop who are talking to you before work. Good luck! To the response-- speaking to your customer care is exactly why you earned a 1star.

  Jeff Motsinger
3 days ago
Safelight on Juan Tabo is fantastic. There are a couple of Pros there that have been doing this a long time and the service is fantastic! They know what the hell they are doing!!!

  Link
6 months ago
Overall, the job got done so I ll say that. But the first time I ever got my windshield replaced a few years ago I went to the cutler location and they were rude and not very friendly at all. Fast forward a few months ago from now I had to get my significant others windshield replaced when this location just opened and they were the most friendly people ever. Now just recently I had to get my wind shield replaced again it s the same guys as the cutler location and same experience as a few years ago. Rude, none chalante and just overall and eh experience

  Phillip Carrillo
6 months ago
Made an insurance claim and an appointment 9 days in advance to replace my windshield. Arrived 10 mins early to drop off my truck. Talked to the guy at the front desk; he said someone will be right up to check me in . I waited in the lobby for 40 mins and still no one checked me in and let me drop off my truck. As soon as you tell them it s an insurance claim, customer service drops through the basement. Awful.

  Stephanie G
2 months ago
I had an appointment with Safelite and they called the day before to confirm the appointment. I took the day off of work went to the shop to find out the part had never been ordered. They didn't seem to concerned about it and didn't try to wave my deductible after I was told it would be. Bad customer service on there part.

  Leah Montoya
7 months ago
My experiences at this location have been great. I ve had two windshield chips sealed, as well as a windshield replacement with calibration. All three appointments have gone smoothly, and have met my expectations. I definitely recommend this location.

  Tamika
8 months ago
April, 6Th was my appointment.. Three-and-a-half months later I'm STILL WAITING for them to contact me so they can complete the job for the past THREE MONTHS I've been told the piece the guy broke . it's in route.. WORST EXPERIENCE OF MY LIFE . NEVER AGAIN WILL I USE SAFELITE .

  Nicholas Rodriguez
7 months ago
I had booked a service online to replace my front and rear windshield. So I took my vehicle in to the Juan Tabo location. My technician Jordan seemed bothered that I was going over the services that i brought my vehicle in for. While I was talking to him he seemed surprised that I was getting my front dash and rear done at the same time. I asked him if it's normal for people to get both done at the same time just to lighten up the mood but he told me with a blank stare "no it happens but I really wish they scheduled more time for your appointment " so I asked if I had to bring it back tomorrow if they don't finish it? He told me they stay there well after 6 every day, so they would have a solid 5 hours to complete the front/rear replacement the replacement wiper and recalibration. I said okay. Before I left I asked him to make sure that the rear window would Match the privacy glass in the rear of the cabin for me and he told me "well I'm not sure if you ordered the tinted glass so if we don't have it it could take a few days to come in. So 30 minutes after I left the service center I got a call from Jordan informing me that the rear wiper motor/bracket needed to be replaced so I would need to order the part and he could install it later once it came in, and in the mean time he'll tape up the hole in the back windshield and he'll save all of the parts to reinstall them later. So around 3pm I got a call from Jordan telling me that my car was finished so once I got there he was busy on his phone while he was "helping" another customer so I went ahead and checked out with a lady that I had spoke to a few days earlier she was nice and helpful. She processed the payment and handed me a envelope with the price and confirmation number written on the envelope and one of jordans cards in it. While we were going over the work order with her Jordan told her that he had adjusted the order and discounted it X amount since he didn't replace the rear wiper blade and I had confirmed with him that I would bring my car back for him once I have the wiper motor/ bracket. Some how we left the service without receiving an actual receipt showing that we paid so I had call the help line for somone to send me a copy of the receipt showing that the ticket was closed and showing that I have a 0 ballance. So luckily a customer service operator was able to email that receipt. So about a week later I was notified that the rear motor/ bracket had come in from my dealership so once it came in my mechanic told me that they could install the rear motor/bracket for $150 so having the terrible experience I had at safelight I was willing to pay more to make sure it was installed correctly. The only problem was that I was left with half of the parts required to finish my rear wiper and motor assembly. Jordan told me he would save all the pieces so he could put it back together but I was short a few nuts and wiper arm assembly and wiper blade. They weren't in the trunk with the old rear motor/mount so that was an extra $60 of parts that I should not have had to replace. Also when I made the appointment I talked to the lady from the Juan Tabo Service center and asked her if I should vacuum the glass that had fell into my trunk and she told me don't worry about cleaning it because your paying for us to clean it. So of course I left it and it got everywhere and there is so much glass left over where my spare tire is it is ridiculous. And there is probably a good handful inside the rear hatch that reminds me of the shotty job that was done for me at the Juan tabo safelight. And to top off everything, weeks later the seal on the rear windshield is just falling off. This experience with Safelight and my technician Jordan has been a nightmare and has cost me hundreds of extra dollars to try and get my vehicle back in order. I wish I could post pictures to show how my vehicle was returned. My advice is to schedule services with the Jefferson location. There's a noticeable difference in the customer service and professionalism.

  Charles Martinez
9 months ago
Repaired three chips on my windshield. During the repair process each chip expanded to 3-4X their original size. Apparently, the suction cups they use to extract air caused the chips to expand. It was 100 degrees that day and my belief is that they did not give the windshield enough time to cool before the repair (30 minutes for the entire job). The fact that Safelite charges 3X as much as other shops is ridiculous considering the poor quality of work. At this point I need to replace the windshield.

  El Ching�n
10 months ago
Good work, only reason I gave 4 stars was because I had to come back two more times over a one week period, to have a problem fixed with my wipers being reinstalled. They were not placed exactly correct and my automatic wipers weren t operating properly due to being taken off by the tech and not reinstalling them properly. Thank you to Ryan and Robert for fixing the problem, and getting my car back to normal.

  Rafael
4 months ago
Take pictures of your vehicle before you go, if they break something they won t fix it. Plus way over priced, terrible experience all around

  Frank Svet
10 months ago
I spent almost $1000 dollars on a windshield replacement that took all day. Now apparently my windshield washer in inoperable post repair. Now I get to drop off my vehicle again, and waste more time. This should definitely be part of their post installation checklist. Apparently, according to a Google search this is a common occurance.

  Medicine Bag Lady
a month ago
Robert Martinez did an excellent job on replacing my windshield.

  Ozzy
10 months ago
Went there to get a windshield replaced and they messed up my safety cameras recalibration. Thing is they did not tell me I had to find out on my own. Then they give me some bogus reply that my suspension is off and that is why my camera is viewing half way into the other lane. Stay away from here!

  Nathan A. Reid
8 months ago
Great repair, but took an hour of our effort to pay our invoice due to dead end or circular phone trees and a broken online portal (that is likely corporate's fault, but having a local number could have solved things).

  Robert Fielder
6 months ago
Robert Martinez did a great job. Windshield replaced quickly and professionally!

  Michael
7 months ago
This is the third time in 2 years I have had service here. The service crew and front desk is great. Friendly. I will be coming back.

  denise j ross
4 months ago
Ever since my windshield was replaced the rear view mirror keeps falling off.

  Chris Shain Tanner, REALTOR
5 months ago
They said they would call me back same day two different times. Never heard back from them

  Kristy Grn_eyezzz
3 months ago
Just called for a quote. Answered phone right away. Rates to high

  Wesley TehSporkBandit
a year ago
Guys were friendly and knowledgeable, managed to squeeze me in when they weren't too busy when my insurance guys screwed up the work order.

  Lydia VanOrman
9 months ago
It would have been a better experience if they would have had my glass for my first appointment.