Reliable Body Shop

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Melissa Brennan
6 months ago
Not even worth getting 1 star but you have to leave 1 star in order to post . The worst experience ever that i have had buying a car. We came in to look, found one we liked but for some reason sales wasnt wanting to work with us on that particular truck, we went out and looked, i found one that i liked. The numbers were great so we signed. Well we had taken the truck home noticed that what seemed to be oil spots in the bed of the truck were getting worse by the day. Called up our sales guy and he said well im in the process of getting my car out of the tow yard as it was towed blah blah blah and then he was mysteriously fired. Finally got ahold of someone and was able to get the bed liner redone. Now Time for tinting the windows. I was told that my appointment was on a certain day at a time, even had a text confirming that time slot. I show up at my appointment time and service didnt even greet me as i walked in they actually looked pretty bothered that i walked in at 12, must have been there lunch time, any way one guy says well your appointment was at 11 but if you leave your truck here we can have it done at end of day. I said no im leaving with my truck in a hour when my tint is done. The guy says well i have to check with the guy who does it, so i said you do that and get your manager as well. The guy comes back and says well our 12 appointment canceled we will have that done but we cant start for 20 mins. Finally 2 pm my truck was done. I go to get in my truck noticed that on my door looks like a ding with paint missing from my drivers side door, a dent on the outter part of the window, Some guy by jason says dont worry mam we will get that fix, noticed my passenger mirror had scratches on when i got home. Jason calls and says we have ordered touchup paint and that part because we do not carry those in our parts or body shop. Fine!!! finally a month later body shop calls and says oh we have this touch up paint and part when can you come in, i say well ill be in this particular day. I get to body shop and the guy that called me didnt seem to have recollection that i even called. He then tells me well let me call sales, he calls sales and he says oh yes we were to just touch up the spot with paint and call it good. Im like please explain this touch up call it good process. He says well we will place a tear drop of paint on the chip and youre done. Im like are you buffing it out? He says no we will place the paint, youll notice spot but not the chip. I said um no excuse me you will buff it out and fix it. Its now end of day next day (mind you body shop said oh yep itll be done by tomorrow) I call body shop to get the status and the guy i spoke to yesterday states well they ordered the wrong part for the door. We are having it delivered as we dont have the part in house but your truck should be done by 6. We'll we go pick up our truck and guess what thr literally just dabbed a drop of paint and called it good. Now guess what they get to pay for a rental and redo the whole door. So word to wise DO NOT BUY FROM THEM!!

  Joseph Baca
6 months ago
Worse place to get your exterior done they never know when they re going to be done alway moving the dates back. The cost was only 1,000 for a door dent and door paint that s it, they had my car for 2 months.Service: PaintingService: Painting

  Makayla Archibeque
4 years ago
BEST EXPERIENCE EVER. I had the pleasure of working with Sascha. He is very knowledgeable, professional, kind & constantly kept in touch to let me know what the status was. My vehicle is in better condition than before the accident even happened. Customer service is top notch, Sascha is a true asset to Reliable Chevrolet and I know if I ever need work done I will be in good hands here! Thanks a million Sascha!

  Husky SMR
6 years ago
I had my 10,000 mile 2017 vehicle repaired at Reliable Chevy Collision Collision Center. I am very pleased with the quality of service I recieved at this dealership. The gentlemen who took care of my repair file was very professional and directed all my customer needs. The process was seamless from start to finish. I only shop Chevy when it comes to vehicle parts and service. I felt comfortable leaving my vehicle knowing it would be in good hands and handled with care. I can now rest a sure that genuine GM parts, quality, and pride were used in the repair of my equinox. Thank you Reliable Chevy for making my vehicle look new again.

  G Daca
4 months ago
Didn't use this body shop after talking to a guy there who was not helpful and rude. End of story.

  Aimie Cleal
5 years ago
terrible customer service. No one even greeted me when I brought my car in for an insurance claim service. I finally called after they had my car for two weeks and they said it was finished last week and ready for pick up. Said they sent a text message of which I never received. Left them two contact numbers and no one ever called or left a message. I will never be back for anything and I will be telling everyone about this horrible experience.Kyle was my contact person so avoid him at all costs.

  T Romero
2 years ago
Bad service. Took car here because the payer stated that was their preferred. The guy is friendly but they do not keep you updated on the progress. I have had to call and every time he says , I was just going to call you . Then you get yeah not all the parts arrived. My car was there for almost two weeks.I let you know how the work is when I do get it back

  Zeno Pfau
2 years ago
I was involved in an auto accident and Joseph Padilla facilitated my car's care at Reliable.He did an awesome job communicating on my behalf with the insurance company! Couldn't be happier with his professionalism. Thanks JoesephService: Body & TrimService: Body & Trim

  Danielle Lowry
6 years ago
Aaron Lang was my service rep. He was great at keeping in contact with me. They were able to diagnose in 2 hours a problem that a competitor couldn't diagnose in a whole day. They took great care of me all through the two week engine tear down and rebuild.

  Jennifer Lind
7 years ago
I had an appt for Friday but brought my car in early on Thursday evening. They didn't even look at my car until Tuesday. Why make an appointment?? The service rep never once called me or returned my calls. I had to keep going in to see what was going on. Awful. I will never go there again.

  dee J
2 years ago
Terrible at communicating with customers. They had my car for 5weeks and kept giving me the runaround. Will not go back. Then they tell you to rate them a 10, why???

  Doug Stephens
4 years ago
They did a great job painting my car.. Great customer service...Not sure why the bad reviews!? Was very satisfied!!!

  J p
3 years ago
Usually they are pretty on, this round I was disappointed with the service and wait time. May use other businesses to have my oil changed.

  J.A.M Enterprise
3 years ago
Really good experience Steve was good poeple treats you like family called and updated on every step and went out of of his way just to make the whole experience a positive one I can t believe what a good experience it was thank you steveService: Body & TrimService: Body & Trim

  P B
3 years ago
Just picked up parts so I'm not sure of their quality or service. The work is done good but the parts department needs some motivation

  Valerie Arellano
a year ago
Very great service. Everyone was nice and welcoming. The repairs were better than expected.

  Abelardo Zapata
3 years ago
2 hrs for an oil change and had an appointment they took way too long for an oil change

  Lawrence Perez
2 years ago
Great professional team I would recommend them to anyone.

  Saraya Mishelle
2 years ago
Horrible horrible customer service. Once the sale is completed...you're not worth the time.Services: Painting, Body & TrimServices: Painting, Body & Trim

  daniel Bazan
4 years ago
For a estimate on a painting a truck

  Vanessa Tapia
3 years ago
Excellent

  Roberto Aragon
4 years ago
Out standing service