Quality Mazda Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  DeAndra Wilcox
a year ago
I m putting this up here because it s not advertised on their website. Their hours say they are open until 6, but if you want your car serviced you need to be there before 3:30. I showed up at 3:35 and was turned away on 7/28/22. Their service techs going home at 5 is more important than customer service. If you ask them to run a code for a check engine light, they will not without an appointment two weeks away. I have always dealt with Squid, and he is phenomenal and always takes care of customers. Daniel is not. He has zero customer service and has an attitude like he hates his job, but is taking it out on you. I respect that employees want to go home on time. To accommodate that and customers, appointments for oil changes should be allowed to be made. I tried making one when I first got my car, and I was called and said they don t do appointments for oil changes.Service: General repairs & maintenance

  Genevieve Lawson
a year ago
The service advisors and parts counter folks are great. The shop does work on-time and for a reasonable price for OEM parts. My reservations are that they seem to have some issues with quality control and expertise with Mazdas. I've taken my older Mazda3 in a few times. The first time for a front brake job, which went fine, but they were unable to address a soft brake issue related to the ABS valve that is an problem on these cars. I had to resolve that myself afterward because they couldn't or wouldn't understand what I was saying. Tried them again a few years later for a clutch replacement, which again went fine overall but the vehicle was given back to me leaking transmission fluid. A simple mistake, easily fixed. But I'm not excited to pay a shop if I have to check their work and take more time to take it back again. Might as well save the money and do it myself. I make mistakes too, but at least I check my work and look things up if I don't know what the issue is. I suspect the root problem is that they don't pay well enough to retain experienced technicians, but I obviously don't know for sure.Service: Auto maintenance

  Ariele Pacheco
3 years ago
Just purchased a car from Quality Mazda and I had a great experience. The salesperson who assisted me the entire time was very helpful and down to earth....Even the manager who I completed the deal with was very friendly. I would definitely recommend stopping in if you are looking for a new/used car....and if you want to deal with someone who is down to earth, friendly and not pushy ask for Javi!!!! Thank you Quality Mazda for making my purchase smooth. Happy New Year!!!

  Brittny M
5 years ago
We've brought our vehicles here for all repairs and for intermittent oil changes. Generally we have had good experiences, but I did have one that was bad.I took my car in for diagnosis and repair and while there they broke a door part. They didn't have the part and had to order it, which meant they had to keep the car two extra days. They did cover this at no charge. When I went to pick up the car no one was around and several people came after me and were waiting too. We could see people in the back but they didn't come to help us for about 15 minutes. The manager did contact me after this to apologize. I didn't have a chance to return the call, so that's on me.Other than that, Squid normally helps me and he has always been great. I have been in for service since my one bad experience and it was professional as expected.

  Jericho O
4 years ago
Always speedy and willing to help out! I have purchased multiple vehicles here and the service has always been great! This is my go to place for anything I need. I have had body repair, oil changes, and multiple other repairs here, phenomenal staff as well. You cant go wrong here and just for the record none of my vehicles are Mazda so dont let that be the reason you avoid this place!

  Joshua Manning
2 years ago
Incredible service. They saved our road trip! friendly and upfront about pricing, I seriously could not have had car trouble near a better shop

  Lawrence DuPont
3 years ago
Always great, friendly and professional service. In and out in an hour for my scheduled maintenance. The best Mazda dealership in Albuquerque and more than likely New Mexico. New Mexico too. And that's for sales as well as service.

  Wilfred Begay
11 months ago
A great dealership with very nice people with great customer service I highly recommend Tyler Hudspeth.

  Stephen Valencia
3 years ago
Service department is always great. Very helpful and attentive. Sales team members were not being safe. Three of them had masks on their chins. Not properly being used.

  Octavio Ayala
5 years ago
So we went to Quality Mazda service department when our 2017 CX-5 broke down one night on the side of the freeway. Jack Farley the service manager gave us the worst experience during an already difficult situation. The way he handled our situation really represents the death of the service industry. I guess they just don't care.He came at us aggressively and when we asked why the Mazda doesnt come with the part necessary to tow the vehicle he asked me what my job was. I dont understand why it was necessary to know what my job is to do his. But what I do know is that he never resolved the issue with the vehicle and every time we asked him for any help he was condesinding and rude and just made a bad situation worse.It was a shame because what makes a business good is not only the product they produce; but the help and the service they provide to their customers and this is where they fall completely flat.

  Theresa Roberts Eilerts
a year ago
As always a great experience. Service is thorough, professional and friendly.

  Frank Logan
10 months ago
Sometimes hard to get in but worth it. Good job.

  Chris Bowers
a year ago
Those guys always take care of me. Very humble and welcoming

  Eduardo Ochoa
2 years ago
Very good service I recommend this place for you car service

  Camila ELAM
4 years ago
You need a car with helpful friendly sales host/ hostesses come on down to QUALITY they will help they sure helped my family and I..

  Daniel Weaver
2 years ago
Quality Service. Walk In oil change on a Saturday, easy and efficient.

  Bonnie Cate
3 years ago
Best service department around very friendly, quick and efficient. Thank you

  Kenneth Bowers
9 months ago
Very friendly and professional service.

  dave cate
5 years ago
Just bought a new car from here. Nice showroom and assortment of vehicles new and used.

  M Baca
4 years ago
Ask for Bill Squid Mast... Very truthful and will take the time to explain what's going on.

  L L
4 years ago
RUDE RUDE Customer service and these ppl are clueless about Mazda s don t take your car here!

  Francesca Wilson
a year ago
Excellent service and friendly representatives.

  Bruce Underwood
4 years ago
Fantastic customer service by people who really care

  Alfred Morris
a year ago
Parts dept. has bad customer service.

  626 Lilo
6 months ago
Thank you!

  Dolores Gomez
5 years ago
Will learn more before I give you answers.

  Delbert Yazzie
3 years ago
Didn't get the service I needed

  Muahz Xoxo
6 months ago
Thank you!

  Austin Schenck
3 years ago
Very diligent and nice!

  Stephanie Molinar
5 years ago
Great!!