NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kelvin Huynh
2 months ago
Rule customer service manager, don t come if you want they pull you., I has a not good battery in 2023 but they didn t want to exchange for me.

  George Gallegos
2 weeks ago
Excellent service they know there stuff

  CEB BG
a week ago
I should have got my parts here in the first place too bad they don't give insensitive discounts to mechanics

  Kailey Adair
a year ago
I called the shop 20 mins ahead of time before coming to the store and they decided to put me on hold for 20mins then they closed the store without helping over the phone then when I got to the store they locked the door when I came up to the door and I asked them if they would just trade the parts cuz they gave me the wrong part they said no and the computer was already shutdown. Very rude to me when saying it they didn't even give me the right part to start out with. If this is how other people are treated when they buy parts here I don't know if I ever want to buy a part from them ever again and once I get the right part from them im never coming back to this location if your buying parts DON'T BUY THEM AT THIS STORE CUSTOMER SERVICE WAS TERRIBLE

  Joe Velasquez
a year ago
I have been here a total of four times and two where because the shop owner sent me to get a part. The people here seem like they would rather be anywhere else than at this building. The other two times were just out of desperation and I will never promote this establishment or any Napa stores. I have gone next door to O'Reilly Auto parts and have 80% better experience on their worst day. This was even during COVID times. The service and part availably was so much better that I told my shop owner if you want parts from Napa to get them yourself. He now very rarely buys anything from there unless it's something simple like hand wash since they can handle that and can bring it to the shop without having to deal going into that place.

  Gene Maldonado
a year ago
Came in to pick up a part that was orderd from another store the man at the counter was very rude,a lady was helping a customer another person walked in the man behind the counter says looks like its going to be busy and we are not even open so very rude

  Michael Miller
2 years ago
I've almost forgotten about the Napa by my house. I figured I would start buying there and they were quick fast and had what I needed. and there's an O'Reilly's in front of them on the main Street but this little store has been there since I was a kid so I think I will patronize them as often as I can. some people I went to high school with work there

  WECAN FIXIT
4 years ago
This store still earning that 5Stars! As a small shop, the ease of ordering and speed of receiving parts is key. Today 3/12/20, the building was without power, no phones nothing. The entire staff was able to pull a list of parts in the dark so we could keep work moving at the shop. What they didn't have they ordered from their warehouse using personal phones! The entire team there is amazing.

  Will Valles
2 years ago
Rude staff, literally each and everyone of them is rude. Lack of knowledge. They thru a fit because all my parts where special order. Wrong valve gasket, wrong motor mount, wrong transmission Mount, wrong size clutch!! 1 week waisted!!!I will never return to this location!

  Daniel Leach
a year ago
Dropped in for some hard to find parts, got to talk with Isela, who was VERY helpful, knowledgeable, and went above and beyond to help me get the right parts.10 stars for her!

  Scott Garnaat
a year ago
Maybe the best place to get hard to find OEM parts on the planet. Always friendly and helpful.

  Robert Freeman
2 years ago
As always very helpful and knowledgeable. Thank you for your courtesy and helping me get the job done. Kudos to Napa auto parts at five points!

  Lorraine BabyLove Burquena Jimenez
6 months ago
The parts here are better then auto zone I think but I still like auto zone

  Diana Owen
a year ago
Excellent customer care. Hands down a very helpful location.

  Robert G
6 years ago
Why go anywhere else... these guys are great. The only place you need. Thanks for providing great service.

  fangzea
2 years ago
Amazingly I find interchangeable parts for a 1958 grader here. Can't go wrong with napa for heavy equipment maintenance.

  Stickerz 4
4 years ago
Stay away from the bridge/5points location in Albuquerque..specifically Brenda war'ezz. She claimed to be an employee there of 13 years..Horrible customer service, and unprofessional.

  Norma Chavez
8 months ago
Very friendly customer service

  blake hutton
5 years ago
Napa always has great people behind the counter who can answer any question and find any products you need very good attendant

  J T
4 years ago
This is a great place to find what you need for parts. Great and happy employee's that go out of there way to help you find the parts you need.

  Amel Veltri SR.
3 years ago
Horrible. Said the had the part then after waiting a half hour and drivin across town they didnt have it. Waist of time.

  Kristy Gibson
6 years ago
Very helpful staff. Better than O'Reillys smart, rude ass unknowledgeable employees.

  Lobo Rob
5 years ago
Always have what I need. Can't say that about all the other part stores.

  Anon Mous
4 months ago
Helpful

  J M
4 years ago
Worst place to go buy parts,That customer service it's horribleIt's a "CAR PARTS SALES""NOT A BEAUTY SALOON"And no knowledge about car parts,But for hair and nails they do.

  Alonzo Garcia
7 years ago
Super helpful staff, had an obscure tool I needed and showed me how to use it.

  Ernesto Pavia
7 years ago
Called and asked for a part they said they had it drove to the store and they didn't have anything close to what I needed

  Brandon L. R.
5 years ago
Best place to go for all your auto desires or needs.

  Roberta Keel
6 years ago
Very nice help me with what needed right away.

  KP Koopa
3 years ago
Always understaffed but we'll stocked.