NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Hello Hello
2 weeks ago
Huge store and very clean store! very friendly staff willing to help you.

  M T
a week ago
It reminded me of being at the airport waiting to check bags...watching them typing on their keyboards. And waiting. It's been a long time since I've been there and now I remember why. I get much faster service at any other auto parts store.

  Rick Miller
a month ago
Parts guy Larelle really knew what he was doing and was very helpful to finding me the parts I needed. He also helped me find special tools and was a nice guy to work with :-).

  Paul Farless
6 years ago
I am not normally one to post reviews on social media but i feel it is necessary to let the public know the difficulties my family has encountered with the Napa Machine Shop on 2nd Street in Albuquerque. I chose the Napa affiliated shop with the assumption that a large corporate based entity would have the integrity to honor their service more than a local shop in the event a problem was to occur. I paid The shop back in Mid March of 2017 for the rebuild of a 2004 Chevy Aveo engine. following the install of the rebuilt motor the car appeared to be running well for the first couple of months. On the 18th of May my son was driving with his young baby and his girlfriend on I-40 EB at 10 am for an appt. when the Car suddenly quit running and he coasted through heavy workday traffic to the side of the interstate. stranded on the side of the road with nowhere to go he called me to help retrieve them and the vehicle. upon returning to my home and after disassembly of the motor it was determined that one of the Rod caps was not assembled properly during the rebuild and came apart during operation causing a severe hole in the side of the engine block and forcing a chunk of cast iron to lodge itself between the opposite side of the block and the crank stopping the motor from rotating instantly while travelling 65MPH down I-40. when i approached Glen at the shop he willingly offered to repair the engine under warranty but was unwilling to entertain any potential damage to the transmission as a result of the engine failure. since the motor was not functioning this was understandable as there was no way to ascertain the potential damage without the engine being in the car so i told him that once the motor was reinstalled i would check the transmission for function and contact him with my findings. the motor was finished after nearly 6 weeks in their shop and we reinstalled the week of 9/1/17. it was determined following the install that the transmission has significant noise emitting from it, and has lost its top end gear so it will no longer achieve speeds over 45 mph without the RPM's exceeding higher than acceptable levels. i have made contact with Glen at the Machine shop and he has indicated that they are standing by the position that they are only responsible for the motor and no other damage related to the imploding of the motor they rebuilt. We have not asked for any compensation for the additional expenses that we have encountered if we were able to support it. At this point my son has encountered significant difficulty in obtaining transportation to and from work for his normal daily needs and we have performed all of the removal and reinstall labor ourselves not to mention there were no third party towing expenses as i performed the pick up of the broken vehicle myself. I have attempted to contact Napa corporate via Email on 7/30/17 with no response, and now the General manager Troy with no response. i am now resorting to social media to inform the public of the situation with hopes that the honor and integrity of Napa as an organization will overcome in this situation and they will hold up to their end of the transaction and compensate my son for the repairs needed to return his vehicle to an operating condition as it was before they performed this bad build. If this does not prompt a response in the next few days i will have no other choice but to resort to Legal support and possibly the local TV and radio media sources. they all know how to contact me if they choose to do so.

  Javier C
5 years ago
Make sure you take a number when you walk into the store. I mainly go for machine shop work which is competitively priced and quick turnaround. The boss of the machine shop is very good at what he does and cares a lot about the community.

  LeAnne Gomez
a year ago
I went here because my tires needed air and all of the gas station compressors were out of service. I had never been to this location before, it was about 40 degrees outside, windy and raining. I went in to inquire about using the air hose and everyone inside was very friendly and accommodating. A gentlemen who worked there offered to put the air my tires in the cold rain and even gave me a valve cap because I had one missing. He refused to take any payment. These are some upstanding folks at this location. I felt like I was being treated like a friend.

  Anthony Paiz
a month ago
Knowledge of the staff is great and friendly

  4-71 blown 273
4 years ago
It took three trips to get wiper blades. One location said they don't have a listing for my vehicle. A phone search located them at another napa location in Albuquerque where I traveled. That store said we don't have any (even though they're "in stock")but the first store does. Their inventory and product directory software needs to have its 5 1/4 floppy disk buried next to the Atari E.T. gamesThis is why brick and mortar is failing my friends.

  Queen of Mean
a month ago
More experienced car guys are needed.

  **
9 months ago
Over priced fluids and parts. Their parts delivery Ford Ranger drivers are reckless and irresponsible, speeding and weaving through traffic just to stop at a red light with everyone else.

  Daryl Vigil
a year ago
Finally found the proper tool to get my rear brake caliper(s) compressed. Had to return tooling at two other auto parts stores, on the account tool did not work correctly. Thanks to the young gentlemen who helped me and to Napa for carrying the proper tool(s).

  Darrell Blair
a year ago
The prices are great and I got some of the best customer service over the phone that I've ever had, the person who helped me was a guy named Dwayne, I was trying to buy a radiator for my 2001 Suburban and apparently there are different options, Dwayne made sure I got him all of the information necessary to make sure he sold me the right radiator, which he did, I have never received that kind of customer service at an auto parts store, thank you for the great service

  chris S
2 years ago
What should have been a quick 10 minute stop took an hour plus. Ordered pads and shift interlock online. Went roughly 30 minutes later and the young lady at the counter could not find my order. Showed her the email confirming the order. Still took another hour to get my parts at the price I was quoted online.

  Cathy Paiz
7 months ago
Very busy place but still felt like #1. Very helpful!

  wax shoe
2 years ago
Never had to wait so long at a parts store. When I finally got to the counter the guy seemed like he didn't know what he was doing or they were intentionally taking their time. It may have been just an off day for them but when people step out of line and leave they should recognize that something is amiss

  Gabriel Duran
5 months ago
Good quality parts and helpful service

  jatinder parmar
3 months ago
Always very friendly receiving staff.

  Tabitha Stallworth
8 years ago
AMAZING Customer Service, came in to buy brakes. I lost my receipt for the lifetime brakes but that didn't stop Brian D. He looked up all the brake orders for my car type for 3 months until he found the transaction and matched my card. He saved me $70 that I was prepared to spend and did it happily. As he said car repairs are already expensive enough. It's nice to trust retailers again.

  Cara Hinton-Arvizo
2 years ago
they didn't have part I needed. But it was a HUGe store. Must be the main hub. Watch the surrounding streets for one ways! Was kind of busy! Felt a lil neglected and rushed when finally helped. But understandable with as many customers were there. Lil overwhelmed with size. Not ur normal autozone if that's what u are expecting... As far as size! Would def go back.

  Freedom Fighter
a year ago
Best place to get parts. Best customer service. Best customer service reps with intelligence you can ask questions. AutoZone and advanced auto parts cannot find parts, or even answer the phone. Everyone in the north valley agree AutoZone is not worth going anymore rude. Napa has guys working who are real mechanics. AutoZone while cheaper has rude people that hang up on you and can't find the parts

  David Paul
8 months ago
Great service! Never had a bad visit.

  jeff roberts
7 months ago
Napa is great, I get the parts, that are hard to get elsewhere, from them. Go to parts store

  Mark Lippman
8 months ago
Great service, very friendly and courteous, quality products.

  Omid Abrar
8 months ago
Very lazy and unprofessional in receivingHad 9 am delivery and I am here since last night and it is 9:28 no touched to the freight and I am about-to miss the pick up.

  Bobby Stevens
2 years ago
Went in to find a starter for my boat,it has a 454 with a merc bell housing,the guy that was helping us didn't even listen to a word ,me and my buddy said,and acted like he really didn't want to help us! But the people in front of us got all the help they needed,maybe if I would have spoken Spanish to the guy,instead of English, I would have gotten the part we needed! And trust me,I can speak both!!

  VVC Volleyball
4 years ago
If you are in a hurry or just need to pick up something quick do not come here. This is the slowest auto parts story on the country. I called ahead to hold a part. When I arrived I was next in line and waited 15min to be helped then waited another 10 for them to find the part and finish the transaction. Longest wait with other customers was 45min.

  Jason Harley
6 years ago
They have lots of parts in stock and the staff was very helpful. I needed a less common sized Optima battery and they were one of the few to have it. James tested it to make sure it was good before I stopped by and bought it.

  Robbie Knowles
10 months ago
About the wrong part took it back a month later they exchanged it no problem five star customer service thank you

  Richard Acosta
3 years ago
The guy helping me was super knowledgeable. Saved me money. Heck yeah.

  Ramon Z.
3 months ago
Fast , good workers and reliable