Melloy Dodge Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brandon B
8 months ago
Phone appt. system? zero, but Customer service a solid 10!.I was having some squealing noise coming from my 2019 Ram when I applied the brakes, but I learned it wasn't a brake issue. I tried calling Melloy Dodge for a week, (14 phone calls) and never got thru, just an automated "your call is important, you can leave your # if you want a call back", which I did and never got a call. Went online to Live Chat, and that person also took my # and email, and still nobody contacted me...So I just showed up on a Saturday and got in line w/ all the people that had appts. and explained my issue.Sami greeted me in line, and was super cool and tried to get me help, and Gerardo (mechanic) came outside and actually got under my truck to get an idea of the problem. He told me to call Leo (service writer) to get an official appt., and he assured me I'd get a call back if I left a msg, which I did. Leo told me he could get me in that week to get diagnosed, and they'd tell me if the repair was covered by my Powertrain warranty. (He also said it would be 2 months to get the repair work done, because they had 200+ appts ahead of me.... )But it is what it is, so I dropped off my truck for the day. I didn't get a phone call to tell me what the problem was or if it would be covered by warranty. So I got worried, but I showed up at the end of the day to ask...Leo told me that not only was the repair job covered by my warranty (CV boot/axle/differential problem), but since they had the part in stock, the repair had already been done and I didn't need to come back! I was shocked that they just went ahead and fixed it, because they easily could have made me come back 2 months later. And it didn't cost me a dime.Props to Leo, Gerardo and Sami at Melloy Dodge, they totally took care of me, and have great customer service skills. Highly recommend.

  Dan Welander
10 months ago
I thought they would do a better job when I came into their shop, I normally go to the dealer because I expect to be treated like I just bought a brand new car. But that was not the case this time, I brought my 2016 Dodge in after check it out make sure it was roadworthy and check the transmission fluid, unfortunately no one could tell me if the fluid was high or low or if it was even any in the transmission. No one noticed that the front turn signals were not working or they just didn't care. And they did four and a half hours worth of work on my vehicle in less than an hour I was impressed with that, funny thing is they charged me for the four and a half hours of Labor. And you know that little sticker they put on your windshield to let you know when your next Oil Change is they didn't care to put that in either.

  Eleanor Sisneros
10 months ago
Prices are just outrageous. They are not willing to come down on prices enough. I'm not willing to pay $1000 dollars a month for a vehicle! The sales guy was okay.*second part..No disrespect, but because interest rates are high, your prices should then come down. Especially on used vehicles that you paid less then $20,000 for. I know you want to make a profit...but you won't make anything if there isn't a give on someone's end. We all know interest rates aren't going to change anytime soon! Thanks for trying to give a reason...have a great day! No need to respond again!

  Justin Goggans
5 months ago
Thank you to the Parts Dept. I was passing through ran into trouble and they were very helpful. The pulled the part, I rolled into town, picked it up, and was back on the road. Thank you!

  John K.
a year ago
I thoroughly dislike doing business with Melloy's service department. They consistently recommend service that is not needed or recommended by the manufacturer. The main reason I go there occasionally is they had a mechanic that was super knowledgeable on Fiats, but he is gone. This time they charged me a diagnostic fee that was more than the parts and labor, but when I went to pick up the car it was not even fixed. It appears the ethics of the owners have not changed since Melloy Nissan got in trouble with the attorney general in the 90's. Not only that, the shuttle driver is always overbooked and I usually end up getting myself an Uber when most other dealerships provide Ubers. I'll be glad when my current issue is resolved and I don't have to go back.

  M T
a year ago
Had a tune up on my daughter's Dodge caliber and Josh explained everything well and how important an antifreeze flush was. 5 stars to the service department.

  Jamie kramer
9 months ago
Came in with a low tire they say i had a nail in it they fixed it within an hour love the in and out and not spending all day there.

  Fred saavedra
7 months ago
Went there for a window button replacement. They wanted $250, bought one for $30 online. Crazy.

  gary stout
10 months ago
Part was correct and came in fairly quick. Would've gave 5 stars for sure but I'm really into friendlyness at the counter. Just seemed kind've preoccupied with something else

  Sinclair Blueeyes
a year ago
So I come in early for an oil change and no oil in stock for my diesel truck. Now I have to sign up for an appointment for an oil change. I signed up for service with my new vehicle and I can't get any kind of help. Months later and this is where I'm at.... If you purchase a vehicle with Dodge Melloy don't bother with their service. It's more of a hassle and not worth it.Service: Oil change

  R C'de Baca
10 months ago
Ed was very informative, he kept me up to date with the progress of my vehicle. My truck was repaired in a timely manner.

  Clifford Cox
a year ago
John, our service advisor and his team has always come through for us. Repairs and regular service done with professionalism. Melloy Dodge is a place that we trust.

  Michele Gomez
a year ago
I bought my car from there. Great overall experience. I get all of my vehicle maintenance work done there because of their professionalism and great service.

  Going Bonzo
a year ago
Used Molloy service department to locate a coolant leak. They charged me over 500 dollars to change a top radiator hose. It still leaks. Not going back .

  Nicole Perlowsky
a year ago
Very friendly service department. Joshua was very helpful to assist in getting my 5500 in for a diagnostic to keep me moving with peace of mind. Thank you!Service: Auto engine diagnosticService: Auto engine diagnostic

  Victor Martinez
6 months ago
They do a great job. Excellent service.

  Daniel Garcia
a year ago
John in the service department provided excellent customer service and answered all my questions. I will definitely be using melloy again if any vehicle concerns come up again.

  Charles G Davis
3 years ago
Phenomenal, very professional and more than prepared for Covid 19. Upon returning to the Dealership I inadvertently left my cell in the courtesy vehicle. The driver, Iliana Flores, notified me that she had the phone, and wouldn't hear of me driving back down to pick it up.She then delivered the phone personally. What more can be said, a perfect ending to an exceptional experience..

  Philip Marez
2 years ago
Great staff, everyone is awesome and helpful. Took our truck for a quick service and they took great care of us and our truck. They get very busy so get here early to beat the rush.

  Michael Cooke
10 months ago
Took care of warranty repair promptly, good interaction with service staff, thank you!

  cr billie
a year ago
Service department was great, found an after market insurance I had to pay for repairs. Great service and customer care.

  Adam Valdez
a year ago
I go here for oil changes on my challenger & they never try to pressure me to get stuff done that I don't need

  Ant
3 years ago
I went in a few times just for recalls anyhow when you drive up they don't bother helping just straight up ignore! When they see customers they should approach properly they definitely need to work on customer service

  Sunnie Nieto
2 years ago
Service manager is great at what he does made sure I was taking care of and everything was done correctly

  Jerry Barreras
a year ago
Not good I have had nothing but problems with the vehicle I purchased would not recommend this company !

  Jonathan Barone
a year ago
Good customer service and completed the work in a timely and professional manner

  Jenryll Gattington
2 years ago
Jim took great care of my truck. Corrected past mechanics mistakes. Ask for jim.

  Porfie Chavez
10 months ago
Very professional and friendly, fast service

  Simon Gonzales
3 years ago
Great service with a friendly staff thank you for fixing my car

  neomi sandia
2 years ago
Great Service and transportation if neededThank you!-Sandia