Hyundai Albuquerque Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kimberly Saunders
4 months ago
This place is horrible. I took my Palisade in because the check engine light came on, white smoke coming out of the exhaust, and barely any oil. In two months I have had 3 oil changes because the same thing keeps happening. Nobody listens to you. The only honest person is the mechanic. After being persistent they finally gave me a loaner car and I haven't heard from them since. . I love my car, but they won't admit there is something wrong with it

  Andrea Mercer
3 months ago
Didn't have the best experience. I had taken my 2022 tuscon into a different dealership and had an awful experience. I called this one and spoke to someone who advised I could drop my car off and get a loaner. As my car had many issues. When I called the morning of, to confirm. I was told I was mistaken and they would not be providing me with a loaner. We live in Santa fe and my husband was supposed to drop off. So very inconvenient to be lead astray.All fine, we figured it out. We ended up just dropping it off for service while we were out of town. My service advisor(Estaban) did not have the best communication. He advised my water pump was out and that was related to all of the problems i was having. Including the radio skipping? He did not explain anything else.When I finally went to pick my car up, they couldn't find my keys for about 15 mins. And the advisor had to explain everything they did to my car, to me as I was never informed of everything. Even though he was "Just filling in".My papers say there was an update done to my engine but I was not informed of this. And all of the other issues I had "couldn't be duplicated". Of course, some of the issues only happen occasionally. If a computer doesn't tell these guys what is wrong, they don't look into it.

  Fernando Moran
5 months ago
They took all day servicing my car and brought it back to life. Workers were friendly and helpful

  Christal Baca
5 months ago
Martin and Josh are the best employees that Hyundai has. They are always very professional and helpful! Thank you, Josh and Martin!!

  Monique Ehlers
a year ago
We brought my 2020 Kona in for the two manufacture recalls. I also had a steering problem, driver doors making a rattling noise, my tires aren't really keeping air like they should, and issues with the cruise control which is causing me to have extremely bad gas mileage on the highway. The manufacturer recall areas were tested found my car although my VIN number said I was affected my car was not showing symptoms. So they put parts in. Apparently some update was done. And they rotated my tires. My steering still has issues so obviously rotating the tires didn't fix that. Still have a rattling in the driver door. And I will find out on Sunday if the cruise control decides to ramp up to eight like it does going up or down a hill as it was doing before which I mentioned to the dealership. My car does not seem to run any better after having it taken it. Also to add this is the second time I've brought my Kona here and there never seems to be a detail "guy" working. So my car wasn't cleaned again. I've NEVER dealt with a dealership that didn't take pride to give a detailed clean car back to their customers. And we have the BIG extended warranty for things like this....So I cannot in good conscience leave more than just two stars now.

  HUONG MCDONIEL
2 years ago
The service advisor and the mechanic went above and beyond their call of duty. I had had my new car for just 4 days. I wanted to have it checked due to some drippings. They saw how concerned I was, so they checked out my car right away even though I didn t have an appointment. They were very nice and professional. I have used their service for the last 10 years and will continue to do so. Thank you!

  Helen Hollan
a year ago
Service completed interaction with Service Representative was POOR but Sarah (receptionist) saved the day, good attitude, helpful and willingness to solve an issue. I have written this review multiple times turns into a Novel. Bottom line Service Representatives in the Garage are lacking Customer Service Skills. Customer is not always right but when someone says they have an appointment they shouldn't have to prove it, I was able to but what about someone who didn't save the email? Overall initial interaction was BAD.Services: Air & cabin filter replacement, General repairs & maintenance

  Sonny Garcia
2 years ago
They take your business very seriously and it was great to see how well they want your experience to be positive. I will continue to do my oil changes and vehicle maintenance there. With 3 oil changes, 3 tire rotations, 3 vehicle inspections for $99 dollars, it s. An easy reason to get it done there.Service: Auto maintenanceService: Auto maintenance

  Zach Haag
11 months ago
Stopped for an oil change on a brand new Hyundai hybrid. We had an appointment but had to wait 2 hours for the oil change.When we got down the road check engine light came on, it was over 2 quarts low on oil and had an active oil leak. Exact diagnosis TBD. Got it towed to another Hyundai dealership and had to take a rental car home.

  Mike S
8 months ago
We ve had lots of issues with the service department at this location. Most recently we ve tried to call to ask about recall servicing and warranty issues but we get put on hold immediately and wait 20-30 min and never get through to anyone. We regret buying the extended warranty.

  Constancia Trujillo
a year ago
My appointment was at 12:15 got a shuttle and came back. My car hadn t even been serviced. By the time I got my car back it was 4:00! The guy who helped was nice but I literally told him 3 times to make sure my car was washed because it states that it is included when you buy the maintenance package. Well guess what?? My car was not washed and I was so irritated with waiting, I just left! And the girl who answers service department calls is very rude I called 4 times and she kept hanging up on me, mind you they gave us a shuttle to a restaurant that we were at for 2 1/2 hours and couldn t get ahold of someone to go back for us! Then she sends me a text saying she got back to her desk about 30 minutes later, when I already got ahold of someone else to have them go back for us. That girl that answers for service dept. has no business answering the phones!!! I only went to this location because SW Hyundai was booked and I live a few hours away and had business in Albuquerque that s the only reason I went back to this location. I hopefully will not have to come back to this location unless I absolutely have no other choice.Services: Tire rotations, Oil change

  BlackCherry
2 years ago
I purchased my vehicle over 8 years ago from this dealership and I ve had nothing but pleasant experiences here. I m literally treated like family :) Customer service is very important to me and Martin never lets me down. Always has my back with my repairs. Thank you, Martin. You are greatly appreciated!Services: General repairs & maintenance, Wheel alignmentServices: General repairs & maintenance, Wheel alignment

  joanna rull
2 years ago
took forever. scheduled appointment a week in advance and they waited an hour to let me know that they didn t have a filter for my car, even though they knew what type of car I have a week prior. they ordered the part an hour into me waiting so I had to wait for it to get there and for them to complete. my appointment was at 3, I left at 5:30. it should not take that long for just an oil change. they sugar coat and say they re almost done so that you think you re almost done there instead of being straight upService: Oil change

  Leslie Gunn
2 years ago
I was overall disappointed by the team at the service department. They did do the oil change and maintenance check, but the customer service was definitely not there. I was assured when making the appointment that I would be able to get a ride back to pickup the vehicle after servicing. When I got there, they said they cannot guarantee that I would be able to get back. Also, the car wash was slap shod. Overall, I felt disappointed. This was my first time trying the Larry Miller service department on Coors, I will choose the service center on Lomas next time. They did customer service much better.Services: General repairs & maintenance, Oil change

  Rebecca Biffle
2 years ago
I had my car towed to the dealership on a weekend. My keys were left in the dropbox. I called first thing Monday morning to give my information and tell them what was wrong with my car. The woman who answered the phone was short and barely gave me the time to explain what was happening. She told me someone would be calling me in a couple of hours. No one did. I had to call nine times over the next four days to give my name and what was wrong with my car before they finally got my CHECKED IN. They had my car a total of seven days. I understand they were extremely busy, what I don t understand is why basic customer service was not employed at all. Not one time did anyone call me back and explain that they were extremely busy and they were getting to my car as quickly as they could. Instead they acted irritated every single time I called and told me it was because I didn t have an appointment. The only bright spot was Dre. Who called when he said he would. He needs a raise.UPDATE: I appreciate the response below from you, Mr. Reeves but we have already spoken on the phone regarding my issue and you said you would call me back and you did not.Service: Electrical system service & repair

  Phil Sacks
a year ago
My wife scheduled an appointment to get a recalled part replaced, and was given an appt a couple weeks out. So we waited, then arranged our schedules to drop the car off and for me to pick her up, and then 2 hours into the replacement they called to say they didn't have the part in stock and we would need to come get the car and reschedule for another day. How on earth do you have weeks to prepare and then still not know you don't have the part in stock when we dropped the car off??? Completely unprofessional.

  Shawn Seow
2 years ago
Within a short time frame of having my 2011 Hyundai Elantra, I noticed that the air bag light had illuminated. Although I didn t know what to expect, after extensive research I felt like it was the clock spring that had gone out. A clock spring s purpose is to connect the airbag to the car and when it goes bad, it may not deploy in the even of an accident. I saw this as an issue due to me always on the road. I set up an appointment online 2 weeks ago so I was anticipating the repair that was needed. I showed up stating that my car was covered under Hyundai s 15 year clock spring extended warranty. By then they took my car to get repaired. I was told it s a 3 hour long wait so I wasn t at all bothered. After waiting I got a text message saying additional work needed to be done however I had done all the part changes the dealership tried to sell me. I noticed they were doing an oil change which I wasn t there for. I kindly walked up to the person in the front desk and told them the situation. She was kind enough to inform the workers that I was there only for clock spring but it was too late. They had already changed my oil. So for the mix-up they didn t charge me. I was so relieved because I had already gotten an oil change about a month prior.I got my car back and they were so kind to wash my car. The person who gave me my keys was very polite and professional. I would highly recommend going here as they are dedicated to providing good service to their customers.Services: Electrical repair, Steering & suspension replacement, Vehicle Inspection

  Lynette J Rowley
a year ago
In the past I have received good service but this last time was not good. I made an outline appointment at the spur of the moment because my check engine came on and of course some panic set in so I wanted to get it in ASAP. I dropped it off and explained that I needed that checked as well as a couple other things plus an oil, figured might as well it needed it and it was there. They completed the oil change and reset the check engine light, still don t know why it came on in the first place but they said it was scanned and threw a code but they couldn t find anything so it was reset. The other two issues I had were not even addressed or looked at as far as I know, if they needed to keep it another day to look into them that would ve been fine and all they had to do was call me but that didn t happen so another appointment will need to be made for those to be taken care of, lucky they aren t urgent just more of an annoyance. I never received a call that it was ready but I certainly got the email to approve the replacement of the filters, it took me calling them an hour before the closed to find out it was ready, luckily I live close so I got there in time. I m not sure I ll continue to use this dealership s service department. This was the worst service I ve received in the 5 years I ve owned my car.Services: General repairs & maintenance, Vehicle safety inspection, Oil change

  Suzun Hatten
2 years ago
UPDATE: My car died again. I had to get a new battery the last time. The same thing happened the first part of November. I d been telling Hyundai the alternator they put in was bad. They kept telling me it was my fault cause I don t drive it enough. It was the alternator. I took a picture of the screen when the AAA guy came and it showed the alternator wasn t working. Had the car towed to Hyundai after calling and asking them to call when they got it. No one called. The next day I called and they said it wasn t there or they didn t know if it was there but they d have someone check and call. No one called so I called back mad. A very rude person was decent enough to walk outside and let me know my car was there. Then he hung up on me. A new mechanic named Chris called that evening and he was nice. It took a WEEK but they finally replaced the alternator and now it s running again. Hopefully it ll keep working this time.The people were nice enough but as of yet my car isn t fixed. They did a bunch of repairs in March that were very expensive, then in July the car sputtered and stalled so they replaced the battery. In august the car again sputtered and stalled but they say it s my fault cause I don t drive it enough so the battery dies. It dies while you re driving itso I don t think that counts. Also I waited two days for a ride from them that never came Services: General repairs & maintenance, Engine repair

  Deidre Wood
2 years ago
I had an insurance claim repair to replace my gas tank. For months I reported the smell of gasoline inside my vehicle and white exhaust on acceleration. Eventually I discovered that the tank was leaking around the seal. I contacted them, took my car in and began the insurance process all over again. I was told that to repair it, i would owe roughly $800 dollars. From then on, my adjuster made numerous attempts to contact this service team to determine if this was needed due to diffective equipment or service related. The service manager was extremely unprofessional and refused to cooperate with us or answer any questions. I made several attempts to contact him as well and NEVER heard back. I ended up taking the car elsewhere and discovered that the clamp on the filler neck hose had slipped. Makes me wonder if they even looked or just assumed I wouldn't question the situation. I appalled at the lack of responsibility and professionalism from this service center. I drove for 8 months with my kids in a mobile gas chamber because of their negligence.

  Wyatt Stamatopoulos
2 years ago
Excellent job by the service department. Dre and Cory were extremely helpful and polite. They made the process easy and convenient, and even match aftermarket parts prices. Very happy with my decision to bring my vehicle hereService: BrakesService: Brakes

  Renee Archunde
2 years ago
Me & my husband went to look at cars a Hyundai Sonata Mateo came out greeted us. He was very pleasant very attentive to what we were looking for! Needless to say we purchased our vehicle through him. We would refer anyone to him the experience we had with him was smooth, pleasant & personable. Which you rarely get service like that anymore. That s what makes Mateo outstanding!! %

  Duane Roth
a year ago
Made online appointment for service on Monday (30) which was a holiday and I figured would be closed. But no, the confirmation was given by email. So I showed up Monday morning at 7:00 only to find they were closed for the holiday. The service desk told me not to trust the online. If you can t make the online work why have it. Wasted 40 minutes of driving time for nothing. Disappointed to say the least.

  Donald Newlon
2 years ago
I had an appointment time and arrived early. The ticket writer took my information and I went inside. I told her that I did not want the car washed, my wife was shopping and could not stand long. 40 + minutes later, my car was still in the ticket writing area. When I asked about the problem, I was told there was a 2hour wait. I had an appointment and still would wait 2 hours. I LEFT!!!!?

  Dawn Marion
2 years ago
Problems every time I go there. Oil changes are supposed to be free (paid extra when I bought the car from them) and they tried to charge me again. I had them change the air filter and cabin filter and ended up spending $130. I could have gone to the oil change place I get my other car done at and spent less having paid for the oil change and they wouldn't have charged me almost $70 in labor to change two filters. Will only go back for the free oil changes, nothing else. Way too expensiveService: Oil change

  Erica Trancosa
2 years ago
Was disappointed with the service technician. I wasn't updated on what was being done, or if there were any recalls, or any other issues that may have needed my attention. An hour into my wait I approached Leonardo to see about the oil change and didn't seem too friendly.Service: Oil changeService: Oil change

  Yazan Barqawi
2 years ago
Josh is a great guy! He was able to help me getting my vehicle checked for an engine dashboard light. The car is slowing down and shaking continuously. Upon inspection, there is cylinder misfires and ECM update. Josh indicated that It has been fixed. However the car is still shaking and slowing down. I am bringing the car again and hoping this time it will be fixed. Very disappointing.Services: General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair, Electrical system service & repair

  Brian Jaramillo
2 years ago
Scheduled appt more than a week in advance for a canister recall. Was greeted promptly, professionally, was told there was an engine software update (recall) my car needed, too. They called a Lyft to take me to work. It showed up in 10 minutes. Got a call to pick up my car. I asked for a Lyft back. Got initial text that it was booked, but no one showed up. An hour later, Called auto place asking to send a Lyft. Second car booked, no one came to pick me up. When I finally made it back to the dealer they said they needed to order the canister part! Disappointing. Now I have to schedule another appt when the part comes in. 5-7 days (they should have ordered it when I made the appointment!)

  Peter Barron
2 years ago
They did a great job. Appreciated the text update giving me the option to confirm or deny proposed services. Josh was great and they even did a quick clean of my car!Services: General repairs & maintenance, ElectricalServices: General repairs & maintenance, Electrical

  Barb Hopkins
2 years ago
Josh assisted me with my vehicle issues, 2 key fobs and brake fuse recall. He was courteous, professional and kept me informed on the status of my car. He is good at being the face, andcontact at the dealership.