Fiesta Kia

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sarah Stolusky
2 weeks ago
If you re not working with Ralph, you re missing out!! This was my first time buying a new car and he made it so easy. Got the most perfect Kia and felt so well informed throughout the whole process. It s easy to see how Ralph has been seller of the month so many times over. Highly highly recommend this dealership and working with him!

  Jae Yang
a month ago
I recently had the pleasure of purchasing a vehicle from Fiesta Kia and I couldn't be more impressed with the experience. From the moment I stepped onto the lot, I was greeted with warmth and professionalism by the staff.First and foremost, the selection of vehicles at Fiesta Kia is outstanding. They have a wide range of makes and models to suit every preference and budget. Whether you're looking for a sleek sedan, a rugged SUV, or EVs they have something for everyone.What truly sets Fiesta Kia apart, however, is their exceptional customer service. The sales team, Eric Payne was knowledgeable, attentive, and never pushy. They took the time to understand my needs and preferences, and worked tirelessly to find the perfect vehicle for me.Once I found the car I wanted, the financing process was smooth and efficient. The finance team at Fiesta Kia worked hard to find me the best possible rates and terms, and I left feeling confident in my purchase.Overall, my experience at Fiesta Kia was nothing short of excellent. I would highly recommend them to anyone in the market for a new or used vehicle. Their commitment to customer satisfaction and their impressive selection make them stand out among other dealerships. I will definitely be returning to Fiesta Kia especially to Eic for all my future automotive needs.

  R AZ
2 months ago
Excellent service, but it took nearly three hours for a scheduled routine servicing. This was my first service ad as such, it was complimentary. I found the staff very polite, but I think the young man who I dealt with was understaffed. He was doing everything the best anyone could. He tried to keep me updated as to the completion time.He was great.Also, I really appreciate the free service and car wash.I'm enjoying my KIA SOUL and will continue having it serviced at Fiesta Kia. Maybe next time, I'll use the free shuttle service, now that I know how long it can take. No complaints.Live and learn.

  Keri Peralta
2 weeks ago
I dropped my car off in January of 2024 to get it worked on and was told it should take about a week, maybe 2, to be fixed. It is now April and I still don t have my car back. Justin Williamson is the service advisor that has been working with me . However he has done an absolutely terrible job of doing so. I have called him multiple times only to leave a voicemail that is never returned. I have called other advisers working alongside him and been told that Justin will call me back but he never has. Finally I went into the service department in person to get some answers as to when I can expect my car back. Justin s customer service was tasteless. No apology for not calling me back, but instead he felt the need to be rude and defend himself. After our conversation another advisor finally checked and told me my car should be done by Monday (today). I did not receive a call with an update so I called at 3:00pm and of course Justin did not answer. I left a message and hoped for a call back. After an hour I did not receive a call back so I called again and was told he was not currently at his desk but the man assured me that Justin would call me back today. Well, it is now 7:10pm and their office is closed and I still did not get a call. To say I am frustrated is an understatement. I will never recommend Fiesta Kia to anyone nor will I be taking my business there in the future. Justin Williamson, you should be ashamed of yourself.

  [email protected] 11bravo
a week ago
An amazing experience buying our kia carnival. Our salesman Ralph made the experience expedient and was very accommodating. The whole staff was a pleasure to work. The whole experience was great. Thank you Ralph and Fiesta Kia group for making our car buying experience so great!

  Brooke Alisa
2 weeks ago
David was wonderful. It was a very quick and easy process, he s very informative, honest and truly cares about what he does. If you re ready to purchase a car ask for David. Dealership was very clean and accommodating. There s water, snacks, a beautiful fish tank and even a kids area. 10/10 would recommend.

  Jolene Maes
4 months ago
Anthony, in the service department made sure my car was well taken car of and was amazing at keeping in contact with me every step of the way. Thank you so Much for being Pleasant and Great.Mike -Service ManagerAfter having such a negative experience with another Kia dealership , Mike made my experience with fiesta Kia very pleasant and easy , It was rough being with out my car for 2 months but he made sure i was able to get around with a loaner. He made sure all my needs were heard and keep me up to date with my car service. Thank you so Much for being such a great leader and overall a Great Person.

  Nathalie Fridey
2 months ago
I m very happy with my buying experience at Fiesta Kia. Eric Payne did a great job, he s courteous and competent. He explained everything clearly, and we went over all of the main things to know about the car s many perks. The whole process went very smoothly. I will recommend this dealership to my family and friends.

  Maria Bernstein
3 months ago
William Davis was my service advisor and did a great job communicating and coordinating a recall, and also advising on an alignment, which I knew I needed and which was priced fairly enough for me to get done. William was friendly, respectful, helpful and all around very professional and efficient at his job. He even had the alignment double checked - which took longer but I appreciated.I rarely have taken my cars to dealerships for service but this experience was so good- including wait time, waiting area, etc., that I will reconsider that with my Kia.

  Kymmie Valencia
2 months ago
We enjoyed doing business at Fiesta KIA. Our salesman Ralph was amazing. He went above and beyond to assist us, he made sure we were comfortable in the vehicles we were interested in. He thoroughly answered our question and gave us the absolute best deal on our trade and purchase!! I highly recommend purchasing your next KIA at Fiesta!! We will go back again because of the excellent customer service and high quality vehicles.

  Thomas MacDuffie
a month ago
Leased a new KIA Soul GT-Line yesterday and it was a great experience. Will Snow was knowledgeable and personable and listened well to my expectations. He and David Earley (Finance) made it a fun morning and ensured that I was able to leave on time as I had an appointment that was important. All were very professional.

  Chris Casaus
3 weeks ago
We found the vehicle we liked immediately and Jose Moreno was very attentive and helpful throughout the entire process of purchasing our vehicle. Jose answered all of our questions and made our overall experience great. We would recommend Jose at Fiesta Kia for your next vehicle purchase.

  Krystle Luzicka
a month ago
While I absolutely love my car, and I was so excited to get it, I left feeling way too stressed. We were blatantly lied to by the sales rep (who originally said they will accept our outside financing, then changed his tune come time to actually sign things). We were completely backed into a corner on our finance plan for this car and now we re in a huge hassle with the bank. Not to mention it took way too long to have the car keys in hand. (Arrived 9am and left 2:45pm) the detail on the car is definitely not detailed either. Smudges on the windows and hard water spots everywhere.I m so unbelievably disappointed in our car buying experience.

  Jade Purple
2 months ago
So far I ve been in twice and I have to return again. The guy Justin that works there has some of the best costumer service I have ever experienced. He s made both of my visits easy, quick and understandable. I sure hope he can help me keep this visit the same. I went to Pitre Kia prior to these visits for service and I was brushed aside like trash and the guy there wouldn t even check my car for the issue I had with it. This is why fiesta Kia is always booked out for weeks and I am going to continue to come here for service

  Melody Smith
4 months ago
Ralph helped me and my husband get his new car! Whole process went super easy thanks to Ralph and the team

  Thomas Thompson
2 months ago
My experience at Fiesta Kia was pleasant. My sales associate was Ralph Navarro. He explained all of the features of the vehicle I wanted along with the different options of the other vehicles/packages. One of the features came in handy when I was re-parking the car in my garage. Knowing what that feature was and how to use it helped me in that situation. Along with being informative, Ralph made the experience pleasant.

  Patricia C
a week ago
Overall great business. Courteous service department staff. Came in for oil change and recall. Wait time was about 2 hours but the complimentary snacks and coffee made the wait bearable.

  Alexis
a month ago
Bought my 3rd car from Ralph Navarro! I bought my 2024 Kia Telluride and I absolutely love it! Ralph helped me get everything I wanted and more! I truly appreciate him as a cars salesman! When going to Kia just ask for him! You'll be in great hands!

  Bunny McCoy
a month ago
I m pleased to say that I am now enjoying a new Kia! Joshua Stewart made my purchase experience a great one. He was friendly, fun and and easy to work with. I would definitely recommend him as a salesman to friends/ family!

  Sandy Notman
a month ago
I had a pretty great experience buying a new car at Fiesta Kia. My salesman David Rios was efficient and personable. I would definitely recommend Fiesta Kia if you re looking for a new vehicle. Everyone I encountered was very kind and eager to be helpful. I love my new car, and I guess I have found a new dealership!

  Terrence Toledo
a month ago
Day two same results @ FK. Be cautious of where you choose to do business. I will find one that wants my business. Thanks Josh for trying to help me. Nothing moved forward unfortunately. I followed up and still nothing. Thanks again.Day ??? Actually went in today 20240302. Many sales people in the building. A few cars being sold. Not once was I offered assistance. FK I hope your customer service improves. I wasn t wearing a suit I get it and that shouldn t matter.

  Mike Simpson
2 months ago
I want to start this review with what may sound negative, as my experience started that way but ended with a 5 star review! There was a miscommunication when I first dropped my car off. I didn't realize there was a disconnect between what I asked to be done and what Kia was going to do. So when I came back to pick up my car, and something else was done, I was upset. However! The staff here, realizing the mistake, owned it, didn't charge me for the extra work, and then addressed the problem for the cost of parts only. The team, realizing the disconnect, kept a level head, didn't get defensive, and worked with me to come to an agreement. I've never seen a maintenance department or a mechanic do this before and was pleasantly surprised.This is a level of professionalism and maturity that you don't see in business much these days and this team deserves praise for it. More businesses need to be managed and operated like this, hence the 5 star. Kudos to this team.

  Rod Steele
2 months ago
Josh was our consultant, very professional and helped us with all our questions. Maintenance was performed perfectly and the car was released to us way quicker than we thought it would take. Great service and great communication all the way through our time at the dealership!

  Julian Valdespino
4 weeks ago
Very detailed about what my recalls were for an work very fast. They even cleaned my car when the repairs were completed. They had amenities to ties us over while we wait or offered rideshare. Will come back for future services.

  Cecilia Clark
a month ago
Had a great experience taking my car in for scheduled maintenance. I easily made an appointment and the Service staff were helpful and answered all my questions. Plus, they offered me a ride on Lfyt to and from my house so I didn't have to wait around.

  skyler bardon
2 months ago
EDIT: A manager contacted me and profusely apologized for the incident. The next time I came in, they took care of my service for free. Excellent customer service, and wonderful staff.I went in this past Saturday for a system update. The guy at the front desk was very nice. They said it would probably take less than an hour, but it took 2. No big deal, I assume they are as understaffed as everyone else.I came to pick up my car, and my new license plate was bent at a 90 degree angle. The man said it was probably from the car wash. I've never seen a car wash cause something like that, but oh well. He bent it back, but it is still damaged. Also, on my way home, the hood of my car flew up and nearly caused me to crash my brand new car. They never closed my hood, which is a major concern. Thank goodness I (or anyone else) wasn't injured.They got the job done, but I would definitely do a full visual inspection before leaving if your car is serviced here. The staff was very kind and professional, but there was a clear lack of concern and attention paid, which is a serious concern when it comes to belongings that are so valuable.

  Jaime Cruz
a month ago
Fiesta Kia was an awesome place. Everyone was so friendly and really cared about you. My salesman Will Snow was great! He was experienced, knowledgeable and had great customer service skills! I recommend this place. Go buy from them!

  Bill Squier
3 months ago
Communication was great leading up to and during the sale. Had a floor mats order and kept waiting for communication when arrived Tried to keep in touch with salesperson but was ghosted. Went down to dealership mats had been there for a few days Finally got new plates and hope the Sportage will be a good purchase for us.

  Kali Marvin
5 months ago
Worst customer service. When i bought my car in May 2023, it was great. Now the paint on all my door handles is chipping. They told me it would take a few days to get the paint in, and they would call me. That was 2 months ago. I call everyday and never get a call back. A brand new 2023 car shouldn t have this problem, and it also should be a priority for the dealership to fix it. Clearly they do not care about their customers. I paid a lot of money for a nice car, and i wish i would have picked a different dealership.

  Rebecca Cook
a month ago
I don t usually write reviews, but I m going out of my way to warn others about the service department at this location. I learned through this experience that not all dealerships are professional.I came in with a check engine light a month ago with a diagnostic code about a cold start issue from autozone. Fiesta Kia service department proceeded to tell me it was the alternator that would need replacement, and I trusted them. For the next couple of weeks, I would call daily for updates and either get hung up on or transferred to a full mailbox. I couldn t get a hold of anyone and it had been a week since the date they had promised to finish the repair. I got so desperate for any kind of update that I asked my neighbor drive me up there to see what was going on. The person at the desk said the car had been done for days but could not confirm whether the service was complete stating if it turns on it s probably done, right? I got my car back and the check engine light was still on. I took it back to Fiesta Kia and they said it was the throttle body that needed replacement this time and promised to call me the next day to schedule an appointment. I never got any kind of apology or explanation for the unnecessary repair or total lack of communication. It had been a week since my second visit and I couldn t get a hold of anyone yet again, leaving voicemails asking if they were able to do the repair.I took the car to ABQ quality automotive today for evaluation and they pulled the same code as autozone and said it s a software patch that the dealership can do (a Google confirmed this). But, the dealership had broken the wires leading to my alternator that they replaced unnecessarily so I had to pay to fix what they broke.I didn t have a car for three weeks and had to pay for repairs I didn t need, for a service that could have taken five minutes. One of the worst service experiences of my life. Steer clear.