Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
L
a month ago
Incredible business. The staff was personable and very helpful. They made sure I was informed throughout the whole process. Their technicians were efficient but provided an excellent service, with great results. I ve not had great experiences with place s recommended by my Insurance, thankfully this place saved the day. I will definitely continue to use them in the future.
tina martinez
a month ago
If you need repair service give Caliber Collision a call. The folks that work there are friendly and informative. I was contacted every day to keep me in the loop. My car was done when they told me it would be and it looks great.
Donna Waite
3 months ago
Wow, wow, wow. Hubby was hit in a parking lot by a tank (not literally), a full size SUV. We have never had an accident, so had no idea where to go. Our insurance recommended Caliber Collision and I am glad they did. Professional, did the job in less time than estimated and our car looks fantastic. A huge thank you to everyone at Caliber.
Charles CP from Burque Paine
3 months ago
Very good work. They stay in touch. Their staff is courteous and knowledgeable. I was very satisfied. A little background on my situation with them: The other driver was at fault, and Caliber was one of several options the car owner's insurance company referred me to. I arbitrarily chose Caliber, but they were great.
Caleb Ferganchick
3 months ago
I was in a small car accident a month before relocating to Albuquerque. The insurance process was nightmarishly slow and I had to get two separate quotes which furthered the delay because of the move.Hands down the least stressful part of the whole ordeal was the staff here. From the first call to pick up they were responsive and thorough. I felt comfortable with my vehicle in their care and it looks incredible. Happy to be back on the road in my own vehicle.
Sabrina Nicole
4 months ago
I absolutely recommend this place! The staff are very friendly and thorough. Stephanie and Shannon are very welcoming and constantly kept me updated through the process. Daniel was informative and also checked in with me too. 11/10 for customer service and quality of repair.
Amber Awelagte
a month ago
Took my car there one time and when I got it back there was some things still taped to my back windshield! When i showed them they look confused and took it back not to mention they scratched the crap out of my tint! But they fixed it . I recently went back there again to give them the benefit of the doubt and when I get my car back something was flopping on the bottom. They forgot to put the splash guard back on and when I took it back they said "It was like that when you brought it in" they insisted I didn't know what I was talking about then I showed them where it connected to they look dumb founded and they look at the invoice and say "Oh yea, we did take that off " then they start looking for these GIANT car part and Finally after 20 minutes they find them !!! stuffed in a corner.!!!! . its clear they DO NOT do inspections on the car before and after. They apologized but If I had not taken it upon myself to make them find out where those parts are, they would not have cared! that is unacceptable. do not take your car here! Mind u they had my car for 2 months.
Scott Carroll, MD
5 months ago
Caliber has repaired two different vehicles of mine and repaired one of them twice. They did excellent work every time and the staff do a great job keeping you informed of the progress. They were even able to finish a little early one time to accommodate my travel plans.Service: Body & TrimService: Body & Trim
Andrea Lozano
a month ago
Caliber collision is one of the best! They are very friendly and will keep you updated on your vehicle. Highly recommend it :)Thank you all!
Priscilla Crawford
5 months ago
They did a great repair work on my car! You can't tell there was a dent! The staff are great! My car was so clean when I went to pick up! I would definitely recommend!
Mo
5 months ago
Had a very terrible experience with Stephanie at this location on 1st Street NW. I called in needing to schedule a appointment to have my hail damaged vehicle looked at. I explained my situation to her and she was very rude and unprofessional. She refused service and told me that her location is not accepting any hail claims, she said her shop is too small and that I needed to call one of the bigger shops in Albuquerque and proceeded to hang up on me. Calibers advertises top notch customer service and compassion to customers in their stressful situations and I received none of that from Stephanie. Being the person I am I gave it a 2nd shot and called the "bigger" shop on Alameda and spoke with Alyssa only to find out the terrible customer service continues, Alyssa was not as rude as Stephanie and did not hang up on me but she too was not concerned about my situation and showed no compassion and refused service, telling me that the person I needed to speak to about scheduling a appointment was busy in a important "meeting" . All in all I gave Calibers a chance and was disappointed not once but twice in their customer service and refusal to help a new customer who was interested in giving them business. But I guess hail claims are too much of a inconvenience for them even though Calibers advertises hail damage repair. If you got hail damage DON'T call Calibers.
Margarita
4 months ago
Caliber was fantastic. Everyone was friendly, polite, and knowledgeable. I was kept regularly updated on repairs. When I got the repaired car back, it looked new.
Shannon Hill
6 months ago
The Shop worked on my BMW after I got rear ended! Daniel and Kyle were Great! They took great care of my car! Super happy with the work they did! Highly Recommend!Services: Transmission, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Painting, Electrical, Auto engine diagnostic, Body & Trim, BatteryServices: Transmission, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Painting, Electrical, Auto engine diagnostic, Body & Trim, Battery
Shan Baca
4 months ago
Daniel, and Kyle were great! got constant updates on where my vehicle was at. and they got it back to me EARLY!Great Job!
Simona Muniz
6 months ago
Calliber Collision has been absolutely unorganized and unprofessional. If they had not already cashed the insurance company's check, without doing the work on my vehicle, I would take my business elsewhere. I was hit on July 31st and they still have not fixed my car. I called on October 2nd at 4:09 pm and again on September 28th at 4:11 pm. I was told they could not fix my car because the insurance company did not pay (even though they had paid). When I called again on October 13th at 10:34 am I was told that they don't usually have to wait for a check to set up the repair. TOTAL LACK OF CONSISTENCY AND PROFESSIONALISM. DO NOT USE THIS COMPANY EVER
Yvette Chavez-Rojas
2 months ago
Great team and great customer service from the whole staff. Daniel is very helpful and very knowledgeable in this matter. Thank you for your service.
Darius Etheridge
a month ago
Amazing folks! Took really great care of both myself and my car. Bumper replacement looks flawless!!!!!!!10/10
Simona Muniz
6 months ago
DO NOT USE CALBER COLLISION THEY ARE HIGHLY UNPROFESSIONAL AND DO NOT TAKE THEIR WORK SERIOUSLY Caliber Collision has been extremely unprofessional. I am still waiting on a repair from an accident on July 31st. They cashed the insurance company's check on 9123 and when I called repeatedly throughout September including September 28th at 4:11 p.m. and October 2nd at 4:09 p.m., I was told that they couldn't repair my car until they got the check even though they already had the check. When I called again on October 13th at 10:34 a.m. I was told that they usually don't need the check to set up the appointment for repair. The employees here need much more training and better guidance from the management because the unprofessionalism is affecting people's lives. If they had not already cashed the insurance company's check I would take my business elsewhere. Do not use this business.
Jazzy Jazz
a year ago
Customer Service was great, very friendly over the phone and in person. Repair got done in an understandable manner however, I left with more issues. They chipped the driver side windows power switch cover and said they would replace it because they were not careful but I never heard back, this was beginning of April. The window switch cable cover comes lose at all times and I have to keep popping it in, as well as they replaced the door hinge stopper with a broken one, my tint was scratched with a screw driver and after whatever was replaced inside it now scratches my tint leaving streaks up and down so it will be pointless to replace the tint until I am able to take the door panel apart and figure out what is scratching my tint and to fix the stuff they were not competent to put back together properly. There's also a weird rattling sound, and my speaker sounds busted (just the driver side). Aside from all these issues they "inspected" the vehicle before giving it to me but God if that's inspecting the car I don't want to know what they did inside the car. I am very unpleased with my vehicle service.Services: Painting, Body & Trim
Monnny M
10 months ago
I had to bring my car to this place because a friend of my neighbor accidentally hit it, causing damage to the back door of my beautiful car. Thankfully, the insurance covered the repairs. I am incredibly satisfied with the staff here; they were truly kind and showed genuine care towards me. They took the time to explain the extent of the damage and the entire repair process. I am grateful for the daily updates I received on the progress of the work. Without any hesitation, I highly recommend their services.Service: Body & Trim
Tim C.
6 months ago
Could have vacuumed up all the shaving from inside trunk repair, was also missing 8 trunk panel fasteners, replaced my self, just could not be without it any longer for these minor missing parts! Also found it 3 screws missing from bumper assembly that hold bumper in place! Do your self a favor get on the ground with a flashlight and check for missing bolts, screws and clips before leaving. The admin staff was awesome apparently I cannot say the same for the mechanics .
anthony trujillo
2 months ago
The staff over at Caliber Collision did an amazing job on my vehicle. Professional results beyond my imagination.
Lee
6 months ago
I took my truck to Caliber Collision this afternoon for an estimate for some clear coat damage that extended the length of my truck from where I was side swiped. The representatives, Daniel Chavez and Kyle (didn't get his last name), were very professional.Kyle offered to try getting the clear coat damage / paint transfer off on-the-spot with some paint thinner and a rag, and got nearly all of it! You can't really tell my truck was hit unless you get close and see the small scratches.While Kyle was doing that, Daniel was calling a dealership to price out a new powered passenger side mirror for me since mine has been giving me intermittent problems since I was hit.If I ever need collision services in the future I will definitely return here. They saved me from having to continue with my insurance claim and forking over a $500 deductible.Thanks again, guys!Services: Painting, Body & Trim
quinn jordan
5 months ago
I had an accident in my vehicle, and I had a lot of questions, and I have never done this before this was my first accident ever, and I called caliber collision and Stephanie was so nice and very respectful, and answered all of my questions! Thank you so much Stephanie!
Amy A. Scott
8 months ago
My brand new car (1200 miles) was side swiped by big black truck in Target parking lot- caught on security camera. Full driver side damage. Caliber Collision restored the car to factory specs. Great customer service and work. Thank you Stephanie, Anika, Daniel , and body men!!
Richard LoCicero
5 months ago
Jessica , Kyle & the rest of his team were extremely friendly & professional. They both go above & beyond there job descriptions to keep there customers happy
Hannah Lane
2 months ago
Best customer service I ve experienced in a long time. Thank you to the manager Daniel, he went over and beyond.
Mandi Conroy
2 months ago
Everything was wonderful! My Britney was back to perfect because of Calibers! Thank you! ||||||
Jerry Rinehold
3 months ago
Calibers is fantastic they treat you like family, very knowledgeable and professional.
Mandi Salazar
11 months ago
My vehicle was sideswiped and I chose to take it to Caliber Collision to get repaired. I got text updates throughout the entire process. There were some hiccups and they made sure to correct it. I will definitely use them again! Customer service was on point!Services: Exhaust, Painting, Body & TrimServices: Exhaust, Painting, Body & Trim