Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Allan Castillo
5 years ago
I was Very pleased with the service. Told they will be there at 9am. He showed up at 8:55am. Picked up a project ride, going to fix her up and give the key to my mom. Thanks for the Outstanding job.
weston cronin
3 months ago
They were able to pick me up quickly and get me to a tire shop quickly after I got a flat tire. Very satisfied with the service
Cynthia Jimenez
7 months ago
Naeer was my driver when my Volvo died on me. Not only was he very courteous and patient, but he also offered to take me home after driving to the shop to drop my car off. His truck was also very clean! He was very nice, and I would recommend them to anyone needing towing services.
April Herrera
a year ago
My Insurance hired this company to come to my home to do a tow for me and when I called them to see why they change the scheduled time the man hung up on me.I called back to ask why I was hung up on and he hung up on me again so I called back and asked what was going on why the time was changed and he said he s just canceling my tow all together and he did. I tried to call back to see the reasons why and he refused to answer the phone or give me his name very unprofessional I would not recommend them to use this tow company. I will be informing all of our area along with all of the title companies that use them for a tow along with everyone that I do know that I am connected with that use this tow company of my experience. Or anyone they re on their list such as insurance companies and advise them otherwise for the unprofessionalism and not even willing to explain or talk to me which I also have them on record because we are one party state so they can hear for themselves. I just wanna let everyone out there know to choose another company please so you don t have to experience what I did. It was inexcusable, unprofessional, unacceptable and they re unreliable from the experience that I went through I don t want anybody else again to have to go through that.
Denzel Thompson
a year ago
My driver arrived at the appointed time. He was quick efficient and friendly. We had a nice conversation in route. Ben was a lifesaver!
Victoria Lawson
2 years ago
I was in line at Dunkin Donuts on Atrisco and central and the car in front of me had taken off and I watched them go over a curb and get their car stuck. I noticed that the lady that was driving was elderly. My son and I stopped to see if we could help her. She felt very bad and kept saying that her husband was very mean and he was going to get mad at her. She also told me that she couldn t afford a tow truck. She told me that she only had $40 to her name. I decided to google tow truck company s and I came across this one. I told them that I was a stranger trying to help her and she only had $40. The man I spoke to on the phone, I wish I got his name told me that the owner would call me back. He had just given me a price of $75 to get the car out, if she was able to drive it away, no towing. The owner called back and said that he would take the $40. I still went ahead and helped her pay for the bill. It was her last $40 to her name. So I just want to write this review to thank you guys! Thank you for helping me help her! We made a good team and we got her on her way! May God bless you guys always!Services: Special vehicle towing, Car towing
Missa K
2 years ago
I didnt catch the name of my driver but he was awesome. Super professional, did not wait more than 30 minutes from the time I called for the tow to the time he arrived. If im ever in need of a tow again (which I'm sure I will be my car is older) I will definitely be using this company!Service: Car towingService: Car towing
Eileen Moya
2 years ago
I will NEVER use these individuals and I recommend you don't either!!! The manager sent his driver to pickup my vehicle @ 5:30 the first day, which at that time the body shop was closed. The driver and I tried working something out for the following day... I communicated with the driver @8:45am I told him once I spoke to the body shop we could setup a time. We planned on meeting at my home at 4pm. We'll it was 424 the driver wasn't here yet, so again I contacted him. He stated he was in Belen on another tow. OK, well we had to set something else up. I told him I'd call back once I knew my schedule. Shortly after an individual claiming to be the manager called me with a nasty attitude!!!! I recorded the call if there were a way to post it here I would. Very unprofessional with the way he spoke to me and hanging up on me. How immature and unprofessional!!! DON'T GIVE THESE PEOPLE YOUR BUSINESS IF ANYWAY AVOIDABLE!
laylanbam
4 years ago
I was stranded on I-40 W on my way to California with a bad alternator. A&M took less than an hour to pick me up and took me directly to a repair shop of my choice. Because it was after business hours, I was concerned about leaving my vehicle in that particular area. The driver, Gerardo, recommended a safer shop location for an overnight drop and towed me there for no additional charge. He was also kind enough to take me to a couple of hotels until I was able to find a room for the night.Not only was the service timely, but extremely accommodating as well! They made the experience a bit more bearable. I would highly recommend them to anyone needing a towing service! Thank you Gerardo!!
Annette Wihl
2 years ago
Huge thank you to our driver, Jr., who went above and beyond in towing my car today and in the heat! Also to Daniel for taking so much time to coordinate the tow with my insurance and the drivers! I m thankful and impressed! Great job. ThanksService: Car towingService: Car towing
Claudia Holguin
2 years ago
They were a great service to use simply because as soon as I called, they had someone come tow my car in less than 20 minutes! Would definitely recommend!Service: Car towingService: Car towing
Lori Padilla
6 months ago
Fast professional service. Juan was very friendly and helpful.
Genevieve Montano
3 years ago
This place is by appointment only. But when I called the person met me in 15 min. The staff seemed friendly however my concern was that there were some items missing from my car. I saw them when I went to A&M . But when my car got to its final destination I was missing items. Very disappointed that you can not trust people .Sad to take things that dont belong to you. I'm not sure if my belongings were taken from A&M, or from CARCO but it was taken!
Abi Hatter
3 years ago
Never had to get a car towed before, but A & M made it so easy and clear and headache free. I simply called them up and asked how much it would be, we set up a time that worked best with my schedule and BOOM. Problem solved. Highly recommend A & M for your towing needs! Polite & professional!
Albert Lozoya
4 years ago
Showed up on time, nice gentleman and was explaining how my vehicle's spoiler might come close to the lift bed. He wanted to make sure I was aware of the risks. It came close, but not damage. He also helped me push the car into a parking space. Thanks.
Davin Nelson
2 years ago
Who knew getting your car towed could actually be a fun?! Shout out to Mark for being on time, friendly and extremely helpful towing my car across town quick and safely. Great first experience with A&M.Service: Car towingService: Car towing
Adolfo Ray40 Olguin
2 years ago
My vehicle was towed by them, and when I went to pull it out a couple days later, my 100 dollar backpack with hundreds worth of stuff in it was stolen, along with my power inverter, which they actually LISTED as property in the vehicle. My bag contained important medication, and was stolen from them. Or course, the price to get it out wasn't awful, but that's because THEY STEAL. Make sure you take pictures of your stuff before using their serviceRE: To answer your question, my brown 2016 Buick Encore was towed Tuesday, 5/25, and was picked up by the following Friday, literally two days ago. Your whole "we don't steal" speil won't work either, because it's not like there was police involvement, and your driver made the mistake of listing the power inverter, one of the stolen items, as vehicle inventory, but not the backpack. I hope you're not naive enough to think your employees wouldn't steal, and I'm not naive enough to think an owner is above stealing either (I picked up my car two days ago and your playing dumb.) It's probably too late to get my stuff back, the least I can do is give other people the heads up.I'm more worried about other people not getting screwed the way I did than defending a company that steals, because like I said, inhad important meds in the bag that was stolen, and stealing AT ALL is a SHAMEFUL act.Service: Car towing
Monica Llanez
3 years ago
A&M Towing helped me on a Saturday late afternoon; very professional, very affordable and provided quick service! A&M went over and beyond to help me and my family. Thank you A&M Towing!!!I will use again & highly recommend A&M Towing for all your towing needs.Very Satisfied Customer Services: Special vehicle towing, Car towing, Long distance hauling, Local hauling
Andrew Shipps
3 years ago
ETA: 60min. Actual time: 28min. Very friendly 10/10 would recommend.After waiting 2.5 hours for the previous company, I booked these guys and they saved the day.
Dawn Valencia
6 years ago
This is the second time my roadside assistance company sent this company out and they never showed up! The first time it was a flat tire. Today was the second time and it was a car accident involving our 17 year old son.....they never showed up. The roadside assistance company sent another company and they showed up in 10 minutes. DO NOT USE A&M TOWING!!!! They don't answer their phones either. Our car sat in the roadway for 2 1/2 hours waiting for this poor excuse of a tow company to show up! You should be ashamed of yourselves! You can be sure I will make every effort to file any and every complaint i can against your company.
Seth Daye
10 months ago
Got services thrue insurance, been waiting for over 3 hours with "15 minutes away". Called the number and they don't pick up. Still stranded.Service: Car towingService: Car towing
Linzy Epperson
7 years ago
I had a blowout on the interstate around 6 am, and my insurance called them at about 7 am for roadside assistance to come change my tire. They said they would be there by 8 am, I waited till past 10 am and they still weren't there. So we called and called and no one would pick up. We eventually just cancelled and called someone new.
David Clark
6 years ago
Unable to contact them no response from phone calls Truck was towed after 530, business hours were to 5 but then no response. When I called them there was no greeting message or no way to contact them for a emergency. I have medication in my truck and am unable to get in touch with them. I also called the police to try and contact them and was unable to. I would not recommend them.
Randy Cardon
a month ago
Very professional and courteous.
Amyy Aguirre
8 years ago
My car got stuck in the dirt roads by Rio Rancho. They came to help very quick and pulled my car out without doing any damages. I'm happy with the service since they didn't hurt my baby.
Jaime Alfonso Ayala
a year ago
The guys there are easy to talk to and very friendly. It was quick and easy to get my friend's car out, hassle free...
Felipe Marmolejo
a year ago
Surprisingly employees were very helpful, cordial and informative, they also assisted us to location of the vehicle. Only drawback is the location.
Adrian Sanchez
3 years ago
Excellent service picked up my vehicle exactly when they said they would most other companies wouldn't touch my car they did it no problem definitely would use again!!!!!!Services: Special vehicle towing, Car towingServices: Special vehicle towing, Car towing
Stephen Smith
6 years ago
I have used this towing company a few times now and they ve been very friendly and prompt every time. Great quality service! I wouldn t trust my car with anyone else.
Dmonique
a year ago
I waited for over an hour A and M to tow my car, then they canceled. Randy's towing came through for me and was there quickly.Service: Car towingService: Car towing