Lincoln of Wayne Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dwight Blackwood
a day ago
Had 2 different noises from my Lincoln. Nicole and the staff found the problems and took care of them along with regular maintenance. She kept me informed regularly and my car was done in a timely manner. As someone in the car business, I really appreciate the professionalism at Lincoln of Wayne

  Nicole Viola
2 weeks ago
Every person involved in service was exceptional! They keep you informed. They thoroughly check your car. The service area is beautiful and has everything you can need while you wait and they even put my car through a car wash for me. 100% best car service department I ve ever seen

  Megan McRoy
a month ago
I had a great experience at the Lincoln of Wayne dealership due to their phenomenal service, efficiency, and great communication. They were able to solve my check engine light issue in just one day and provided me with a loaner car. The staff was incredibly kind and helpful, and they even returned my car washed and detailed at no cost.

  Jennifer O'Shea
a week ago
Professional and excellent customer service. Went out of their way to be sure I wasn t inconvenienced, by getting me a loaner the same size as my car. Quick service and very pleasant to work with!

  Danielle Noon
a week ago
Love my new car and love Lincoln of Wayne's Service, however I'm giving 4 stars, not because of Lincoln of Wayne, just skeptical that I'm about to have the same problems with my new car as I did with the last two. It always starts with the screen not working 4 months in and then it goes down hill from there. Fingers crossed when it goes in for service next week that I don't have ongoing issues like I did with the other two new cars I had.

  Tanyia Hector
a month ago
I was very disappointed in the service we received. After waiting approximately 2 weeks for our vehicle, we drove from our home in NY to NJ to find the work we were BILLED for had NOT been done. You could see the dirt on the car and even the wheel covers. There were scratches on the car that should have been addressed prior to applying the ceramic coating, which I do not believe was done at all, just as the tire which had a nail in it was not changed. This service department was going to send us back to NY with a faulty tire, therefore putting us in danger. Keep in mind we were billed for these services. We had to leave our vehicle once again so that the work could be completed correctly.We also found that purchasing our vehicle off the lease was very difficult, as the paperwork the bank asked for looked very unprofessional, as some information was hand written. It was very difficult to contact the representative that was working with us to provide more professional paperwork that would include something as simple as proper letterhead.I hope upon the return of my vehicle the services that were suppose to be done will be done correctly this time, as the employees should show pride in their work and have concern for the safety of their customers. I hope this dealership will improve but I will not utilize their services again.Thank you,Mrs. Tanyia Hector

  Evelyn Clemente
a month ago
Service tech called to let me know he could come earlier than scheduled and asked it that was alright. He was very friendly and polite. He came and finished his work in a short time. It was fast, efficient and wonderful to have him come right to my home. I ve always felt the service department at Lincoln was excellent. Recommend them highly.

  Kate Keenan
a month ago
Lincoln made it extremely easy to get my recall fixed. The service was extremely convenient and the associate who helped me was knowledgeable and helpful throughout the service. Being a teacher it was such a relief to have such a reliable service come to my location so that I did not miss out on teaching my kiddos! Such an amazing experience!!

  Shaji Abraham
2 months ago
Nick was amazing. He went out of his way to help and restored my faith in Lincoln. If everyone was as kind, helpful, and pleasant as Nick, the world would be a better place. And then I worked with Shannon and she was great! Very attentive and worked with me on what I needed done. Both of these folks made my experience a great one.

  Curtis Elliott
3 weeks ago
**Exceptional Service at Lincoln of Wayne**My experience with Lincoln of Wayne service department was outstanding. The staff were professional, knowledgeable, and attentive from start to finish. The facilities were well-maintained, and the overall atmosphere was welcoming. I highly recommend Lincoln of Wayne for anyone seeking top-notch service and expertise for their vehicle.

  sandra linden
3 months ago
Another wonderful experience at Wayne-Ramsey Lincoln! They are always thorough and helpful! This was my first visit to the new location in Ramsey and loved it! Thank you to Earl who completed my service. He took so much time to figure out my car s issue! To Gabby my service advisor who was wonderful! And of course thank you to Peter Spina for all the time he took to educate me on the new Nautilus Hybrid coming out! This is why I ve been coming to your dealership for decades! Wonderful service and attention!

  Volodya Yurcheniuk
a month ago
From the minute I drove into the dealership, I felt like I was at the right place. Staff was very friendly and knowledgeable! I was constantly updated on the status of my vehicle. My vehicle was given back to me cleaner than how I dropped it off. I feel my vehicle is in good hands when I drop it off!!

  Larry N
a month ago
I brought my 2023 navigator in for service, and the entire process could not have been smoother. I was going to wait for my vehicle, but they were kind enough to reach out the day before and offer me a loaner which was very nice of them. The entire process of dropping off the car, picking up the loaner and then getting my car at the end of the day was really easy and the car was washed and vacuumed when I picked it up. I ll definitely be bringing it back for service there whenever it is required

  Michael Rojas
a month ago
The employees at Lincoln of Wayne are super thorough and professional. The dealership is top notch and offers many amenities to keep the customers comfortable while they wait for their service to be completed. I am always able to get work done on my computer at the coffee bar while I enjoy a complimentary cup of coffee - never missing a beat. Thanks Lincoln of Wayne!

  Diann Black-Nixon
3 weeks ago
work was done, car washed, and phone call said car ready to be picked up. Its great having a clean car returned with all systems checked and marked ok. We have three vehicles serviced at Lincoln of Wayne and really appreciate how they deal with us and our cars.

  John Van Orden
a month ago
Lincoln of Wayne was extremely helpful in resolving the problem I had with my recently purchased 2020 Lincoln Corsair. My service advisor Shannon kept me well informed on the progress of the repairs being done and addressed all of my concerns. She is truly an asset to the Lincoln of Wayne organization. My experience with Lincoln of Wayne has been first rate.

  Tessa
4 days ago
Lincoln of Wayne provides superior customer and vehicle service! My service advisor Nicole is knowledgeable, kind, and hard working. I really appreciate her. Lincoln of Wayne is number 1 and I really appreciate them! Thank you for always going above and beyond!

  Erika Oguz
3 months ago
Fantastic and fast!!! The loaner pick up program is the best thing I ever experienced. What I feared was a massive tech problem was solved super fast and my car came back to me same day. I loved having a person text me instead of me having to call and check up on it. 5 stars!

  Jeff Vander Plaat
2 months ago
The staff was great. My car was taken into the shop promptly at the scheduled time. I was not pressured into buying any additional service and my car was returned to me clean and ready to go. Having the drinks and treats are definitely a nice touch.

  Maureen Stinson
4 weeks ago
Excellent service. I had routine maintenance done on my SUV. They started working as soon as I arrived and finished before they committed to. The waiting room is very spacious and comfortable. Highly recommend!!!

  Stephen Lesser
a week ago
Lincoln of Wayne didn't skip a beat opening the Lincoln facility in Ramsey. They are every bit as good as the Wayne facility and customer service is still on the highest order. Great dealership!!

  LynnE W
2 months ago
My car is a 2000 Towncar so I was kind of expecting to have to deal with sales pitches or being brushed off but I was PLEASANTLY SURPRISED! I received prompt, friendly service, my loner car was ready shortly after I arrived, they kept me updated on the repair process via text, were very responsive to my questions, when I picked up my car I found that they replaced my remote for free and there was no high pressure sales to buy a new Lincoln. I am extremely happy with the service I received!

  Jimmy Honeywell
2 weeks ago
New 2024 Nautilus Black Label I bought has a knocking sound coming from the rear shock area. Lincoln engineers knew about it before I purchased the car. I traded in a mint condition 2018 MKZ with no rattles and now I paid cash for a 2024 Nautilus Black Label that should be whisper quiet and it knocks from the rear shock area. I brought it back 4 days later and Lincoln of Wayne told me to make an appointment . My salesman Ryan came to the rescue and they looked at my car . That's when I found out Lincoln engineers know about this and are working on a resolution. I never would have purchased the car had I known this.

  Debra Paci
4 weeks ago
As always, Lincoln provides with exceptional service. Thank you William and thank you to the service dept that did my routine service call. And my car looks brand new with the cleaning they do as well!! The great cappuccino bar is an added bonus!

  Diane Farley
2 months ago
The office staff is both friendly and efficient; the service mechanics, technicians and support personnel are thorough, well qualified to provide the services I needed, and went the extra mile to explain everything to me and make sure the car was in perfect condition, and that I was completely satisfied before releasing the car back to me. I couldn t be happier with my entire experience with this Lincoln dealership.

  Lori Dalli
a week ago
Excellent service every detail was taken care of for me from picking up my car keeping me informed right down to providing me with ability to track when the person was coming to return my car arriving exactly on time great service and I love my Lincoln

  Tom Hansen
3 weeks ago
I unfortunately hit a massive pot hole on the Turnpike. The rim and tire was damaged. Lincoln of Wayne did an outstanding job returning my MKZ to perfect health. Shannon is a positive asset to the service department. She kept me up to date with progress via text messages and voice calls. That alone sets Lincoln of Wayne above any dealers I have known. The courtesy/loaner vehicle was an added plus. Lincoln of Wayne hit a home run with this one.

  Louis Alvarez
3 months ago
Had an oil change visit for my Nav. Everything was set and smooth. Sat in the very nice lounge till the truck was ready. Communication was very good. Went in for an oil change but ended up needing more done. Not sure why on my other visits nothing was said about issues that needed to be fixed.

  Linda Marotta
4 months ago
Had an amazing experience at Wayne Lincoln. Jonathan had incredible customer support in helping me purchase my Lincoln. Never had one before and I am sold for life with the quality of this car. The deal ship had an amazing vibe and a wonderful experience all around. The receptionist was very personable and also offer me a Lincoln Latte. I mean come on. All the staff truly know what they are doing there. Thank you all for making car shopping (which is so stressful) a pleasant experience.

  Ernie Palatucci
2 weeks ago
Shannon Munsey is an excellent Service Advisor. She followed through on every detail keeping me informed as we went.She listened with caring about my concerns and she followed through on every detail.You could not have a better person as a service advisor.You should be happy to have her on your staff.The technicians who worked on the car, did an excellent job and exceeded my expectations,Valet service was excellent, on time and well coordinated.This service was very important to me as Parts had to be ordered and it took a bit longer to get the car back.Great service experience.Ernie Palatucci , 3 Colonial Lane, Kinnelon, NJ 07405