Liccardi Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mike Towers
6 months ago
Just had my 2017 Ford Edge serviced last week. Mind you this was a big repair in excess of $3000 for a car that has only 60,000 miles. Shortly after this repair my wife and 6month old daughter were driving down route 22 when she suddenly heard multiple pops! She then pulled into the Outback Steak house parking lot to find there was a metal plate hanging under the front of the car which had been dislodged. I'm assuming this was the result of unfinished work. We now are waiting over 2hrs for a tow truck. Crazy thing is we started going to Liccardi over our more local Woodbridge Ford because of bad experiences we had there.

  Debra Leporino
10 months ago
Over the past six years, I've purchased 3 automobiles from Liccardi Motors Greenbrook. The sales staff at Liccardi Motors are good people and really work with you when it comes to purchasing an automobile. I have nothing but good things to say about them. Then there's the Service Departments at Greenbrook and Liccardi Ford in Watchung.After I purchased my first two automobiles, the Service Department(s) never returned my phone calls unless I went thru the GM in Greenbrook and never got back to me with estimates for work on my car. In turn, I wound up going to other garages, etc., for service on my automobile(s). After I took my car to another garage is when I got the return phone call from the Service Department.Recently, I went to another garage who did the necessary service and who also figured out there was a recall on something for my car in which I was never notified by Ford Motors. I then took my automobile to Liccardi Ford Watchung for the recall and was verbally put down by the Service Manager and the new Service Director who was about three months into his position. To make a long, frustrating story short, I never got a straight explanation as to what work was being done on my automobile. I don't know anything cars so of course I wanted to make informed decisions about my car.On top of that, comments were made such as "Go have a drink and chill out" by the Service Manager and "You get what you pay for when you take it to cheap garage" by the new Service Director on speaker phone in front of the Service staff.It got to the point where I was just looking for information on my car and couldn't get straight answers. It got to the point where I didn't want my car anymore, thus totally regretting the recent purchase of my third automobile less than two months ago. I wonder if that was the plan along...to get me to buy another automobile?Being completely frustrated and mentally exhausted, not being sure of what was wrong with my car, I still paid for and picked up my car. Unfortunately, the way the Service Departments treated me is a negative reflection on the Liccardi business. From the beginning, you wonder why I didn't take my automobiles to Liccardi's Service Departments for service.

  Alison B
7 months ago
I happily followed Danny Ventura from Ray Catena to Liccardi. Danny is the hardest working, most honest service rep I've been fortunate enough to have over many years. Danny doesnt insist on doing needless work. Even the times I've insisted I had something wrong, he kept my car for days trying to find problems that didnt actually exist. He prioritizes safety and appreciates the expense of ownership and repairs. I do not know what I would do without someone as dependable, kind and honest as Danny and his technicians!

  Giovanni Lio
a year ago
Take your business to All American Ford. I have never had a great experience but this last was the final and worst. I rather drive an hour north to deal with Hackensack or Old Bridge, save your time and your money. They have never washed my truck, don t want to honor warranty work and you aren t a priority to them. They won t give you straight answers. Last time they had my truck, took them a week to even look at it, then another week to order parts and fix. Best part was when they said I needed new batteries until they realized they replaced them less than 6 months prior. Oh they also said they couldn t give me a loaner but I d get reimbursed $35 a day for enterprise. When they finished the job they then told me they only cover for the time it takes to make the repair which was an hour. Clearly these people have their jobs because of hand outs.

  Lauren Witkowski
a month ago
No one answers the phone or calls back to make a service appointment. It s ridiculous: someone called me back a day later and I wasn t near my phone. I called next more ing and no answer, again!

  abdul wadood
a year ago
Bunch of crooks!! Took my truck for check engine light for the fourth time and have spent more then $2500 and that check engine light is still on!!! One part after another part and they claimed they have changed all the parts retaliated with that code and that check engine light still hasn t gone. Maneger said we ll contact the Ford technician and have them come down to look at at it but they never updated me for 4 weeks. Every time you call their service advisor never pick up the call and you have to leave a message that they ll response after 2 days after you leave them 4 voicemails!!!!I go in after 4 weeks to collect my truck after the frustration of not getting a call or response from them!!!Conclusion: After 3 months and my four trips from Brooklyn to them(since I was referred to them based on their hood service SO CALLED) and $2500 worth of work, I still have my check engine light on with the same CODES!!!ABSOLUTELY TERRIBLE SERVICE AND CARELESS OF YOUR TIME!! DEFINITELY AVOID THESE SCAMMERS AT ALL COST!!!!

  Vinicius V.
2 years ago
Really wish zero stars was an option. Every time I have taken my Ford Explorer (which was purchased at their dealership) there is always a lack of communication and never on time.Took my car for a oil change/ tire rotation. Car wasn t ready after 4 hours and 30 minutes. Dropped off at 10:30am called the service department at 2:30pm and they told me it will be done in 15 minutes.My service rep Paul, never called me to update me and talk about possible extra work. He only texted me, after I reached out at 1:30pm to ask for an update. The two times I called, 1:30pm and 2:30pm they never put Paul on the line and I only spoke to the secretary.Horrible communication and terribly slow service. In addition Paul explained to me that my car would only take 2 hours to be done, oil change and a recall. Had to take a $16 dollar uber ride home and now another $16 dollar uber ride there. Ridiculous, people do not take your car to get serviced here !!!

  Micki Miller
a year ago
I called to get an estimate. The receptionist that answered was the rudest thing I ever encountered. No idea why a business would have the most vile thing interacting with customers. Don't go here... unless you want to feel insulted. I'm not sure what causes old women to act like this... proximity to death or lack of any real skills are probably likely

  Esteban Espinal
10 months ago
It is a representative of the Ford new and used car, quite large, they have a lot of new and used vehicles.Es un representante de la ford carro nuevo y usado bastante grande tienen mucho vehiculos nuevo y usados