AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Marii Marii
a month ago
Made our way to the store after been put on endless hold. Did not make any difference. The line was almost to the door and the manager refused to tend to us in the commercial counter. Worst management level customer service ever from the braided fool!! Took our businesses elsewhere and received quality service as should be.

  RMeischker
2 weeks ago
Employee walks in late, displays NO knowledge when a specific product is asked for, which was a battery with integrated terminals that I had in hand and my make, specific model of my vehicle and then complains about me as I leave the counter.Autozone needs to do better than this. Take a smidge of that big advertising budge and invest it in product and customer service training. In fact, just hire better people.

  Magaly Mangual
4 months ago
I m giving 5 stars for a specific employee - Angelica. She was 10/10. GIVE THIS WOMAN A RAISE!! My husband and I went to the store today to get a battery replaced because ours had died but was still under warranty. My husband went inside and came out with a box of tools and was told by an employee that he had to take the battery out himself. The employee said they do not take the battery out. My husband was irate because they are supposed to remove the dead battery and put in a new one if your warranty has not expired. He tried to remove the battery but wasn t given the proper tools to do it. When he went back inside to ask for the right tools, Angelica stepped up to the plate to help. She got the right tools and removed the old battery and took my husband inside to verify the battery was still under warranty. They came out with a new battery and she insisted to put it in for us. She was professional and kind and apologized for the way the initial employee handled the situation. She was great. She handled the issue with ease and a great attitude. She s the best thing this place has!

  Mike Gonzalez
3 months ago
Horrible customer service. Employees need to treat customers better. It's almost like they're bothered by you coming in and interrupting their conversations. They lovingly give you the stink-eye and posturing like they're getting ready to fight you because you asked a question. I'll be going to Millville from now on. A bit further but hopefully, a better experience

  Kirby Eldredge
2 months ago
This is 100% the location to go to if you're looking for help. I've already learned how to change lights, turn signals, and windshield wipers from these guys (I get it, not hard stuff to do, but for a girl that grew up in an age where men always took care of car stuff and no one ever wanted to teach me how to just do it myself, I really get excited when somebody will actually teach me how to do something car related). Specifically Johnny Santiago and JD have helped a lot, but I haven't run into someone there that wasn't helpful. I won't go to any other location now, awesome employees and they always have what I need.

  Christopher Courson
3 weeks ago
Beware, when they tell you their brake pads have a lifetime warranty (even for wear and tear), they are lying. Apparently, it is up to the manager. I had many of these fools tell me flat out, They will replace their gold and ceramic pads for any reason as long as you are the one that bought them. Looks like this autozone has a new manager because she says they will only honor the warranty if they shatter. Which means never. I'm never going to autozone again.

  Dereck Kelley
a month ago
Stopped in to buy a K&N air filter for my 2019 Chevrolet Suburban. Part was easy to find and thankfully there wasn't much of a wait to check out.

  Jonee Childers
3 months ago
Supervisor Alexander was very helpful, patient, and kind! His customer service is wonderful and he is great at what he do!

  Greg R
10 months ago
Asked the guy with the price gun for some help. He tells me he has manager stuff to do. Can t commit to anyone helping me for a few hours when the next person was coming in. I m not kidding. Store had maybe 4 customers and someone checking them out. Their competitor has a location at the end of the block. They re nice there. They helped me.

  Anthony DeJesus
2 years ago
My #1 Go to parts store. Abigail G in Vineland Store is One Awesome Worker. Knowledgeable and goes the Extra mile for customers. As a daily customer that shops there thank God for employees like her self. Back to the store. Always have the parts i need at a good price. If not in stock i usually get it next day. I stay Loyal to the Zone!!!!

  Von Welch
4 months ago
I shop here all the time good prices compared to other part stores

  Jennie Henry
8 months ago
Jason j was great! Thank god he saved me. I have no clue about cars and I had to buy a battery. He gave me the best one and installed it! Amen to Jason j

  Michael Ellis
a month ago
Great on prices. Seems to not have a lot in stock.

  MaryJane Biggbuds
8 months ago
Woke up this morning and my car wouldn t start , turns out I needed a battery for my 2012 Kia Sorento. I called the Vineland nj auto zone and spoke with Javier.., he was very courteous, patient and helpful. And when it was time to replace the battery, manager Alex did an outstanding job! He too, was kind, courteous, patient, knowledgeable, efficient and very helpful to say the least. The store is located in a seedy part of town, but they had me in and out in a jiffy and went well. Overall, those two gentlemen did a fantastic job from start to finish.

  John Davis
3 months ago
They put you on hold and never pick it back up this place is a joke

  Jakir Ferguson
a month ago
Terrible they keep you on hold for hours !!! Everytime you call its hold

  Yutzil Villanueva
a year ago
Long wait, 1 poor girl had to deal with 15 customers in the time I was there. While answering phone calls and assisting with online orders. While the manager took his sweet time with a guy that wasn't sure what brand of windshield wipers to purchase, and had the audacity to ask him if he wanted him to install them as well.

  shawn ford
a year ago
Been a while since I ve been to this store and let me tell you it s like night and day from what it use to be. Everyone is helpful. Seems like there is order in the store. The manger crystal was very knowledgeable and helped find what I needed.

  PawMor� Co
a year ago
Everytime I come there the workers have such a bad attitude. One lady was trying to fight in the store. The manger stood right next to her and didnt do anything to take control of the situation. This store is ruined by rude people who do not know anything about customer service. These people seem miserabe to work there and bring it out on their customers. Its honestly disgusting.

  Kyle Bartholomew
a year ago
Competitive pricing, and usually quick and helpful. If they don't have the part they will order it for you. When you call ahead of time to make sure they've got what you need, they tend to forget you're on hold this has happened several times.

  dannydidittwice
a year ago
I am really tired of this autozone! Every time you call they immediately put you on hold for more then 10 minutes. I didn't even get a chance to say hello when some lady answered the phone.. all I heard was "please hold".. I needed one question answered.. very simple.. Do you still use the vehicle error device or do the customers have to do it?... simple question with a simple answer and I could have been off the phone.. I'm on hold while I am writing this!!!!

  Lashonda Murray
2 years ago
I went to the auto zone in vineland on Landis Ave Miguel helped me he was polite and understanding. He even went and got my oil and wind washer shield fluid for me. I'm very thankful! I was having one of them days. Happy his customer service was great he made my day thanks again Miguel!

  Chanel Johnson
a year ago
It was after 9:00 p.m. and I had battery trouble earlier that morning I called AutoZone and they gave me the answers that I was looking for I went there that evening and Derrick G, the associate was a great help. He checked my battery and it was bad. He sold me a battery and he installed it and he gave good advice I really really appreciated the help. AutoZone is all right with me

  Denise Hartman
a year ago
It's ALWAYS a pleasure shopping there! The employees are ALWAYS pleasant and helpful! Store is clean, neat, organized and well stocked. Keep up the great work!

  Carlos Ramos
4 years ago
Went in this store and the guy named Mathew knew exactly what i needed before i did, i needed an oil filter for my car and i guess he seen the car i pulled up to the store and and the moment i said i needed the filter he already had brought it up completely. completely polite, every time i come to this store someone gives me an attitude and surprisingly he DID NOT!!! you rock Matt, thanks again!

  M L
4 years ago
I had an issue with my battery and Matt was there to help! He greeted me as soon as I walked through the door, and immediately grabbed his tools to test my battery. Unfortunately, I needed a new battery, but Matt helped me choose the best one for my vehicle and the installation was quick.

  PK JR
2 years ago
Good Customer Service. Employee was knowledgeable and friendly and even gave me a tip on a possible problem for tge particular job I was doing with the part that I purchased... (And he was right) ..Thank You AutoZone and I hope everyone else has similar experiences to the one I had.

  Paula A. Rode-Benjamin
a year ago
Had to wait ten minutes in line and still had three people ahead of me. The counterman was so slow and asking for peoples phone number and other unnecessary info even if to customer only had one item.

  Jackie Roagers
a year ago
They were very helpful i went there for my grandson with him on the phone they went and picked up the stuff i just stood there and waited

  Betty Smith
4 years ago
My check engine light came on so I decided to stop at AutoZone. There were two cashiers who were with customers at the register so I waited in line. After waiting 15-20 minutes for a cashier to be available, I went up and told him what I needed. I was then told very unapologetically that I had to wait until all customers (who were not there when I started waiting) were helped and they had "the time" to do it. Except I was a customer too. One that had just patiently waited my turn only to be told that I was unimportant. I will not be going back to this store... ever, and if you're reading this, I suggest you do the same. I can only guess they are understaffed, but you don't take that out on the customer if you want to stay in business.