Maplecrest Ford of Union Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nicole Booker
2 months ago
The service department manager lacked empathy. I purchased a Mach E from this dealership within 1 year had a charge port error and other errors. I informed that i was having body work done and i askef if a mobil unit could address the issue while my vehicle was being serviced. They weren't able to accommodate me and said bring it to them after it was repaired. I had the car back one day and I couldn't charge the vehicle. I immediately brought them the vehicle, they didn't have a loaner, like i was promised, and they couldn't tell me when they were going to get to my car. The manager showed no empathy and took everything i said and felt personal. He went back and forth with me. So I ended up going to another dealer, Liccardi who informed that you could rent a car as long as it was a Ford and under $40. Why doesn't Maplecrest doffer that service?

  Rhea Cook
6 months ago
I appreciated Edward's handling of my appointment and getting things handled successfully and as quickly as could be expected.There was a customer there who was unhappy about something (dirty windows) - he made sure everyone knew it, stomping around the Service Waiting Area repeating his dissatisfaction to literally anyone who made eye contact with him. How the rest of the Service team could focus, I don't know, but they did. They were respectful to everyone and politely addressed his concerns while accepting the other customers - with appointments.We have always had professional and successful interactions at Maplecrest - both in Service & Sales. Highly Recommend.

  Tom Childers
3 months ago
Good service. Waited longer than usual and paid more than usual, still good service.

  Mario Matos
a year ago
This the worst ford service anyone can go to. After all the clients I have brought them, my family and my personal vehicles as well as my business vehicles. I will no longer do business here. They have lack of communication! Brain the manager of the mechanics Is a joke. I emailed him twice, never responds! Call him multiple times never answers is always busy than they pass me to pat, even worse! Guy is very rude, hangs up the phone after I ask to speak to someone because my business van has been there over 2 weeks and they have done nothing to it! Waste of my time and my business. From a business owner to another one, try you customers with respect we come here for a reason.

  Donald Preston
4 months ago
Very knowledgeable staff and pleasant.

  MarioR Godoy
5 years ago
Have professional service but some staff around are taking personal things from the vehicles. First time lost my Calvin Klein lotion and second time did not find my socket set on my tools.

  Diane Binns
4 years ago
Sorry I might sound like a commercial. Or someone that works there. But I love going to this place. I had a small problem, they fixed it plus did other stuff. Violet and the nice people that work there are awesome. Love you guys!

  Dimi Zouk
2 years ago
Went in to buy an escape as a gift for my wife as a gift for her 11 year Cancer survivor we met with Gary Wilkinson and he was so understanding and professional that we left with her new ascape we were pleased with Gary and Maplecrest Ford in whole highly recommend dealership if you visit you will not be dissapointed.

  Sagi Kadosh
a year ago
Ertis was the best at helping me with my plate problem and got it all done for me. He made it all go away.

  DA Rubino
a year ago
Excellent service area. Fast and professional, took care of everything and very good time.

  Chimezie Chim
4 years ago
Took to long to service my vehicle even though I made an early morning appointment and showed up on time. Ic not for that I'd give 4 or 5 stars

  Joe Remsen
a year ago
I ve had my car serviced here a few times and they continue to go above and beyond every time

  Donna Monaco
2 years ago
Worked with Pat Vicuna to make the service appointment and everything went smoothly as usual.

  Andrew E Ward
4 years ago
had car repaired here and looked at new cars. fast in and out.

  deelanza
2 years ago
Good service not cheap here

  Michael Apuzzo
a year ago
Great service staff

  valerie hester
11 months ago
They were great

  Yong Cajetan
3 years ago
Unable to change spark plugs. Extravagant price

  Luis Morocho
3 years ago
Good job

  Theresa Friedrich
4 years ago
Great service!

  julio jesus
a year ago
AWESOME TEAM

  gregory wheeler
a year ago
Great service