Planet Honda Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  PGI Iwasaki
a month ago
Just went for a Safety Check since I am driving across Western Slope; was first of the morning service appointment. Great prompt first contact, and then my service advisor, Khai, is always prompt, pleasant and helpful. As usual, in and out fast and feel car runs great!Only issue: the man who drove my car from back to front, left it at the side of the building (not sure why), shutting off the car while in drive (!!!). I NEVER do that so was a little disturbing.

  Joey
a month ago
If you want honest and trustworthy service and advice, then ask for Maricela. She goes out of her way in treating you like a human. She s super understanding! She is a stellar example of a service advisor. I trust my minivan and kids in her hands.

  Adam Grabowski
5 months ago
Don't waste your time coming here, their "appointment" system is a joke.It took over *4 hours* to replace a small plastic piece of door trim on my 2023 Accord, on a weekday, during early afternoon.On the phone call to set up the appointment, I was told it would take *1 hour*.When I arrived to drop my car off, I was told *2 hours*.After over 4 hours had passed, after being told many "it will be done soon" lies throughout the day, the car finally came out of the garage.Service: Body & Trim

  Lavern Chance
4 months ago
I was greeted by Mia a car service tech. I was informed it would take 90 minutes for someone to look at car and 90 minutes to repair. I was just here on Tuesday when the tech. Put in the system I needed to bring car back oFriday. The 2024 CRV had a leak. Mia, couldn't locate the info on system. Now 3 hours later with no info from Mia. I walks to her station she tells me she has no info and do I need an Uber. Planet Honda tech in service need customer service Professional Development for theseemployees service tech. Especially Mia she has an attitude problem and doesn't value customer time or just simply asking questions regarding vehicle.I seek other place to take care of my vehicle needs.

  Gladys Nieves
a month ago
My experience was gd they gave my truck the professional service it needed and gave me recommendations as to what needs to be attended to.

  Joseth Torres
3 months ago
My car service this Friday 22nd was garbage waste of time ND money but unfortunately I might have to go back for service again due to my warranty. I'm very upset with lack of communication not happy at all

  Keyla Hernandez
7 months ago
Horrible costumer service. The communication between departments is also very poor. They will sell you a car and once the papers are signed and they have their money they honor nothing! Tried to schedule services the quote one price and then at time of appointment charged a ridiculous amount. Would not recommend purchasing at this dealer nor schedule services here. So disappointed and it s been multiple occasions. We have bought twice and both times have been dissatisfied! never going back.

  Kereysha M
a year ago
LADIES BEWARE! they will try to get over on you!! Making an appt is a joke. I came in because my back tires kept going flat.My appointment was at 11:45 and I arrived around 11:30 everyone was nice and the service advisor Anthony told me it would take about 1.5 hrs. They didn t even look at my car until around 2:45.By 3pm I was HEATED looking for an update after waiting hours. The service advisor tried to tell me only one tire had a nail and the other one was okay and I knew that wasn t true, so I ask the advisor to CHECK AGAIN, only to find out the side wall was punctured and I needed a new tire!!!The tire that they rushed to patch after me making several complaints STILL NEEDED AIR THE FOLLOWING DAY AFTER SERVICE!!By 3:45 I was looking for the service manager (but he wasn t at his desk ofc)Kay was nice and checked on the car update and I was leaving by 4pmOverall My experience was horrible, had I known the service department operated like this I would ve purchased my car from a Honda dealership closer to my home!! If I didn t have a tire maintenance package I would never come back to this service department. To keep customers waiting 4-5 hours they need to be offering loaner car services or at least prepare customers to waste their entire day on an oil change and tire!!!

  Rey C
a year ago
Just be aware about their tech here. Short cuts here do exist. So, I did my first oil change and tire rotation here but unfortunately when I was about to pick up my car after almost 4hrs of waiting all I found was a bad experience. The tech that did my car lied about rotating the tires on my first oil change which was not even rotated when I picked up the car. I wouldn't noticed that if it wasn't for that screw on my tire. Caught them right on the spot. Then I had to stay for another hour for them to redo the work what a day. Service manager Ramon on the other hand however apologized to me but still I don't feel like bringing my car here ever again given the fact that this is a safety concern.Services: Tires, Oil change

  Dontell Jedson
4 months ago
Great service and I only do reviews after repeated visits to insure consistency

  Raul Wharton
a year ago
Worst place to get a car and they lie about warranty . Fernando and Wally is very unprofessional. I drop my car off 7 am and left it the whole day for them to fix and waited for them to contact me for details but no one did so I decided to call and was put on hold for a very long time . The next day I went there I was told Jon S. never give my paperwork for my car to be service but he didn t care because he was off that next day I was there , so he is at fault for my car not being taken care of. Very unprofessional . I missed both my Jobs for this reasonService: Auto engine diagnostic

  Pink_Gem
10 months ago
I had an exceptional experience with Ash! He worked diligently with me and the lenders to get me into a new car!! I am forever grateful for his customer service!! Get you an Ash !!

  Rosa Lourenco
11 months ago
I needed help with setting up my Pandora, Tim was very helpful and knowledgeable. He was very good at addressing the issue an very patient and respectful with me.Thank you Tim,

  Natasha Larson
a year ago
Don t bother with the free oil changes. What a colossal waste of time. Even with an appointment if you have 3 hours to sit around and that s worth it to you, then great, but otherwise I d just pay for your own oil change at a more conveniently located garage that takes 20 min, like a normal oil change should. Absurd.Service: Oil changeService: Oil change

  Mohamed Eldaly
7 months ago
Was told over the phone they would honor my maintenance package from another dealer...scheduled my whole weekend around it then when I get there they said it's not in the system

  Alan Vezina
8 months ago
Four hours for a routine oil change, with no apology, no explanation, and no communication from the tech while I waited. Won't be coming back for service again.Service: Oil changeService: Oil change

  temitope odesina
a year ago
Nice service experience. Went for manufacturer recalled and parts replacement.

  Charlie Fraser
a year ago
Service department is excellent, unexpectedly needed a new tire and without an appointment a day before traveling out of state and they had completed the job in under two hours on a Saturday.

  Mary Sabillena
a year ago
I made an appointment to find they wasted my time. I was told 4-5 hrs to service my van but in reality, I was told multiple days to get to my van. Wouldn't recommend

  Susan Sosnicky
a year ago
Kyle in the service department is a special employee..he went above and beyond to help me and was concerned about my safety. I was blessed to have his help!

  Aicon Andah
a year ago
Love this , but they made my warranty expire before doing some major work.on my vehicle

  Lorraine Ball
2 years ago
Everyone is very polite and answer all your questions very clean in here just take too long just for oil change

  Ron Medicare Ron Rivers
8 months ago
Always good Service. Ms Donna is the Best

  M Green
a year ago
Jon Shillingford from service department gave me excellent service,in and out in no time , best service I had with this Honda service placeServices: Transmission, Transmission repair, Brake service & repairServices: Transmission, Transmission repair, Brake service & repair

  Carmelle Suzeline Charles
3 months ago
Excellent customer service

  Andre Reid
7 months ago
Great

  domingo santana
2 years ago
Great customer service..

  Nicole Semple
a year ago
Efficient work was done

  yuset sanchez
a year ago
Great

  Talisa Johnson
a year ago
Great experience