Chevrolet Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joe M
a year ago
Humble opinion about this place and how unprofessional they are since it is a Chevrolet dealer and they don't know what they are doing. I took my car in a few days ago for a sound my car was making on the bottom, but when I got my car back after the diagnosis the air conditioning stopped working on the top but the bottom is working perfectly and the diagnosis was about lower brakes pads. I went home disappointed and took my car to a private mechanic and they told me it was the air conditioning compressor.. never take my car back to this place.

  Margaret Craddock
3 years ago
All the Service Representatives/Techs was courteous and very helpful. I just feel that simple tasks that the dealership offers are over priced. I just needed my thief deterrent light removed and it's a charge for that, astronomical I may add. And during this Pandemic I cannot afford it. I had touched the button on the steering wheel to change some information on the dash board and I inadvertently changed the alarm buzzer and now the noise that let you know you have activated your alarm system I can't hear. I asked the Service Rep if the Tech could enable, and he said the Tech said it was because of the service of the theif deterrent, which was not true because the alarm buzzer was activated while the light was on. I did not argue the point, but l left feeling somewhat disappointed. My truck is a 2017, which is now making me think maybe its about time to start taking my truck to our local mechanic where you get more personal and understanding. We take the truck there because you feel the Techs are up to date on information. Dealerships onwers should understand you get more with sugar than you get with $#!+.

  Daniel Molina
2 years ago
took my car here for an oil change, brake pads, and my rear left tire sensor was not working. Carlos at the end told me my brake pads were fine but there was alot of carbon build up in my engine that will potentially be a problem if I don't get it clean and my tire sensors need to be replaced.i don't recall telling them to look at my engine or to take it apart, I didn't understand why all my tire sensors go faulty when only one was not reading... we ordered the parts and I was going to pay when installed, thank God I didn't, because nothing was wrong with them. another mechanic looked at them and they were shut off. all that had to be done was resetting them. I called them to complain what they did was not cool and Carlos wants to talk down to me that to be careful using off brands tpms devices because it's not good for the car and can break the sensors.... this is the kind of place that will talk down to you as if everyone they meet isn't mechanically inclined. even Carlo's boss, bald guy, had a heated argument during my car repair and he just belittled another customer saying If he knew so much why bring it to them. self centered management doesn't understand time plays a big factor of why we don't do the repairs our selves for those who know what they are talking about. what makes my experience worst was that I had a valid coupon for a 49.99 oil change and I showed Carlos and he said he will include it in there... I get my bill and it's $500.... 65 for my oil change plus tax. and the rest for cleaning the carbon buildup in my engine.... the car didn't even have 35k miles in it. it's so sad the place on route 22 close down because these employees are the worst. I used to have my 18 Malibu , and 19 equinox serviced in route 22 northplainfield but union is a mess. they will scam you

  The People's Reviewer
3 years ago
I called for 2 months for an extended warranty. No one assisted me....Not Cesar Rodriguez in Finance, not Theresa who didn't assist me in getting to the right person and finally gave me the name of the manager when I specifically asked for the regional manager. Darius continued to transfer me to voicemail. Debbie was of no assistance by being Petty and taking my email down incorrectly when we went over it twice so Cesar wouldn't be able to email me quotes. I finally called the manger there and advised him of everything that has transpired within the last few months. That was last week and and the general manager has yet to call me back.

  Sapphirevived
3 years ago
Very bad service! They over charged the service, didn t Replace the filter which was due! They charge Oil change and rotation separately, claiming you need to have a coupon for that which their screen didn t say so! This is the only dealer where they charge separately. Also they ran out of oil so I needed to wait until the oil arrived for 5 hours, basically everyone who came today got problems with their service, also parts department is bad! They also don t put the sticker of when the next oil change due, I also lost my stuffs in the car. Very bad service.

  Otis Best
2 years ago
Another Chevrolet site with terrible customer service. They tell you it ll take an hour and 45 mins no more than two hours for an oil change, it took 3 hours and 11 mins to receive my car. The employees don t update you on time about your car while your waiting. A bad experience.

  DJ El Principe Del Perrero Innocente
3 years ago
After Spending a Horrible few Hours at a Queens Dealership I took a chance at Open Road Chevrolet....... And Let Me tell you how much it all Paid off. The Team was so professional and very informative. Edwin Mendez, The finance director is seriously someone I hope to stay in contact with. And Cant thank enough for helping me get my dream car. I Bout the Chevy Tahoe. And I couldn't be happier. They even let me drive off with the new truck and allowed me to park my old car at the dealership just so I can have some fun with my new truck. I seriously couldn't be happier and I owe it all to Edwin. I will be recommending all of my friends and family to this dealership and hope Edwin will always be there to help me thru it all. Thank Again Everyone at Open Road. Seriously I could be happier.

  VincentJohn07 Ferrante
3 years ago
I would highly recommend Open Road Chevrolet for any repairs your car needs. The service depart was friendly and inviting. They kept me up to date throughout the entire process. I will absolutely bring my car back for additional services.Services: Transmission, Oil changeServices: Transmission, Oil change

  Hollis Kisner
2 years ago
From time I brought car in to when I left, service rep was very attentive. I've never been disappointed in Open Road dealershop/service center.

  Lucas de Lima
3 years ago
If you have a Chevy fleet in your company better look for another place to send you car if you don't have a spare car, not the 1st time I lost more than a week waiting for easy things to do, they're too busy to work with companies, service manager don't even have time to answer the phone.Do not recomend.

  Ava Boyd
a year ago
Such a delightful and refreshing experience..enjoy having given help in a professional and timely manner..thanks again and sorry I forgot my water..

  Pete Estes
3 years ago
Paid $200 for them just to look at 2010 chevy. They told me it needed $5000 work which I had done at local shop for $350

  Joseph Jawidzik
2 years ago
The parts department I gave five stars very very reliable and timely manner parts came to my shop

  Qcaka gucciman
3 years ago
Worst customer service ever, and the repair facility is horrible. Will never bring my car back there again. Also they never have loaner cars available!

  Veronica Perez
a year ago
Went well speaking to auto SVC dept., hopefully they can fix what's wrong.

  William Palm
11 months ago
Had some 15,000. Service, work was done well,

  Jaime Andr�s Lozano
3 months ago
Excellent

  delano aiken
3 weeks ago
Poor communication

  Roger Atiles
a year ago
Fast service, very good services

  Stephan Tillman
2 years ago
Waiting 3 hours for an oil changeService: Oil changeService: Oil change

  Concetta Boscia
9 months ago
Pleasant

  Henry Evaristo
3 years ago
Great place with a great staffServices: Transmission, Electrical, Auto engine diagnosticServices: Transmission, Electrical, Auto engine diagnostic

  Sunil Budhram
9 months ago
Friendly staff