First Choice Auto Towing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  kincin
2 years ago
First Choice Towing is my new go-to towing company. I had a bad experience with another tow company, waited all day, dishonest so I called First Choice and the representative that answered Dana was pleasant and reassuring, a flat bed showed up in no time and the entire experience was nothing less than outstanding. Will definitely use them again and recommend them to friends and family. They demonstrate excellent Customer service, kindness and professionalism, Thank youService: Car towing

  Stanton Hunter (Scott)
3 years ago
My car broke down and I needed a tow. Very friendly dispatcher who set me up with a fair price and the truck was there within 15 minutes. Daniel, my driver, was very friendly and punctual. My car made it to the shop with no issues and I was able to get back to work with minimal issues. Will def keep them in mind next time I need a tow.Services: Car towing, Local hauling

  BETH ANN MAKOWSKI
5 years ago
Great service from dispatcher to service technician. Friendly, polite and professional. I was already embarrassed because I locked my keys in the car, but the employees made me feel better about the whole situation. I highly recommend this company based on their employees!

  Debra Raines
5 years ago
First Choice Auto Towing won't leave you stranded. They're prompt and professional and they get the job done right! Mike, towed my car after I'd been waiting for another service all day. Needless to say, I was upset after having to call another tow company but Mike was great. He seemed to really care about my predicament and did everything he could to get me on my way as quickly as possible. I appreciate the reliable service and highly recommend First Choice AutoTowing to others. Thanks again for great service!

  Rachael Harrington
5 years ago
Called about having my truck towed and was able to get immediate help! Very friendly girl on the phone and same with truck driver! If I ever need a tow in a pinch again you guys are my go to towing company! Price was also affordable and flat rate! Thank you again!! Also the driver informed my mechanic where the issue was in my truck so they weren't going in blind!!

  nicole
5 years ago
Mike and his son helped my mom and I today tremendously. We were very upset over the condition of the car and due to Mike s knowledge and professionalism, he assuaged all of our worries! On behalf of my mom and I, we want to thank Mike for his kindness. Great guy and an asset to FCA company.

  Ken Sherman
5 years ago
Brought car in to get it to pass inspection after it failed. Paid for 3 things just for them to tell me I need a new engine or it wont pass. Which is ironic because I had my old mechanic back in Bergen County look at it for 10 minutes in between visits to this place and he told me it needed a new motor. So how is it these people did almost $1,000 in repairs before realizing that when he saw it within 10 minutes?

  TLM Tozer
5 years ago
My teen daughter s car died in a parking lot, our insurance company sent us a towing service that had no idea how to assist, so it left her stranded. FC Towing was called and came to the rescue. The tech didn t give up until he figured out how to get her car to the garage where it s being fixed. Friendly, professional and definitely first choice from now on!

  Max Hu
a year ago
Had an emergency break down and they were responsive and super nice. Great communication and got my car to the auto shop! Thank you FCA

  Leslie Price
6 years ago
Arranged for towing through my insurance. Called for service at 7:10PM was told would be there by 8:30 latest. At 9:13 received text fro driver that said getting gas and getting ready to come. At 10:10 received a text stating he got call from police and could not turn it down and will be a "little longer". In meantime my insurance texted me to ask if service arrived and I stated no. Text came back asking me to call them which I did and explained situation. They advised that they would try and find other service in meantime. Never told me they were cancelling service. They did cancel service without my approval so I asked them to get First Choice back since no other service was available. First Choices response was to raise the rate over $200.00. I believe it's called extortion. I turned it down and another service happened to pass by and I talked to driver and received service for less than original quote from First Choice. If you are wise make First Choice your last choice. They are dishonest . They deserve not one star but negative stars. I've never written a review before but was compelled to do so to spare anyone else this experience.

  Maire P
6 years ago
I would advise anyone that is thinking about going to first choice auto to run for your life! You have tow truck drivers that smell like marijuana. You have only two workers in the shop. They are overbooked and overpriced. They promise you they will fix your car and never delivered. One time I came in and the whole shop was fighting. I don't know what goes on in there but you can rest a sure I will never go back.

  Rachel Jackson
5 years ago
There is not one word in this world that could describe the wonderful service I got from the staff at FCA. I was having one of the worse days of my life and as things couldn't get any worse i got a flat tire in downtown toms River. I googled a shop and they came up. I decided to give them a try being I walked across the street to a mechanic where I was broken down at, and the guy was so MEAN AND HORRIBLE!!! FCA then came with their flatbed to my rescue. We then found out I didn't have the part needed to lower my spare. I started to cry and the tow truck man Mike, was so comforting and reassured me they'd help me. He towed my truck to their shop. Where they found more issues with my spare, but they were still as nice as can be!!! ALL THIS AMAZING SERVICE PLUS TOW FOR LITTLE TO NOTHING!!! I COULDN'T THANK THE WORKERS AND FCA ENOUGH!!! BY FAR THE BEST EXPERIENCE IVE EVER HAD WITH ANY AUTO SERVICE!! I'd give them ten stars if I could!!! THANK YOU SO MUCH EVERYONE!!!!!!!!! U REALLY SAVED ME!!

  Caryn
5 years ago
Great service from start to finish! The dispatcher and tow truck driver were both so nice and the truck was there in 30 mins or so. Recommending to my family that live in the area for sure!

  steve karlik
5 years ago
First choice did a great job with my 1974 firebird with a 468 Stroker motor. Rene the owner did a ton of hotrod work on the car. I travel one hour to the shop because of the attention to detail and over 30 yrs of experience first choice bring to the table.

  Sam Moreno
6 years ago
I had a relative go there for services multiple times. I felt they were a little fishy, they always try to add other services than what you brought you car in for. Then this relative went back for an oil change and they left the cap loose, and oil ended up all over the engine. We would of never known If they didn't feel the hesitation of the vehicle when being driven. By the time we looked it was bone dry age would have blown her engine, and FCA WOULD HAVE GLADY TAKEN THEIR MONEY TO FIX WHAT THEY CAUSED. PLEASE DON'T EVER GO TO THIS AUTO CENTER THEY WILL SUCK ALL THE MONEY OUT OF YOU LIKE A TIC!!!

  Keith H
7 years ago
This place is absolutely horrible let me tell you about my experience I needed a few simple things done to my car... keep in mind I know a few things about cars I just needed some fluids in my transmission because I commute back and forth to work and my transmission was leaking they come back with all these other problems and they did not put the fluid in my car they told me that they couldn't get my hood open I wonder what kind of mechanic can't open the hood so I offered to come down and open it for them and they refused so I go to pick up my car and they charged me and they did absolutely nothing but wasted my time this place is a rip off they tell people there are certain things wrong with the car that are perfectly fine just to make some extra money I refuse to pay had to argue for my keys back I think the only reason they gave me my keys was because there was customers and I was complaining of that no matter what the problem is imechanic should be able to figure how to open up a hood that's the first thing they should learn I wouldn't even give them one star but I had to

  Adrian Jones
8 years ago
Do not go to this place they are crooks who over charge for a simple oil change , my dad went to this establishment this past weekend for them to only over charge plus tell him there's extra things wrong with the car to only find out there's not a things wrong from a well known mechanic today, so if you have to get anything fix or times at this establishment I Reckon a different auto gargage... Very dissatisfied with their work ethics .. Taking advantage of seniors ..

  Dorothy Daly
5 years ago
FCAs Tow Truck Driver Mike Is A Great Asset To This Company So Polite Professional And Knows His Job Very Caring To His Customers Needs I Would Definitely Use Them Again Once Again This Company Has A Smart Knowledgeable Driver Satisfied Customer.

  Denis Dasilva
5 years ago
My vehicle was disabled and the driver Mike arrived promptly and towed my vehicle to my requested destination .The prices were affordable, their customer service was great, and they are definitely a business I'd be happy to use if I ever need towing.

  Justin Sanders
5 years ago
Great to work with! Went out of their way to help me out with loading assistance of a few forklifts that didn't run. They don't only do towing, they'll do whatever they can to help out.

  Ryan Frankosky
5 years ago
Great help. Great price .Very friendly people. Driver took a picture of my truck on the lift since i wasn't on location. Couldn't of asked for better. Thanks again

  First Choice Auto sales
6 years ago
Lots of things have changed at the shop. I Chris now run the towing side of the shop. I will beat any price in town. I will also do all i can for my customers. If anyone has any problems they can call me direct on the towing end.

  Justine Beltran
5 years ago
Friendly, easy, and fast. Definitely made the process simple. Thanks for the great service! Would absolutely recommend and use this guy again

  Tom Woram
6 years ago
Very polite and professional staff. Was to me way before the time said they would. I recommand everyone to call them for your towing needs

  Tenisha Hopkins
2 years ago
Dave was very nice And Polite he gave me a great price on my towService: Car towingService: Car towing

  Mary Parise
2 years ago
Great service. Everyone nice and professional. Would use again but hope I don t ever have to Service: Car towingService: Car towing

  Michael Elbertson
4 years ago
Very very nice people and very polite just put my application in for a job and looking forward to joing the family I would recommend first choice to anyone and everyone

  Jamaries Benitez
5 years ago
Great Service. Took the care of treating the car appropriately and making sure it was secured.

  Sarah Pavao
4 years ago
Since the original owner left, this place is a scamThey will take your money and not give you the services you paid forSave yourself time, money and the headache; just go to Pep Boys

  Ryan Moore
5 years ago
Excellent service, came on time and at a price that was reasonable. Would recommed to anyone needing a tow.