Franklin Sussex Auto Mall

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nat L
3 weeks ago
My experience at this dealership was exceptional. Unlike many other dealerships, they didn't pressure me at all. Instead, they were incredibly accommodating and super friendly throughout the entire process. Alicia, in particular, stood out for her patience and great personality. She was an absolute pleasure to work with, and we shared many laughs together. Overall, I had a fantastic experience and I highly recommend them to anyone in search of leasing a new vehicle

  Tristin Herlihy
2 weeks ago
I returned to this dealership to work with Doug after he helped my son purchase his Jeep months before. He was honest & very helpful. So my experience was the same I found the perfect vehicle & left very happy with my financial setup as well. Great group!

  Liz Stouch
4 days ago
We purchased our family car from Gary at Franklin Sussex Auto Mall and had a great experience from when we stepped foot on the lot to when we made our purchase and after. We didn t feel pressured at all, and felt informed the entire time. All questions were answered and taken into consideration. Thank you so much to Gary and team for making it all possible! We are so happy with our purchase and the service has been great.

  Deb De Vos
a week ago
My experience with this dealership was great! From the first call, Nick was very friendly. I felt like I was buying my car from a friend. Tom was also friendly. The man who appraised my trade-in again was pleasant and friendly. They were all a pleasure to work with. It was the best car buying experience Ive ever had and I love my new car!

  Anita Jessie
a week ago
Great dealership! Love my new Jeep!! Highly recommend! Emily in sales was helpful and knowledgeable. Tom in finance is amazing!

  Erick Regojo
a week ago
Great, no nonsense buying experience! A salesman named Kire helped me. He looked through his inventory at all times of the night to find me a truck and he helped me get the truck of my dreams. The team they have there tells it straight and are fast and easy to deal with. No tricks, no smoke and no mirrors. Just hard working people trying to help other hard working people. I had a great experience and I highly recommend them!

  Kenneth Suarez
4 months ago
Best friend bought a truck here and I wish I bought mine here.. This place knows how to treat a customer. They are friendly, attentive and honest...I know you are thinking... ohh really a honest car dealer..but yes they are. From the salesman to service is a pleasant experience.. go see for your self...ask for Jim the car sales man..tell them Jamie from Butler sent you and you will be in good hands. Ohh and Pam from service is A1 too.. Go see for yourself...

  Saquis Samuel
6 days ago
If you re looking to buy a new car from a dealership with great prices and great customer service then you re in the right place. Nick took care of me from start to finish. He was very knowledgeable, patient and made sure I drove away happy. I will definitely buy from here again and again.

  Debbie Seebeck
4 days ago
My sales person, Doug, was fantastic. He seemed to know exactly what I wanted and made the whole experience great. Tom was equally friendly and easy to work with. Since I am technology challenged, the hardest and most difficult part was trying to figure out how to do this survey.

  Stephen Burkert
4 days ago
I dealt with Pam, service dept, for an issue with my Jeep Wrangler. I had a 1030am appointment, Pam was in contact throughout the vehicle inspection. Jeep work was completed and checked out by 1120am. Very easy and pleasant service. Pam was professional and gets 5 stars.

  Scott Vollmer
3 months ago
Edgar was an excellent salesman. He saw my wife and I (both first time buyers) and was extremely helpful and honest. He guided us to very good and reliable vehicles and was very informative about all of our questions or concerns. All of the staff were very helpful too and worked with us through the entire process and answered all of our questions. They helped us to find the most optimal vehicles that were within our budget and we are now very happy with our vehicles. It can be overwhelming being a first time buyer, but this dealership made it quick and easy and were very honest and kind. They gave us a bunch of food and drinks. Really appreciate the service and kindness of everyone.

  Allie Varcadipane
3 weeks ago
My experience was fantastic! Craig was very helpful and knowledgeable. No one was pushy in that typical car salesman way. The team was accommodating and patient. I test drove different jeeps and was able to walk away in a wagoneer! Everyone was extremely nice to work with. I will definitely recommend family and friends to buy their next vehicle from Franklin Sussex Auto Mall. Thank you to Craig, Nina, Jess, the manager and the finance guy who took his time to walk me through every detail! I am beyond happy driving around in my new wagoneer!!

  ANTHONY YOCHUM
3 weeks ago
Great dealership to purchase a vehicle at, they really know customer service! Anthony Ciasullo is terrific, he has been our salesperson for 8 years and we took our business to Franklin Sussex just because of him. The service dept is just great! Kevin helped me and was very professional and helpful. Highly recommended Franklin Sussex!

  Patrick Forte
2 weeks ago
Totally trustworthy place from my experiences. I went in for an under warranty starter repair . They repaired that free of charge , while replacing the starter, Mechanic noticed a Exaust manifold leak . Let me know , then repaired that as well under warranty. Good looking out thank you .

  Amarilys Carrasquillo
a week ago
Purchase a used jeep on August 10 2023 have done all services through them. When my husband took for first tire rotation 18 worn lug nuts and they have the nerve to try and charge my husband 350. For repairing something they sold us in that condition. Extremely disappointed in the way you handled it. They sead its not covered not even by the insurance my husband pays extra 100 insurance hanging up calls and not picking up my calls. That's ok lemon law lawyer will be your friend sir your establishment is a joke. I tried the nice way so now I will get law on my side

  Michael Jones
2 months ago
Kevin in the Service Dept. is extremely thorough and helpful. He did a great job of providing detail explanations of the services that were done. He also was nice enough to give me a ride home after I dropped off my truck. This attention to detail and courtesy was not what I was used to.

  HAROLD SIMONS
3 weeks ago
Pam in service has been taking care of my cars for a long time.. I probably bought 20 or so new cars and trucks from f.s.a.m. over about the same amount of years.. I live in town and believe in spending your money where you live and have always been better for it.. thank you for years of good service

  Allyson L'Abbate
2 months ago
Pam was fantastic! She was upfront about pricing, explained what work was being completed, and reached out as soon as my truck was ready. The service itself has been fantastic as well. Glad I decided to try this place after last dealership messed up. This is my second service and will only bring my truck here. Quality is excellent and highly recommend!

  sam ciccarella
2 months ago
Had visit to service dept. for a recall on my Ram 1500.Was told long wait ahead of me but, I still was out in less than an hour. Waiting room is pleasant with coffee and snacks. Even had time to talk to a salesperson on a possible trade.I recommend this dealer!

  Kevin Kavanagh
a month ago
Brought my truck in for a few things, one of which was never resolved (1k away from my warranty expiring?), other being the push start not working. Was told it was a leaking 3rd brake light OR rear window. All good, fix it. Was told waiting on rear window, should be here December 18. Welp it s now March and I still haven t heard anything. I would advise staying far far far away from this dealers service department

  Zach Schiller
2 months ago
Poor service overall. When it comes to asking for a bill of sale nobody can get back to you. I have called the sales department and service department, both times I was assured to speak with someone on the other line then to be transferred directly to someone's voice mail. I have had zero calls back. I will update my review in the following day's after I go to the dealership which is 45 minutes away.

  Daniel Alvarez
4 months ago
Dealt with Gary for a new Jeep Grand Cherokee. Our interaction with him and the entire staff was fantastic. He was helpful and willing to work with us on pricing. I would recommend this dealership to anyone looking to purchase a vehicle.

  Leo Grand
7 months ago
Really like they service! Very friendly & professional people ! I'm with Sussex Auto Mall for 12 years! And ALWAYS have Great support from them! Was again with my Jeep Grand Cherokee and they did perfect job! THANK YOU from Leo K!

  Scott Helfand
2 weeks ago
Service was prompt. Service rep was very helpful: walked me out to my vehicle to answer my questions and then accompanied me to parts so I could order an accessory. Definitely felt like he went above and beyond.

  Amarilys Carrasquillo
a week ago
BUYER BEWARE you get sold a garbage vehicle with problems and they sit there and not make it right. Not even with that craps insurance that you pay extra for. Take your money some where else. And avoid the heache they will put you throug. You have been worn.

  Jennifer Stevens
3 months ago
Anthony was very easy to work with. The dealership let me make sure my new truck would fit in my garage. I found a scratch in the windshield and they immediately fixed it. Thanks for a great truck buying experience.

  Chris Brady
a month ago
Good experience, Gary G was a pleasure to work with. Once we agreed on the right suv and price, things moved quickly and smoothly. Would recommend FSAM to friends and family anytime.

  Robert
3 weeks ago
Probably the best dealership in Sussex County. We buy all our vehicles from them and couldn't be happier. The nicest people and the service is fantastic.

  Angelo DEcclessis
a month ago
Great experience, very friendly people and everyone is very willing to work with you. Very up front and will tell you how it is with no b.s. Nick was amazing and helped me immensely, will absolutely be coming here for services and for future leases!

  Shawn Alexander
2 months ago
Service experience is always good. Dropped off my car earlier in the day than my appointment was scheduled for so I could run some errands. They had it finished before my origin appointment was scheduled for. Thanks!