Douglas INFINITI Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  BA C
3 months ago
Very happy with the service. My service took longer than usual because a worn out suspension was discovered. However, the exceptional person behind the desk did not charge me due to the long wait. I'm so sorry I didn't get his name but he's the guy with the tattoos. Hopefully I'll get his name next time I go back for service.

  Dena Mando
5 months ago
I highly recommend Douglas Infiniti Service Center. Ana Marie in customer service is wonderful. She's personable and friendly and keeps you up to date on the progress of your service. I have been in customer service for my entire career and she is one of the best that I've had the pleasure of working with. You are lucky to have her!

  Morad Falah
6 months ago
Ana Marie Rodriguez is amazing. Extremely knowledgeable, she helped me with one of our customers at our dealership. Douglas Infiniti is lucky to have her.

  Sam M.
7 months ago
I love the entire staff there from each department. You can tell customer service is an important part of company culture. Genuinely nice people. Nikolas, Armand, John, Mark all wonderful, knowledgeable great guys.

  Nancy Ovca
9 months ago
I help my 90 year old mother bring her car in whenever necessary and it's always been a pleasure to visit Douglas Infiniti!There's nothing better than being greeted by the amazing Ana Marie Rodriguez, who makes us feel like 'one of the family'.I live in NY and meet my mom at Douglas when she drops her car off and I know she's always in the best care with Ana Marie till I arrive.And it's always nice to pick up her nice clean car after a day at the shop :) Thank you!

  Denis Laren
11 months ago
I just want to express how convenient & expeditiously my vehicle is serviced at Douglas Infiniti. Anna Marie my service advisor goes above and beyond to keep me informed on the status of my vehicle, and always is so pleasant upon arrival and drop off of my vehicle. I have been to many different service centers in my lifetime, but this one ranks in the top of everyone. I always feel comfortable knowing they will service the vehicle quickly and efficiently and I am always provided a loaner when service is being performed. Thank you Douglas Infiniti and more specifically Anna Marie for the best experience possible every time I bring my vehicle in.

  Sport BASIQs
2 months ago
As always, the Service Department at Douglas Infiniti delivered. Great communication and great, efficient service.

  rabattu ali
8 months ago
My experience with Douglas Infiniti with an accomplishment for me but Customer Representative Stan Sanon is an awesome, intelligent and very considerate salesman who I believe willhave his own dealership one day! Thank you for making the experience promising!

  Thomas Galuppo
2 months ago
They are always Excellent. Never try to scare you with repairs that are not important at this service.

  Mila Svetnikova
6 months ago
Always exceptional service. Personal thank you to Spencer De Verteuil who provided the last service of my InfinityQX60!

  Kurt Kretten
a year ago
Great team and service. Identified the problems with my SUV and very clear on what needed to be done and why and how most of it could be covered with the Warranty and made it clear when a lot of it was confusing. And stayed in touch daily while they had the car. Getting the loaner car was so easy too. Everything was done online and in an app so it was easy.Service: Auto maintenance

  Charles Schuesler
a year ago
We were promised a free first oil change. Scheduled the 2022 Q50 for an oil change and we were pressured into getting a tire rotation with the oil change and check up. Vehicle only had 3000m. Tire rotation should be every 6-8000 mile from everything I read. Cost about forty dollars/ no free oil change.Service: Oil changeService: Oil change

  Olufemi Akinyosoye
2 years ago
They are a great team that really understand the meaning of customer service. I have been coming to them and them only for 7 years and have never had a complaint or an issue with them. This is truly one of the best dealerships around!!

  Julie Eberle
a year ago
qx60 needed the december of pandemic in 21 and I shopped at douglas first but with all the crazy car availability issues I ended up buyng at Ramsey infiniti because i was desparate for a car. I should have bought my car here instead of the AWFUL Infiniti dealership in Ramsey. What professionals and what a great experience I have had thus far at Douglas Infiniti in Summit. GREAT staff and very nice, comprehensive service ppl at check in and maintenance. THANK YOU DOUGLAS INFINITY!!!Services: Tires, General repairs & maintenance, A/C installation & repair

  Michael E1E2
2 years ago
Downright exceptional customer service by Roni. Was attentive, responsive and stuck with the time line. My high mileage car needed some routine maintenance and a few other things. Honest and thorough

  Dennis Updike
a year ago
Annamarie went above and beyond with her explanation and follow-up of repairs to my vehicle. Kept me informed along the way. 5 star service from her.Services: Tires, Transmission repair, Brakes, Oil changeServices: Tires, Transmission repair, Brakes, Oil change

  george gianakopoulos
11 months ago
Spencer had me in & out for an oil/filter change tire rotation in no time flat. Great job !!Services: Vehicle Inspection, Car waxingServices: Vehicle Inspection, Car waxing

  Sabi Multani
a year ago
After I had a bad experience with New York Infinitidealership service I have decided to drive all the way down to New Jersey Summit to the douglas infinity They really take care about their customers special thanks to Mario thank you for great service

  NOW Now
2 years ago
I brought both my 2014 Q50 and 2017 QX30-exceptional service and informed of what I need to prepare for the next time I bring my vehicles in for service--no surprises! Love it!

  Derek Lunghino
2 years ago
Just got an oil change and tire rotation. Time to hit the road again , very well executed , car washed , tire pressures perfect !

  Rob Dedo
a year ago
Great service people who work they are great that's why I own an infinity because of Douglas Infinity

  Blessed Chipper Chick JnoVille-Roney
2 years ago
Needed parts for the truck and it was quick and easy to order and pay. Thank you for prompt service

  jacqueline smith
11 months ago
Walked in for tire pressure check. No complaints.

  Goher Murtaza
2 years ago
Excellent customer service and their waiting area is clean with fresh coffee and snacks.

  christian domenech
2 years ago
Arrived at 845am its now 110pm all I need is 2 tires and an oil change........

  S D
a year ago
VERY NICE AND PATIENT, HAD PLENTY OF OPTIONS AND CHOICES HAD SUGGESTIONS, JUST A VERY GOOD TIME, MADE A PURCHASE

  Hongmi Hoog
2 years ago
Tried to schedule for the part. Receptionist doesn t know anything. Dragging the time. Terrible manner and attitude to the customer.

  Christopher Smart
a year ago
Great experience, I highly recommend. Thank you guys..

  Manuel Alves
2 years ago
the two girls that work there have attitude bad service....

  Bar T k z
2 years ago
competitive prices, quality service