Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
James Pepe
4 months ago
Always the best service and workers are extremely friendly would not recommend any other place.
Michael M
5 months ago
I ve been here a couple of times without much issue. However, I went to get an oil change yesterday. During the middle of it, one of the employees felt the need to open the glove box, remove my cabin air filter, and tell me it needed replacing. I asked him what he was even doing looking there since it was just an oil change. He ignored me, said it would cost $35. I said no and asked if he could just shake the filter to get some of the junk out. He said he couldn t and walked away. I drive home, check my glove box, and see the air filter wasn t even properly put back and he went through my stuff in the glove box since some items were opened.Will never come back here again.
Chuck Mound
5 years ago
Always a different experience with each visit. Not sure everything on that checklist gets completed based upon feedback from my regular mechanic. Though they are fast and get yo uh on and out quickly. I read some other reviews in regards to their rewards program. They should upgrade their computer system with this. I bring in different cars and do a poor job of holding onto the cards they give out. They could easily track this on n their computer if the assign a customer number instead of using the license plate numbers. This way they can see how many oil changes you have purchased and simply give the free oils change following your 10th visit. What they have now is a system that just gets people upset with the cards and they never come back. Not the intended result for a rewards program.
Manuela Suaza Gomez
3 weeks ago
Great service, I ll be back for anything I need
Cat Wilcox-Avalos
a year ago
This place is great. I have been there 2 times and between waiting for a car in front of me to finish and the oil change, it was less than 30 minutes! Way better than waiting for hours at the dealership, and don't even have to get out of the car. All for about $50. People who work there are friendly as well. I will be returning.
Ashley Elizabeth
a year ago
Absolutely love the team here. They are honest, reasonably priced, don't use scare tactics and honestly make it a pleasure to get work done. My husband and I only go here. We are huge fans of West 10.
Catherine Arnone
a year ago
I ve always loved the convenience of the quick drive through oil change. My husband and I brought our cars here recently for oil changes a few weeks apart. Then for other reasons roughly 4 weeks later, we had to take our cars in for repairs elsewhere and they said we desperately needed oil changes. They said the oil was dirty and the filter had not been changed. I will not be coming back in the future.Service: Oil change
Elizabeth Braun
a year ago
We have been using 10W Auto for more than25 years now. Their prices are reasonable and they are very helpful and friendly. They are family run. Their service has always been prompt.
Wil
6 months ago
The people here are very professional.Very polite Excellent service I highly recommend this place.
Samuel Garcia
11 months ago
This place is so fast. I would highly recommend. The workers were friendly and helpful.
luke lewis
a year ago
Came here for a quick oil change while driving through from out of state. I received excellent service, prompt and friendly. Felt like I was treated like a regular.
Rob Auer
2 years ago
Great service. Usually in and out quick. No pushy sales for things you don't need. Team is always friendly. Thanks for doing such a great job.Service: Oil changeService: Oil change
Hosam Mardini
a month ago
Quick and professional service.
David Rodriguez
5 years ago
First time customer and to my surprise they offered free vacuum and a scent of your choice with an oil change service! I was very happy with the service tech who worked on my car and the scent of lemon and free vacuum was worth it. Highly recommend this center.
PISTOL PETE
4 years ago
I have been coming here for about 10 years now, only place I go. Quick and friendly service. Everything is well laid out, just pull around back and get in line. I wouldn't think about going anywhere else, I trust these guys!
Daniel Nole
5 years ago
11/26/2018 - Don't waste your time! I'm new to the Succasunna Area and have a newly purchased used vehicle. I headed down to express lube to get the fluids checked, changed, etc. I parked, went inside to the counter and waited. And, waited and waited and waited. Approximately 38 minutes in, which is well after I should have walked out, the guy identifying himself as the manager comes in, asks me to move aside and calls up another customer. I step aside and let them complete their business, waiting patiently. He finally makes eye contact with me. I tell him I'm waiting to get checked in. He asked me what I have. I tell him the Honda Ridgeline parked outside. He asks if I put it in line. I said what? he said you pull around back and put the car in line. I told him I've been standing here waiting for a half hour, where does it explain that I need to do that, since no one bothered to tell me? Completely frustrated, I left and will be taking my business elsewhere. Express Lube is doing so well, they don't want any new customers! And, with that winning customer service, even!!!
Brian Kearns
2 years ago
I think these guys are great. I'm not sure if because of COVID they allow you to stay in the car but I like how you pull in one side of the garage and 10 minutes later you pull out the other side. Quick and easyService: Oil changeService: Oil change
MESSage Ent
6 years ago
Really Bad customer service...They have absolutely no customer courtesy what so ever. They have a program if you do 10 oil change and get your next oil change free. I came here twice and went be coming back no more. I forgot my last card at home so they gave me a new card starting that was my first oil change. I explained to the guy that it was my second time if he can mark it on my card as he can clearly see it in his system and he showed me that he saw it was my 2nd time. But he said no he can't do that I have to find the first card because if they do that then they'd be losing money giving free oil change. Ummm I thought that's what your advertising. So I asked for a supervisor and he says the same thing. So I said would you rather lose a customer that you clearly see has been here twice just because you won't accommodate by adding on it's my second time. Well to make a long story short you'd better off going to the new Mavis Discount Tire on 206 in Flanders, They have better quality oil and they're priced are much better. Sorry you lost a customer due to poor and lack of customer service
Marc Brodeur
4 months ago
Efficient and knowledgeable staff. Oil is drained from underneath (not suctioned out like some quick lubes). All other fluids inspected and topped-off or replaced, and tire pressure adjusted.
mike mcclain
3 years ago
Great service, quick and clean. With new Covid rules you can sit in your car. Everyone is masked. You aren't pushed into services like other express oil places
carl matonak
6 years ago
I 've been going to this place for several years without any complaints until today. This business issues out a card that has 10 places that they check off each time that you get an oil change. Across the card it says " the 11th oil change is free." On the back it says the user can bring any car for each change to get credit. Today was my 11th change but when I presented my card I was told I had to pay a part of the cost because my car required synthetic oil and the free change was for cars that used regular oil. No where on the card did it say this. End result was I had to pay a portion of the bill. I argued that if there were restrictions they should have been printed on the card. I won't be going there anymore.
Mary Cecere
5 years ago
Great place awesome service!! My husband and I have been going there for years and before that my brother was going. It's an honest place and keeps my cars running!
Lindsey Crean
3 years ago
Great service, they didn't try to sell me anything I didn't need, free labor service, will go there for all oil changes in the future.
Carolina Lee
11 months ago
Returning customer, wait time is descent and workers are super friendly!!Service: Oil changeService: Oil change
Lou Ghetti
3 years ago
Great service and reasonably priced. In and out very quickly. love this place
Chris Perticari
2 years ago
Friendly, fast, and not pushy. Appreciate your service and your staff!! Thank you
Michael Carnero
6 years ago
Good service and they let you know what needs attention without trying to sell you on unnecessary things.
Carl David
6 years ago
It was fast, reasonably priced and they did not try to sell me things I did not need or want.
Andy Reinoso
2 years ago
Good service the guys were nice, quick and easy service.
Amanda Valentine
3 years ago
I've been coming here for years and they do an amazing job