P.C. Richard & Son

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Barbara West
a month ago
David was very patient and experience with the products I purchased. I love PC Richard s for their selection , price and fast delivery. From purchase to delivery all went extremely well

  Vinny Politano
a week ago
I am giving them 3 stars instead of 1 because of the incredibly nice salesman who helped me with my order in person. Everyone else deserved a 1. I ordered a curbside pickup on 2 items and the website stated it would be ready within an hour .3 hours later and it was still processing I called up and spoke to a rude customer service woman, who clearly didn t feel like working I explained it and she said they may not have it in stock I gave her my order number and she said they have 2 of each according to the computer. I asked her to please put them to the side for me because I clearly ordered a CURBSIDE PICKUP .she stated, I don t know for sure ..can t you just come to the store and check for yourself? that was the WORST customer service response I ever received .I ended up calling the 888 number the gentleman said they were clearly in stock and it will be available I drove down 45 minutes and went to the customer service agent, where she was and a young kid .she ignored me and the young man clearly didn t understand a nice salesman came over and asked if they have my order .they said no .he looked everything up and they had it in stock, but no one went to get it .he helped me tremendously while these 2 just sat there and joked around in a clearly empty store. This is sheer ignorance and laziness. I spent $2500 last month here and this purchase will be the last I do with PC Richard .treat your customers with respect use people in customer service that actually DO THEIR JOB and not sit there

  Rae Pescatore
a month ago
Extremely organized and easy to shop for the 3 appliances we came for. Everything is priced and labeled clearly, the salesperson who helped us was patient, knowledgeable and very helpful with details such as measurements, room considerations, features etc. He also was savvy with online stock options, delivery details, assembly options, etc. We were in and out within an hour with confidence we just purchased exactly what we came in for. No pressure, no stress, no frustration, just a pleasant experience. Highly recommend.

  Nick
a week ago
Big ups to PC Richard & Son for havin that Mach Wo Tre! Gamestops fat a$$ don't open till 12, and no other store on the planet has this game in stock for whatever reason.

  MaryAnn Apostolico
5 days ago
Roman was wonderful to work with! He was patient & helped us figure out which washer and dryer were best for our family. Excellent customer service!

  N Garabed
a month ago
Kevin at PC Richard s is always my go to! He is incredible at what he does. Now only is he knowledgeable but is available at all times for his customers. No matter where Kevin is (on vacation or anywhere in the world) he responds and is available. He also makes virtual purchases a breeze! I can chat with him and he helps me with all the steps necessary to make my purchase! Huge thanks to Kevin, PC Richard s wouldn t be the same without him.

  Vincent Grieco
a month ago
Roman did a great job. We were in and out since he got us the information effectively. He made sure we got the best deal and had time for a few stories. Our friend who recommended him were right.

  Stephanie Martinez
3 weeks ago
Paul was extremely knowledgeable about the appliances on the floor. Gave useful comparisons & offered all variations of the product to best suit my needs. I would happily purchase from the Succasunna, NJ PC Richard s again & very much look forward to work with Paul. The most pleasant large purchase experience I ve ever had.

  Michelle Kennedy
4 months ago
Paula has been exceptionally helpful, knowledgeable and the best sales person I have ever worked with! We have bought all of our kitchen appliances, washer/dryers, and air conditioners at PC Richards because of Paula. If her store didn t have it in stock she wouldn t stop until she found a store that did. She would tell us honest reviews and make sure we got the best deal possible. If repairs were needed she would get us the earliest appointment and follow up to make sure we were satisfied. We truly couldn t ask for a better person and saleswoman for all our home purchases!

  Nicole Nolting
a week ago
Paula is always great to work with at the Ledgewood location! Very friendly and helpful. Our family has purchased many appliances with her through PC Richards.

  Monica Gutierrez
3 months ago
Great customer service and prices. We came here years ago when we first moved to the area and now they are our to go store for appliances. Ask for Trevor Swasey, he is always so helpful and has the best attitude and knowledge of products. Also, deliveries are fast and reliable and people who deliver are very caring.

  Hannah
2 weeks ago
Trevor was so helpful in guiding us towards the perfect washer/dryer combination for our house. We had a tight space and he showed us all our options and then gave us space to make our decision.

  Jessica Zufall
6 months ago
I had a great experience at this store in the Ledgewood location! Rich was great and really took the time to explain the differences of the televisions I was looking at! I made the best purchase for me and couldn t be happier! I will definitely be back! Thanks, Rich!

  Diane Baumann
2 months ago
This has been the first time I ve used PC Richard and I must say very pleased with everything from start to finish with purchasing my new stove. They very knowledgeable, friendly and willing to help. I will definitely continue to purchase from PC Richards again in the future.

  Dawn Stahl
a week ago
Roman was great. He was professional and knowledgeable about the appliance I was interested in buying and made it easy to close the deal.

  Alissa M
2 months ago
We bought our house 10 years ago, every single appliance we replaced has come from this store. 7 total which includes my purchase today.Why do I keep coming back? Great question. The sales people aren t pushy and there is no upsell. I tell them what I m looking for and they direct me to my options. Can name the benefits and the cons and help guide me to the best choice for me.Today I went in for a new washer. I haven t actually purchased one since 2000 (rough estimate). I researched online the night before and was hesitant to just order now. I felt that I needed more information. I went to the store and Leon was super helpful. I went in thinking I wanted one thing but the online reviews had me question it. Leon was able to assist me to get me what I actually needed (which wasn t what I was looking at). No upsell, price was exactly the same. Multiple brands were an option and I went with a reputable brand, available now.Long story short, I ve never had a bad experience and will continue to get my appliances here. I ve only had to have a technician in once, the process went smoothly. Not everything I ve purchased thru them they ve installed but the items they did, I ve had no issues.Lastly, I m not getting anything for this review. Although, there should be a loyal customer reward :)

  Kristina Burns
4 months ago
Ahmed helped us with our washer and dryer purchase. He was very knowledgeable and took the time to explain differences in the models making it an easy process to select the best option for our family. Overall we had a great experience at the Succasunna location and have purchased many other items here.

  Jonathan Harris
4 months ago
Ahmed was wonderful. Very knowledgeable about the products and only showed items within my price point. I appreciated that he listened and didn't try to upsale me. He did point out the higher end models but didn't push them. A+ for a salesperson. This is why I go to PC R. Knowledge salespeople who work with you. Thanks, Ahmed.

  Donna Farino
a month ago
Roman was efficient, professional, knowledgeable and took his time explaining service contracts. Excellent service. So grateful to purchase all kitchen appliances and washer and dryer in one visit.

  Shh Shh
3 years ago
Excellent service. We came to get some new appliances for our house. Walked out with a new credit card, washer, dryer, fridge, dish washer & freezer. Ahmed was wonderful in guiding us thru the whole process. He knew the just the right amount of product knowledge to keep us informed, not confused. I work in 100% commission sales job myself so I highly value expert salesmanship. He didn't sell me things, he asked what I needed and guided me through the process. We will be back in another 6 months for a laundry list of items and definitely will come find Ahmed again UPDATE:Everything above is right.My delivery process on the other hand was not so good . . . I'm not going to go into description. We all run into issues on the job, a little bit of customer service and communication goes a long way.

  Darin Sliker
a month ago
Roman Around was the best salesman ever. Helped us pick out the perfect refrigerator with ease. Highly recommend RC Richard, ask for Roman!!!!!

  John Gebhard
3 months ago
Ahmed helped us purchase a new LG fridge. He was knowledgeable and great to work with. He ensured that we would get next-day delivery. I highly recommend Ahmed!

  L Berkman
a month ago
Roman was great help. Very understanding and was well informed on what we needed. I highly recommend asking for Roman's help at this location if you ever need an new appliance.

  Susan OBrien
4 months ago
I met Roman for the first time today, and after working with him for about an hour, I decided P.C. Richard & Son, and especially Roman, are my go-to's for all my appliance needs. Roman was helpful, knowledgeable, and patient with me. At no time did I feel pressured. Quite the opposite, actually! P.C. Richard & Son is blessed to have such an outstanding employee and salesperson!

  Zach Kohler
2 months ago
Salesman Dave was great. Helped us with all of our appliance needs. Walked out with a great deal. Curtis the store manager was fantastic aswell.

  Kathleen
2 months ago
It was my pleasure to have Santiago as a sales associate. I needed a refrigerator and the size I needed was a little different thannormal. Santiago was extremely knowledgeable, pleasant and helpful. I was able to find the perfect refresher with his help.

  Nicole Pall
3 months ago
Trevor is a great salesman! We came in looking for a new stove. He made the experience easy and effortless. I would highly recommend Trevor and this location to anyone in the market for new appliances.

  Jessica Ross
3 months ago
I searched online for an item I needed for Christmas. This store had it in stock. I added it to my cart and paid for it. We got to the store went to the front counter picked it up and was on my way. No problems or issues! It was a great experience. We purchased more items in store while we were there with great help from one of the associates also!

  MIke Church
2 months ago
PC Richards in Roxbury is always my first and last stop when I need to make a major purchase. They make the experience effortless, hassle free and enjoyable. Plus their prices are the best. Go see Paula she's awesome!

  Cheryl C
2 months ago
My husband & I had Leon as our salesman. He was professional, knowledgeable and patient. We have had him as our salesman several times over the year. Overall, he is extraordinary!!