Autoland Toyota Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bee Casado
3 months ago
Came back two days after my car was fixed . However this time the experience was much better. David helped me a lot. Understood everything I have been going through and talked to his supervisor to get me a rental on them. They changed the battery which still had warranty and replaced it without charging me again. I appreciate their work.

  Douglas Stracquadanio
2 months ago
I am looking to schedule a service appointment and I have to say that this is the first time I am not dreading doing so. David Wong has been an incredible service coordinator and makes going in to spend money on my vehicle (2021 lunar rock 4Runner TRD Pro) a lot less stressful. He consistently is professional, knowledgeable, and easy to talk to. I appreciate that I have the opportunity to take advantage of all that he and autoland has to offer regarding appropriate and reliable service for my vehicle. Thank you David!

  Vanesa Jones
a month ago
Myrna Moran was the best! She was very kind and helpful she answered any question you asked and very friendly . Thank you so much Myrna

  Lado Oeste Jestoni Candellario
a month ago
Wicked overpriced for changing the old car battery with a new one on a older Camry model. I went to an independent mechanic shop-less money to spend.

  Chelsea Centinaro
6 months ago
Would give zero if I could. Despite confirming that the vehicle I wanted was there Jean only showed me more expensive vehicles. When I stated that I needed to do my research and come back as this was not the vehicle I wanted he began to get disrespectful. I asked for the copy of my license back and he refused many times taking the photo and storing it away from me.Highly disrespectful and unprofessional.Avoid if possible.

  Turron Kofi Alleyne
3 months ago
Myrna Moran was the best! She was very kind and helpful. Thank you Myrna!

  Joseph Lashley
6 months ago
I come here for service on my Toyota & Myrna Moran is awesome. always takes very good care of me when I come in. I really appriciate her & her excellent custome service. Thanks Myrna & Autoland for everything !!

  Dave Lane
7 months ago
The assistant service manager, David Wong in Autoland Toyota really make my day. He is very detailing and helpful to explain to me the service and give a helpful suggestion for the questions I have. I will make sure to go back to David Wong next time when I do the service in Autoland Toyota. Thank you so much.

  Prashant Gupta
9 months ago
Autoland Toyota is providing one of the best services in this community. The amazing person i met here is David Wong. He is a very trustworthy person and he explains/recommends everything in the perfect way. The price is also good. I strongly recommend everyone to try the experience here. Thank you Autoland.

  Antonio Cristofaro
6 months ago
What a terrible experience! Made an appointment for my Toyota Supra to fix squeaking when I use my breaks. Had Tesla and mercedes vehicles prior with no issues. The Employee stated this isn t Tesla or Mercedes, too bad they didn t tell me that when I purchased the vehicle. Now I have to find a non Toyota mechanic to check the vehicle. First and last time I buy a Toyota.

  Amit Sarkar
a year ago
I go here to get my Camry Hybrid serviced on a regular basis. I would like to mention the excellent and professional service by service technician, David Wong earlier this year. I had accidentally misplaced by keys after leaving the service center and David went over and above the call of duty, even as the regular office hours ended by driving over to help me including a few round trips back and forth to the service center until the errant key was finally located in the trunk of my car. He was friendly and displayed professional demeanor throughout that time. I appreciate his help and professionalism.

  Fuat Hakaj
a year ago
Poor service from reception to service to payment processing,staff ignorant , can t get status of service or any response over phone or in personService left trashed windshield tickets on car seat , see picturesSimply not place to be in

  Kren Castro
7 months ago
David Wong went above and beyond with my repair without me even asking. This was 5 star service. Will definitely bring my car back to this location for future needs. Thank you David.

  Vivian Goins
a year ago
Everything went well. Had questions for service rep, David Wong, before I let them work on my vehicle. He was attentive and after posing my concern with a mechanic responded with a detailed answer that gave me confidence in proceeding. Have had issues with Autoland (mechanics) so I hadn't used them for several years. However, everything was promising, courteous and professional. David Wong is personable, detailed and respect. Had the same experience when purchasing my car years ago with the best salesman ever, John Rock. Great experiences with both!

  Danna Seltzer
2 years ago
I had set up an appointment for my 2021 Toyota Camry Hybrid to have it's 10,000 mile check up. I had a question or two before my appointment and tried to call the service department. After being "transferred" over, I waited 10 minutes and no one picked up so I hung up. When I got there, I wasn't sure where to go and finally a nice lady just told me to pull into the garage. I did as she said and waited in my car for about 10 minutes for someone to come and tell me what to do next. No one came so I stepped out of my car and waited another 5-10 minutes before someone came up to me. The gentleman was friendly. and answered my questions. I went in to wait the supposed 2-3 hours it was going to take according to him. In the mean time, I asked the "cashier" if my tire rotation would be included as I hadn't checked it off on line. She took the time to go into service for me as she didn't see it marked and wasn't sure that they would do it. I am happy to say it only took an hour and found it pretty cool that the mechanic was actually a woman. I did find the nice service guy to be a little patronizing though when I was leaving and he said that I was a nice wife to do this for my husband (or something like that). I held my tongue. Not sure we will be going back there for our next service need.Service: General repairs & maintenance

  Liza Khoroshanskaya
a year ago
I would actually put even a lower star rating if I could. If you have to pay out of pocket DO NOT GO. If you still have your warranty GO. They over charge for everything and anything they can get their hands on. They will scare you into doing all the maintenance possible to charge you even more. They do not care about their customers. And you pay 3.5% more if you use your credit card as a payment.

  AJ Torres
8 months ago
Excellent experience. Myrna was helpful and very nice to deal with. Service was also quick(5 month check up on Highlander). AC in wating area.

  Prageeth
a year ago
Pretty bad experience and I never like to leave bad reviews. Biggest issue is they have surcharge for CC and don t leave the car clean after service. So here it is; 1. They have a surcharge for credit card which is nuts for a dealership (I have experience with many Toyota dealerships around NJ/NY/MA n this is the first time I saw a big surcharge) 2. Very inconvenient to get into the service area coz of the place this is located (it was rush hour and had to go around the RAM dealership) 3. They didn t top of any fluids in the vehicle for regular service (oil and filter change) and not even coolant (when asked said refill only wiper fluid) 4. Left the car dirty (check the photo) 5. Waiting area is whack! Nothing other than a coffee machine. This is like a warehouse/service building. 6. Other dealerships had lyft/Uber ride which I could use but this place does not give that n have to pay for it. So not the most welcoming experience. Sorry!

  danielle nicole
a year ago
I hate to update my review but my latest trip really disappointed me. I always have Doug help me but this time around Gwen was my assistant and she is a nice lady but it was very difficult to get updates on my vehicle. I dropped it off for regular maintenance and they call me almost 7 hours later to say my car is ready. I think since it was a drop off they prioritized the waiters but it was unfair since I had things planned that day that I couldn't finish. There were also some service coupons I saw online that were not applied to my visit. I'm going to have to find another center since this was the last straw.

  Ishola Olakunle
a year ago
I'm more than happy to have Mr David Wong as my car advisor. He is an honest man, dedicated and committed to every customers seeing talking to. Some days ago, i complaing about some screeching sound from the front passenger sit and to my surprise he test drive the car with me and found out where and why the car is having such sound. He resolved the issues and returns the car back in a good condition.I believe if there's more than five stars to give Mr David Wong, i will not hesitae to do so. Thank you sir for your prompt response and time taking on my car.Service: Vehicle Inspection

  D K
10 months ago
David Wong is the best service advisor. Super honest, fair, and nice. Explains everything and does his best every time. Thank you David.

  Alex Ripalda
8 months ago
Mr David Wong help me today and he was very professional and give me some excellent advice for my car with a 5 star service. So far the best experience at auto land.Thank You

  Prestige PPF Detailing Tints
8 months ago
A+ Service at this location! Avoid Hillside Toyota, better visit autoland route 22! Friendly staff, no problems at all! Go see Myrna Moran, sweet lady, very helpful.

  edward silecchia
3 months ago
Very fast n nice people check u in.

  M Lam
2 years ago
Very terrible service here. I scheduled for a regular maintenance service and came to the dealership around 8:45am, but was not able to leave the dealership before 1pm. I stayed there for more than 4 hours without any advanced warning.I told the staff Steven upfront that my car was healthy and did not need any special diagnostic or inspection. Since then I did not hear anything until about two hours later. During those two hours I texted him once (I was asked to text for any questions but he did not reply back), stopped at his booth once (he felt annoyed and impatient), and approached him once right after he finished talking to a customer. He did not update me on any status, but only told me that I was rude. After a long wait, he finally gave me a list of standard work items to approve based on my car s age, but not necessarily based on my car s condition (my car has very low mileage). Yet he could not explain to me why it took two hours for him to give me a work item list. Since he insisted that he had answered my question, it was not useful to argue with him.Around 1pm, I paid and picked up my car. To my surprise, the inner side of the door and floor at the driver seat were very dirty with oil stains. I walked back immediately to ask Steven if the dealership could clean it up. Then he requested me to drive the car to a specific spot. Should they send staff to the parking lot to take care of my car before returning it to me? Well, I figured out I could waste another hour or two just to find out if they would actually clean it. So I decided to go home to take care of it myself.I still don t understand why it took two hours for them to update the status of my car. Even if it is necessary to take a long time to inspect my car, couldn t Steven tell me upfront as it should be a predictable routine checkup. If it needs four hours altogether to complete a job, shouldn't Steven update me periodically along the process? Why did I need to seek opportunities to approach Steven and was told I was rude? I gave one star (not none) as Steven s supervisor tried to answer my question even though the answer was unconvincing. But at least he was communicating with me. By the way, I came here for service in the past but it seems that the management might have changed for the last two years. It gives me the impression that they no longer respect the customers and are not able to maintain even an average quality service. I spent expensive money here but I was not able to get back a good quality service.Services: Air & cabin filter replacement, General repairs & maintenance, Oil change

  Mathew Samuel
2 years ago
I have been a Autoland service member for the last five years. Mr. David Wong is one of the best Assistant service manager, he has helped me a lot with both my cars. He always has a clear answer to anything I ask about my car. Highly recommended!Services: Tires, General repairs & maintenance, Vehicle Inspection, Wheel alignment, Brakes, Auto maintenance, Battery, Oil changeServices: Tires, General repairs & maintenance, Vehicle Inspection, Wheel alignment, Brakes, Auto maintenance, Battery, Oil change

  Sam Mat
a year ago
I ve been taking my Camry for service here ever since I bought it and Mr Wong has been amazing to work with. He answers all questions clearly and takes care of everything in a respectful manner.Services: General repairs & maintenance, Tire rotations, Engine repair, Vehicle Inspection, Brakes, Auto battery maintenance, Auto maintenanceServices: General repairs & maintenance, Tire rotations, Engine repair, Vehicle Inspection, Brakes, Auto battery maintenance, Auto maintenance

  Shelley Jefferson
2 years ago
Mixed Emotions here. I Love Love Love My Prius. I went in for my Winterization, Regular Maintenance as well as the tire light being on on the dashboard. I knew I would be there a few hours. No Problem. Cleaned out my cell phone. My Cost $900+(new tire included). The next day I had a flat. Had to contact AAA to fix. I returned to Dealership to get this checked out... Omg this Saturday visit was even longer than my initial appointment. I was told it was "Dirt" around the Rim. Therefore, All foyr(4) tire rims were now cleaned. My disposition wasn't the best at this time. I was pacing back and forth and sent Steven a text to request timeframe. Ok. Holiday greetings were extended once again. Sunday evening on my way back to the Rehab for Mommy... My Tire Gauge light popped back on. A few days later another flat. AAA had to be called- again. Reached back out to Dealership for yet another appointment. This time the Outcome was a pin hole at the air input site, which triggered the sensor and caused the slow leak (Steven showed and explained what was being stated). Thank God another new tire wasn't needed. I'm curious ... What is actually being addressed when Tire checks are being done; because going to the Dealership three times (3x's) is Unacceptable in my opinion. Especially since the Tires Were Rotated and a Maintenance Check was allegedly completed Steven remained Professional and Calm throughout each visit. I know things can happen; but in my opinion this righr gere was Ridiculous abd Unacceptable. This makes me wonder what is Actually being done in the "Back". Our vehicles should be treated as though it was theirs.

  Super Satisfeita
2 years ago
Well is a first time I do service out of my warranty and I thought I just need a brake pads because I had changed the entire brake system at 7 months ago in another shop;With mechanic label so far a had no issues but the vendor guy who attended me said he is not responsible for anything if I don t do again the entire brake system, how I need to do again if I don t need it ?So he gets rude because I said I just need the pads ( that was 350 already)I told him : well then if you not responsible for the work why I am here ?Yes you do because I am paying and I wanna a good job ; when the car need a full brake I will change again........So to end the story they want force us to make what they want, not what the car really needs , because they get commission on the top of the service, otherwise their pay check wasn t came good! Service: Brakes

  Jeanette Kare
3 years ago
Compared with the West Caldwell location, I was very happy with my experience. I liked being able to see the clean, organized garage. Everyone I spoke with was professional and knowledgeable. I did notice an effort to sell me on some extra repairs and services. But, being part of a huge corporation, I can only imagine that the employees are required to do this in order to protect their own jobs and livelihood. I look forward to working with them again.