Volvo Cars Bridgewater

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nick Tarantino
6 months ago
I had quite the ultimate experience at Volvo Bridgewater buying my XC40! From the first visit of just looking to test driving, sitting down to talk numbers with a real human being ,and ultimately buying the car, this was a 5-star experience. None of the well let me see what my finance manager can offer game, a car was available for sale, and I came in talked an offer and was able to come to an agreement and pick up my car the next morning. Jean-Pierre JP not only was exceptionally knowledgeable of the product (which any good sales person should be) but really took the time to discuss what was a good fit for me (40vs60), trim levels/features, was super accessible via text message, and even clarified the car I asked to see because he knew I originally was going for a sportier look with Dark, but changed to Bright. I just got the car today, so actual vehicle/service review is in progress, but up until this point has been to notch. Hoping this is the start of a long relationship with Volvo, the Bridgewater location, and my man JP!

  Chief Red Beard
8 months ago
Once my wife and I decided we wanted a Volvo, we searched all over the US for the exact one with all the features we desired. After talking with multiple Volvo dealerships that at times were hard to communicate with and verify information with and spending a good deal of time searching on Volvo s online database we landed at calling the Bridgewater Volvo and we couldn t be more pleased!We decided to fly cross country to pick up the Volvo from the dealership and the Bridgewater team, including the GM; JP our sales guy; and Jose the finance guy, took every possible step to help us be fully prepared to receive the car as soon as we arrived, by answering all our questions prior to arrival and even going so far as JP picking us up from the airport.As soon as we walked in we were greeted at the door by Bill, and later Jose, both of them being very pleasant to work with. We were cared for directly and efficiently till we drove off the lot.The whole purchasing process was flawless and relaxed and made us feel confident we made the right choice going with Bridgewater for this purchase.As an added bonus, we had the opportunity to get a hands-on, step by step customization of our Volvo with an explanation of how to use our new features when our Volvo was delivered to us by Bill. He was extremely patient, a great teacher, and very knowledgeable about the tips and tricks of how to best utilize all the great technology and safety features our Volvo came with.We drove away from Bridgewater in our dream Volvo feeling completely confident about our purchase and our decision to go with this dealership. We highly recommend considering Volvo Bridgewater for your purchase. If your experience is anything like ours, you will not be disappointed!Even though we live in Florida, we will definitely reach out to Bridgewater for our next purchase. They exceeded our expectations and went above and beyond to get us into our new Swedish beauty!

  Robert Feuker
6 months ago
John M. has always been professional, understanding, and a pleasure to deal with. I have purchased and leased 4 Volvos over the years and have always been completely satisfied. Carl and the Service Center team are equally awesome and honest with the work required on my vehicles. GET THE WHEEL PROTECTION, ALWAYS!

  Het Shah
7 months ago
I took my car to volvo bridgewater to get the AC diagnosed. The mechanic told me that the problem was with the freon and that it could be fixed by adding more freon. I agreed to have the work done, but after a few days, the AC was still not working properly.I took the car back to the shop, and they said that they needed to do more testing. After a few more days, they told me that the compressor needed to be replaced. I agreed to have the repair done, but after a few more days, the AC was still not working properly.They are just making fool to customer don't ever go to this dealer.I took the car back to the shop again, and they said that the blower motor had been damaged during the repair process. They offered to replace the blower motor , but I was not happy with the way they had handled the situation. I felt like they had not been transparent with me about the damage to my car, and I was not sure if I could trust them to do the repair correctly.I decided to take my car to a different shop, and they were able to fix the AC without any problems. I am very disappointed with the experience I had at Volvo Bridgewater , and I would not recommend them to anyone.

  Catharine
3 months ago
My car was not serviced. It was not picked up as scheduled. It took 5 phone calls over as many hours to get a human in the service department. I appreciate that service folks were out sick . But I missed a night s sleep so I d be ready with the car to be picked up. Those 5 hours I was calling were to have been my sleep hours. How hard would it have been to send a text to cancel, make a call to cancel, or pick up the phone when it rang? At least if they told the person answering the dealership phone I wouldn t have waited for hours. The claim is that they didn t ignore the disabled person needing the car to be picked up - no one was getting service. If that were true, the phone could have been answered and calls to cancel appointments would have been made. Total disrespect for me as a customer and consumer. If I get another Volvo I will look elsewhere. This is NOT the first time they simply forgot or got too busy to make the scheduled appointment.

  Albert Yu
2 months ago
The folks at Bridgewater Volvo are so kind, welcoming, and helpful. In particular, Jean Pierre really earned my respect as he helped me with questions and inquiries, being kind and honest each step of the way and making me feel cared for and attended to the whole time. I know that when my current lease comes due, I'll be checking in with JP and Bridgewater Volvo first.

  Nina Kramkowski
10 months ago
I've purchased new cars here twice. I can tell you all the staff in service and sales have constantly gone way beyond my expectations. They are all very pleasant and go out of thier way to see that thier clients are very happy and without waiting for a long time. Everyone has always been super friendly and knowledgeable. I highly recommend Bridgewater Volvo to all my family and friends.

  Lalit Chopra
a year ago
Zero Stars!!! This is my first ever Zero review. I would not be generous for giving even a Single star to this place because of the Incompetent Service Department! I brought my Fleet XC90 Volvo that I just picked up brand new few months ago to the service department few days ago for Passenger side air bag sign. I understand that technology can go wrong so no worries about they but I witnessed complete incompetence and no regard to the time of customer. I guy.. I think his name is Noonez made me wait for 3 hours before informing me that he can t fix it today and won t be able to provide a loaner since this is a fleet car. I was dropped off by their taxi service at my home and was Informed to wait for a call. Today (July 7, 2022) I came to pick up and was presented with a dirty car as if someone had used it for the weekend. I went inside a questioned this with an Older gentleman with glasses at the service department but he informed me that this car has been cleaned despite me showing him the car is dirty. Without saying a word or apology, went inside as if he does not care at all. Totally unacceptable! I am posting this long message to share that Volvo brand could a good one but bad service experience ruins that good driving experience. If anyone at Volvo care a little, I will expect a courtesy call from a manager. Although, I am not holding my breadth.

  Lauren Gattis
7 months ago
I have had three services at Bridgewater Volvo. Up until this point they have been great in customer service, but this one was definitely different. I came in for a scheduled appointment to have my oil changed and windshield wipers changed. I had confirmed this on the phone when making the appointment. They asked me to stay, where as they usually supplied a loaner vehicle. I asked and they said no - it wouldn't take more than an hour and requested that I stay.I arrived the day of the appointment 10 minutes early. I reviewed the appointment requests and they did not have the windshield wipers on the request, even though the associate assured me they did. The sales associate I checked in with assured me it would only take an hour. An hour and a half later I asked the front desk associate if she could check on the status of my car, as I needed to get back to work. A bit later, the other associate came up and said I need my tires balanced and rotated. I asked how long and she said another half hour. I agreed, since I'm 38 weeks pregnant and am not sure when I will be back.The whole point is - if you aren't going to offer the vehicle loaner you have always offered for those of us who work, please keep us in the loop on the status of our car, especially when it is going to go over an hour past when you 'promised' it would be done. It is very unprofessional and not appreciated at all.

  Alfredo Rossi
10 months ago
Met with,Jhon in sales and Jim in service. When in and I was unaware of what I really wanted to do and what I wanted to get. Met with John from sales as well as Jim from service who assured me that my purchase would be exactly what I wanted and meet my expectations. Surely these gentlemen were right I got a beautiful car at a great price dealing with the service department for any small things was not a a****** I would definitely recommend this dealership to anybody and ask for John Maxton for sales and gym coal for service you will be very satisfied as I am. I am a previous Volvo owner as well as my family owns a few volvo's recommended me to this dealer and people and I must say I could see why they did surpass my expectations thank you guys.

  Shelly Zhang
6 months ago
I am thrilled to buy my new Volvo XC40 from Bridgewater Volvo Cars. The staff here is super nice and helpful. My sales rep Zuleika walked me through the whole process. And Zack helped me get to know everything about my new car. Will definitely recommend this dealer to my friends.

  Sandra Garcia
10 months ago
This is my second Volvo leased at this dealership. The experience was so positive the first time that we came back again! The staff at Bridgewater Volvo are excellent! They are very friendly and very easy to work with. They go out of their way to make their clients happy. Most importantly you can expect a very professional and time efficient car buying process. I highly recommend Bridgewater Volvo!

  Carol Davenport
8 months ago
Just purchased my 3rd car at this dealership and couldn t be more pleased. Staff is very professional. Rich Cioffi is so much more than a salesman - he is super knowledgeable, flexible, responsive and easy to work with. Bill Wallace has a wealth of expertise and plenty of patience. Jose in Finance is very pleasant and efficient. Our entire experience has really been exceptional. I will buy my next car here!

  Ravikanth Kolla
2 years ago
John Maxton, our designated Sales Consultant for the Volvo EV that we ordered online surprised me by calling me to say that my EV was delivered and ready for pickup months ahead of when I expected it. John, Steven Dolly the Business Manager and Josh, the Delivery Specialist(seen with John Maxton in the picture) made the whole experience of the delivery of the car a real breeze and they were very good with follow up and the DMV registration process.I would definitely recommend Volvo Cars Bridgewater for your car buying experience.

  Ankit Malviya
8 months ago
I've been at Volvo Bridgewater a few days ago. I was looking for a certified car and Mr. John Maxton helped me out very patiently. As this was supposed to be my first car and I was just keep looking for different vehicles. I was just keeping my approach to the John and he was very patient with me. I really thankful to him as he suggested me different cars and I advised me to get a reliable car. Mr. Bill was also very helpful to me. As he has a very good technical knowledge in his automotive field he helped me out with the specifications of the car which I wanted and gave me a few tips about the car. I'm really thankful to Volvo Bridgewater for their kind service. :)

  Dale Hopely
7 months ago
Went in this morning for scheduled service on my 2021 xc90. The front end had been shaking when brakes are applied I told the service technician about it when I arrived and was prepared for the typical response that it wasn t covered by warranty. Much to my surprise I was alerted with an hour of being there that my car was ready. All service completed oil change brand new brake rotors and sparkling clean after being washed. I have been to a lot of service departments in my day Volvo Cars of Bridgewater is at the top of the list.

  Molly Gabel
10 months ago
I have been a customer in the past, having owned two of the convertibles. Loved them and loved the service department. Switched to another manufacturer when I needed a large SUV. Came back this year to look at the mild hybrid xc40.This dealership is truly unique. Everyone is very professional, and it truly is a pleasure. JP in sales was great very responsive and caring. Bill Wallace is an amazing teacher, who oriented me to my Car. I would give this place a score of six stars, if I could!

  Bander Abuattieh
a year ago
Excellent service from sales with JB to service with Nuno. Very attentive staff. Just outstanding over all. Pickup my car exactly how I want then my first service done better than expected. Thank you.3rd visit for reguler maintenance service with Kelly who did great job securing a loaner addressing all the car issues and keeping me informed along the way.

  Ekta Bhattacharya
2 months ago
Horrible experience. I wouldnt recommend this place for new cars. The sales people and the store manager is rude and do not help much. Dont expect any freebies which u get from other places and be ready to spend more money here. Try other showrooms at other locations.

  David Leong
4 years ago
Dan is great and patient. Third visit was the charm and the timing was just right. I told him the car was a surprise for my wife and he went out of his way to get me a big red bow for the car. It made her day.Steve made the exit process as painless as possible too, he holds the world record for words per minute, he talks fast.

  Kristie Lee
8 months ago
This is my second car from Volvo BW. John Maxton went above and beyond locating the car that checked all my needs and more so wants. I highly recommend John, and ensure Bill gives the tutorial on the how to s. Both are down to earth and extremely patient. You ll be just as pleased with their customer experience as I was and still am.

  Susan Jones
a year ago
Great experience with service. I had a slow leak with a tire on my C40 Recharge. Volvo picked up the car within an hour of my call, and a very pleasant young man picked me up at my house to take me to the dealer to get my car back with a new tire. BTW, the car is awesome, and I'm having a blast with it.

  Rimna Radhakrishnan
a year ago
Unlike most other dealerships where the sales is better than the service, the Service team at Volvo Bridgewater is amazing. They stay on top of things and ensure the customer is taken care of.I was stuck locked out- with the key not detected - Carl from the service team was very helpful, he called back and helped me through the process, and once the car was towed over, he ensured he gave me a courtesy vehicle since they were not able to get to the car on the same day. Great Service Experience, even though getting stuck was annoying.

  Umer Amin
2 months ago
Free EV charger on the side . Very good speed

  Cheryl Czachorowski
8 months ago
Just purchased a new Volvo XC60 recharge! John Maxton was amazing (2nd car with him). Jose made the finances a breeze. Jim s hands on tutorial was exceptional!!! Love Volvo and all the wonderful staff and services.

  Christine Dimino
a year ago
My experience start to finish with Volvo in Bridgewater was nothing but flawless and EASY which is really something to be said in this market.My dealer, JP, found me the exact model/trim/color/features that I wanted, priced very reasonably! He was a pleasure to work with, very professional, very easy and fast to communicate with during the time leading up to the cars arrivalThe car was in transit due to arrive first week of June or so (I saw JP back in early May). I put down a deposit to lock in the deal, and imagine my surprise when I get a phone call from him before the end of the month that the car had arrived AND they threw in an upgraded stereo system!!This dealership was a bit of a hike distance-wise from my residence but it was worth it! I know exactly where I will get my next Volvo when the time comes, but for now I know I am going to enjoy this car for several years! Thank you Bridgewater Volvo!

  Snir O.
4 months ago
Terrible experience dealing with the sales people here. I called twice to get a lease quote on a car and was asked for a magic number. When I gave them what I received at another dealer they didn t even have decency to call back. Terrible customer service.

  Patrick Owcarz
a year ago
The entire team at Volvo Bridgewater has been great work. John Maxton and Richard Cioffi provided a high level customer experience during the entire process. They communicated regularly and available to answer questions. I completed this purchase from out of state. Next time I am looking for a Volvo, I will be returning to Volvo Bridgewater.

  hye jin song
8 months ago
I am very happy with my experience at Volvo Bridgewater! The delivery of the car was very easy and quick. It exceeded my expectations.The staff are very friendly and helpful!

  Wesley Jake
4 years ago
The Sales and Finance representatives were top notch. Everyone was very friendly, extremely knowledgeable, and always went the extra mile to accommodate me. I definitely felt I could trust them when I saw this kind of effort and how much they really appreciated my business. Very exceptional representation. Had the service department install a few accessories and they look awesome. The service department is incredible. The dealership is a clean as doctor's office, with some amazing coffee! And I love my new Volvo!! Best car I ever owned and these folks made it happen!