Ramsey INFINITI

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  P. W.
4 months ago
Five big stars! From the first phone call to the delivery of my wife's car. All the staff was kind and helpful. It really felt like a team atmosphere. All my concerns were addressed and questions answered. My salesperson (Alfredo) seemed conscious of my time witch felt really nice. A great model of a car buying experience. Thank you all!

  Rocio Lawrence
a month ago
The Ramsey Infinity location in my opinion and experience, they provide great customer services. Recently encounter Christina and she was very helpful and knowledgeable with the issues I was having with my vehicle, she provided excellent customer service. Other staff like Gabe and Jennifer too were very polite and professional. These location is very clean and spacious. Glad I went there because I was very stressed out with my vehicle and the made everything go smooth and look simple.

  Shashauna Williams
3 weeks ago
Upon entering the establishment my husband and I received a friendly greeting. We connected with Dennis who was very thorough and gave us options based on what we wanted in a vehicle. We could not thank him more for treating us so great and getting us a car perfect for our family.

  Jerrick Rutherford
a week ago
Scheduling the appointment and getting the car in for service was fine, but I had to with 90 minutes longer than the time I was scheduled to be done. After making several inquiries, a nice guy who may be a manager intervened and I got my car back 2 hours later and unwashed. I almost missed my medical appointment.

  xenia H
2 months ago
Elated with my service experience. Jenn and Luke have really elevated the service department. I have been consistently greeted warmly, treated cordially, had my expectations met and surpassed and made to feel like a very valued client. Great job!

  Florence Kelly
2 weeks ago
Went to visit Ramsey Infiniti for oil change 4/5/24. All was well with that visit , however had to return on 4/8/24 for a tire blowout and here is where it went left .the towing of the vehicle went fine .called for roadside assistance as car was not drivable ..that went smooth ..driver showed up within an hour . Nice vehicle was dropped of to dealer. I then receive a call from the service dept s/w Zach was advised he was not able to see my contract for the service plan that was added to my lease and that I would have to either pay for the tire or have it towed out of their dealership I then began to make several calls as I was on my way to meet my towed vehicle after being on hold with customer service as I was trying to obtain my contract information . I receive a call from a Gabe at Ramsey Infiniti advising me that everything was fine and car would be ready shortly ..the treatment that received during this process was and is unacceptable and I WILL NOT BE SERVICING MY CAR ThEIR AGAiN!!!!!!!

  Oscar Alvarado
a week ago
Salesman Dennis was a pleasure to work with. He knew the car he was selling, and went over the options of the car. These was no pressure to purchase the car. A great experience at Ramsey infinite.

  Joyce D'Imperio
2 months ago
Purchasing a car is not normally an enjoyable experience. However, last week we went to Ramsey Infiniti and Sam Tehan (General Sales Manager) and Michael Willey (Salesperson), made it a far better experience. Both were incredibly efficient, knowledgeable and negotiated in good faith. We were in and out of the dealership in a little over an hour. When we picked up the car the next day, it was missing rubber mats. Sam said he would order for us and would call when they arrived. Very professional and great to deal with. We will definitely be back.Joyce D.

  Nancy SanEmeterio
a month ago
It was a pleasure to deal with everyone at Ramsey Infiniti. There was no pressure I felt their prices were very fair. A special shout out to John who was wonderful to deal with and a special shout out to TJ who was like my own private tutorial when it came to explaining the car he did a fabulous job.

  Eric Martinez
2 weeks ago
When I first came I was greeted right away and the atmosphere was really nice, my salesperson Daniel help me out with any concerns I had and was really nice throughout the whole time and I couldn t be any happier with the way I was treated, exceed my expectations and definitely recommend this place.

  Jessica Bencosme
a month ago
Horrible experience with service advisor Jenn. This is the second horrible experience with Jenn that me and my husband have experienced with both of our vehicles. This dealership charges more double the price for transmission fluid exchange. Every infiniti dealership within 60 miles charges half the price of what I was charged after I had to argue the bill. Jenn tried to charge me almost double of what i paid of the final price until I had a sit down with luke, service manager. My final price was still well over priced so i would not recommend service here.

  Terry NGuessan
a month ago
I called back after I left when I noticed that they removed a sticker from my windshield. The lady who answered the phone in Service did not take the time to listen to me. Then she told me that I have to drive back there. I asked to talk to the adviser who served me while I was there. She said that they don t answer the phone, but she would have him call me back. I am still waiting at this time.

  Dina Baghdadi
4 months ago
Sammy and Mike were the absolute best to work with! Made the buying process easy and smooth. Highly recommend if your looking to lease/finance they are your go to guys!

  Manuel Nunez Gallardo
5 months ago
Excellent experience with Matt and Juliet while buying out my lease car. They help me with all of the paperwork to be ready even before to arrive to the dealer making the process very smooth and quick and also very grateful with Matt for checking around for the best rates.Thank you guys!

  john figliolina
4 weeks ago
Normally, I am skeptical when having repairs performed at a dealership. Ramsey Infiniti was a pleasant surprise. The staff were professional and friendly. The repairs were done perfectly. Needless to say, I will be having all of my maintenance and any other repairs done at Ramsey Infiniti!

  Ashley Altieri
3 weeks ago
Great service. I was taken immediately at my appointment and went in with my 3 year old daughter and they had me out within the hour. They were attentive and very nice.

  Luis Garcia
2 weeks ago
To star I was in the dealer for 2 hours for a oil change that part was ok but what I don t understand why the tech was soppost to perform a pressure test on my cooling sistem all he did was open the hud and look around with a flash light them send the secretary back to me to tell me my car needs a new engine that the engine is burning the coolant there is not such a thing for engine I guess the tech didn t realize that my car have a front recording camera I got everything in camera got home I decided to do a pressure test on my engine I discovered the leak on my own thansk for nothing Ramsey infiniti I will never take my car there for anything at all beware customers with this dealer making people spend money that they don t need to spend for not doing the proper repairs or test on cars

  Jen Duncan
a month ago
The team at Ramsey Infiniti is the best! Dennis Lutz is truly a pleasure to work with when buying/leading a car. He is professional, friendly and extremely knowledgeable and makes the experience truly enjoyable. Matt in the finance department made the process of going through the financing paperwork effortlessly and was also a pleasure to work with. I would highly recommend Ramsey Infiniti & this team. The service department is also & has always been a great experience as well!

  Sarah Tosado
a month ago
DO NOT BUY OR SERVICE A CAR HERE!!!This was the worst customer service I've experienced in the last 10+ years of owning Infiniti cars.The service manager Luke Incognito, and Dealership Manager will make promises to your face but then ignore your phone calls, emails, voicemails, and messages left with reception.When you finally do get one of them, they will lie about getting back to you and fixing the issue.I purchased a certified preowned QX20 in April 2022. It had a crack in the windshield that could not be replaced immediately due to a backorder.I was moving out of state in June, which they knew at the time of purchase.They promised to connect with a dealer in my new state to coordinate the fix.In Aug 2022 I had my new dealer call Ramsey. They spoke with Nuno (the assistant service manager), who said their Field office managers would contact the new dealership once they figured it all out.2 YEARS LATER AND STILL NO WINDSHIELD!I'm extremely disappointed in this brand that I've owned for over 10 years and this dealership I've used since 2016Update:In response to your reply this is the only review I have posted on googleLuke never told me that moving out of state was the issue or an issue at all.If I had known I would happily driven back to NJ and had the windshield replaced.All I wanted was for you to follow through with your promise of replacementLuke only spoke with me once last summer when I said the windshield still wasn't replaced and he thought it was doneHe said he would get back to me, when he never did I reached out to corporate for assistance.The first I heard about moving out of state being the issue was when corporate told me.If you need me to drive to NJ from TX to get the windshield replaced I will

  Linda Saleh
5 months ago
Hands down best car dealership I have ever been too (and I've been to a lot!) Super quick, efficient, knowledgable and probably some of the nicest people I have ever met. The manager is so welcoming and helpful! Sales Rep, Michael, really knows his stuff and walked me through everything step by step!

  Corrin Swepson
4 months ago
From when I dropped off my car, from when they assured me that my car was finished and ready for pick up, they kept the customer service at a high level. Jennifer kept me informed about the loaner car I d be getting, no need to rush back to return it, and made sure everything was as good with my car. I d surely be back to get another vehicle from them.

  Linda Quigley
6 months ago
My service advisor was great. However, I think they should all review a customers account before coming over and sharing the different repairs that the technician recommended this is the second or third time this year that I was told I needed windshield wipers, engine filters and in cabin filters, all of which have been replaced During recent service visit. It makes you wonder if they re really checking the car to see what it needs for if we re just trying to sell basic services to rack up the bill I m a big fan of the Ramsey auto group, but this is getting concerning.

  Kelly Couto
2 weeks ago
I m so grateful to the Ramsey Infiniti team! Warm, kind, knowledgeable, and so helpful in creating purchase options for my budget & personal scenario! Be sure to ask for Jose and Harold in Sales and Finance with Jamie!

  Mira Nikitchuk
4 months ago
@Ramsey Infinity, great location and Harold who was my salesman, really have their stuff together! Whole process of buying me new dream car was very easy and didn t take forever, they provided me with their best car ever, 2023 QX80The price was rite and financing was a breeze. I m so pleased and would recommend visiting this dealership for your next purchase!

  Hillary Mandell
3 months ago
Great experience with our salesperson Alfredo and the finance manager. They were efficient, responsive and helpful which made our trip from another state easier. Great job!

  logan burke
3 weeks ago
My experience with the Ramsey people was amazing, they helped through the whole process from first contact and on they were great helpful people and, work with you to get what you want. Would highly recommend making your choice with Ramsey Infiniti.

  Himani Jani
4 months ago
Sammy and Johnny were a pleasure to work with! Made my buying experience seamless and stress free. I highly recommend them, and if your in need of purchase reach out to them ASAP!!!

  Kaitlyn Turner
5 months ago
The service here has severely gone down hill. My family has bought four infinitis from here and its safe to say I m not coming here anymore for service. They charged me 120 dollars for an oil change, tire rotation and a multi point inspection. Infiniti always give you a complimentary car wash, one of the reasons why I like going there. So after 2 hours, I hadn t heard anything so I decided to show up, saw my car sitting in the parking lot, unwashed. So I waited 2 hours for an oil change and no one could even call me when it was done? When they gave me their suggestions it was all things that I have replaced within the past year at another mechanic. When I questioned them about it, the service manager suggested I got all cheap items including my new time belt. They also said I needed all 4 tires to be replaced when I replaced them last year. The service managers always give an attitude. Honestly, this is the second time I had a bad experience with them, after the first I wanted to chalk it up to a fluke but its confirmed for me now and I will not be going back. Its clear they ve raised the prices of the service, but the quality has severely decreased. Not worth it at all.

  Dwayne White
5 months ago
Dear Ramsey Infiniti team,I wanted to take a moment to express my gratitude for the wonderful service I received today. Your team went above and beyond to ensure that my needs were met, and I couldn t be happier with the results. From the moment I walked in, I was greeted with a warm smile and made to feel welcome.Special thanks to my Service Advisor Christina.Christina was knowledgeable, professional, and courteous throughout the entire process.Thank you again for your exceptional service

  Kevin Brown
2 months ago
I love coming to Ramsey Infiniti for my services. The waiting area looks like a hotel lobby. My service Advisor Gabriel was extra attentive in serving my QX80. When my car needed 2 new tires that were not in stock he offered to pick the vehicle up at house and return it after completion. Service. Thanks.