Acura Of Ramsey

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Simon Kong
2 months ago
Insurance deemed my previous car a total loss so had to quickly replace my old Acura. After looking online at some MDXs and Odysseys, I came across a couple at Acura of Ramsey that fit into my budget. I reached out to Norman G. via email who promptly responded. We went back and forth a little about price and eventually agreed to a price. Once I got to the dealership, Norm greeted me and was very easy to talk to. I could tell he was very knowledgeable about the car and really made an effort to answer any questions I had thoroughly. He didn't ambush me with any surprise fees or anything and just made the entire process very easy. As someone who dreads car shopping, Norman really made me rethink my attitude about car buying. If you are interested in a car at Acura of Ramsey, I can't recommend Norman enough.One tip I have about car buying is once you find a car you are interested in, find a salesperson, either through their website or Google reviews (which is what I did) and reach out to them via email and ask questions and even hash out a price if you really like the car before going in. It'll make the rest of the process much more relaxing.

  Michal Zelazny
2 months ago
I was in your Dealership with the desire to purchase the vehicle 2 weeks ago, after almost making the deal of my life, paying you 28,500 + Tax + DOC for a total trashed war zone Acura with 56-58k miles, which comes to total 31,500, we couldn't make a deal because your sales Rep and You, couldn't drop not even $1, I asked for few hundred I even asked how about "3 oil changes" really ? You guys didn't wanna move 30k pre owned trashed vehicle with accident on the report, sloppy spackle on bumper, scratches all over inside outside and destroyed rear seat? What kind of business is this... I told you this car won't sell and it will be on your lot for another few months and you will be forced to drop the price anyway or send it to the auction... You guys didn't care because it's not your money, you won't move that car for 28.5k or 26k or 25k good luck, I doubt you can even find a buyer, you will l end up selling it on auction and losing Money. Bravo to Artie N. Senior Sales Representative and Manager Elbio, you guys are special, you had a buyer who wanted to buy the car and you told me "maybe this car is not for you" because I asked for 3 free oil changes or few hundred in discount so i can take the car. Shame. Keep it.

  Sussy
5 months ago
I had such a great expierence here! Norm one of the salesman helped me through the process of buying my first car. He did so much for me and made me be able afford my Acura TLX. Believe me I was having a hard time making the choice but Norm was more than understanding and patient. I would come here again in the future!

  Kenneth Manzano
3 weeks ago
Had a weather seal around driver's window replaced in 12/23. Afterwards found what I thought was some kind of adhesive residue on the driver's A-pillar. Tried to clean it once I got home, but found that it was actually small scratches.Called Acura of Ramsey, was told to I could come the next day to speak to the service manager (I was unable to return the same day because I was busy). Upon returning, the manager was out and the service rep said he was not informed of any issue and he couldn't help me, come back another day. Called a couple days later and the manager was out again.Now I get my car services at Park Avenue Acura in Maywood, NJ.

  Joey
3 weeks ago
Ashawn was absolutely amazing to work with. Knowledgeable, down to earth, and helped me get the best price on my 2021 TLX in the whole area. Transparent and fair pricing, an overall seamless buying process. Highly recommend working with Ashawn if you're looking for an Acura!

  Aimee Gall
3 months ago
I had a fantastic experience with Norman who helped me purchase my dream vehicle. From the moment I walked into the dealership, he was attentive, knowledgeable, and went above and beyond to ensure I got the perfect vehicle for my needs. Him and his team patiently answered all of my questions, explained the features, and even took the time to demonstrate how everything worked. Norman's professionalism and friendly demeanor made the entire process enjoyable. I left the dealership with a big smile on my face, all thanks to this exceptional salesman's dedication and expertise. I highly recommend Norman at Acura of Ramsey to anyone in search of a great car-buying experience!

  Brent Bagwell
2 months ago
Had the best car buying experience at this dealership, all thanks to Norm. Very knowledgeable about the vehicle (all cars in general) and helped me make the right decision. Never had a salesman be so patient and willing to help in more ways than one. If you are looking to purchase an Acura and want a fair and honest price, ask for Norm at Ramsey Acura. You won't be disappointed. Big thumbs up to Norm and the entire Ramsey Acura team, nothing but great things to say about this dealership.

  Adalberto Freay
3 months ago
If you come to Acura of Ramsey, Norm is the guy you want to see. Highly Recommend! He is great to work with and really goes above and beyond to secure your desired car and ensures top quality. He also keeps you well informed along the way about timing and next steps. The level of professionalism and customer service is top notch, you will not be disappointed. I reiterate, if you come to Acura of Ramsey, Norm is your guy!

  CHRIS ARIAS
a month ago
Highly recommend this dealership. Drove over an hour for their inventory, best in the area by a long shot. Alex and Justin were great and made it a smooth transaction. Extremely happy with my MDX. I will definitely make the trip again for future vehicles.

  Dina Eidman
2 months ago
Alex was an absolute pleasure to work with. He made the stressful process of leasing a car so seamless and easy. He also made sure I got the best deal possible. This was my best experience at a dealership. If you re looking to lease an Acura, I highly recommend working with Alex at Acura of Ramsey.

  Melissa Gonzalez
7 months ago
Great service all around! I ve leased numerous Hondas & Acuras and will never go anywhere else. I even purchased my son his first car here the same day I traded in my car. Norm was very knowledgeable, not pushy and helpful all around. I will never go to anyone else.

  Kevin Ferrara
6 months ago
My wife and I recently purchased our MDX and couldn't be happier. The customer service is top notch. Highly recommend stopping by and asking for Norman. He made our experience like no other. He's very honest and will guide you through step by step. Very friendly environment. 10/10 highly recommend Norman at Acura of Ramsey.

  Rida Khan
2 months ago
It was a pleasure working with Mo R. getting a new vehicle. He was extremely helpful getting me the deal I was looking for. He made the entire process very convenient and smooth. It was my first experience buying a vehicle. I'm glad Mo was able to assist me, and make experience an unforgettable one!

  John Bernardo
a week ago
I have done business with Ramsey Acura before on two other vehicles. I called in about a CPO 24 MDX Tech. I asked the gentleman for some pictures of the suv and he said there s 45 you can view online. He told me that he would call me back and give me an out the door price.Since I never heard back, I took the 45 minute ride up there to see it. The suv was completely soiled currently being driven by someone there, and it actually has 8200 miles and not the 4233 advertised online. Gentleman was non apologetic and could care less

  Max Kotler
3 months ago
I don t think there s anyone else I d trust more with buying a new car than Norm! He s very put together, super knowledgeable, easy to deal with, and above all else a great salesman. He didn t try to sell me on anything I didn t need, and made sure I was comfortable through the whole ordeal and explained every step of the process. 10/10 will continue to work with Norm for any purchases or leases in the future.

  Lisa S.
6 months ago
Overall, we were very happy with our experience at Acura of Ramsey. Upon arrival, we were greeted by Norman, one of the sales associates. He was friendly, knowledgeable, & helpful. We explained we had an appointment to see a car that we found on their site & that we were looking to purchase it as a first car for our son. Norman went over everything with us in detail & answered all of our questions. We also appreciated that he took the time to go over all the features of the car with our son & explain everything so he understood it. At no time was Norman pushy. He didn t rush us or try to persuade us in any way. Because of this, we felt comfortable & confident in our decision to buy a car from Acura of Ramsey that our son can drive safely for many years to come.

  Gina Barillaro
5 months ago
The folks at Acura of Ramsey were very nice to work with, especially since I had purchased my car from out of state. I would highly recommend working with Norman! He was professional and transparent and helped to answer any questions. He stayed in communication with me as well after purchasing the car to help wrap things up. If you are looking for great customer service, ask for Norm!

  Arturo Ciani
2 months ago
The staff of Acura of Ramsey are amazing. Nick the sales manager is a true professional and knows how to keep customers coming back.My salesperson Norm was amazing informative fast and responsive. If you want an Acura this is the place to buy it do not hesitate.

  Emily MacDonnell
3 months ago
I had an awesome experience at Acura with the help of Norman. He asked me my wants and needs and presented me with options that fit what I asked for. He was not pushy, but instead, knowledgable, understanding and asked the right questions. It was a very smooth transaction overall!!

  Juan Estrella
a year ago
I loved my experience at Acura of Ramsey! Norman was a great help and really made me feel comfortable buying my first car! Everything from start to finish was a very easy process. Definitely recommend people to go here for their cars! Thank you again Norman!

  Amaury M.
a month ago
I had a great experience at this location . Norman Gravino made the whole purchase process so smooth that i cant complain. Since i walked inside the dealer the vibes were great , i truly recommend this place for anyone looking to purchase their future car .

  MaryAnne Monzon
3 months ago
First off I just want to preface by saying I had the most horrible experience at another dealership prior to this visit. So I absolutely came into Acura of Ramsey skeptically. However my husband and I had a wonderful experience. We came in later in the evening as we drove all the way from Brooklyn and were treated kindly by all when we came in even with the late hour. We had our kids with us who were also treated kindly and even met a dog who was a delight. And the sale of our TLX felt completely transparent and went so smoothly and we had options that made our decision a no brainer. Thank you so much to Norm and everyone we interacted with, we would both highly recommend Acura of Ramsey! (And I don t ever leave reviews).

  John Polding
2 months ago
My wife and I made an appointment three weeks ago to meet with Norman Gravino regarding the purchase of a 2024 RDX. We could not have been more pleased with our meeting with Norm, or with the outcome! We ended up getting an Excellent deal. Norm was attentive, forthright, articulate and, above all else, honest and transparent. We bought the RDX I wanted, in my preferred exterior/interior color combination. When we returned to pick-up the new vehicle, Norm made a point to spend as much time as needed with me to explain, and walk through, EVERY feature (in particular, all technology-related features) in the vehicle. If you are interested in purchasing a new vehicle and want to deal with a true no nonsense, no pressure, and honest professional salesperson, look no further than Norm Gravino.

  Fabi A
3 months ago
Amazing team that truly cares for the clients! Thank you Roddy and the management team for your help on my dream car!

  Dustin Baarck
3 months ago
I recently had the pleasure of working with Norman Gravino when purchasing my Acura Integra, and I must say it was a positive experience. Norman's professionalism and trustworthiness stood out throughout the entire process. He was knowledgeable about the vehicle, attentive to my needs, and ensured a smooth and transparent transaction. I highly recommend Norman for anyone looking for a reliable and trustworthy salesperson.

  Charles M
a month ago
I had a great experience at Acura of Ramsey, which was a refreshing change after my terrible encounter with Park Ave Acura's dealership. The manager, Carlos Duarte, at Park Ave Acura tricked me and spoke ill of the people at Ramsey. Despite his deception, I made a wise decision to buy from Acura of Ramsey, and I am glad I did.

  Dave M.
10 months ago
I recently purchased a car from Nick Mazzilli and had a great experience. He was knowledgeable, friendly, and not pushy at all. He took the time to answer all of my questions and made the whole process easy and stress-free. I highly recommend him to anyone looking to buy a car!!!

  Kerri George
a month ago
Probably one of the worst dealerships I ve ever been to. No one greeted me, there was a lack of salespersons, no receptionist. Finally waited and got a salesperson and said they were gonna appraise my Lincoln MKX and didn t even look at it, told me to go on a test drive and pretended to appraise my car and said we would never take a car like this . So rude. The Acura MDX I test drove was probably the worst car I ve ever driven and felt like a go cart. Not even luxury. The sales room desperately needs a renovation. DO NOT GO HERE!!

  Manuela Amarante
a month ago
I had a great experience at Acura of Ramsey. Alex, Artie and Stu were extremely helpful and went above and beyond to get me the car I wanted. I would highly recommend them!

  Daryll Montiero
6 months ago
I needed a new, was looking for a SUV and to stay in a certain price range. I seen 2 cars I was interested at Ramsey, so my family and I headed over. As soon as we walked through the door we were greeted by Norman. Asked what I was there for and with in a few minutes I was able to check out one of the cars I came to see (the other one had already sold that day). After checking out the car we went back to Norman's desk to see if we could work out the financials. After running the numbers the monthly payment was more than I was wanting to pay. Norman let us know there wasn't much wiggle room with the price of the car, but he was seeing what he could work out for me. He also checked their inventory to see if they had any SUVs that would work out better for me in my price range, but they didn't have anything. After taking the rest of my info and giving me his business card, he said go home think everything over we talked about and he would be in touch. I really didn't think I would hear back from Norman. The very next day Norman called me and had a couple of different options for me that put the car I was interested in more in my price range. One of the options really worked for me, and I was able to buy the car that day. Norman really went the extra mile for me, because he could have easily sold that car to anyone else, but he knew I really needed and wanted the car. He really worked out a good deal for, and I really appreciated that. If you are looking for an Acura, I definitely recommend seeing Norman at Acura of Ramsey. Great customer service and communication.