C & T Towing and Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Daneane M.
4 years ago
I called several towing companies. This one had the best rates. They tow truck came quickly. The driver was courteous and professional. He explained the process to me. After he changed my tire, he showed me where the defects were in my tire and he recommended my next steps. Payment was accepted over the phone. Extra steps were taken to protect my personal financial information. All in all the was an amazing company. They turned a potential dreadful event into a minor hiccup in my day.

  Judy Groskranz
3 years ago
This company was contacted by my insurance company when the axle broke on my 2013 acura. It took a while for them to get there, but it was the evening of a big storm, with downed wires and tree limbs everywhere, so for that I have to give them a pass.The tow driver was Manny, and he was EXCELLENT. He diagnosed the problem immediately and told me how much I should be charged for the repair (exact amount my own mechanic said!). Had to jumpstart the car to get the window up when he dropped the car off cause the battery died due to the use of the hazard lights. Very respectful and professional.Couldn t have the repair done at my mechanics shop because I was too far from home and only covered for so many miles. So Juan at C&T was given the green light to repair. Couldn t have been happier with the repair job, and the car was ready for pick up that same day! Juan was friendly, honest and straightforward and did a great job with my vehicle repair.If I lived in the area, I would surely use this shop for my auto repairs. And I ll keep the business card in case I ever need a tow.

  rich gurl
5 years ago
Hello Everyone who reads this my name is Gwendolyn Carson. I have been a customer with this company for 10 years+. Every car I had they have serviced me well. From the price, to any installation to,a simply tow. They never had a problem picking up my truck. They work hard for their money. Now I live in Newark and I will pass many repair places to get to them. Absolutely Nobody can touch my vehicle only CT TOWING. JUAN AND CHRIS is better than a Dealer. I trust them first before a HIGH PRICED DEALER.

  silvester nyakundi
4 years ago
Very poor service from start to destination, just reviewing so that no customer experiences what I experienced. They say they'll arrive in 65 minutes, guy comes after 120 minutes. Loads my disabled car to his towing truck yes, on the way to destination man can't be still and just drive, on the phone now and again. At my towing destination, worst of all he unloads my disabled car on the street in the middle of the road and pulls away saying he's in a hurry, and I have to start pushing my car off the road to make way for traffic. Better I could have left my car wherever it was than having C & T Towing add me pressure and frustration.

  Nadea Demma
5 years ago
If I could give 0 stars I would. Our insurance agency used them for our roadside assistance. Not one person told us that we needed to have the payment method of our credit card in person. Not geico, not the dispatcher or the tow company and not the actual very nice and professional tow driver who was very nice and arrived to tow the car. This company s owner refused a payment over the phone. You know why ? So he could try to threaten and then tow the car to his lot to charge us more money for the additional mileage and storage fee. A simple $160 bill was going to put this company out of business I guess. Instead he wanted to tr to bilk more money out of us ! This place is ridiculous people prepare for things when they are told to prepare for them. NOT ONE person told us this policy but yet they are trying to make this our problem and then bill us for a decision they made not us ! Well this is far from over and if there is one thing stolen or damaged on my car I ll sue them as well as have my uncle who runs the division of consumer affairs remove their license !

  theresa comar
6 years ago
Woman who answers the phone is an EVIL, RUDE, NASTY, INHUMANE individual. She should never be allowed to have contact with a customer! My car was accidentally towed from my apartment buildings parking lot. I nicely tried to explain this to her and try and work it out. My car was towed at 8:30 PM, by the next morning when I realized my car was gone, the tow company wanted $310 to get my car out. Charging me for two days plus random other fees!!! 2 days in less than a 24hr period. She told me she didn't have time to help me. Her phones were ringing and she was to busy to listen to me. I asked to talk to management, she refused! She told I should just stop my pleading, it wasn't going to help me at all! Really? Heartless b*"CH! When I did go and pay the money right away, since I had no other choice! My car was being held hostage, so I paid the ransom! The mechanic man was nice to me, helpful and attentive. The nasty lady(only because I have class), was hidden away in a room. She wouldn't come out to face me.

  Dee L
8 years ago
My auto insurance company provides roadside assistance and, when called, dispatches the request to the towing company that can get to the location the earliest. C and T Towing told the company they would be there in an hour but showed up 2 hours later. In addition, after waiting for 1.5 hours, I was told that the $75 that is covered by my insurance would only cover the hookup and up to a 4 mile tow .and then would be charged $8.50/mile for any overage. Given that it was late in the evening, I had no choice but to still get towed by them. The drive home was 25 miles as I directed the driver using my iPhone Waze app and was aware of the total miles covered. When we reached home, I expected to be charged for a 21 mile drive but was overcharged by $25.50 for 24 miles instead for a total of $204. In addition, the lady at the main office told the driver that given the time (~10pm) that I had to pay cash. When I told her that I did not have enough cash, and that is something that she should have specified when I first spoke to her. She began to scream and said that I should have told her that I was going to pay by credit card. She also told the driver to put my car back on the truck and bring it back if I did not pay in cash. THE STAFF IS NASTY! THE TOWING COMPANY RIPS PEOPLE OFF! DO NOT BELIEVE IT IF THEY SAY THAT CUSTOMER CARE IS THEIR #1 PRIORITY! CUSTOMER CARE IS NOT EVEN IN THEIR VOCABULARY. WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!!!!!

  D Petriti
2 years ago
Read reviews always.I was told over the phone 110 $for 3.7 or 3.8 miles.The driver made it more then 4.5 going around my neighborhood.When we arrived it was 117.50$ because he said it was more then 4 miles.I repeat he was driving around my f..... neighborhood.I told him you have te turn here i dont live this way. I feel bad not for the 7.5$ but for the way they treat me to get those 7.5$.Gps shows 3 ways to get to destination 3.5miles ,3.7miles,3.8 miles. And this is for the manager ,bad reviews doesn't come from the competitors or other business they come because you guys have bad service.

  Stephanie Rosario
7 years ago
I got in touch with C & T towing through my insurance company. First of all I waited over 2 1/2 Hours for them to come in and tow my car when the wait time was 30 minute because I was literally 10 minutes from their shop. 2nd of all when the guy came finally I was told I needed to pay an additional $80 apart from the $75 that my insurance covered to "insure the car would be kept in good condition" once putting the car up on the tow truck the guy broke my axels and brakes on the passenger side of my car. Lastly after everything I went through with them they charged my credit 3 times for $80.00. I WILL NEVER DEAL WITH THEM AGAIN, AND ADVISE ANYONE TO CHOOSE ANOTHER TOW COMPANY. I GAVE THEM ONE STAR BECAUSE ITS NOT POSSIBLE TO CHOOSE NONE. HORRIBLE EXPERIENCE, HORRIBLE CUSTOMER SERVICE.

  Joonie Gee
6 years ago
I wish there were an option for negative 0 stars! From the driver to the office staff, these people are crooks! I used their tow service via my insurance company. The driver followed behind me to my mechanic. He intentionally drove way under the speed limit In an attempt to lose me. My teen son, who rode in his truck, said he talked on his cell the whole time and used all kinds of fowl language in addition to complaining to my son about being annoyed about me requesting he follow me. I did so because my route was 3.9 miles well within what's covered by my insurance. Due to his driving shenanigans, i had to switch my route. This added almost 3 miles to my route. Im the end, my GPS clocked 6.6 miles. He claimed his said more than 10 miles. I complained to the company and those crooks backed him up though I could offer proof that even the longest route was nowhere near 10 plus miles. He gave me no receipt, demanded cash rather than a card that I could've used for a receipt, and even with knowledge of this, the tow company backed him up. I've filed a complaint with my insurance company, and the BBB. It's not the 42.50 it's the principal. I had no prior knowledge of the unethical practices of this tow company and this drive who identified himself as "Chris" which I suspect was a lie. But you now know. I'm warning you, stay away from these crooks. I rate C&T Towing a negative 42.50 stars for every dollar they robbed me of!

  Joshua Van Hart
6 years ago
This place is the worst. I needed to have my motorcycle towed 20 miles and they charged me 250$. I had called other tow truck companies in the area and it should have only cost me 150$ but when I told them this they could care less. The lady answering the phone is extremely rude and doesnt care what you have to say. Avoid this place at all costs. Its a shame I have to give it one star, they deserve no stars.

  Dani Massaro
6 years ago
This business scammed me out of a transmission. After the first trans they put in it failed six months later, they rebuilt it again (after first trying to tell us there was nothing wrong with it), and four months after that, I got stranded on vacation in Virginia because all the wires their trans guy left hanging during the job burnt onto my exhaust and shorted out my starter. I have a letter from two ASE-certified mechanics, including one from the Chevy dealership I was forced to take it to in Virginia after no one else could figure out what was wrong with it, stating that the cause of the work they had to do was the hanging wires and other mistakes made by this trans guy. When we called C&T, they put us in contact with the guy that did the work and told him what happened, and he literally laughed at us, swore at us, and hung up on us, after refusing to take any responsibility. This is the WORST kind of business, the kind that takes advantage of customers and refuses to stand behind its work. Beware!

  Joy Bastien
5 years ago
My fianc� and I broke down in Rahway, NJ after traveling from NC. The tow guy came, I think his name was Muhammad, friendly guy was to tow us somewhere, but he asked us why not use where he works/ we said, Ok since he seemed like a nice guy. Long story short, I can say w/o a doubt, these ppl worked hard to make sure we weren t stuck in NJ and our trip not ruined. They did everything they could to fix the truck same day (1/25/19) but they had to order a part - so the owner dropped us off at our hotel. The truck was ready by lunchtime today, Saturday, 1/26/19. They came and picked us up. Ppl will try to get you, but I didn t get that vibe from these ppl - I don t know the owners name, but thanks for helping us get back on the road quickly and for not charging us an arm and a leg to do it! I d recommend this place.

  Jeff J
4 years ago
C&T towing was dispatched to me from AAA. My vehicle had a blown upper left control arm due to hitting a pot hole. Driver shows up, 2 and a half hours after being called. Driver showed up claiming electrical issues with his truck. Not the point. Point is driver looked at my vehicle for 2 mins and said he could not put my vehicle on his flat bed tow truck and advised me i needed a hook truck with dollies and he leaves. So i called All Car Towing in woodbridge, not only were they there in 15-20 mins, they PUT MY TRUCK ON A FLAT BED. When mentioned to the tow truck driver from all car about my experience with C&T, i was told that I had been lied to. I have advised AAA of my experience with C&T towing and they are launching an internal investigation with this company. DO NOT USE. YOU WILL BE LIED TO!

  Michael Romano
2 years ago
I have a private lot only a mile or two away from them. We call often with illegally parked vehicles and it's a crapshoot if these people even show up. On Thursday this past week I called twice for 2 cars to be removed and they never even showed up.DON"T USE THEM

  Paul Fortunato
6 years ago
Terrible Service. Left me sitting on I78 for hours saying driver couldn t locate me. Had to get towed to a dealer. Don t think they wanted to go that far. Advised I would need to call roadside assistance back because they couldn t help me. Said they tried twice. Right at Exit 55. How easy can it get.

  Rafael Lopez Jr.
2 years ago
Called around 8 in the morning and 10 o clock came and never had anyone come out to service me. I called Velez towing from 5towns away in Newark NJ and they had someone helping me in 30 minutes.

  LaShelle Cross
4 years ago
This place is a RIP off! I only went there because geico has a partnership with them. They pretended I would get a 30% discount but it was never applied to my bill. When I asked about the discount he tells me it was already included but it's not listed anywhere on my invoice. I feel like they took advantage of me because. I am a woman and I was in a desperate situation. I will never return here and I will be complaining to geico as well.

  Biz Cas
6 years ago
Illegally towed my vehicle, then forces me to wait the entire weekend to get my vehicle. Disregarded my rights to an afterhour tow. Left me on hold for hours while trying to reach a supervisor. I was parked at a subway, the restroom was out of order so I left to find another establishment. Upon my return my vehicle was already gone. LESS that 10 minutes. They use "spotters" to prey on customers. WILL BE CALLING CONSUMER AFFAIRS!!!!

  A Lieberman
10 years ago
Do not waste your time with this place. To sum up our experience, a guy who said his name was Joe from C&T Towing came and left within less than 5 min. His complaint was that he got mad at us that we asked him why he was late. We patiently waited over 2 hours for him in 30 degree weather. Me (6 mos. pregnant) and 9 mo. old sick son. He left us stranded in basically the middle of nowhere. Read the reviews on yelp, too. They are also terrible. This place should be shut down.

  Francisco M
8 years ago
I purchased a car from their Dealership in Elizabeth, I was in a financial bind they helped me with no down payment and low weekly payments i drove out with my car the same day and kept my job. Thank-you so much i will never forget how you have helped me and my family again thank-you so much no one would ever do this for us.

  Kanden Lapoma
9 years ago
I have had nothing but good things to say about C N T.. They always have both mine and my husbands car in and out. I have road side assistance with my insurance company and my trans had blown I was going to bring it to the ford dealer until the tow driver said his boss pops trans' in and out everyday. I got the car in and the owner looked over it almost instantly. My Godfather had a trans problem with his car as well and went through C N T with his warranty and has spoke highly of the service. Ever since then, this is where I go. My job is demanding so I don't have time to sit and wait and be left with out a car C N T is the place to go!

  Gregory Porpora
9 years ago
The starter on my Jeep failed. My insurance company contacted C&T Towing at 10:30am. I recieved a text that the ETA would be 11:20am. I raced to get to the jeep (I had left it overnight where it broke down) to be there. At 12pm I called to see wher e the truck was. I was told 25 minutes away. At 1pm, I called again. I was told he was on his way it would be another 25 minutes. He was in Avenel which is about a 20 minute drive. 2pm still no truck. They told me he was stuck in traffic. The truck did not arrive till after 3pm and the driver showed me that he did not receive the request untill 12:40pm. Unless you like hanging around your disabled vehicle for 3hrs. I would avoid this company.

  anthony perretti
8 years ago
I am a tow company myself. Came to there lot to get a car and I did not have workman's comp insurance with me. The car was right in the front of there lot being that they are in the same business as myself they know how valuable time is in this biz they refused to give me the car. Thanks

  A A
9 years ago
I called them because my car was stuck in the ice they took 45 min. to come plus they didn't give me a price for only pulling my car out of the ice and finally the coast was $300. I refused to pay then the truck driver block the way on my car and said you have to pay $50 bucks for wasting my time. Not recommended at all.

  luis costello
4 years ago
If ever you need a repair at C & T Towing and Auto Repair make sure you speak CHRIS WEAVER & work with TAMARA WEAVER is honest, professional, and very kind! He is what makes the place worth going to!

  D Pando
8 years ago
Great experience. Fair priced. My car was ready quick. Juan is the mechanic I dealt with. He is very knowledgeable and professional. Highly recommend.

  Mark Saladini
4 years ago
STAY AWAY FROM THIS PLACE!!Would give 0 stars if I could.Bad experience all around, with towing, repair and customer service. No one is responsible for anything, you always have to speak to someone else, and the owner acts like he couldn t care less.

  Puppy Girl 101
9 years ago
I am a Manager with C&T Towing Inc. We have been in business for the last 15 years and have helped thousands of customers here in NJ, If you are a consumer that reads reviews to choose a place to take your vehicle to, please take into consideration,Bad reviews may come from other local business competitors, employees that no longer work with this company as well as a customer that was towed for parking in a tow away zone. C & T is taking the right measures in hiring a company that will have a 24hr surveillance on all reviews and who will be having total control on the IP Addresses where the fake or abusive reviews come from so C & T can take the appropriate legal action against online cyber stalkers and cyber bullying to protect the company's reputation,Customer care will always be our #1 priority.

  Jeremy Company
a year ago
this is horrible, I have been calling for the past 2 days. the first time they picked up they hang up right away. how do they even run their business if they don't even help or pick up their phone? they lost a client for sure and I guess those bad reviews are legit ..