Route 23 Honda Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ricky Rexach
4 months ago
Very friendly staffBut the auto repair pricing is sky high very very expensive It's a shame because you spend all this money. Purchasing the car from their dealer. And then if you need a repair it's going to be sky high. Your better off going to another mechanic and pay half of what they're gonna charge you. Sorry, but I'm just scene honest.Again the staff is very friendly

  LINDA R. HEFFERN
2 months ago
Wonderfull experience and quick in a emergency situation for our family. Great staff and easy to work with. No pressure and full knowledge on their cars. Our salesman, Mr Yaik Tung was a pleasure to work with. Kind, pleasant, and knew every answer to our questions. Highly recommend Honda route 23, Pompton Plains

  George Joseph
9 months ago
Hands down one of the best service providers. I recently came in with my 2017 accord coupe to get a key made and also check on a problem with the gauge cluster. As soon as I came in I could tell this dealership was different, they took pictures of my car and also put down a paper mat and plastic seat cover and this blew me away. Not only did they respect me and my time they also respected my car and this shows a lot. I have been to metro Honda near Bayonne and so many other dealerships in the area but this one takes the cake. No other dealerships will treat you with this level of respect. My service advisor Poppy was AMAZING. She understood the issue I had with my car and got it in right away for a key and diagnostic test. I had the car back within 2:30 hours for all this work. I used to get oil changes done at metro Honda that would take 3 hours long . Even though I live about 45 minutes to an hour away I will be driving the distance even for basic maintenance like oil changes for all my cars.Thank you guys and keep up the good work!!

  MD Nurul Islam
8 months ago
I recently had the pleasure of visiting Route 23 Honda Service, and I must say, it was a fantastic experience from start to finish. The staff there is truly amazing; they were friendly, courteous, and went above and beyond to make me feel welcome.The atmosphere at the service center is simply superb. The waiting area is comfortable and inviting, making the whole experience enjoyable. Plus, they offer free coffee and food, which is a thoughtful touch and a great way to keep you refreshed while waiting for your car.The prices at Route 23 Honda are very reasonable, and the technicians are incredibly knowledgeable about your car's specific needs. I felt confident that my vehicle was in capable hands, and they addressed all my concerns with professionalism and expertise.I can't stress enough how excellent their customer service is. They genuinely care about their customers and take the time to listen and understand their needs. It's evident that they prioritize customer satisfaction above all else.Not only is the service top-notch, but the location is also impeccably clean, adding to the overall positive experience.If you're looking for a reliable and customer-centric service center, Route 23 Honda is the place to go. I highly recommend them for all your automotive needs. They have won me over as a loyal customer, and I'll definitely be returning for future services. Bravo to the entire team!

  anthony greco
7 months ago
I bought my 2008 Ridgeline at RT 23 Honda and except for a flat tire once near my job its the only place that has ever serviced my truck. It is now 15 years old 300K miles still runs great. Poppy and the team have always been great to deal with and any Honda I own in the future will be serviced thereServices: Transmission, Auto windshield repair, Air & cabin filter replacement, Tires, Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Auto A/C recharge, Auto brake repair, Tire rotations, Auto detailing, Wheel alignment, Brakes, Auto battery maintenance, Auto tire replacement, Auto windshield replacement, Air conditioning, Wiper blade installation, Battery, Oil changeServices: Transmission, Auto windshield repair, Air & cabin filter replacement, Tires, Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Auto A/C recharge, Auto brake repair, Tire rotations, Auto detailing, Wheel alignment, Brakes, Auto battery maintenance, Auto tire replacement, Auto windshield replacement, Air conditioning, Wiper blade installation, Battery, Oil change

  keep it REAL
9 months ago
Over an hour for a scheduled oil change, what's the sense of making an appointment? Plus, I got charged for a FREE tire rotation, and they will not refund me my money even though they were the one who told me.Why would you tell a customer "we charged you for a free tire rotation" and then not refund them? I spoke to someone from the dealership and explained the situation. They listened to me and said I will call you back, and guess what?" It's 3 weeks later, and no call back....so that says it all right there.Good luck... this place doesn't have my blessings and beware of the FREE $39.99 TIRE ROTATION...

  maxwell gibson
7 months ago
I recently had the pleasure of visiting Route 23 Honda Service, and I must say, it was a fantastic experience from start to finish. Yaik Tung was very patient with me making sure I have everything prepared for me to drive out the lot with my brand new car.

  Suzi Meyer
9 months ago
Wonderful experience here. Everyone was super nice. Yaik was amazing and pleasant. The managers were incredible to work with. I will be another car here. Plus you don t need an appointment to ask questions.

  Z
a year ago
I scheduled an appointment with them for only a routine oil change... I waited 2 hours without Anyone checking in with me about my service. Is it because of my lifetime oil change is "free" (not really, because they upsell their cars for profit so the price is hidden in the sale price) and they don't think they make any profit from it? Don't offer this perk to new car buyers if you are going to disrespect their time.I emailed them immediately since I know they Love to send followup surveys about their service and mentioned how bad this particular visit was. They mentioned that there was an issue that caused a backup of their services. If that is the case, then wouldn't you think that the customer deserves to know as soon as soon as you find out about any delay so they can decide whether they should stay or reschedule the service to another time/day?? If a customer schedules their appointment, it means they're not just casually stopping in to get their car serviced and are highly likely to be tight on time.An oil change should Never take more than 15 minutes, but somehow they manage to make stretch the work over an entire hour each time I bring my car for the service (5+ years). I would have stopped coming back if it wasn't for the free oil change "perk" with my new car from Honda 23 and my rim/tire insurance requires me to go either here or Ramsey (further away from where I live).If you need Anything else, you might as well call out of work, because fast service does not exist here.From my experience, only the cashiers (which have only been young girls from what I've experienced) are somewhat customer oriented, but they don't associate themselves with the service center at all, which explains a lot.The service center is so bad that I would not consider buying a new or used car from Honda 23 again.

  Shmaya Fischer
11 months ago
"Worst" Honda Service provider out there! The wait time is on average 3 hours. I waited a couple times here for over 2 hours just to bring my car into shop and this is when my repairs were scheduled. They charge you for service about two times the price of any other Honda Service providers. For instance, I had my car inspected for transmission issues by Honda Mahwah and they recommended a treatment for $430 but they still recommended I should come here since they serviced my car in the past, and Honda Mahwah didn't charge me a diagnostic fee even though I didn't end up servicing the car with them, but here they charge me $530 ($100 more ) and when I told them I'll go do this treatment back by Mahwah they are threatening to charge $199 diagnostic fee which was NOT agreed upon before.The service agents are mostly rude (had experience with 3 of them), though, I must admit that the managers are very nice. The guys taking over your vehicle when you enter the shop don't even speak English. The reason I came here in first place was for a transmission exchange. When I called them up asking them if I'll get a loaner car (which not all Service providers are giving) they told me yes, but after taking the car in for over two hours I was told that no loaner car will be given to me (even though they told me so on the phone), so I went out and made several phone calls to other Honda Service dealers and told them I want the car back and take it some other place, somehow, they miraculously found a loaner car for me. Be smart and go some other place that has integrity, is honest, and is not gonna overcharge you. And yeah, you don't deserve waiting for hours because of their incompetent scheduling system.Services: Transmission, Transmission replacement, Transmission repair

  Erika Krausse
5 months ago
Car shopping. Sales rep was very knowledgeable and not a high pressure situation. Will definitely give them a shot.

  Ramon Marcelo
7 months ago
$110 with tax to balance and rotate tires, what an amazing deal!!! These people are so honest and totally not overcharging their customers.

  Stephanie Bush
7 months ago
I worked with Yaik he was really great. He worked with me to get a great deal on a new car and was he helpful with any questions I had.

  Victor Lange
a year ago
Jimmy Ramirez helped us when we went to get an oil change & tire rotation. He is very friendly & professional. Jimmy made things easy for us. There should be more workers with his helpful attitude.

  Vincent Mattaliano
a year ago
Great, efficient service! Convenient location, pleasant waiting area. All service advisors excellent, but a special shout-out, to Poppy Carver. Thank you!

  Jimmy Lombardo
a year ago
Great experience at Honda 23 service center the people were polite and took care of me right away great experience thank you Honda 23

  JOE AYALA
11 months ago
As always a pleasant experience. Was also very happy to see my friend Ron Siegal

  Roman Onik
5 months ago
Was referred to a dishonest place for auto body work.

  Mark Santos
2 months ago
Worst experience with this dealership as a whole

  Said Kamal
2 months ago
Good service and good customer service

  Maya Patel
11 months ago
Excellent service center

  maritza Vega
a year ago
Always great services

  bud braitsch
2 years ago
Friendly and honest folks

  jhon lee
a year ago
Be CAREFUL that here even the manager Erick is an abuser, a scammer, a salesman, also stay away from these miserable Hispanics, they invent you and create jobs so you can qualify for the bank, be carefulTengan CUIDAOO que aqu� hasta el manager Erick es abusador estafador vendedor tambi�n alejense de estos hispanos miserables te inventan y crean trabajos para que puedas calificar para el banco tenga cuidado

  Thania vargas
8 months ago
Excellent services!!Exelente services!!