CarTopia

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Virginia Paz Vallecillo
3 months ago
This is my first car, and I am so thankful and happy with Adam and his coworkers at CarTopia. They made it possible for us to have our car. They made it stress free. I didn't have any type of issues. Adam made sure I got what made my children and myself happy.Also everyone there are very respectful and kind. They made sure my children weren't board and even allow my 4 and 6 year old look at cars like if they were the ones buy their own cars.They made it fun and definitely recommend for you to go and get yours there.Thank you guys again and may God bless you all.

  Nikko G
4 weeks ago
Just bought my first electric vehicle from Cartopia, they have a beautiful selection of cars and had the perfect Tesla Model 3 that I was looking for. They are very easy and professional to deal with top to bottom.Elijah is a fantastic salesman and worked with me for an entire day to set up the deal I needed to make this purchase happen. I highly recommend working with Elijah if possible. Thank you Elijah and Cartopia!!

  Derek Jackson Jr
a month ago
I recently had the pleasure of purchasing my 2nd car from Cartopia, and I must say, it was an exceptional experience from start to finish. From the moment I walked through the doors, Miguel, Chris, and the entire staff went above and beyond to ensure I found the perfect vehicle to suit my needs. Their professionalism, expertise, and genuine care for their customers truly stood out. The process was seamless, transparent, and stress-free, thanks to their guidance and assistance every step of the way. Long story short THEY HOOKED ME UP and i m sure they ll do the same for you! I highly recommend Cartopia to anyone in search of a top-notch car buying experience. A big thank you to Miguel, Chris C., and the entire Cartopia team for their outstanding service!

  Jenna Daghestani
a week ago
My sister and I both purchased cars from CarTopia yesterday and I will recommend all my friends and family to only buy cars from here! Thank you so much to Sabrine for helping us with this whole process, Eli showed me the car I wanted and answered all of my questions! Then I got to meet the rest of the amazing team. I want to mention that everyone that I met yesterday was truly welcoming. When I say this is best purchasing experience I ve ever had I mean it, their hospitality was unmatched! They showed me what kind of deal I was getting and I can t imagine going anywhere else to buy a car. Thanks to them I now drive my dream Mercedes convertible. Thank you to Mauricio, Sabrine, Eli, Adam, Miguel, Chris and Jessica! Jessica assured me I will be getting my plates in a timely manner even though I m registering out of state. CarTopia will always be my first choice, they even told my brother they can get him the exact BMW he wants whenever he s ready.

  Lisa Salas
a month ago
The staff is amazing! They went above and beyond for me!!They did everything they promised! Thank you! Elijah is an awesome professional salesperson who has a great personality who was a pleasure to do business with. No complaints! It was a great car buying experience for me!

  Christian Batista
a week ago
Cartopia made the difficult process of purchasing a car and all the paperwork as seamless as possible. From the sales rep - Miguel, the manager - Mauricio and even the owner - Al, it was 5 star service and customer care. They helped in every way possible to assure I left with my dream car. They have been taking all my calls after the purchase to answer any questions I have.Next time I get another car, I ll be going to cartopia.Can t thank the team enough!

  Ruby Sarpong
a month ago
What an incredible experience buying my first car. 10 STARS WOULD BE ON THIS REVIEW IF I COULD!! From the moment I spoke on the phone with them to the moment I drove off the lot with my new car Adam, Sabrine, Mauricio and Chris provided me with the best customer service I could have imagined. I went to a few other dealerships before coming to CarTopia and I wish I didn t waste my time anywhere else but I am glad I got to see how other dealers operated to truly appreciate their kindness and transparency. This team is transparent from the jump and don t charge any hidden fees! I truly feel like the way they run this business is honest and with the customer s best interest in mind They have their own service department unlike most used car dealerships and everything that was so discussed with me in regards to pricing was very justifiable and fair. When it comes to reviews no one can make everyone happy, but I sure am very happy with my experience and I cant imagine anyone else feeling otherwise. Thank you to Adam for your professionalism, Sabrine for your customer service and kindness and Mauricio and Chris for really making this happen and making what I thought was unimaginable happen! YOU GUYS ROCK!!!

  Master Boul
2 months ago
I m not saying to avoid this dealer, but be aware of these increase in prices via fees before spending your time here.Came in and taxes and fees resulted in a 30% increase compared to the listed vehicle price online. This means if you see a $20000 car listed on their website, expect to pay $26000 in the end roughly.Let s get the essential fees aside, they estimated $300 for registration/title fees. Then for a $20k car, taxes would be around $1200-1800 depending on the state you re in.So $1500-$2000 of the fees are required by law.The dealer also adds their dealer fees, which is entirely up to them. Sure, they need to make a profit, but the extent of which they can control.First, their doc fee of $800Then in my case, a reconditioning fee of almost $3000 (may be higher or lower depending on the vehicle but I d assume it would unlikely be lower than this.So far, these fees add up to $3800On top of all these fees, tax is applied to these fees as well, so the effective total fee with the tax rate was around $4000.$4000 in dealer fees + $2000 in required state fees = $6000 in feesIf you re financing and making monthly payments, this is probably an extra $100-$150 a month. The majority of which are dealer fees.Quick reference for people on the list price you ll see online / on the window vs what you ll likely actually pay in the end.$10000 -> $15000$15000-> $20500$20000 -> $26000$25000 -> $31500$30000 -> $37000$40000 -> $48000$50000 -> $59000Update: Since the dealer has replied, I would like to clarify that the reconditioning fee is not in fact optional, as all the reconditioning would have already been done on the car by the time you are looking at it.I m not sure what cosmetic certification is being referenced in the reply, but it most certainly is not worth $3000+. If the dealer is charging for detailing the car, that would at most warrant a few hundred dollars.

  Alimat Akabashorun
6 months ago
Shopping for my new car at Cartopia was an Experience. Sabrin the sales receptionist was so polite and accommodating. She made sure my mother and I was taken care of with water and coffee. They stayed after hours to make sure I the car I wanted. They really care about their customers.They offered to get my used vehicle detailed, I was coming out with new used car. From the mangers to the sales representatives. Everything was over and beyond.I will be coming again for next trade in.

  Hana Daghestani
a week ago
CarTopia was incredible 10 stars would be here if I could! Huge shout out to Sabrine who helped me from the beginning spoke to me on the phone and was super kind! Miguel and Mauricio helped me with the purchase of the vehicle then chris worked out the financing and paperwork for us. Everyone was super respectful and took their time with us. I ve never had this kind of experience anywhere let alone a dealership, left feeling like family. Thank you to everyone!! Come to cartopia, great staff and kind owners!

  Todd Loshaw
a month ago
Adam and Sabrine and the rest of the professionals at CarTopia were simply amazing. I haven't had this good of an experience buying a car before. I came from out of state and everything was so smooth and easy. I highly recommend buying from them. Amazing place!!

  Amber Camacho
4 weeks ago
This experience was so amazing, they made my husband and I feel very welcome. Thank you so much to Adam, Sabrine, Chris! You guys were so amazing helping me finding the perfect car for me and my family! Highly recommend coming here! Drove all the way from Pennsylvania!

  Nazirah Smith
2 weeks ago
I went here the other day looking at a car I saw online and I called here before going and sabrin said they were offering discounts. I had my own financing and cash and they kept pressuring me to go through their lender which I declined. So I was offered no discount because I didn t go through their lender and she played in my face charging extra fees for detailing the car which should have been done already and put into the sale price smh and the car needed a battery too which I was going to buy on my own because it s a used car but they kept saying they were going to give me one but on the printout charging me a ridiculous price for it and kept asking me how much am I willing to pay for the car ??? And I kept asking her back how much are y all willing to go down ?? No answer to my question but my answer to theirs was $0 I m willing to pay nothing for the car. Why are you asking me a number I didn t want to be car shopping in the first place. I had a paid off car but was in a car accident that wasn t my fault. But they didn t know that though and the sales person was asking me all these questions trying to get to know me. They are very friendly but it s all a lie and front to get you for every penny. So if you don t know the real deal how the car buying process work you think you are getting a deal because they made you feel good. I always will be putting in a BBB complaint as well.

  Nicholas Decesare
2 months ago
Bought a 2014 Cadillac Ats from these guys. Adam & Chris were great throughout the process. We negotiated a good deal on a quality car. A great experience buying a used car. You don t hear that often. I would highly recommend anyone looking for a quality used car to check this place out.

  Istvan Moldovanyi
2 months ago
Cool and easy to work with staff! They made my car buying process very smooth and pleasant. Really nice people! Drove off with a great car at a great price in a few hours (Happy wife).Save yourself from the average dealership hassle and try them first!Thank you Cartopia!

  melissa gomez
2 months ago
I had such a great and amazing experience here at Cartopia. Our sales representatives Adam was amazing. Along with his associates. They knew the ins and out of the process reassured us and removed any doubt out of mind and was with us through the whole process, made sure we felt confident and comfortable throughout whole process. Definitely recommend 1000%. Great company, great customer service, great employees. If I could give 10 stars I would !

  Timeless Beauty
a week ago
Bought my second car from cartopia and i want to recommend everyone to come here! Thank you so much to Sabrine, Adam and Mauricio! They got me an excellent deal on my BMW M2, my dream car. They are so professional and kind, this place has no hidden fees and they are very transparent! Thank you cartopia!

  Lonnie Gardner
4 weeks ago
What excellent service and incredible group of people to work with. Thank you for Mauricio Adam Sabrine Chris and Al to making this happen. We recommend everyone to come check out cartopia, cleanest cars I've seen on a used car lot no questions! I will be bringing my sister here soon for another car and you best believe no one else is getting my business. I've never been treated better at a dealership, this place is high class and they treat their guests like VIPS that's what I call a great buying experience. 20 STARS!!!!!

  Ever Can
2 weeks ago
I Just purchased my Toyota Rav4 from Cartopia. I expected to purchase an older one however Chris was able to get me approved on a much newer model year at great terms. They were patient, profesional and even helped me get my insurance the same day so i could drive off with my new car. I highly recommend Cartopia!

  arlene sylvester
4 months ago
If you re looking to buy your first car as I was, I highly suggest that you ask for Adam Mohamed. He was extremely helpful when it came to buying my first car. He made my first experience great and went above and beyond. Great customer service and he made sure that we were okay throughout the entire process. I m extremely grateful for his help and wouldn t have it any other way.

  Jummy George
3 months ago
Please go to CarTopia to experience kindness while purchasing a car. Sabrina( beautiful in and out), the owner, Chris (compassionate, a lovely and sweet man) and many other kind workers there. They will give you exceptional service to purchase your car. I received service with excellence. On point customer care. Grateful for CarTopia team. Thank you!

  Alayzha Marte
a month ago
If you ever visit Cartopia, do yourself a favor and PLEASE go see Johnny!! He was such a great help with answering my every question, finding me a car in my budget, and truly getting me the best deal possible. He made my bad situation and turned it into a great experience. I m so grateful for his excellent service, attention to detail, and dedication to making sure I was happy with my purchase. I can t thank you enough Johnny!!

  Michelle Vallejo Quevedo
3 months ago
I just purchased my first car and I have to say my experience at Cartopia was far beyond my expectations. I dealt with Christian whom I have to say was not pushy, he was professional, extremely knowledgeable, patient, and courteous. I was concerned about getting approved due to my limited credit history but they not only got me approved, they got me the lowest rate from any other dealer I went to. I am so happy and want to thank them from the bottom of my heart. Go to Cartopia to get a great deal on a great car from great people. I highly recommend them!

  Chris Veenker
2 months ago
The dealership appears to be quite nice to work with in person, but their ability to support remote buyers is impressively incompetent. I had to call back every time I wanted to move the purchasing process forward (had to make the "first call" twice actually, as I wasn't even in the system after the first call), said multiple times I wanted the vehicle, and while waiting on them to do their job regarding the process it was sold to someone else in person. I was never presented the option to put a deposit on the vehicle despite stating clearly that I wanted to purchase it.It is clear to me that the procedures used with remote buyers is in need of revisiting. I will be avoiding listings from CarTopia in the future if at all possible.

  Kenny Meyerdierks
a month ago
I needed a work vehicle after mine started having alot of issues. I saw a chrysler pacifica that looked pretty good and just on an impulse i contacted them via an app. They got back to me right away and told me to come down and check it out right away. I found the service to be extremely smooth. Miguel was my sales person.He was extremely friendly and easy to communicate with. We took the vehicle for a test drive and it was very clean and well maintained. I was able to trade in my truck and pickup my van the next day. I was extremely happy with my choice and highly recommend checking them out. They are super friendly and really put alot of effort into their business. Thanks again guys I really enjoyed doing business with you.

  Erika Marie Esposa
2 months ago
My family recently purchased a car with cartopia and we had such an exceptional experience. Everyone was very pleasant and professional. Special thanks to Sabrina, Miguel, Chris and Mauricio.

  Lamont Bucknor
3 weeks ago
THANK YOU TO THE CARTOPIA TEAM!! Adam worked with me from beginning to end and reassured me we were going to make it happen. He got me below the payment I needed to be at and even helped me with insurance. Sabrine was also very helpful I told her not even Carvana could get me approved but she made sure it happened. Johnny also was very good with his communication to me before coming in. thank you to Mauricio and Chris C. Chris R. Got me approved after putting that work in and making their magic happen. I can t wait to come back and get my Lexus cash when I win the lotto!!! THANK YOU EVERYONE, I highly recommend coming here if you want an amazing experience and a fast and easy process!

  Melanie Yunes
a month ago
Great experience at Cartopia with our sales person Adam! Super helpful and seamless experience, Adam answered all our questions and went above and beyond to ensure we got a fair deal and were able to leave with the car I wanted quickly and made us feel confident in the quality of the car! Thanks cartopia!

  Ashley Terrero
7 months ago
I visited Cartopia on Labor Day and was accommodated immediately even though it was busy. My sales rep was Adam and he was very informative and gave me the best deal possible. I m personally not knowledgeable when it comes to cars and rates but Adam made sure I left the dealership with as much knowledge as possible. Couldn t be happier with my decision.

  Zoraida Vamvas
a month ago
Coming from someone who s worried about used dealerships/buy here pay here s, this is not one of them.This place is incredibly legit. They accommodated my late scheduled appointment (thank you Sabrine), and I left that same night with the car i was eyeing.Miguel is a real stand up guy. Answered every question and concern that I had with transparency and it s a plus that he has a great sense of humor. He took me as a serious buyer even though this is my first dealer car at nearly 31. Treated me with respect.Honestly if I didn t already get a car I d come back here just on everyone s personalities alone.But he made the buying process easy, truly. Explained it all to me every step of the way. Answered every one of my questions (one of the most important things to me). Reassured me. I got to walk out the same day with my subie.Shout out to you Miguel, thank you for everything!Shout out to all of you, 100% recommend.(to anyone worried about fees, etc. I mean a dealership is a dealership. You re going to get fees everywhere. These are questions you ask ahead of time. The listed price isn t ever the final price with taxes and registration fees, application fees. These guys aren t outrageous with the fees like I see some reviews stating. It s normal rate. Also, this lot sells no lemons. These cars are crazy clean. One of the nicest dealers I ve been to. My mechanic brother was impressed. They take pride in the cars that they sell. And that means a lot.)