Bayshore Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brittany Gordon
a month ago
I have been using Bayshore Ford for several years. Pat in the service department is exceptional. Honest, caring and straight foward.

  Susan Germanio
a month ago
They, or Ford Motors, lie to evade replacing defective factory-installed parts. Check online for complaints about your particular car before wasting your time trying to obtain corrective action from Bayshore.Updating review based on recent visit. They went out of their way to order and paint a part that was stolen from my sister's car. They had it ready within 24 hours because I do not live nearby.

  Harry McCormick
6 months ago
Been using bayshore for years for oem parts orders. These days, oem seems to be the way to go compared to aftermarket not just in price but quality too!

  Gabi R.
a year ago
I would like to thank Ron and all those in the service/paint department for taking care of my mustang. I had a clear coat issue that required the rear fender, one door, and the rear bumper to be repainted. The team matched my color perfectly even with the car being 17 years old. I will definitely be bringing my car back to bay shore the next time my car needs paint or bodywork.

  Howard Fortunato
a year ago
Bayhsore had to fix my Ford Ranger after an auto accident. It's never fun when you have to leave your vehicle for what could be a few days. But the rental car was ready and waiting when I arrived at the dealership and they completed the repairs a day early and at the agreed price. I am very happy with Bayshore Ford Pennsville and we are Bayshore customers for life!

  Katrina Randall
a year ago
I've only been here one time but it was a wonderful first impression. Greeted by smiles and warm welcomes. And questions answered in a very timely matter. They seem very understanding and respectful. Support local because these guys are at the top of my list.

  matthew lucas
2 years ago
Pleasant experience just wish they, like all other dealerships would be more efficient. Online appointment is good but if you list details about your vehicle, they don't read them. Just wait til they have your vehicle inside then they find an issue and it slows the whole vehicle getting done process.

  Quinton Williams
4 years ago
My car has been having a problem making boost for a while, dropped it off for some recalls and asked if they could just take a look at the issue and we could talk about maybe pricing for the fix. When they called to let me know my car was ready they told me they fixed the issue with no extra charge. Was something simple, but I feel like most car shops would still tag it just to make a couple extra bucks. I appreciate the hospitality. Definitely will do business again

  William Stanley
a year ago
I recommend nobody ever uses bayshore ford s service department. I called them to discuss some recalls on my wife s explorer. The service manager (Pat) was very rude, talked to me in a condescending tone, and interrupted me several times when I tried to talk. There is a class action settlement on the issue with my wife s suv, causing an exhaust smell to come in the car when accelerating hard. He proceeded to tell me that the recall had been performed way back in 2018 at a dealer before we had even purchased it, stating that it is normal for a smell to come into the car when accelerating hard. He said that the recall involved sealing the rear hatch area and reprogramming the HVAC system. I have been a professional mechanic since 2001, and it is NOT NORMAL for the car to smell while accelerating. I know they will reply to this review with a generic response telling me they re so sorry I m not happy with them, so they can pound sand. I will never give them any business as long as I live. Never ever. Even if there s a fire. Pat better not get in my face, or I ll drop that motherf$#{#r. Take a class on how to talk to people, Pat. Bayshore Ford deserves a better representative than you.

  Holly S.
2 years ago
Super happy with Bayshore Ford, I was looking for a very specific Jeep Wrangler that they happened to have. Rich was great at finding ways to help me feel comfortable with our purchase, and I flew from IL to NJ to come pick it up and drive it the 800 miles home. Would highly recommend.

  Brian Gustems
2 years ago
Had my car in for a few weeks for a recall and repair. Told me it was ready and after I arranged a ride in to pick it up they told me at the counter that it wasn't ready and they forgot to call me to let me know they discovered a new problem. Finally the work was done and I arrived to pick it up only to find the battery was dead. So while standing there after my ride had left with a dead car they jumpstarted me so I could leave a bit aggravated only to discover after pulling out of the lot that my gas tank was COMPLETELY empty. Like in the red, bottomed out, way past the low fuel light. Luckily got into a gas station down the road before it died. It had about 1/3 tank when I left it with them. I'll take care of a replacement battery myself after that. I doubt I'll be going back to this dealership again anytime soon.

  Billy Macmillan
a year ago
This was my first experience with the company and when I made my appointment the man I made the appointment with never wrote down my appointment so when I showed up I didn't have an appointment but they took me anyhow so I was glad to get that over with would I come back? Yes I would go back cuz the price was reasonable but I want to make sure that my have an appointment in writing

  Annette Denby
4 years ago
Great sales team and the customer service is A-1!! Plus, I just love my new Escape!!

  Amy Tighe
5 years ago
I usually would not do this but this is not the first or second or third time I have not had a good experience with service when I deal with the assistant service manger . He has always given me and my children who both own Fords and their spouses an attitude.That s five Fords that we have gotten serviced at PV Bayshore. I will though, say I never had a problem with Steve the service manger. Who always went out of his way to work and always accommodate me and our family professionally. But he has left! Well last week my husband brought my car in since my radio completely stop working. We had them do the oil change too. Well low and behold The assistant manger said he never heard or dealt with our warranty and of course was rude and said he couldn t do nothing! Tried to sell us tires after all that! Well I call McCafferty Ford, even though it was 45 minutes away I knew I would get the respect and treatment that we deserved! Radio was covered, bought my tires and has them fix a issue with my trim on the door.Gave me a rental car for the week and my car is perfect! I suggest no one go there until they get a Service Manager who cares and will appreciate you as a customer. They have lost all five of my family members that get their maintenance and repairs done with them. It makes me sad not to do business locally!!!!

  Michele Bennett
5 years ago
Great service department!! My brake booster went bad on my ford. I called and they found out I had a extended warranty on the brake booster. Even tho the mechanic was very busy and was booked up for a couple weeks he had me drop my car off and was done in less then two days. In those two days he kept me updated on everything so I wasn't sitting here wondering what was going on. I am very happy. I have had bad experiences with bad mechanics in the past and was worried it would take forever or I would be charged for stuff I didn't really need. Neither of that happened and I will bring my truck back here again.

  brandon drecksage
8 years ago
I went with my fiance to buy a ford flex. They were 95miles away.They agreed to do everything over the phone/email. The salesman came on his day off to complete the deal on good friday. Everything was as described and the deal was done in 30 minutes once we arrived. Very good customer service and very easy to work with.thanks harry

  bonnie turner
6 years ago
I purchased My car thro them and have taken it back for regular maintenance. There cost is low they are fast and pleasant to work with. I even took My daughters car that She didn't get there but they still gave a great deal on the work that was needed on it. I'm very happy with them and I will continue to go there.

  Paul Gandy
4 years ago
Below was a review that I will now put behind me. After the 1st review I spoke to the GM and we talked about my experience and he asked for me to give them another try, I said I would. My daughter was looking so I kept my word and gave them another chance, she saved and had very little credit being a 19yr old and I m glad we did. My sales rep was Ted Toulson who did what a good salesman does and made me happy I gave them another shot. Richard Smith was awesome as well and got the deal completed quickly. Both of these guys are true professionals.1st review. I was flat out lied too!! FYI I won t call them to rectify what happened as that s their response to every negative review they have. Bayshore Ford should for starters get a clue, if you want to rectify this situation how about you call me!!!

  Thomas Townsend
5 years ago
The service department of this dealership has no sense of responsibility or professionalism, i ordered four tires two weeks in advance for my kia forte and the gentleman bret tolson at the service department gave me a quote and a date for the service. Upon arrival at the date of the service i was told they ordered the wrong tires and could not get the right ones today because they were booked up. Then the service manager a mr Patrick said to me i really should have verified the tire size with mr tolson as if it were my job to do so, and i have never felt more under valued as a customer in my life, and received no form of apology for the inconvenience instead they put their negligence souly on me the customer. I strongly recommended no one service their vehicle at this dealership unless you like to be undermined, belittled and receive excuses instead of results.

  David Hampshire
7 years ago
Repair of my 2017 Fusion Hybrid was completed in a timely manner in a professional and thorough manner using Ford OEM parts. In particular, Ron is an excellent technician who went out of his way to keep me informed every step of the way and to ensure my complete satisfaction. The quality of the repair work was top-notch. Thank you.

  Hector Faria Jr
5 years ago
Customer service was not good. I never received a call about the status of my car. I always had to call to find the status of my car. When I did call a couple times to ask about my car the person on the other line just seemed annoyed & was short with me. I was told a time when my car was going to be ready. When I called at that time I was told that they said it would be ready at a later time. When I did get my car back the next day my check engine light turned on & now there s something going on with my engine. It may be unrelated but it doesn t feel good to get your car back from the mechanic after spending $2000 & find something wrong with it.

  Pho Joe
10 years ago
Take your car anywhere else to get it repaired. The service manager is next to useless when it comes to being of any use. I have the extended service protection and this guy has given me nothing but trouble, trying to claim my items aren't under that protection even when I pull the protection plan out and show it right to his face.I've had to complain to management about him several times, yet nothing changes. The only good thing about this protection plan is it's good at all Ford garages, so I never have to go here again.The most recent fiasco I've had is with a part that was under the cost of my deductible. They had the car for almost a week and tried to say due to it being under the deductible, I wasn't eligible for the free rental the protection plan guarantees for all overnight servicing. Again, a complaint to the manager and the paperwork in his face proved me right.Save yourself the hassle, go anywhere else under the sun.

  Dennis Zawadzki
6 years ago
On a monday I had a Ford Focus (a company car) towed to this dealerships garage for a transmission issue. Totally lost reverse and a Transmission Default warning would pop up. Through my company I had to get a rental car. Between the tow and the rental car I spent a good portion of my day dealing with all this and missed work.Two days after this I received a call at work saying that my car was finished. They said that the problem was not happening when they test drove the car, but they did see the transmission default when they looked up the cars history on the computers diagnostics. They told me it was some sort of module that had to be replaced. So I spend part of my Saturday returning the rental car and picking up the car from the dealership.Drove the car to Philadelphia for work on Monday without an issue. Tuesday morning I get into the car to find the same exact problem.I drove the car one day to one location and it's as if I never took the car to a mechanic.

  Drew Bullock
4 years ago
Go redefine what car buying is by spending some time with Ed Ryan and his staff at bayshore. Talk about no hassle, it has reset my belief that car buying can be easy... Thats right easy. The staff is fun and approachable, got the exact truck i wanted without the old car buying experience. I will be back and I will recommend to go buy from these guys from here on out!! THANK YOU BAYSHORE!! you rock!

  Jennifer Lynn
4 years ago
So we went in looking for a new car and we found a this car that was a pretty decent price for $11,000. And I am I female so the salesman thought you was going to take me for a trip. $11,000 with a $2,000 deposit plus a $500 trade in. Car payment should not have came out to 283 told me that there was a 30% dealership fee that I've never heard of. This car was for my boyfriend who never bought a car before. I have never in my life paid a 30% dealership fee to the Kia dealership in Vineland where I got 0% financing and fully accommodated will never use this dealership I think it's very shady what they did. We got a brand new Kia for way less than what they wanted to charge us a month on a used car. Sad because most people probably would have signed a deal and not for anything of it. They take advantage of people and that's not right

  Joshua Schmidt
6 years ago
Ed Ryan and his team did a great job replacing the motor in my 2012 f150 3.5 ecoboost. Work was done in a timely matter along with frequent updates on the status of work being completed. The service team also took detailed pictures of the old damaged motor during tear down. Ed was even able to negotiate with ford corporate to help assist me financially with the repairs being done. The truck was fully detailed and ready for pickup. One year before this, I purchased a 2016 Ford Edge from bayshore in Pennsville and both times it was a good experience and they are a pleasure to deal with. Highly recommend.

  Joel W
6 years ago
These guys screwed over my girlfriend bad. They told her she was approved for the loan and wouldn t tell her the interest rate. They told her to get insurance on the car and sent her the VIN number. She payed $575 which is a lot of money to her, to insure the car. Took all her personal belonging out of the car she got appraised and was trading in. When she went back up there to get the car they told her she was declined for the loan after coming all the way from Delaware.Why did you say she was appoved for the loan ??????

  Greta Hopkins
4 years ago
I had a 9am appt so I left my car there. They did not pull it into shop till 3pm to tell me my radio needed an upgrade and that's why it is not working. My radio goes in and out as soon as I hit a bump, so if it's an upgrade why does it even work at all. Whomever the guy was who spoke to me and my husband was rude so I choose not to have them work on my vehicle any further.

  AAG American Auto Glass
4 years ago
It is always a pleasure dealing with Larry from the Parts Department. He is courteous and so nice to talk to. Always quick with answers so we can better serve our customers. Thank you Bayshore Ford

  southern jeep
a year ago
Went to get alignment done on a small modified jeep charged me 135 dollars to tell me everything wrong and they did no work to it to it what a rip off and I asked if I fixed the issues could I bring it back and the plain out said they would not work on it I needed this done every other shop was two weeks out don t waist your time