AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  SAIF TAWARA
3 months ago
I have a commercial account with them. Their service sucks they never pick up the phone. They always have an attitude. The delivery comes a day or two days later manager and the manager manager I have a commercial account with them. Their service sucks they never pick up the phone they always have an attitude. The delivery comes a day or two days later and the manager over there supposed to control what s going on she s the one with the biggest attitude I would never recommend this place to anyone

  Edgar Natal
10 months ago
Absolutely the greatest! The folks at this store really go out of their way to take care of their customers. I needed BMW wipers and they not only did they help me find the right ones but between one of the girls there who s name I didn t get and Jose who she called for help were able to even carefully install them for me. I couldn t ask for better help.

  Rigoberto Matamoros
3 months ago
Some staff here are not friendly specially a guy he looked at me like he wanted to fight

  natalie ramos
3 months ago
I have been going to this autozone for a few months now & i tell you every time i go i have such an amazing experience, the store manger Brenda is such a great helpful person , always understanding , she is well mannered , patient and always willing to help me if i need help with anything to do to my car and giving me great prices , we need more people like her in every auto zone in the town !!!!

  Griselle Vega
3 months ago
Drove from Massachusetts to New Jersey few days ago. Made a stop at Autozone for some wipers fluid and battery check. The second I walked InMrs Brenda greeted me with such an amazing attitude. Helped ke on getting what I needed and fast. The amazing part was how she help me with putting the wipers and checking the battery.Thank you brenda.

  Yahya buffins
3 months ago
I don t recommend this store. The store manager needs to be there more to make sure the store gets organized properly.

  Yung Joker
3 months ago
Whoever Maya is I would like to thank her for always willing to always go out her way to help me and give me the best advice on auto parts here

  Rayoshie Robinson
3 months ago
Great visit! Carmen was very helpful .If I need anything for my car I know where to go I totally recommend.

  Olivia P
2 months ago
Bought some oil and needed a paper towel. The employee gave me a few and was super friendly

  Moe Qudah
7 months ago
Called to see if they had a specific battery for my younger brothers key fob. (Hybrid vehicle)I called the store to see if they have it because I needed to be sure they have it! (His car won t start without the key fob so you have to get lucky after 25-50 attempts)Lady who answered said please hold for a sec. Was on hold for 16 minutes so I decided to just go to the store since no one answered. GUESS WHAT. 3 employees just standing at the register talking. They were just gonna leave me on hold for god knows how long.Would ve gave one star but one employee actually made an effort to see if they had the battery I needed in the back which they didn t. So guess who had an adventure turning the car on again. This guy. Guess who s not gonna stop by that auto zone anymore. This guy.

  Shay Cherie
11 months ago
Poor customer service. One thing I don t tolerate is disrespect or sarcasm especially coming from an employee. I arrive to this location to purchase seat covers and the box was torn. At the register I asked the representative to confirm that all the pieces were in the box before I purchased it. She said I don t know why the customers ripped it I told her I didn t ask her why I wanted to be sure that all the pieces were there before I buy it. She said if they were going to steal it they would have stolen the entire thing. I said well you don t know that but if you have something on the shelves it shouldn t be damaged. She said it s 13 dollars that s why I just walked out because I don t need the smart comments. I don t care how much it is. Why waste my money somewhere where they don t even care about their own products. All she said to say was no worries I can guarantee you that all the pieces are inside and if not you can return it

  Yamila Nicasio
2 years ago
0 stars. I highly recommend that you take your business elsewhere!I recently purchased wipers for my car at this location (Store #4792 in Paterson, NJ). Yazan Q ( customer service manager ) put the wipers on my car the same day of purchase. While applying the wipers on my car, he broke the left windshield wiper. He went inside the store and got something to put the wipers on. I believed it was brand new wipers. However, I learned it was a temporary fix because the next time it rained the left windshield wiper broke. I m extremely unsatisfied. I went to the store today to exchange my product because he sold me something that was broken and ineffective. He said there was nothing he could do for me. How is it possible that he had no issue charging me for something he broke but will not fix the issue? There is a lack of customer service at this establishment. I was sold something that was ineffective. This is a fraudulent business practice.I would like to speak to someone regarding this matter. Therefore I emailed customer service at AutoZone and called the district and regional managers. To date, I have not received any reply.According to there posted policy, a store credit can be issued on returns/exchanges of a purchase that does not meet the criteria at the discretion of the manager. Yazan Q ( customer service manager ) stated there is nothing he can do because of the policy . Today, he admitted to breaking the wiper during installation but is unwilling to take ownership of the situation, understand my needs as a customer and provide service the will satisfy that need.My issue has remained unresolved therefore my views of AutoZone remains unsatisfactory at this time.

  Shergo Dalco
5 months ago
Horrible customer service, very rude lady at the register practically yelling at me as if I was her toddler, very disappointed in the quantity of the service I received maybe a staff change is do

  Jessica Orozco
3 months ago
Lissette Maya Smith were great at solving my cars issues.

  Yenny Baeza
5 months ago
Terrible customer service, the girl at the register had such an attitude, even r9lling her eyes because she couldn't find my kind of car in the system.

  MURAT BLDR
5 months ago
I was there today and they helped me a lot, they are polite and helpful / diagnostic trouble codes

  matt gallo
4 months ago
They were courteous in returning my refund.

  Yumi !
a year ago
Working here was horrible and unprofessional. I would strongly recommend not applying to this store!!!!!They constantly take advantage of good employee s, some of the managers would choose favorites, proceeding to talk down on those that weren t kissing up too them. Turning employees on each other by gossiping and lying, they be quick to cut your hours and treat you differently from the others. This store was ridiculous overall!P.SIf you stop by at this Autozone, ask for Josehe goes above and beyond for his customers. We need more managers and employees like Jose. He s the only manager that treats you with respect.

  Ahmad Fatoum
5 months ago
It s really very bad service always angry and no respect the customer I m not going to this AutoZone anymore at least when I go to different store, I see some respect from the employer

  Catherine Cepeda
7 months ago
Employees don't follow scheduled time posted on website and door; marked 10 pm. Went to the store at 8:57pm and doors were locked & employees just looked at me funny.

  Jesse Oliver
5 months ago
It did not have the part that I needed I had to order it online and waited 5 days for it and it was just a starter fuse

  Eh Da
6 months ago
Can t take 2 minutes to let me pay while making me wait for ten minutes so they can finish their conversation

  Doraly Torres
a year ago
Rude customer service for couples of employees. Service was great before but now is really bothering asked even for the check up machine.Please hired people that wants to work and love helping customers,not. Having an arrogant attitude and being mean

  Johnny Cordero
5 days ago
Good costumer service...

  Mariana Trujillo
a year ago
Today I went to 3 Autozone and in none of them did I receive the help that I received in the one on Getty Avenue. I m extremely satisfied with the attention that Bryan E. gave me. He was a very kind, helpful guy and helped me with what I was looking for. I highly recommend this store and I already know exactly where to go next time.

  Stacy XOXOXO
a year ago
Last night was one of the worst mornings in my life. Notice I said last night but completed it with this morning. The bottom line is my battery died on rte. 80 and I had to get a jump but in the process my man left me. However I went to AUTO ZONE ON GETTY AVENUE AND I MUST HONESTLY SAY THAT EACH AND EVERY EMPLOYEE WAS OUTSTANDING. THE KNOWLEDGE PROFESSIONALISM, CUSTOMER SERVICE AND SUPPORT UPLIFTED MY SPIRITS. THIS IS BY FAR THE BEST AUTO ZONE IN THE WORLD. THE CEO, and other BOSSES MUST BE VERY PROUD AND THEY NEED TO KNOW THAT THESE GUYS ARE UNIQUE AND SPECIAL. I WOULD DEFINITELY REFER ALL OF MY FAMILY AND FRIENDS TO THIS STORE. I WANT TO SAY THANK YOU FOR EVERYTHING THAT YOU DO!!!

  Farhan
5 months ago
Very bad people and Unhelpful especially ladies are bad

  Valerie Pombo
2 years ago
Written on behalf of BIG M'S LIMO AND CAR SERVICE.Laura Ledesma is what we should all strive to be... mindful of the clients needs, knowledgeable of products and services offered , friendly and courteous. Laura made this experience hassle-free by going above and beyond.Thank you. I'll be back again

  Omar Mustafa
a year ago
Terrible experience, I brought in my car battery and they said it needed to be charged and come back in 3 hours, I came home and it didn't work, I tried calling but kept on putting on hold, I went back for the 3rd time and when they checked it was empty??? I had to buy a new one and didn't even get the warranty on the old one???Tried the new one and it worked!Slow service, rude management

  Kimberlis Sosa De Leon
7 months ago
I found what I was looking for and the representative was very helpful and friendly.