Roberts Auto Body Shop

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nahid Ahmed
7 months ago
Got my fender and bumper fixed from the awesome father/son duo. Looks perfect. I'll be recommending to friends and family!

  Sonda Smith
2 years ago
First off I was not aware that Robert's Auto shop was under new ownership. However I gave them a chance since I believed I was quoted a reasonable price. I was pleased with the work but when it came time for final payment I was told I'd have to pay sales tax for using my card, which I had already done when I made the initial deposit ( that's 2x sales tax was applied to one transaction). Then after reviewing my account. I noticed even more money had been taken out, so I called the owners son back and inquired about the additional money that was taken out of my account. His response to me was " OH ,that's the 4% you have to pay the credit card company for using the machine!"). I told him thats not how you do business and that he was double dipping. Credit card machines are not the customers responsibility, the owner of the establishment is the one responsible to pay the credit card company. Needless to say nothing was rectified but I did request a new receipt for the money that was actually debited. Originally I was given a receipt for the price originally quoted to me. Poor communication and customer service.

  Andres Parra
6 years ago
Had a little fender bender with my vehicle. I thought that it was going to cost me an arm and a leg to fix it. Henry and his son are professionals, they gave me reasonable prices and the end result was amazing. My vehicle look as good as new, it looked as it just came out from the factory. I was a very happy customer. These guys are amazing, I recommend them for any body repair, you won t be disappointed.

  Sofia Emma Dimovska
3 years ago
This business is atrocious, particularly their customer service at the front desk. I took my car for an estimate. They opened the hood in front of me and their professional took the time to look at what's wrong. They gave me a price of $1300 to fix the car, I agreed, and that was that. Two weeks later, when I had to pick up my car, they informed me they had to order a new part and now the price is almost $500 MORE than what was agreed upon. When I refused to pay the extra amount since I never approved this new part, they refused to give me my car. The police was involved (I learned from the police officers that by law they have to release the car) and the whole situation was an absolute nightmare ! After much back and forth, a $1500 compromise was settled, and I drove away in my car with much paranoia and just a bad feeling.Truth be told, we are talking about a 20 years old car, where this expense was unnecessary, especially because it wasn't safety related. If I knew it was going to cost me this much, I might have left it unfixed, and just invested the money in a downpayment for a new car. The whole experience was just so unpleasant. A good business would've taken the hit to keep the customer happy, but instead they chose to lose customers. I am writing it in plural because my father brought two of his cars previously to this place (he's never going back) and if I was satisfied with the experience, I would rave about them to other family and friends.I wouldn't give this place any stars, the way I was treated, and how the situation escalated. There are other auto shops next door to try out if you're desperate.

  Kelly Santana
4 years ago
I am highly impressed with this Auto body shop! Prices are amazing and the level of service and quality is amazing. I went to different shops to get estimates not only were they super rude but also highly over priced! This place had my car done in one day! one day! Thank you so much to the friendly staff and front counter girl who helped me with also finding other services for my car will definitely be referring this place to everyone I know.

  John Howard
8 years ago
Amazing work. Did not charge as much as other auto body places quoted me. HOWEVER, be prepared to have a spontaneous parking ticket notice sent to your house. I did and they had many more on them when i went to request that they pay for it. It took two visits before they did (one week before the court date).

  Margarita P
4 years ago
STAY AWAY!!! Very bad customer service, unprofessional and rude!. If I could give a zero star I would. My mom went in for a quote and was given a written estimate with a detailed breakdown. When she went to schedule the appointment they increased the price and would not honer the original quote. I wonder how many people they're doing this to?!!?

  Michael Belote
6 years ago
Yeah I have no idea who wrote these reviews. STAY AWAY PEOPLE. Had a fender bender and needed to replace bumper and hood of my car. They told me it would be ready 4 days later. I called to confirm the day of and they said it would be ready . Then lo and behold it wasn't because the part didn't come. They swore up and down to me it would be ready the next day. Sure enough it wasn't and this continued for an additional 5 days. After the 5th day of promises I went to demand my car back or at least let me know a real time when I can expect to have it by. Henry then physically threatened me to leave the store and kicked me out. The next day I got my car back fixed up. I took it to my mechanic for a diagnostic and they said that the bodyshop (roberts) cause the radiator to crack and leak coolant everywhere as they bent it all out of shape. So, now my car is officially totaled because of Roberts and my life was threatened. Stay away if you like your car

  The Elizabeth Mae Eaddy
4 years ago
Extremely fair, quick turn around, and most importantly professional. Family has been going for years never disappointed with the process at Robert s Auto Body. I HIGHLY recommend their services.

  hainfante01
3 years ago
Took my car to get fixed which they did a poor job in fixing and painting my bumperAnd fender. I called to express my concerns and the owner Robert rudely raised his voice upset stating why am I complaining and hung up the phone. He is unprofessional and I really dont recommend this establishment. Will never return.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Alex Velez
6 years ago
Amazing Bodyshop I recommend it to anyone. Great customer care cleaner then a dealership it's not my first experience with them I send all my families cars here and great prices. Thank you Guys

  Warren Moore
4 years ago
Does excellent work. Very good prices. Recommended to several family members who took my advice to use them. Equally pleased with results as I was.

  Brian Osetek
5 years ago
Reputable and reliable body shop my family has trusted for years. Dedicated to meeting customer expectations, they always deliver!

  Roibe Duran
5 years ago
They fixed my right side front fender, the blend the color exactly like the other parts... Just perfect.

  Angel De Los Santos Cabrera
3 years ago
The best place in all jersey, and also cheap price my Honda Civic is perfect right now thanks to them

  Marcos Nunez
3 years ago
Took my 2020 Ford Explorer for a dent quote..girl at the front desk had me wait 10 mins while she was on a personal call...and still while on her personal phone call she went and looked at the small dent I went in for a quote and without examining the dent she quoted me at $500I took my car to King of Dents in Clifton and got the Dent fixed for $150This place will rip u off if you don't do your research

  Tina Manuel
3 years ago
I always bring my cars here when needing bodywork there the best in town and reasonable

  Amanda Budhram
10 years ago
Great pricing, awesome customer service and they do really great work

  Kenneth Porter
5 years ago
does GREAT work 3rd generation - with 4th coming up ~to be going that long must be doing something right

  Hermelo Heredia
6 years ago
They are really bad i took my car to be paint they did really bad job i had to take it to another auto body to finish the job

  A H
2 years ago
The best Auto Body shop in NJ in my opinion.

  Sean Thomas
2 years ago
Under New Management. I had a very disappointing and unpleasant experience.Service: Body & TrimService: Body & Trim

  Omar Brown
4 years ago
Has always been dependable and does quality work...

  Tammy Foster
3 years ago
excellent service above and beyond quality work

  Kimberly Camacho
8 years ago
Went above and beyond and have great prices!

  Carol Meindl
4 years ago
Did a nice job.people are friendly.

  Frank
4 years ago
Best care and takes customers in consideration

  Raydell Gomez
4 years ago
Great experience quick turnaround!!!

  Larry Oberman
5 years ago
Great work

  Miguel Delgado Jr
8 years ago
A+