All American Subaru in Old Bridge Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Piotr Koziej
a day ago
Elizabeth was very helpful during my whole visit at the dealership. She helped me with one issue that occurred at the beginning of the service. During my waiting time I was informed via text messages about the progress. I received video from the inspection. She answered all my questions and at the end of my visit she was very helpful with replacing battery in my car key (I forgot to mention about it at the beginning of the service). I m very pleased with her assistance and I will look forward to work with her during my next service.

  Holly Trask
3 months ago
Although I've had my car serviced here other times, today was with Kaitlyn. Needless to say, excellent customer service once again, explaining repairs, taking the time to provide quotes, and not pressuring customers to buy services they don't plan to. Also, the dealership is clean, had great amenities, including popcorn, hot chocolate and basketball...and some great Christmas decorations. I did not plan to spend three hours at a Subaru dealership, but I had a lot of fun.

  Jessica Metzger
a month ago
We have purchased 3 vehicles from All American Subaru and have had the best experience. We will never go anywhere else. Recently I needed service on one of our vehicles and again had such a pleasant experience. My check engine light came on. The service department called me before I even had the chance to call them to schedule an appointment. Elizabeth is who handled checking me and and out. She explained everything that needed to be done and had me home with a rental vehicle while my car was being worked on in no time. Quick, easy & painless. Seeing the same staff at that location is also comforting. They all seem to enjoy working together which also makes for a much more pleasant experience.

  Michael Ronan
3 months ago
Old tire/ new tireService was quick and easy , I ll definitely be going back to this location for future serviceKaitlyn was super helpful, kept me updated on progress and was very thorough

  Gennadiy Soshkin
3 months ago
Our service representative, Melek was extremely helpful and courteous. She kept us updated throughout entire service and made herself available for any questions that we had and provided valuableInformation. I was very pleased. The only painfully point was the price :-) but even here she helped us to get available discounts. It

  Vanessa Meadowcroft
a day ago
Service was quick, they provided an inspection and replaced my faulty battery free of charge within warranty. They were nice enough to provide a loaner even though they had the car for only a few hours. Was happy with the outcome and people were friendly.

  M Z
a month ago
My 2020 Subaru Forester decided to get naughty and refused to start a few times requiring a jumpstart. When I came to the service department Liz took a good care of me, explained everything, was very knowledgeable and patient. A faulty battery has been replaced, software updated, tires rotated, oil changed. A very detailed 99 point inspection diagnostic was performed. I am happy with the service and the crew. Hopefully the problem has been fixed, will know soon enough. On my way home the car behaved nicely. Thank you very much.

  Anthony J Dede
a day ago
Over the last six months, I have had my car serviced at All American Subaru and have provided excellent service without adding unnecessary maintenance add-ons. They took into consideration that my lease had only 6 months left. I appreciate there looking out for my best interests.

  WILLIAM JACOBS
a month ago
This was my 1st service with my car and from the time I checked in until the time I left my service tech treated me like family. He made sure I understood everything and was willing to talk about anything I was unsure of. He checked on me and let me know upfront of any delays. I liked this experience much better than going to a quick oil change place. Thank you Subaru of Old Bridge for excellent service especially Mike.

  Carlotta Persaud
a month ago
Katie was outstanding in her knowledge of the services offered and treated me like a valuable customer. Her personality and attitude was superb.I recommend she be promoted ASAP if the dealer wants to make huge dollars from the service department.

  Laurie Goldman
a month ago
Excellent service! Took me on time! Kate very clearly explained everything that was done to fix the issue. Old bridge Subaru has been a fantastic experience from my initially purchasing the car, and now to maintaining it.

  Vamsi Patchamatla
3 weeks ago
I went in for regular service for my Subaru outback. Had a good experience all the way. The staff is very friendly and helpful. It was very nice interacting with Katie from the service staff. I would definitely take my business again to this dealer in the future. Very satisfied with their sales and service.

  David Walsh
3 months ago
Liz is the most helpful and knowledgeable person I have ever had the pleasure to assist us with our vehicle.I ve had the pleasure of meeting her previously with other matters and again she is the best.Thank you Subaru for a great experience and will always recommend you for your vehicle s and attention to detail and customer service. 5 Stars.Thank you,David Walsh

  Kristin Beebe
a week ago
Kaitlyn was great and kept me posted on progress. She gave me options and didn't make me feel pressured one way or another. Great customer service experience!

  Jen Jen
a month ago
Scheduled an oil change and Melek was very friendly and helpful once I arrived. It was my first time at this location since I recently moved and am happy to say I will continue coming back. The wait wasn t too bad and they have a great waiting space too!

  Frank Manzo
a month ago
I drive over 30 mins to this dealership because they are great. There are two that are closer to me.On this visit, Katie was great and kept me updated every step of the way. Everyone I've ever worked with at this service center has been great.

  Nick Meyers
4 weeks ago
Great Loaner. Pricey services and parts but it is a dealership so what do you expect? Right? Otherwise, my service rep was freaking amazing. Now we will see if the mechanics are worth their salt. We will see

  Russell Goddard
a month ago
Our service rep. Mel was very helpful and knowledgeable. She was able have an answer to the problem with my car in a timely manner and kept me informed throughout the process. We're very pleased and would recommend All American Subaru.

  Joel Siegel
4 days ago
The mechanics there do a fine job keeping my car running well. A special call out to my Service Advisor Liz for making sure that it all gets done and that I am kept in the loop all the way through.

  Paul Daws
2 weeks ago
Michael did a fine job in handling my car and explaining all the services performed. I wish the technician had done as well.She never attempted to return my seat adjustment to somewhere near where she found it. When I got in the car, the seat was fully forwarded and the seatback was vertical, almost making it impossible to get into the car. She also changed the steering wheel height and the radio station. I sure hope SHE was comfortable.

  Madhuri Nair
a month ago
It's always a wonderful experience with All American Subaru at Old Bridge. Larry (our salesperson) was committed to understand our needs and preferences and we had a similar experience with Sara (service representative) when we took our car for servicing. She provided all the details and was honest and transparent and the team provided excellent service.Definitely recommend the All American Subaru team

  Nancy Venetz
a month ago
Never have I experienced exceptional, courteous, friendly, patience and kindness from a dealership personnel. I will ask for Kaitlyn every time I have an issue with my vehicle. She was awesome excellent great wonderful

  Gregory Price
4 weeks ago
Took our Subaru Crosstrek in for its 12 months/12,000 mile service today. Sara, our service coordinator, made the experience efficient and painless. She explained all the inspections and findings, the services performed and took the time to help me with resetting several of the instrument display options. Very satisfied.

  J J76
4 months ago
Excellent service! Very happy with the overall service at All American Subaru. Staff is very professional, even asking me how my Thanksgiving was. I had a couple of questions as well about the car which were answered. As a matter of fact the first two questions that were asked of me was how I liked my Subaru as well as if I had any questions about the car. (Subaru really strives for customer satisfaction which is nice). strongly recommend this dealer to anyone owning a Subaru. Thank you Ashely for your help as well!

  Dave Graziano
2 months ago
Kaitlyn is the best service tech! Courteous, friendly and very professional! She took the time to hear me out and went above and beyond her duties to make sure my issues were resolved. Thank you Katie!!

  Victor Paras
a month ago
Sarah was amazing! She was very thorough and went over everything in great detail. Looking forward to working with her again next time I have to bring my car in.

  Alan Hirst
a month ago
I visited All American Subaru in Old Bridge, NJ for a battery issue and unusual tire noise. Kaitlyn quickly provided a loaner car, keeping me informed with progress updates and an accurate repair estimate. I highly recommend this dealership; many thanks to Kaitlyn!

  Chris Heck
2 weeks ago
Wow!!! Fantastic service from a visitor who's "Check engine" light resulted in what could have been a catastrophe if it weren't for All American Subaru in Old Bridge...on the Good Friday holiday. Thank you for getting me in on a fully scheduled holiday. You are the best!

  dbruce1112
3 months ago
Employees are very professional and have a very positive personality when you are greeted and when leaving. Kaitlyn also pointed out some useful info about how my ez pass may be hindering eye sight performance. Nice service area. Due to some employees calling out sick for the day the wait was longer than normal, but I will go back due to the personal treatment by Kaitlyn and others..

  Man Trinh
2 months ago
Very professional and clean service from beginning to end. Nicely accommodating waiting area. Made me aware with thorough explanation of any other issues I may have after a complimentary multipoint inspection. Did not try to push sales/service on me which was appreciated. Would come back again for car service.