All American Jerr-Dan Wreckers and Carriers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Hunter Whitkanack
a month ago
This was by far the best buying experience I ve ever had! We will definitely be coming back as we grow our fleet. Well worth the 2600 mile round trip

  Lauren Konetsky
a year ago
Terrible experience. Came in to buy a truck and they wasted mine and my bosses time. We towed our 2020 ford that was having a fuel problem because they offered to take it on trade then played games when it came to making a offer. Had they just been honest with us and let us know the low ball offer they made we would have just come with a certified bank check and picked up the truck we were supposed to purchase.Very disrespectful sales staff.

  Ashley Evans
2 years ago
My honest rating would be zero stars if that was a option. We drove 4 1/2 hours to buy a 2021 tow truck. When we arrived we were very surprised that the new tow truck had several scraps, rust and bent metal on the back bed of the truck. Randy from the dealership went over the several imperfections on the truck and told us he could mail several pieces that were damaged and we could have them put on with the comment it s a work truck If we are buying a new truck there shouldn t be any damages to be repaired. He was very unprofessional and very rude he didn t seem to care anything about customer satisfaction or service. I can honestly say that doing business with someone like Randy cost the dealership over 90,000. I would not recommend you waste your time or money with a company that has zero appreciation for customers. Hopefully, someone with higher authority will review this and offer professional training to their staff for future customers.

  mike smith
2 years ago
If you need work/fleet vehicles call here first and ask for Erin!!!! I have purchased 2 commercial tow trucks from Erin C. at All American and must say they have been the best company I have dealt with. I run a fleet of roughly 30 vehicles in Seattle Wa. and she will be my first and only call for new trucks. Anyone looking to buy new vehicles in the last 2 years know the challenges faced and Erin is completely transparent with info and timelines. She communicates every step of the way saving your time to try and keep tabs on what is happening with your build/order. I'm not sure how they do it but their wait times are months faster than anyone else building work trucks right now. I could not be happier, Thank You Erin and team at All American!!!

  Ryan Babb
2 years ago
Highly recommend this dealership. Erin was great through the entire purchase. They worked with me to get me picked up at airport and brought to dealership where they had the 2022 kenworth cleaned up, fueled up and ready to go. Will definitely do business with them again. Definitely a 5 star experience.

  Dooley Dooley
a year ago
This service department is a joke they shouldn t be able to do work for jerr dan. They had my truck for a month for a simple fix. They ordered the wrong parts never checked them when they came in, blamed jerr dan for everything. They didn t fix anything else i told them was wrong. You would think a brand new truck that i purchased from them wouldn t break down in 2 months smh. Then to keep my truck for a month and not even fix everything correctly is bad business.

  John Jordan
3 years ago
Working with Rachel worked out very well. Had some initial communication issues, but after we talked and understood the issues we were good to go. Brought my truck in for " wont start " issue. Had it sorted out fairly quickly.Not sure what happened with a review from earlier. I had a place holder with just the stars but their ended up being a comment that wasn't nice. I want to make sure that didn't stay for whatever reason.They were very helpful if not a bit expensive for what was done. hope to bring my truck back for a bit more work later.

  Marcus Manaro
a year ago
Have tried calling 10+ times and no one answers the phone around here or responds to voicemails. Can t even get Rachel or Erin to answer an email. They ll answer you if you re purchasing a truck from them, but the second you buy it, you ll never hear from them again regarding any issues. Terrible customer service, will never be buying a truck from here again.

  karam mikha
a year ago
Erin colndon was very nice to dealing with her very nice person they got my truck built and ready with in 10 days and Randy it s amazing person.thank you so much. ( Kevin s towing )

  Theodore
4 months ago
A Jerr-Dan driver criminally trespassed in my gated community in order to repossess a car.

  anthony riale
4 years ago
Just bought a F550 wrecker from this place. Hands down 1 of the friendliest places and salesman JT was great. No hassle, no forcing a truck on you. JT is very knowledgable of the business being a tow guy himself. I definitely would recommend this place for your next wrecker or rollback. Will be back for another 1 for sure !!

  Miguel Ortiz
3 years ago
When ever i need a jerr dan part or even a ford part I call dominick in ford/jerr dan parts and he always helps me if he does not have it he will do his best to get it for me always a pleasure to do business with him very profesional and knowledgeable.

  G .u
a year ago
Extremely over priced compared to any other dealership out there

  Roadside Assistance
4 years ago
Randy salesmen calling me and cursing me out because he lost my papers and would not take blame for it.

  Frank Gustaferro
3 months ago
Excellent service thanks

  Billy Misleh
4 years ago
Very bad seals people horrible service if you buy a used truck do not go over there

  Alex Argueta
2 years ago
the sales staff does not serve