Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Chris C
6 years ago
I wish there was a zero star. Let me start out by saying I have trusted these guys for the last six years and recommended them to everyone I know. Back when they were on the corner of Fire Rd. and Tilton Rd. they were very honest and reasonable. But now I will never EVER go back to this place. I brought my car back in January to have a coolant leak fixed. They flushed the systems and told me to come back a couple of days later. My car started idling so I brought it back only for them to say they would replace the hoses and flush the system. I said you just flushed the system two days ago (90$). That should have been my first sign.Three months later I take my car in knowing I needed front bearings and asked for a tune-up and two new tires. They quote me at just over $1,000 which given everything was reasonable but I stressed that this was the most I wanted to spend and they assured me everything else seemed in order. I go to pick up the car and they inform me I need a front strut and should get both done for $500. They also let me know that the radiator valve had a crack where the hose connects but assured me it was safe to drive. So a few days later I am driving on the expressway and my car dies. Well the hose came completely off and was spewing anti-freeze everywhere. Strike two.Finally to cap it all off I bring my car to a different place to get the radiator and strut looked at and within 10 minutes they call me to say "You cannot drive this car any longer. The frame of your entire car (right next to the tires and bearings Pearl literally just replace not two weeks ago) was rotted and cracked. They said it is not worth even attempting to drive it anymore and asked for no money in return for checking everything. Strike three.But to top it all off after spending over a thousand dollars I called Pearl to express my displeasure and was told they do not have time to check over all of their work and would not have seen the rot without specifically looking for it. Did not offer to refund any money and did not seem to care that not only was I out a lot of money but that it was a major safety issue. To put it into perspective I am not a mechanic by any means but here is a picture of the rot RIGHT BEHIND THE TIRE THEY REPLACED:
shaunakay pennant
2 years ago
I've been going to Pearls for years now and they have never disappointed me. All the men working there are super nice. And the prices are not bad. I will continue going there as long as I live close.
Darralyn Buford
5 years ago
This place is a gas station only . Don t ever put your car in the shop there! BEWARE OF OVER PRICING . I put my car in the shop at the end of the beginning of July for a oil liner priced at 1,000$ .. they didn t finish until the second week of August.. then they told me I needed a turbo in my car which would run me 1100$. I called everyday to see when my car will be done . It is now August 23rd and my car is still in the shop with them ! DO NOT TAKE YOUR CAR HERE EVER... the employees pick and choose when to work on cars and will have your car sitting for weeks without working on it .. they re employees go missing ! ... I called many other shops that could ve charged me cheaper and had my car done in the time spand of a week or 2 weeks not a whole month ! I will be telling people to not bring there cars there !
Isaac Cahoe
3 years ago
I love this place . They always give great service & prices. I call it the best small auto shop in Northfield. Just go in a asked for Mike. You won't regret it.
Zack Lilienfeld
11 years ago
All I can say is these guys did an EXCELLENT job for me. My 2002 Lexus had soft brakes and low beam headlight did not work. My local Sunoco station told me it was the master cylinder ($800 to replace!) and the headlight bulb and ballast ($1,000 to replace!!!). So I went to the local Lexus service center in EHT, where they told me I needed a disk and drum grind job to "get rid of rust" for $1,100, and they replaced my headlight bulb (for $220), which went out again the moment I drove off of the lot that evening.... When I returned to Lexus to have them fix it right, they then told me it was not the bulb but a "computer that operates the bulb" and graciously offered to replace it the part for "cost" which they said was $350, and they would eat the $300 labor cost because they made a mistake. Still not satisfied, I asked for a refund of the incorrect work on my headlight, and drove three blocks to Pearl in EHT. Not only did Al at Pearl CORRECTLY diagnose my brake problem (a bad brake caliper, NOT master cylinder or rust on the disks/drums), but he fixed it for $240. So much for the other service station's $800 and Lexus's $1,100. And regarding the HID headlight, they offered to install the HID ballast if I got the part, which I did over the Internet for $135. They installed it while I waited, for less than $100. SIMPLY PUT, PEARL SAVED THE DAY. This kind of good service is hard to find,and they earned my business. Keep it up AL!!!
Treava Barnes
4 years ago
Very honest people! Great service, they have worked on my last three cars.
Terry olivieri
8 years ago
Never had a bad experience here always find the problem n takes care of it...will not go to anywhere else. The price is always right!!! Our family has be going here for many years Kevin n his team r great!!!!
Maura Fernandez
2 years ago
Great guys...I feel confident their not taking advantage of a "woman" and I have confidence in their work!
TrayDad
3 years ago
There good and there reasonable for my Audi A8L.Better than taking my car to the dealership
Dennis Brummett
2 years ago
Helpful always willing to provide the best service and not gouge your pockets.
john rothman
2 years ago
Always great service.
David Geraldino
4 years ago
They do a professional job.
Felicia Peters
4 years ago
Decent honest service
Amber Woods
4 years ago
Great honest
adella gigliotti
3 years ago
Great service
Carmelo Felix
3 years ago
Pricey