Audi Meadowlands service, parts, preowned, powered by Benzel-Busch

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amir Wilson
3 weeks ago
I originally got great service here but couldn t edit my review as they use a 3rd party system which prevents you updating after submission.A few weeks after my service I got a flat and wanted to bring the car in to get the tire changed as I have wheel and tire insurance.They didn t have the tire in stock, was told I can pay $400 for them to order then seek reimbursement.This is my 4th Audi, not once have I ever directly had communicate with Audi care or wheel & tire insurance, these are services I paid for upfront and 99% of the time the service dept interacts with them. I didn t bring my vehicle in subsequently driving it to flat fix place to get repaired. I will not be returning to this establishment.

  michael galarza
a month ago
I visited this dealership over a month ago with friends to test drive a couple of cars at the very beginning of my car search. They wouldn't take my trade in at the time due to the high mileage my car had. I reached out to the salesman that tended to us and asked about a 2019 Audi Q3 was still available and he said that someone was looking at the car but has not been sold. I placed a deposit via credit card on Friday afternoon 2 hours after our phone conversation to reserve the car for purchase the following day. I called the next morning to talk to the sales rep and told me that their credit card system was down so the deposit was not processed but not to worry as the car is reserved waiting for me. I get to the dealership in the afternoon and test drove the car. As we are sitting with their "finance guy" (who was a gigantic ego along with a know it all attitude)with our completed paperwork to get informed that the car was sold yesterday. Apparently this place lacks interoffice communication skills and any sense of professionalism. Why let me drive this car when it's sold? I found a replacement that was $3000 more than my original car. The best they can do was take $750 off. I declined and walked out after he said that is the best he can do. As I'm leaving he then countered $1000. I declined and informed them that they were giving another party $500 off due to scratches on their car. So you are telling me that you want to start haggling with me starting off at $750? With the deposit made on Fri what makes this worse is that I made arrangements to sell my car in the morning on the way to the dealership. They really didn't seem to care or acknowledge my level of anger and the inconvenience they caused me. I've submitted a complaint to the NJ Dept of Consumer Affairs for deceptive sales practices. This fiasco took over 4 hours. I emplore whoever reads this to save your time & aggravation and visit another dealership instead. Sadly this whole experience reminds me of how they sell cars in Long Island City, Queens at Major World. Talk about convicts selling cars.

  Juned Ahmed
2 months ago
SAVE YOURSELF A HEADACHE AND PAIN!This service center has to be one of the worst in the tri-state area. If I can give it a 0 star I would. The few positive reviews left for this establishment on Google are surely people who work there or friends of those who do.I recently took in my brand new vehicle (2023 A6), which was purchased from the same dealership (Meadowlands) that works in conjunction with this service center. (same owner). Within the first month of purchase, I hear a noise coming from the gear box, which the tech at the Service Center in North Bergen explained to me was related to the rear heating system. This is brand new car. Anyone would assume, such a small problem would be quick to fix, even though it should not have any issues. It took them 2 weeks, and non-stop lies and bombardment for updates.I was helped by Vincent, who works at the front desk. He talks nice, but don't be fooled. They all do.Each day was a new false update, and false hope. I was continuously promised that the vehicle would be fixed and ready the next day, for 2 weeks. It wasn't. Even after promising the vehicle would FINALLY be ready Friday around 12 noon, it WAS NOT.It gets worse.After all the trouble caused to me, I ask Vincent to please ensure the vehicle is not only fixed but also ready for me to pickup. You would assume that as a customer service rep, he would make it his obligation to ensure it was ready for the customer, especiallyafter causing such an ordeal. When I picked up the vehicle, I found left tools, garbage, water bottles, and stains within my vehicle. Furthermore, my brand new car was PHYSICALLY DAMAGED. My rear bumper was hit, as paint was chipped and the bumper sensor was also chipped. I also showed them my passenger side front rim that was scratched. Courtney, who was inside, took pictures of my vehicle and said she will tell the manager who would call me Saturday morning (the next day). Of course I did not receive any calls.Additionally, Vincent told me before picking up the vehicle that they need more time because they need to give me a "complimentary carwash" because the car was dirtied by the technician while working on it. If you saw my vehicle, you would agree with me that I would have preferred to never have received their wash. It was horrible. The car was filthy, exterior streaked with soap, glasses filthy, floormats disgusting.THIS ESTABLISHMENT DOES NOT CARE FOR YOU OR YOUR VEHICLE. THE WORST PART IS MY CAR STILL HAS THE ISSUE I TOOK IN TO FIX. THEY DID NOT FIX IT!SAVE YOURSELF THE HASSLE AND GO ELSEWHERE, TO ANY OTHER SERVICE CENTER.I will report this establishment to the BBB.

  Mahad Rauf
a week ago
Tried saying that a repair would cost $4500 because I needed to replace some expensive part, took it to another place and all that was the problem was a faulty wire that needed to be fixed and only costed $150. Highly recommend you avoid if you don't want to be ripped off!!!

  jason zhang
4 months ago
The service department is sucks! I left my car there about 2 month. They call me 2 days ago said they have the parts ready and I can pick it up today. Then I made several call today trying to find out pick up time. The first front desk said, she will leave a message to my advisor "Vincent" or whatever name, he was with customer at this moment. wait about 2 hours, no call back. So I made a call again, the second front desk lady said she will leave a message on teams to Vincent, he will call me back. Another hour gone, no call back. The third front desk lady told me Vincent is off today. so what is the hell this service department? do you know what you are doing?

  Jose vasquez
5 months ago
Took my vehicle here and they kept it for almost two months. Did a very poor job on keeping me up to date on what was going on with my vehicle and when I finally got a hold of someone they told me the car had been done for about two weeks. Sales department is great but take your Audi for service somewhere else.

  Caroline Altenbernd
4 months ago
Recently, my vehicle developed issues with the transmission control module, a matter of significant concern given that the car is only a year old and has clocked a mere 20,000 miles. When I approached the service department at the original dealership (Audi Meadowlands in New Jersey), not only was I disappointed with the problems my car encountered but also with the service I received. The service department at the initial dealership insisted on charging me for a diagnosis, which, in my opinion, should not be the case for a car under warranty. Furthermore, their lack of courtesy and professionalism added to my frustration. Went elsewhere and got a diagnosis that will be under warranty, as it should. And I was greeted much better.

  AE Cepeda
a year ago
Turned in my 2022 A6 Allroad for the recall service, diagnostics, routine 1000mile maintenance and minor rattling at the dashboard. I was issued an A4 loaner for the entire duration. These guys are great - they know their stuff, answered every question I had, and took very good care of my baby. She is perfect - I love this car!Vincent is exceptional, goes above + beyond, and is the epitome of customer service. Everyone I encountered, from the valet, the cashier, and the telephone service reps are professional, courteous and truly appreciate our business. Thanks all!

  Ritesh Poddar
3 months ago
I had thought this service center was great at first and when I got hit with the dreaded alternator issue, I had the towing service tow the car to this service despite an option to go to another center, paying more for the extra mileage. But they have not even looked at the car as yet and no eta as to when they will look at it. The "advisor" has no advise to give and no loaner car as well. I will have to now get a rental for an issue that seems to happen to many Audi (luxury?? SMH) vehicles and is supposedly under warranty. Done with this center and Audi!

  Matthew Blecker
2 years ago
Run run run far away from this place. I used this service center since I bought my car from their dealership and the experience was just as bad as the car buying experience from their dealership. I went in to get the safety system checked since it kept malfunctioning. Took them a few days but were able to provide a loaner car. Upon receipt of the car, I notice my brand new cars steering wheel was all scratched up on the bottom from the large plastic tag. They put on my key fob. I mentioned it to the customer service rep Courtney her and one of the valet guys went out and checked it out and saw the deep scratches without me having to point them out to try and clean them up . When they brought the car back around it was definitely better but still very noticeable. I asked for the manager to come check this out and he literally went right for the area saying he couldn t see anything or feel any scratches when the workers were trying to tell me it s from normal wear and tear. I m a single Make with no rings or watches and the rest of my steering wheel is Prestine. He looked me in the eyes and finally said he couldn t get a new steering wheel that won t have damage similar to this and there s nothing they can do. Run far away from this place. They are incredibly incompetent and unprofessional. I understand mistakes and accidents happen, but they could be helpful and actually try to correct their accidents. Now I have to drive around my car and feel the steering wheel scratched every now and again while I drive my brand new car. I ll never buy an Audi again.

  alex perdomo
2 months ago
Service was amazing and fast. Technician explained all issues very well. And the best thing his speak Spanish

  Dmytro Zeleniuk
6 months ago
I recently purchased my Audi Q8 from this dealership, and I must say I had an outstanding experience. Sal, my sales representative, went above and beyond to ensure that I found the perfect car that suited my needs. His knowledge of Audi vehicles and his willingness to answer all of my questions made the buying process incredibly smooth. Sal's professionalism and friendly demeanor made me feel valued as a customer, and I couldn't be happier with my new Audi. I highly recommend this dealership, and I'm grateful for Sal's exceptional service.

  EclipseHME (EclipseHME)
a year ago
Easy to see cars. Friendly staff. Fast process to test drive and finalize the purchase. No intimidation of buying extras. Out the door in 2 hours or less

  smart deal
2 years ago
A few months ago I leased an Audi S6 from Audi Meadowlands.� Today I went into the service center to have a damaged tire replaced.� I visited last week only to learn that the tire was not in stock.� I drove up to the entrance, someone walked over, stood next to the car, and instructed me to go inside.� I walked inside and saw two service reps assisting customers,� a gentleman standing behind his computer (later learned that his name is Alex), and the used car sales staff all focused on their monitors.� To my surprised, no one acknowledged�me.� A few minutes went by and, Courtney came from the door behind the counter, and immediately focused on the computer, and picked up the phone,�never look�in my direction.� Alex then struck up a friendly conversation with a staff member who also come through�the door behind the counter.� With minutes going by, I started to wonder if they are assuming that I'm being helped.� �So I walk over and politely interrupted Alex's conversation, to ask if he or the other gentleman is able to assist me.� Alex responded that I should wait for a rep, never bothered to offer any help, and did not seem to care that I'm waiting while he is having a friendly non-business conversation.� Eventually, Cortney went through the door and returned.� She asked what I needed, I stated that I'm there to replace a tire.� She asked if I had an appointment, I said no, she looked at me and asked the question again in disbelief, again I stated that I did not have an appointment.� She then stated that the wait will be a couple of hours since cars were in front�of me.� I expected to wait since I did not have an appointment. I� was also not offered any other options, so I said ok.� She then asked if the car had any other issue, to which I responded no.� She then told me to have a seat.� Never asked my name, nor a phone number.� I sat down and waited for 3 hours.� Cortney never checked back in, never gave a status update although she came to the waiting area two times to let other customers know that their car was ready.� At the 3 hour mark, she approached�me with my keys stretched towards me and�said "your car is ready and is outside".� I was honestly shocked at this point.� Didn't bother to use my name or make eye contact.� Just your car is ready and outside.� I took the keys, she turned and walk away.� I was in disbelief.� I then followed her to the counter and asked for a receipt.� I was then told that I would get one in my email once she's done with my tire insurance.� No summary of what was done, no receipt, no thank you for your business, never bothered to verify my email address.� Just your car is ready and outside.� It was at this point that I asked her name, as she was not wearing a name tag, never introduced herself, and I never got a business card.� I also asked for the manager's name, only to find out that the manager is Alex who cares more about chatting with a co-worker�than helping�a customer.� I walked outside to find my car unlocked, and none of the staff around.� It appeared to have been lightly washed�with most of the dirt still in place.� The seat and mirrors no longer had my saved�positions.� It is now over 2 hours since I left the dealership, and still no receipt.� A�machine could have given me better service today.� This is not what I expect from an Audi dealer, and I will be sure to let all my friends�and family know of this experience.Service: Tires

  Amelia and Harry
6 months ago
I had an extremely frustrating experience dealing with the salesperson, Sal.I went in today looking for a specific Audi Q5 that I had seen online. I had emailed earlier in the day (around 10am), confirming availability of the vehicle, and made an appointment to see it at 2pm.Upon arriving:- Sal lied to me about the Carfax estimated value of my trade-in. Upon putting my VIN into Carfax, the system immediately yields trade-in values over 30% higher than what he quoted as being the 'true Carfax value'.- Sal told me that it was 'illegal to make money on documentation fees', while quoting $795 as a documentation fee (NYS documentation fees are $175).- Sal told me that the car had 2.5 years of warranty remaining. Carfax said it had 17 months left. Upon flagging this with Sal, he pretended he had been saying 17 months all along.- After handing over my license to test drive the vehicle, Sal went out the back, only to discover that the car had already been sold. No problem - this can happen (although I would have appreciated a call, given I drove nearly 45 minutes to get to the dealership). He returned, and while initially apologetic, started to lecture me about how this is the reason he always tells customers to leave a deposit (on a car they haven't seen yet?).- Sal, and his Sales Manager (I don't remember his name) then started to have a loud conversation in front of me, clearly designed for me to listen to. They made many comments to each other about how I should be considering other (significantly more expensive) vehicles, and tossed around differences in monthly price. I suppose this was supposed to be a sale tactic to 'subtly' let me know how 'small' the difference in monthly price - over 72 months - would be, to see if I would bite, but frankly it was slightly embarrassing to watch, and came off as obvious and offensive.I will be taking our business elsewhere; the interaction with Audi Meadowlands was dishonest, condescending, and at times confusingly aggressive.If the tired state of the showroom is anything to go off - a dark, almost windowless room, full of chairs with stuffing falling out of them - perhaps Audi Meadowlands might benefit financially from treating customers with slightly more respect.

  Jacqueline Reiser
3 months ago
everytime i go to audi meadowlands i always have a great experience. if you need anything from parts mickey is amazing! and courtney in the service department is always so helpful!

  Michael Formisano
7 months ago
Feel like management shifted and they truly don t care about the customer experience. My wife 2021 q5 got a flat tire but thankfully she noticed when in driveway. Attempted to swap the flat with the spare tire HOWEVER was unable to loosen the wheel lock. Feeling defeated called AAA and Audi roadside assistance to hedge my bets. Both services were unable to remove the wheel lock. And yes we have the actual wheel lock nut. Towed the car to the service center. Communication was not the best. Finally had to call and they said the car was ready. Explained to adviser how frustrating experience was paying for a luxury vehicle and can t change the tire. Writing this response bc the service adviser took no accountability and could give a rats behind about my experience. He advised not to use the wheel lock bolts. What a joke. In my opinion they probably should of knocked the $60 labor cost to change the tire to compensate for my time, the AAA CALL/tow and finally the Audi road side assistance who was unable to provide any assistance. Love the car but don t think I will ever purchase another Audi to avoid dealing with that service center.Service: Tires

  Sarah Crespo
7 months ago
Customer service was great. My reason for 3 stars is because the loaner car was dirty, looked ok on the outside but inside was not clean. Also, it had an active warning notification for an oil change which I didn t appreciate seeing every time I turned on the car.

  Kevin beinhacker
6 months ago
Service manager lies, advisor showed zero interest in helping me until the job was already complete. Poor communication, i had to keep calling to find out when my car was ready because nobody communicated with me and it was never ready when they told me it would be. It really wouldn't have taken much to satisfy me as a customer but they weren't very interested in my business.Service: General repairs & maintenance

  Aftab Rehman
8 months ago
I was being leased a vehicle which has issues with the breaks ( and this wasn t mentioned any where in the vehicle report). I contacted my sales representative after discovering this issue. I was being informed to drive around since vehicle was in the dealership and the friction in breaks is due to the fact that the vehicle was not driven in the last couple of months. When I went there after couple of with this issue that the noise is getting louder, I am being informed that I had to change the breaks and the same from my own out of pockets ( since I came few months later). Like seriously, I shouldn t have trusted you in the first place. I can say, I am very very much disappointed and dissatisfied with this kind of customer service.

  Don ODell
11 months ago
I dealt with Dimitri and he was great. The price was higher than expected. The loaner was good and I had my car back in 2 days which was fine. Was a pleasant overall experience as Dimitri was courteous and very easy to deal with.

  Shelina Ramnarine
7 months ago
I went for a problem with my tire pressure and key battery. Unfortunately the parts area was closed. Lou and Sal went above and beyond after hours to help me to ensure I got my issues resolved. Great customer service and really appreciate their help!

  Silver SurferV10
4 years ago
Their service was fast and they did a great job, and thank you for the Beautiful new A6 loaner for my S8 ... I purchased my A8 there but not my S8. But I still continue to trust and use Measowlands Audi over where I purchased my S8 for service... love The entire service team including the parts department is ran very well and professional

  K
a year ago
This is probably the worst experience I ve ever had dealing with any service department. It took them a total combined of over THREE weeks to complete an oil change and general routine maintenance.I bought in my Q8 for routine service and issue regarding a malfunction light that came up. As well as wind noise while driving.Two weeks go by and they give me a call saying they can t figure out how to get rid of the malfunction but it should be fine . And regarding the windows everything is now sealed up but when asked what was done on the car the service advisor responded with nothing they found no issue. Which was funny because after another test drive was done, they seemed to have found the issue that wasn t there previously.After a bunch of avoided calls and leaving the office early and she ll get back to you I finally got my car back with the same malfunction light, and issues I bought it in originally for.I would highly recommend this place if you are looking for careless service advisors, receptionist and having your time wasted after spending over $70k for your vehicle!

  Maddy Loperena
a year ago
If I can give this place a zero, I would. I was sold a used 2020 with apprx 11000 miles less than a year old. 1. wheel alignment, brakes and rotors had to be replaced. 2. roof was leaking they fixed and then started leaking again. 3. the car turns off while driving (VERY DANGEROUS).No Empathy or willingness to work through the customer's concern.For #3 the most recent... Service rep Chris gave me the prognosis. He said that he had good news and bad. Good news they BELIEVE they knew the cause and it was covered under warranty, the bad news, they needed the car for 2 weeks to take it apart because the issue was behind the panel and the master mechanic had to do it.They did not have any loaners available, sent me home with the what I deemed a DANGEROUS car, to wait 2 weeks for a loaner to be available. 2 weeks later, I went to the service center for the set appointment to pick up loaner. I was told my appointment was the next day even after showing them the paperwork with the date (HUGE INCONVENIENCE). They call me back to say the cars computer was updated, reset, they could not recreate the symptom and I could pick up my car. I reminded the Service Person Chris what he had told me previously and only after I reminded him, did he remember the conversation (Suggestion: READ THE NOTES). He told me on 12/28/2022 the master mechanic would not be in until Monday 1/2/2023.1/3/2023 Chris calls to inform me there was a code mismatch they reset it and the car is operational. I called BS and he told me he would have his mechanic explain it to me. I don't believe they fixed my issue and if any unfortunate thing happens while I drive that car. I am going to see what legal actions I can take against this place.I would not recommend servicing your car at this location. I have a prepaid service deal that I REGRE buying for this service center.

  A. Jay Mosses
11 months ago
Awful service. The car was towed to them because it spontaneously stopped while driving (which is an entirely separate problem that Audi needs to fix). But the car was there for 3 days without anyone looking at it. They kept saying that there was no appointment but online tons of vacancy. They had no idea as to when they would even look at the car. I was told that other cars were on the lift waiting for parts. Did anyone think if make sense to take those cars off and look at other cars that need help? No. Audi USA was absolutely no help either. I ll be selling this car and buying from a more reputable and reliable car company. Never had these issues with Acura, Lexus or Toyota

  Alice Mui
7 months ago
Said service would be completed in max 2 days. It took 8 days. The loaner car was given after 4 days later as a mess. The receptionist answered my question not the representative which is absurd.Service: General repairs & maintenanceService: General repairs & maintenance

  Joseph DiAngelis
2 months ago
Very professional. Treated excellent great workmanship.Exceeded my expectations

  John Coelho
8 months ago
Always have great experience when taking my vehicle for service. Realistic objectives are set and always either meet them or exceed them. Would highly recommend servicing and purchasing vehicle from them.

  Scott L
10 months ago
Second time buying a car from this dealership and both times the experience was smooth and pleasant - the dealership in general and Alexy in particular worked with us efficiently and effectively to successfully effect (see what I did there?) the purchase. But seriously, Alexy was great: ultra-responsive, highly competent, and very flexible. Alexy and his dealership will certainly be my first stop next time I am in the market for another Audi.