Sussex Honda Parts & Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joan Elbel
4 months ago
Wonderful experience as usual - this place knows how to take care of its customers. Thank you Dan for all your help - Hope you have a Merry Christmas & a Happy New Year

  Steven Melamed
9 months ago
This is my preferred Honda dealer/service center. Very down to earth and care about the customer. Sadly the rest in North Jersey are very hit or miss since somebody has been buying them out and the quality of service has suffered. Most of the stores in Sussex are the better representation of whichever brands you prefer.

  Kevin Dolan
a year ago
Exceptional service and maintenance department that honors appointments in a punctual manner. They go out of their way to provide world class service whether replacing a battery on your car-key, replacing filters, or performing an oil change. Personal attention is delivered by associates with knowledge and precision. One of the finest automotive services departments at which I've ever done business.Services: Air & cabin filter replacement, General repairs & maintenance, Tire rotations, Oil change

  Jesus is Lord 111
a year ago
I went there for an oil change. The next my check engine displayed on the dashboard indicating a problem. So I called, set up an appointment to see why, since it was right after their service apparently that happened. Thinking that they were going assess the situation to find out if it was their fault as of why all of a sudden after their service I'm complaining of a check engine light. Oh yeah without any hesitation the service advisor said it's gonna cost you $148 dollars. I was shocked. To make a long story short. The SA came back to give me report and told me an animal ate my absorption wire from the tank. That sounded very bizarre. Why did this happen right after an oil change from their place. That's very strange. I'm just saying. So, the SA said, it would cost $400to $ 500 to get this fix. I was like what? No way, so I took my car from them got a second opinion. The other place said $80 bucks. Is that a ripped off or what?Don't think I'm going back there again.

  Roberto Soto
2 years ago
I made an appointment with Sussex Honda for an oil change and tire rotation. After an hour and a half, my car was done. The service advisor showed me the multi-point inspection report and guided me to the cashier to pay my bill. After finding my car, I realized that my tires weren't rotated. I went back to the service department and told the service advisor that my tires were not rotated. The service advisor said to me, Okay, do you want your money back or do you want to rotate your tires? .I told him that I was charged to rotate the tires so you need to rotate my tires. He replied, Okay, it will take fifteen minutes. . Later, he showed me that on the multi-point inspection report the technician had written no rotation. I requested and paid for a tire rotation so why is the technician able to decide what service should be completed? And why would I get charged for something that wasn't done?Afterwards, I left the dealer and was very concerned thinking what if the technician decided not to replace my oil or what if the technician decided not to replace my oil filter? How many customers have come to Sussex Honda, paid to rotate their tires and the tires were not rotated? Maybe it just happened to me. All I can say is I am not returning there to service my car..

  Robert Knapp
a year ago
Highly recommend, service and parts gentleman are extremely helpful. Service technician explained and answered all my concerns. GREAT PLACE !

  Chris Belz
2 years ago
Decent folks, polite and civil. Seems strange and sad only a few are wearing masks indoors when daily COVID-19 cases in NJ are hitting >1k/day again (8/7/21).

  Richard Machnowski
a year ago
Bought 2 vehicles here over the years. Friendly folks, reasonable service costs and comfortable waiting area.

  Christopher Brusberg
3 years ago
Quick and fast service, they explained everything very well and walked me through the process. Even worked with me on getting a good price with some maintenance I needed

  Holly Welsh
a year ago
I have always had a great experience with the service personnel as well as the mechanical service.

  Kathleen Badu
2 years ago
Very professional and caring service department. No pressure up selling, but helpful recommendations for service to maintain a well running, safe vehicle.

  Azey Tha Great
3 years ago
This is the worst dealership I ve ever been in. Told us we didn t have to put $1500 down. Right when we re about to sign off and get the car they tell us we need to to pay $1500 because the receptionist Haley didn t explain things to the salesman Bob correctly. Didn t try to accommodate at all. DO NOT SHOP HERE.

  mark engelman
a year ago
Prompt, courteous service. Quick, simple repair but the cappucino,ehh!

  Nan Becker
a year ago
As always the service team went above and beyond. These guys don't know what NO means, the go the extra mile and then some!!!

  Phil Manno
2 years ago
My recall was done exactly as described, they even washed my truck. Great dealership.

  nancy stephens
a year ago
Get pampered while you wait !

  Fabian Robinson
6 months ago
Quick and professional

  Mark Swyka
2 years ago
Efficient, courteous and cheerful service

  Jose Rocha
a year ago
Good service