InTown Auto Care - European Automotive Repair: Audi, BMW, Land Rover, Mercedes, Mini, Porsche, Volkswagen

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tina Petrarca
a week ago
Everyone was extremely personable and knowledgeable. I truly felt like Mike and Breana cared about my experience and wanted to fix my car correctly. The driver Chuck was super friendly and even Mike the owner picked me up at my home when my car was complete. Great experience!

  Carol Brevard
a month ago
I took my Jaguar F-Pace to InTown Auto to have the brake pads replaced and for new tires. They are extremely professional, efficient and quick! Their pricing was very reasonable. Not to mention, they drove a half hour to pick me up! I will definitely use and recommend them for regular maintenance and repairs.

  Brenda Morrow
2 months ago
We took our Land Rover Defender in for service for the first time and were very pleased with the professionalism, communication, and personable staff. We were given a reasonable estimate for the services to be completed and updated on the progress of the maintenance throughout the process. The work was finished when promised and the price was lower than the estimate since not all services were needed at this time. Everyone we encountered was easy to work with, pleasant and friendly. Looking forward to doing business with InTown Auto Care again.

  David Chafin
2 weeks ago
This was my first time going here for service. The entire staff were incredibly helpful and professional. Informed me every step of the way in regards to the work that needed to be done. I will be going back if my vehicle needs to be serviced.

  Rick B
4 months ago
Great diagnostics on my Land Rover. I decided not to go with them for final repairs since they recommended OEM for the suspension system and due to the age of my LR3, the high labor cost was not justified based on the current vehicle value. They have done excellent repairs for me in the past and I would recommend them due to their accuracy and quality repair work. The technician found a few issues I was unaware of so I do appreciate his attention to detail. They will generally be higher than average shops but lower than a dealership. I would trust them with a valuable vehicle out of warranty. Cheers!

  Gary Carty
a month ago
I brought my vehicle there for the first time. The shop is very clean and the mechanics and staff are very honest and so nice. Adam was my mechanic and he did a fantastic job. I highly recommend them and they will be my new mechanics for my years.

  varun reddy
3 months ago
I recently used Intown car service and had an excellent experience. I initially brought in my audi q5 with a concerning noise, and they promptly addressed and fixed the issue. Not only did they efficiently resolve the problem, but they also returned my car on time. The staff took the time to explain what had happened, showcasing their commitment to customer satisfaction. I appreciate their professionalism and expertise, making them a trustworthy choice for car services. Highly recommended!

  Keith Niemcewicz
a month ago
InTown Auto Care in Moorestown NJ has become my go to auto repair service provider for my 2016 BMW 528i. Based on past service and repair results, I know I can trust this facility to provide great quality repairs at a reasonable price and with awesome service. And they provide me convenient options to leave my vehicle and shuttle me to work or home or provide me a lender. I'm very happy with the quality and service provided. And my thanks to Breana who schedules and oversees my service appointments and to Kevin...the technician who services my car.

  Jerome Harrison
a month ago
I received a very exhaustive checkup on my BMW during an oil change. The staff was courteous and helpful. I was very happy with my first experience with In-Town Auto Care.

  Robert lockley
5 months ago
My wife and I recently purchased a used vehicle and wanted to have a reputable, local service provider give it the once over. InTown Auto Care promptly gave us an appointment, reviewed all of the systems and gave us a good analysis of the car's condition. The staff was courteous and professional and the prices were fair in today's market. We will continue to use InTown in the future and have no problem recommending them to others who need good, honest service. Thanks InTown!!!Services: Tires, Wheel alignment, Auto tire replacement, Wiper blade installation, Oil change

  William Henry
2 months ago
Had a flat on our Etron. Was able to limp it to Intown who found that Audi had not returned our lugnut lock key when they last rotated our tires. They loaned me a nice VW Jetta, rounded up the key from Audi, got us two new tires and had it all complete by days end. Excellent and sincerely friendly service. Well done!

  Aamir Khan
4 months ago
These guys are awesome and really know what they are doing when it comes to European cars. It's a family run business that provides excellent service and they really make you feel valued as a customer. I'm never going anywhere else to get my car serviced!

  Alkananda Prasad
a month ago
This place was great and has real customer service I hadn't encountered in a long time. I went in to get my headlight bulb replaced and even though they didn't have the kind I wanted, they were able to point me to another place that did.

  MrsMiniMia
5 months ago
I drove over an hour to get my rear brakes done here (which the shop was aware of when I made my appointment) and was quoted $700-1200 max (was told that for my model car it should be on the lower end because I have a smallest model).Ive had my brakes done with this model car before when I lived in another state so I know what a non-dealership price should be around (this is my 2nd purchase of the same model). I thought it was odd that they couldn t give me an exact price because they had the make, model, and vin number for my vehicle, which had all original parts . I now know why they do this. It s to get you to the shop (wait over 2 hours just for an estimate) and then you are given the real amount . At that point , where are you going to go?? Not only was I charged the max amount above (which btw was only $175 cheaper than going to the dealer which I wish I had done at this point) but I was also at the shop from 9am - 5pm because my car wasn t done until they were basically closed. I m BEYOND upset and felt like I was taken advantage of because I am a young female and I have a luxury vehicle. I would 100% NOT recommend going to this place if you have a luxury European car unless you want to pay dealership prices without all the perks of actually going to the dealership.PS - I should have heeded the red flag of the woman complaining about the amount they are charging for things when I got to the shop.

  SCARIA, PALAMATTAM
3 months ago
I gave my porshe for service.They charge me $245 for nothing and told me they are not able to fix the problem. . If you have Porsche, BMW, Mercedes. Go to the dealerUpdateGood news is they released the facts and gave me back the money charged from me . So I m appreciate their honesty. So now I am in a positive mindset.

  Ioanis Harakidas
a month ago
They took such good care of my vehicle , and myself!I appreciate the kindness and honesty guys!Will send them all my business!Thank you !!

  G. Cameron Wright
2 months ago
Excellent customer oriented family business. They take pride in the quality of their work, which is top notch. And even with all that, the prices are reasonable.

  Markisha Luciano
2 years ago
The first thing that drew me to In Town Auto was a need for better customer care from my vehicle service provider. I hit the internet on a hunt for high ratings and good reviews. I found In Town Auto. From my first phone call to schedule my appointment I got the feeling from Mike's high energy positive attitude that this was going to be a good experience. After hours drop off was easy. The emailed status update with color coding red, yellow, and green was a great visual aid to keep me informed and communicate the status of my vehicle's needs. Check out was a breeze and I even had my inspection sticker updated. If you love your vehicle enough to name it (Mine is Rebecca, Becky with the good wheels for short) then this is the place to go. I can't say enough great things about my experience with In Town Auto. Keep up the excellent work.Service: General repairs & maintenance

  Christopher Deitch
4 months ago
Very pleasant. Got my service in quicklyWill use again over dealership

  Bart Palamara
7 months ago
I've owned German luxury cars for 20+ years and have always serviced them at the dealership assuming they had the technical skills, equipment and parts necessary to maintain high performance. Recently I brought in my low-mileage older BMW after it began stalling at stoplights. The dealer left it sitting on the lot for weeks, failing to replicate the problem which only occurred after driving the car for some time. Depending on the car's "computer", they replaced a part for $400+ and sent me on my way, only to find the stalling continued 20 minutes after I picked the car up. After reading the positive reviews for InTown Auto Care I gave them a try. They took the time to drive the car, experience the problem first-hand, and determined the "computer" itself was the problem. I also appreciated their technician (not their front-desk) taking the time to explain what was going on with my car in terms I could understand. I've also found their routine 40k mileage servicing of my Audi to be first-rate, and strongly recommend you trust InTown Auto Care to give your car the care it requires.

  Krista Wallace
a month ago
Excellent, Customer Service! Very accommodating! DetaiI-oriented. Would definitely use InTown Auto Care again.

  Derek Short
2 months ago
Fantastic customer service, great communication, and extremely personable. They are transparent, fair, and treated me like family. I highly recommend Intown.

  Sandy Schussel
6 months ago
I have a Volvo and usually take it to the dealer. The dealer was backed up for over a week and I had to call them twice to get someone to talk with me. InTown gave me a two-days later schedule and did the work I needed done for the same price or a little less.They also looked at the future work the dealer told me was needed and explained why some of it simply wasn't necessary at this time, using diagnostics they could show me on screen.I'll keep working with InTown now.Service: Brake service & repair

  Christina Warrington
2 months ago
Ive had a leak in of my tires, Every 5 days my sensor on the dashboard comes on & the tie is about 22, it should be 35. I went somewhere else first(closer,& a tire place). They said they were closing soon & I could come back tomorrow. I saw some of the guys out back loading tires & I asked about filling my tire at least. They said no, too late. Left & went to Uptown Auto across from the wonderful hardware store in Moorestown. They put it up on the lift right away. Checked & filled all 4 tires. Told me to bring it back after the weekend & they d check the tires again. I haven t had an issue since they did that. I ve been here before & they were so helpful. Since it was just a tire issue I checked the place closer to me first. Never again. Uptown Auto has my business for good!! They know what customer service is!!

  Aissata kaba
2 months ago
Great place and great people, they get the work well done, will recommend it to anyone that need help with their car.Thank you for all you do .

  Iris Stone
11 months ago
The service was great and everything was completed in a timely manner. I like the online system they use to keep track of the work they re doing and to let customers individually view the results and approve or reject service on the estimate. They d forgotten to do the state inspection when I came to pick up my car but they addressed it right away by performing the inspection on the spot and not charging me for the service, so I was impressed with that. My main complaint is that it was way overpriced, even for a mechanic. Probably not surprising given it s a wealthy area, but it s hard for me to understand how it s ever justifiable to charge $90 for an oil change. That s worse than the dealership! Not sure I d go back unless for some reason I thought money was no object, but people with a lot of expendable income will probably be happy customers.Services: Tires, General repairs & maintenance, Vehicle Inspection, Oil change

  jorge s. de lemos
2 weeks ago
the best I recommend.He leaves very grateful and very happy with the work of my audio turbo.a3 2.0t premium plus

  Ken Ahearn
a week ago
Family run business friendly and professional. Keep updated and informed though out the service !

  John Cotten
3 days ago
They re good just a little over priced in my opinion. But the work is done very well & i have no complaints

  Jeff Corey
8 months ago
Called for a price to mount and balance tires on new wheels. Was told we cannot install your tires cause of our warranty yet the tread wear warranty is not through the shop and through the manufacturer. Then asked if I could get a price for the tires buying from them and was told I had to bring the car in. I don t understand why bringing the car in has anything to do with me wanting to replace all 4 tires and alignment. And I was told the same thing, we don t give estimates over the phone. Not like you had to inspect anything for an accurate estimate. I give you the tire size you give me the quote. Very simple. I called here because off the stellar reviews but honestly, after running a shop for years this is not a good way to do business.