Maaco Auto Body Shop & Painting

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lisa D
3 months ago
Took truck here to get scratch on door repaired and rust repaired on wheelwells and get them painted. 3 months after work was done, paint was peeling and rust popping through. Gave them an additional $900 to fix and cut out rust. Now a year and a half later and the paint is bubbling and rust is showing through again. I went and talked to new owner. She told me to contact corporate for a warranty claim. Corporate denied the claim. I spoke to the owner again and she, Farhana, said there was nothing she could do as the new owner. Their rust policy is 90 days. I spent $2100 for work that lasted a year and a half. Terrible work. Terrible service. Terrible warranty. New ownership is terrible. Farhana is not an honorable business owner. Not even willing to work with me on the price to get it fixed. Huge waste of money.

  C.E. C.
5 days ago
Great service! The staff is very polite and friendly. I got my car back in less than a week. They are very profesional. As well their services are cheaper than other auto shops. I totally recommend Maaco!

  james dickinson
2 months ago
Dishonest business. I paid $2100 to have rust cut out and patch panels welded in and repainted. They laid body filler over the rust and painted it. They never cut out the rust and welded in patch panels. Now the rust has come through and body filler and paint is cracked and pulling away from the panel. They don't warranty rust and obviously don't do the work you pay for. This Maaco used to do quality work. Not anymore. New owner will not accept responsibilty for the terrible work done. Avoid this business. Total waste of money with nothing to show for it. Owner offered to give me an estimate to redo the work that was supposed to be done. Very nice of her. We should all have to pay twice. Terrible work and terrible customer service.

  Cheryl Pacan
a year ago
I had a really good experience here! I needed an old car with lots of scratches in desperate need of a paint job!! Brian took excellent care of me as well as the car! The car looks like a new car!! The girl at the front desk is so accommodating and sweet. I m sorry that I can t remember her name She was very helpful and went out of her way to make sure I was happy! Thank you so much for an excellent job and outstanding customer service!!Service: Painting

  Carol Kurman
3 months ago
It was the second time I used Maaco and both were for body work. They were much less expensive than other places and I got three estimates.They did a great job and the staff were terrific, especially the manager.I used the Macco in Maple Shade, NJ.

  Noelbi Jerez
a year ago
I thought everything was gonna be ok with my car repair and paint but not!! I first went there for just paint my bumper and side fender that was ok, but the second time was mess from repair and paint to,,, just the pic how everything went thru!! They didn t even solder the frame and I paid almost 3000 buck for all that mess not satisfied at all!!!Services: Painting, Body & Trim, Welding

  Andrew Silva
4 months ago
This is how they treat customers spending $4000 out of pocket to get their car refinished for a fresh look. I am severely disappointed in the handling of my service.I had originally had another car refinished for $2500 around 6 years ago and they did a fantastic job other than a pricing disparity, prompting me to return again for them to fix up my new project last year. It needed slightly more work than the first car I brought, and they quoted $4000, and would be done in 3 weeks. It took 3 months. They agreed to repaint, fix the body, and realign the bumpers, and not paint over any of the grilles. I had removed most of the plastics, spoiler, tail lights, anything that would get in the way of a nice paint job for them. 3 weeks go by, and no word. I call and ask for an update Friday, it will be done Monday they said. Monday comes, they said it will be done Friday. Friday comes, they said it will be done Monday. After a month, I drive over and my car had not been touched. I give them another 2 weeks, call again, it will be done Monday. On Monday it will be done Friday. I drive over again, my car had not been touched. After 2 months I go talk to them in person, and they said give them one more week. It takes them 2 months to even start on the car. I keep checking in once a week and keep getting the next week treatment. After 3 more weeks, I drive over to check on it and it had finally been painted with terrible thick paint runs, the side skirt missing, and my hood vent broken. This is a rare car and body parts are not easily replaceable. I go in to tell them about the broken hood vent. They said they will take care of it, and I also agreed to purchase a headlight restoration with them as it was needed. Another 2 weeks go by after the car was already painted, I get confused because a headlight restoration shouldn't take two weeks. Apparently the guy that was working on my car had quit. I ask them once again how much longer, because they never once called me to update me even though the car was over 2 months behind schedule. They say a few more days. Finally, they call me to come pick it up, and it is unfinished. Polishing compound sprayed all over the car which is still stuck to the car and cant be cleaned, cutting swirls all over the paint severely visible in the sun, and they had not fixed the hood vent. They said they will give me a free headlight restoration instead. Thats great, except they trapped a massive hair in the headlight clear coat, and sanded too deep and burned the plastic. The bumpers were not aligned, they broke my light bulbs re installing my tail lights, they also reinstalled my spoiler with the wire harness running through the trunk seal instead of where its supposed to go so I had to take it off and re install it properly anyway. They left hammer marks where they chiseled my badging off the trunk, didn't bother to replace the badging, left dull non clear coated spots all over. Their excuse was they didn't want to hold the car any longer. The body work was wavy, the battery needed to be replaced because they left it sitting for a whole season, and the icing on the cake, when I drove away the car had no brakes. The brake fluid had leaked out of the lines which were not leaking when I brought it in. I do not blame them for this, as the lines were pretty rusty, but it appears they were using the parking brake to stop the vehicle and now the parking brake assembly is destroyed in the driver rear. Secondly, they didn't bother to tell me the car leaked out brake fluid so when I left I could have crashed the car. As a shop manager myself, I am overall disgusted with this service. Now, the paint job is beginning to crack. Don't go here. Will add photos in near future.

  Jackson Gamel
8 months ago
Got a full body custom paint job and I love it! It s exactly what I was hoping for. Kelly, Jess, Bryan, and the rest of the staff were really helpful and informative regarding any questions or concerns I had. The attention to detail was impressive. Would definitely recommend these guys for any body work they re awesome!Service: PaintingService: Painting

  Chimaobi Amutah
5 months ago
Really disappointed with my terrible experience here. Got into a car accident in late September and brought my vehicle here. Was told repairs would take six days unless some other body issues were found. Obviously, they found other body issues in an effort to make more money from my insurance company. I get the game but in the midst of extracting a few hundred more dollars from them I was continuously inconvenienced without my car. I ended up calling them after a week and the lies continued. "Next week", "tomorrow", "your insurance company is a__holes". Ok. On multiple occassions I was told a day my car would be finished and it didn't happen. They could sense my growing frustrating and so on in-person visits and some phone calls before I even said anything they would start apologizing.Finally got my car back after almost a month in the shop. The part they worked on looks good. Only took quadruple the time they told me. Ok, however, in their rush to get the car back to me there are now other things going on with the car. For one, the box in the trunk that covers an internal component was removed and I had to re-attach it myself. Secondly, no type of vaccuming was done on the car's interior so bits of stuff were left inside. Thirdly, my wiper fluid is completely depleted. Wasn't the case when I gave it to them. Finally, my passenger-side turning signal (the primary part that they worked on given that's where most of the car accident damaged occurred) still has an abnormal blinking sound.Oh, also, they had to adjust the amount I had to pay out of pocket at the end of all this and so upon paying and retrieving my car they said they'd send me an updated bill. That was at least three weeks ago. Ask me if they've done that...

  Troy Casey
2 months ago
I run a dealership called City Select Auto Sales. We sell preowned vehicles. To our customers a new purchace should feal like a new purchace. We send many vehicles to Maaco and the results are impressive. The price is fair and the workmanship superior.The owner of the shop Farhana is a top notch lady/ buisness owner,that stays on top of everything.

  Kim Bersani
5 months ago
I trusted Maaco Autobody & Paint Shop in Maple Shade with my classic car (1966 Mercury Montclair) and I was not disappointed. They have talented niche bodywork professionals on staff that know what they're doing. Price was not my main concern, but I must say they were fair. Management was easy to work with.Very satisfied!

  Lee
3 months ago
Farhana & Jill very helpful & coordinated the repair on my Mercedes. Nice work, no complaints kept my car clean. Highly recommend

  Kyrah Coates
7 months ago
Maaco did an amazing job with the paint and fixing of my car! I will definitely come back in the future if needed. Customer service was amazing. The job was done in a good time frame!Service: PaintingService: Painting

  RaRa
8 months ago
Happy Sunday! My recent visit to MAACO Maple Shade was AWESOME! To see how they made my 2003 LS 430 look new again was amazing. The team at Maple Shade MAACO were very nice and listen to my concern. When I pulled up and saw Black Pearl sitting in the lot all I could say was WOW! The headlights look brand new. I was truly amazed how they looked.Thank you for taking care of my car.

  Frederick Santana
4 years ago
They honestly did an amazing job!! I just picked up my car today and I was speechless when I saw it painted and repaired. It looks brand new and I was expecting to see a lot of imperfections, but I couldn't see anything wrong on the paint job! It looks amazing! Highly recommend this place.

  Ken Williams
10 months ago
The staff at MAACO took good care of me. Brian, Nina, and Chris were great. Service was fast and reasonable. My only regret was waiting so long to get the paint job done. SUV looks fantastic

  Jack Collins
a week ago
Great place. Very good prices , Nina and Sabrina were awesome

  Amanda Buchanan
a year ago
Taking them an actual 5 months to fix a car. Still not done. New and old management combined. Shady.Edit: Called corporate and they can do nothing because it s independent and privately owned. Will report to BBB. Would recommend a different shop to people.Also to the comment below by their owner: We have tried over and over to resolve the issues with you prior to this so why would it be different after posting this review. It should have been before. falling short this time is an understatement. You ve had a brand new 2023 car from September 2022- February 2023 and it s still not fixed. Paying a lease monthly and without the car! It s not right.

  Terry Tull
7 months ago
Brian was very helpful and open about the painting process for my 2012 Nissan Maxiuma. The veh. Looked completely restored and i have gotten many complements on the veh and offer to buy it Thanks for a great paint Job. Service: PaintingService: Painting

  Sol Baez
3 weeks ago
The two ladies in the front are amazing! Great customer services.

  Scott Sheppard
10 months ago
They are the best hands down I really appreciate you guys. Brought me back to life

  Everton Moretti
7 months ago
Gessica is a amazing manager! She helped me a lot. Very professional and helpful. I would definitely make business with this company again

  Yanfu Shao
a year ago
Excellent body repair and paint shop. I have used this store for a few times. I felt Bryan, the manager, is professional and understand the customer s needs! The technicians have done wonderful job! I appreciate their expertise to help me out in the stressful car body work repairs after car accidents!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Joe Keenan
2 years ago
I had 2 vehicles worked on here, both came out exceptional. I had a rear bumper replaced on a Honda Odyssey and it looks original. Also had a Honda civic get a complete paint job, and even with all the dings and dents beforehand, the car came out looking brand new! The GM at this location, Joe, is awesome. He went over all the details with me and was very communicative. I would highly recommend Joe and his team, they do amazing work and the prices cannot be beat. Thanks again guys.Services: Carburetor cleaning, Painting, Body & Trim

  Herbert Smith
2 years ago
Excellent service and work performed was exceptional. They removed deep scratches from the front side panel of the car. This saved me hundreds of dollars. They could have suggested a full restoration consisting of removal of the panel sanding and painting. They saved more than one thousand dollars and only asked that I tip the technician that performed the work. They are very friendly professional and most importantly honest. I would recommend this business to anyone who wants quality work at an honest price.Service: Body & Trim

  Migdalia Morales
3 years ago
My first time having to take my vehicle for service and a great experience. My vehicle was ready on time but I was unhappy about how the door . Unfortunately I forgot to mention to the guy that I wanted the dents on the door fixed . When I picked up the vehicle , the door just didn t look good . I was very frustrated although it wasn t their fault . General Manager assured me that they can have it done by the next day and gave me a great price . When I finally picked up the vehicle the next day , the gentlemen who did the work approached me to make sure I was happy with the work. Everyone including the receptionist was so nice and professional! Great experience and good prices !

  deyby trochez
3 years ago
Amazing service! Came here to repair the rim of my 2019 Toyota Highlander. They took care of me from day one. Communicated extremely well and made sure to thoroughly explain everything. The GM joe is positive and upbeat yet very critical of his work. The whole team is amazing, They were determined to get my car back to me 100% repaired and they did just that. Great people, highly recommend!

  Jessica Li
2 years ago
They are doing great job. I got scratches from people who intentionally did it on the hood of my car. I went to Macao they are offering reasonably price and doing incredibly great job. The color match so perfectly. I won t even tell the difference. Definitely recommend this placeService: PaintingService: Painting

  David Sanflippo
2 years ago
I had a full 2 tone paint job done on my 1997 Dodge Ram 1500 at Maple Shade Maaco. Joe and his crew did a fantastic job. You would never know the the truck is 25 years old! I went to 4 body shops before I choose Maple Shade Maaco and glad I made the right choose. Fair price for what I wanted. True craftsmanship. Thanks for bringing her back to life.Services: Painting, Body & Trim

  B
3 years ago
This Maaco is the absolute very best. They re professional They re courteous They go above & beyond expectations They re fastI ve had a lot of body work done on my cars over the years, but I ve never dropped off a car on a Monday morning & picked it up on a Tuesday at 4 o clock before. Granted my job was on the small side, but nevertheless ... still impressive.Outstanding job gentleman. Thank you very much.Service: Body & Trim