Holman Ford Maple Shade
4.5 (1160)
571 NJ-38, Maple Shade, NJ 08052
(856) 394-5517
holmanfordmapleshade.com
Claimed
From the business
- Identifies as women-owned
Service options
- Delivery
Introduction
Holman Ford Maple Shade is a reputable Ford dealership located in Maple Shade, NJ, offering a range of services including car rental, car wash, oil changes, and repair services. They pride themselves on their accessibility, with wheelchair accessible facilities and a variety of payment options.
Services offered: Car rental, Car wash, Oil changes, Repair services.
Holman Ford Maple Shade Reviews Summary
Pros
- Professional and knowledgeable staff, particularly highlighted were Greg, Mike Cifaldi, Vince, and Pat, who provided exceptional customer service and made the car buying experience enjoyable and stress-free.
- Excellent communication and transparency throughout the process, with clear explanations of services, options, and pricing, ensuring customers feel informed and involved.
- Great attention to detail and willingness to address any concerns promptly, as seen in instances where issues like sticker residue were immediately resolved to customer satisfaction.
Cons
- Some minor issues with post-service detailing, such as the sticker residue concern raised by a customer, indicating a need for improved quality control in the detailing process.
Suggestion
Enhance post-service detailing processes to ensure thorough cleaning and removal of any residues to meet customer expectations consistently.
Positive Words
knowledgeable, professional, patient, transparent, exceptional, excellent, accommodating, welcoming, stress-free, enjoyable
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Ashley Soskin
5 months ago
SUCH a good experience buying our car from here. We worked with Greg who was phenomenal and patient. He truly found me the best car and didn t stop until he found one I liked with everything I wanted. 10/10 recommend working with him and Holman. Everyone was so nice and knowledgeable
Dana Phipps
a month ago
I received excellent service at Holman Ford Maple Shade. Everyone was so welcoming and kind, from the employee in training who greeted me, to my service coordinator Kevin who explained all of the work they would be doing very clearly and kept me informed throughout the day. He communicated clearly and made sure I got my car back as quickly as possible. Jennifer helped me with a loaner car which I appreciated. It was all a very positive experience!
Kristin Maurer
4 weeks ago
Mike Cifaldi was excellent! He made the car buying experience super simple and clear. He didn t pressure us in any way, just showed us our options and helped us make the best choice for our situation. Consider me a loyal customer.
Helen Cheung
4 months ago
I had to leave a review. It was my brother's first time buying his own car on his own and I tagged along to look at the cars he was interested in. We walked in and were greeted basically immediately without an appointment by the front. We worked with Vince, who was incredibly patient, knowledgeable and kind. He showed us different cars, gave us different t options and walked us through the whole process. It was painless and pretty seamless.The only thing that bothered me was that after the car being detailed, the sticker residue was still on the window. Made me question if it was "detailed" at all. When I saw it and brought it up to Vince, he didn't hesitate to get it brought back to have it cleaned off properly.Thank you for a great experience!When I came in a year ago looking for a car for myself, Tito was also awesome, knowledgeable, and extremely helpful. Even though we decided on a different car, working with Tito was great. He gave us a chance to look at different car options and made us aware of what worked with what we were looking for.
Rich Carotenuto
2 weeks ago
I will always come to this dealership. Mike Cifaldi was so incredible. We bought a few cars from him before. Each experience is incredible. He s truly a genuine person and honest. Everyone was so helpful at this dealership. I will be back to get my ST now that we got my wife her new bronco.
Randolph Warnock
6 months ago
Had a very good experience here buying a new car. Everyone from the sales people, to the GM and service manager were great to work with. I worked with Greg Sommers who was my sales lead and GM Joe Trivett who provided great customer service and answered all my questions even on their day off. I was not pressured and they took every length to get me the best price/deal for my new vehicle. I would recommend A+.
Ronald MacGarvey
3 weeks ago
Outstanding experience as Kurt Foster accommodated my schedule with an appointment on short notice and Chris Dacanay made sure that all issues were addressed and resolved. They got me back on the road in time to get back to Boston before dark and the car is running perfect with a fresh oil change. Good people to work with top to bottom. Thank you all!
Zoe Browne
4 weeks ago
Pat was super helpful and did not push me to make any decisions. As a first time car buyer, it was nice to not feel overwhelmed but also know he was there to support me. I would recommend Pat and Holman to anyone looking for a new car.
S Davis
a month ago
I don't often write reviews but felt compelled because I was blown away by the service experience at Holman Ford Maple Shade. My car needed service for a recall so I went to them as the closest Lincoln dealer in my area. They offered pick up and drop off of my car including a loaner which made my life 1000% easier. In addition to handling the recall, they provided a complimentary inspection of my car and text me a link of the mechanic with my car going through everything they checked. They also cleaned the exterior of the car. The communication during the service was excellent (shoutout to Kevin) and I was just really blown away with the whole experience as I usually dread getting my car serviced. This was my first time using Holman and now the only place I will service my car.
Thomas Hawn
4 months ago
My experience was excellent from start to finish. I was treated by a friendly face the moment I pulled in for my service. I was promptly guided in the right direction to get the process moving. I was provided with thorough yet efficient information about the services provided. While the estimated time for completion was longer than I expected, I soon understood why it would take so long. I was provided with a full detail video of all of the services being done as well kept up to date with real time updates from my service associate, Kevin Kozarski. Kevin made the process easy and I never had a moment of concern throughout the whole process.
Robert Mcgillen
a month ago
We brought our Lincoln MKZ in to have a recall done, and was met by Kevin in service was a very nice experience. We walked the lot to waste time for the Lincoln to be done, and had seen a truck on the lot not really of thinking of buying anything at the moment. We met Vincent in sales, we had expressed our interest in this dodge Ram truck. We asked a few questions and this by far was the easiest and relaxing purchase i myself had ever made, Vincent is a great salesman to work with, he follows up on his work, yes we purchased the truck.
Janet 69
2 months ago
Alan Eisenstadt was recommended to us and I m so glad that I contacted him. My husband and I were very impressed by his kindness and knowledge that we knew we had to proceed with the car purchase. He made us feel comfortable and answered all our questions without hesitation. We honestly wish we had done it yrs ago. We definitely will recommend Alan to our family and friends!!
Monica Baltodano
5 months ago
Dean did a great job finding a vehicle to meet my needs. Vince did an amazing job delivering the vehicle and responding to all my questions and requests. AJ did a great job with explaining the finance paperwork. Brian did great getting me a great $ deal. They all made it a seamless, easy process. I'm a very happy customer!
Laura Stupar
5 months ago
I truly enjoyed working with Joe Foley over the last 7-8 years. He provided 1st class customer service and was always honest and upfront with me about the costs related to the work that needed to be done on the vehicle . Overall, he just went above and beyond to make sure that I was good to go before leaving the dealership after every visit. He also would always lend a hand with the removal of my kids car seats, if a loaner vehicle had to be provided while my car was being worked on in the shop. The trust that I had built with him was comforting, especially in the world we live in today where the level of customer service is basically non-existent. I will miss working with him as I no longer have a Ford vehicle. But never say never...!
Joe Carafa
3 weeks ago
I could not be happier with all of the work that was done by the staff at Holman Ford. My service writer Kevin worked with me and kept in touch with me every step of the way. Communication was amazing and I could have not asked for a better experience. If I could have given you ten stars I would have. Thanks again for a amazing experience during a bad time.
Shawn McGovern
2 months ago
Never had a salesman that knew his job from start to finish. (Working with numbers and loan rates)Everything went great.The truck I inquired about was waiting for me to take a look at and test drive.Excellent customer serviceShawn
Andrew Athias
a month ago
I have heard all the nightmares and horrors about being a first time car buyer and that "car salesmen are all scammers". I experienced none of that working with Mike Cifaldi. He not only made the car buying experience painless, he also ensured I didn't pay a ridiculous markup on my Bronco, and was just an absolute pleasure to work with. If I could, I would personally recommend him to everyone in the entire state of NJ who was looking to buy a Bronco.Also Greg, in financing, welcomed me in the Bronco owner family, and was willing to do everything to make sure I was getting the best deal on my auto loan.I have no problems or complaints with this dealership.
Ellen Bischoff
2 months ago
Vince was very helpful in answering my questions and sorting all of the logistics of buying a car. He was incredibly patient as I had a complicated registration due to split time between two different states, but we figured it out! I love my car and will recommend Holman to any friends who are in the market.
Ibis Nevarez
3 months ago
Top notch experience. Not only did they accommodate my three children in the process but they really made the whole car buying experience wonderful. Greg Somers was the best! We went to two nearby ford dealerships and kept going back to this location not just because of the prices, but mainly because of Greg s professionalism, honesty, and willing to work with us (and his time of course). Once we sell our other car we ve had in about 2-3 years we will most certainly return to Greg!
Bob Citrino
a month ago
Joe FoLey made my visit memorable with his pleasant greeting and by quickly expediting the service my auto needed. ( Oil change and lube). My wait was short. Many thanks for the service.
Thomas mourer
a month ago
Tom Trasser went above and beyond to make sure we were taken care of. Daily communication and was able to get us exactly what we were looking for. Top notch service from top notch people!
Richard Twist
6 days ago
Dan Kane and Gary Segal were exceptional in providing us with everything we needed during our buying and closing processes.
Terri Smith
5 months ago
I spoke with Pat Cesarano and set up to come in at noon. He had the truck ready and waiting for me to test drive. He was great! He answered all my questions, I drove the truck home to get some paperwork and when I got back the gentleman I also finalized my paperwork was helpful and gave me all my options on my purchase. I have brought all my Fords except one from Holman.this will be my fourth. I will always recommend Holman.
Anthony Peters
4 months ago
Mike Cifaldi was a truly great host. He welcomed us and treated us like family. He was knowledgeable and didn t waste our time during a busy holiday weekend. In the future I would most definitely return to Holman Ford and recommend Mike to anyone I know looking for a vehicle.
Holly Hargrove
3 months ago
Lou Petti is so reliable and professional. He was truly welcoming and accommodated my car request by making me feel at home at Holman. I will definitely return to buy my next car from Lou. What a great organization and staff.
Georgeanne Stilley
4 months ago
This was my 3rd time working with Mike C buying a car. This time was more stressful d/t an accident in which my car was totaled. Mike made this experience so much easier. As before, he was very understanding of my needs and navigated me through the process. My son has also worked with Mike and has referred his Father in law to Mike. He goes above and beyond to make sure his customers have a positive experience. Very grateful!!!
Alientube105 Bresch
5 months ago
I had the great pleasure of purchasing a car this past Saturday. Dan Kane was not only welcoming, but he was also super knowledgeable and gave me a wonderful experience. I was not sure what I wanted to purchase, and he took the time to go through several options. Car buying is something I've dreaded in the past, but Dan has changed my mind. I will recommend Holman and Dan to anyone I know who is in the market for a new car.After the decision was made, I was sent to Chris who delivered amazing customer service and helped me through the warranty process.Thank you for making a difficult decision a terrific experience.
Matt Talbot
3 months ago
Greg Somers was a pleasure to work with. Attentive, knowledgeable, and truly customer focused. Greg went out of his way to make my buying experience stress free.Chris Cox found me the best finance option available and made the process quick and easy.I appreciate how enjoyable Joe Trivett and the team made buying my new F-150 Lightning!
Mike Ulrich
a month ago
A vehicle came up on my Facebook feed for an Explorer at Holman. I requested addtional information and was contacted by Greg Somers. Greg is the consummate professional. Greg was able to answer questions, provide pictures, describe features, and provide feedback on the vehicle and was also extremely flexible with allowing me to move times around in order to test drive the vehicle. The communication was constant and concise. Greg also put me in the great hands of Gary Segal. Gary was also terrific, describing the options available for warranty coverage, and tire/rim coverage, for the 2018 Ford Explorer Sport and completing the transaction paperwork with ease. The entire process was terrific and frictionless. It is the prototype for the car buying experience and our family will use Holman for our car buying needs in the future.
Orlando Nunez
4 months ago
Michael Cifaldi helped me tremendously, was informative and helpful along the whole process while making us feel comfortable and welcomed. I will be referring him an Holman ford to anyone interested in purchasing, excellent service.