Elite Acura Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shae Marcus
4 months ago
I JUST wrote a review 2 months ago how amazing my experience was after being a client for over 12 years. Unfortunately, my last experience was a disaster.I called because my battery light came on. Spoke to a female who said the best time to come in is in the afternoon. I made an appointment, left work early and showed up on time. At this point she tells me there is AT LEAST a 1.5 hour wait because of walk ins. To just check my car. I ask whats the purpose of an appointment if I have to wait for walk ins anyway? At which time she says, well because after speaking to a tech my car could have an issue with the alternator. This is the day before Thanksgiving. I was frustrated and made another appointment with a loaner car for the following week. In person while standing in front of her.I realize the night before, I didnt not get a confirmation text as I always do. I call at exactly 7:30am when they open. At which time they advise me I do not have an appointment, I will have to wait another week to get in. I am a single mom no other car at my home. With the idea now that my alternator can go at any time. I ask to speak to a manager. They advised he will call me back within an hour. By 3:30 I still heard nothing.. left another message. No return call to this day. I have been a loyal customer bringing my car in for every thing. Timing belts, tires, oil changes. You name it.. unfortunately.. they have shown me what loyalty means to them. Thanks moving on.

  Tonia Washington
10 months ago
When I bring my vehicles for service I always have a good experience. D. Rogers is always great with us. Today, K. Williams helped us. It was not good. She did not keep me informed of what was going on with my car. I had to go ask her and she was not on the work floor. I spoke to the technician more then ever before. So, I saw Mr. Rogers and I asked him. He kept me informed as usual. I was there more then 2 hours just for a key replacement and programming. I know customer service. Either Ms. Williams needs training or she is in the profession.

  Eric Beauchea
2 years ago
Took me right in, provided a loaner, did the work I asked and suggested what I knew was needed but didn t mention. I authorized the work because prices were very reasonable. Service advisor was incredibly quick to notify me the vehicle was complete and pickup was a breeze. Elite must treat their employees well because their employees treat customers very well.Service: General repairs & maintenance

  T Mid (TMid)
9 months ago
Thank you to DaQuan and the team at Elite Acura for solving my issue that was created when the street water last Sunday caused the issue to my undercarrriage of my car. I have nothing but 5 STAR experiences when I go there for service to my 2014 car.

  Nicole Scott
2 years ago
The level of service they provide is unmatched. I felt like royalty. Special shout out to Jon!!! He made sure to teach me new things about my MDX as well as helped get some scratches out my side panel. I've only had my new car for 5 months so I was happy he was able to get them out for me. They have a lifelong customer in me

  Rick Brzyski
2 years ago
Great service team. Recently the clip for my arm rest broke and I had a replacement and the spring all ready to go but I couldn't get in right, the service team put the part in at no charge because I a loyal customer. Mind you it was only a five minute job, but still.

  PAM Dolphin
2 years ago
Love going for service... never mind the wait cuz they usually work pretty fast. They give you updates throughout your time there..the service reps are all so nice. Today i had the joy of working with Brian.. he was nice and courteous as well as knowledgeable.

  Thomas S
3 years ago
Recently I bought a 2018 Acura RDX from a different dealership. However Elite is the closest Acura dealership to me so I went there for some routine maintenance. An absolutely excellent experience with Service Consultant Joseph Halloran. He took the time to discuss the car with me, gave me a crash course in Acura servicing. He was efficient and totally professional in every respect. The work was completed while I waited for the vehicle. The prices seemed reasonable, I didn't shop around but likely they are very competitive. Thank you Joseph for treating me as though I had purchased a brand new vehicle from your dealership! They say first impressions are everything- couldn't be happier with my first impression with Elite Acura and will return for future servicing.Services: General repairs & maintenance, Brakes

  Erica Thelusma
2 years ago
My sales person Martin Dawson was absolutely amazing. He sold me a 2020 Acura MDX today. Made the process smooth and easy. He was very professional. The establishment is professional and clean. I would recommend to all!

  T. W.
a year ago
Elite Acura service department is excellent and so is the sales department I purchased 3 pre-owned cars since 1996. Bmw, Mercedes, and RLX. Joe in sales department is excellent!!!!

  ed peraria
2 years ago
Bad service never removed covid protection from inside of the car both front seats still wrapped in plastic trash bags. console,steering,wheel,gear shift still covered in plastic. Very poor in returning text or calls.

  Phillip Gallagher
2 years ago
Excellent service as always. DaQuan Rogers is an excellent service representative and he's all about customer service. It's been a pleasure to deal with Elite Acura.

  Mil Ruiz
2 years ago
Very good customer service. The sale's rep made me feel comfortable and was focused on all my needs in finding an affordable car.

  Michelle Cooperman
2 years ago
Not only was the customer service great automatically I was given a loaner car and was told to keep it until my car was ready worked out perfect

  John OShea
2 years ago
Needed to replace a battery for my daughter's car and the service manager Brian and Jon in service helped me beyond belief very happy have been a customer since 2001 and will continue to be a customer as long as you have employees that take care of their customers like I was treated today

  Michael Jacobs
2 years ago
Service getting done while I wait. Always do a thorough job. Apparently they have run out of winter air for my tires! Ha ha ha

  Barry Ormont
2 years ago
Just purchased my RDX A SPEC, had roof rails installed and 100 % perfect, really everything has been perfect !

  Lisa Guzman
a year ago
Great employees very helpful and well organized.

  Loretta Tiver
2 years ago
Curtious service from the scheduling through completion. The intake technician explained the work that was done.

  Tom Egbert
7 months ago
Rip offs

  Steve Leconey
2 years ago
Good sales team and variety of vehicles

  Wally Katolik
a year ago
Always outstanding service!!!

  Nay Nay
a year ago
Excellent no complaints at all

  Ken Hofmann
8 months ago
Nice!

  John Perides
3 years ago
Service department never responded to my question.

  Dione Davis
3 years ago
Always excellent service!

  Chaz Deptula
2 years ago
Ready too server you.

  Hilla Singh
2 years ago
Service personnel are attentive

  Johanna Peters
2 years ago
I was very pleased.

  John Francescone
2 years ago
Great service.