Frank's Truck Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Unwind Moving
a month ago
For the past year, we've had our truck serviced at Frank's, where we've had the pleasure to work with Jose Briones. If you're looking for a top-notch service advisor, Jose is your guy! Running a small moving business means our truck is our lifeline, and Jose understands that. He consistently goes above and beyond to fit our service into our tight schedule, ensuring we face no downtime. He keeps us in the loop from start to finish, breaking down the service details and costs, and answering all our questions with his deep knowledge. With Jose on our side truck troubles never feel daunting. A quick call to him, and we know everything will be handled perfectly. We can't recommend Frank's Truck Center and Jose Briones enough!

  Mohamed D
3 months ago
Great Shop, and Service and Great Customer service. It literary starts from the Top all the way down. Thank you Joe and John and the Whole team there. One call and greeting is all it took even if they did a bad service which they didn't it wouldn't matter just because my first interaction was the best interaction. Thank you Joe for your wonderful attitude may Allah(God) bless you and your family and business with Guidence in this world and after Ameen.

  Glenn J NoyPi
a year ago
This parts store saves me. I was calling lots of Freightliner parts store near me and they don't have the parts that I need which was the DEF pump, return and supply line and I finally found their store at google and they have all I want. Eventhough it was very far to drive from where I am, I went there to pickup all the parts. Thanks a lot to Delia from the parts department. She saves ny day and she was very very helpful and again thanks a lot!

  Paola Morales
6 months ago
I highly recomend this dealer because they fix the vehicles properly on a one time visit. Joe has an amazing customer service and take care of clients right away.

  Farouk's Shipping
10 months ago
Highly recommend this place, best Hino shop on the east coast, they actually try to solve your problem the best way instead of throwing thousands of dollars quote on you. As soon as they get to your truck, it'll be out in no time they don't seem to multi task 100 projects with one tech, highly recommend coming here for your truck issues

  michael lauto
6 months ago
Took our vehicle in for repair I dealt with the service advisor Matt he was very professional and told us exactly what was the problem was and had the vehicle ready when promised

  BonWeekend Boatlife
2 years ago
Very nice and helpful crew ,I had to park a flatbed truck outside which I was towing in with a wrecker everybody came to help including the owner

  Basem Salem
a year ago
Great truck repair! Unfortunately, I can't say the same about service advisors. They desperately need to improve their attitude and communication skills. I highly recommend this place if you can get past the bad reception.

  Barry P
7 months ago
Extremely helpful employees, we love it here, we buy our trucks here and get any maintenance done here

  Diana Dannenfelser
10 months ago
I don t normally leave reviews, but I had a really good experience when I leased a truck at Frank s auto body in lyndhurst. The service was really great. Jose and Nelson are the nicest people in the service department, they treat you like family and in the parts department, this young man Audell was great, he helped me with everything I needed. Cannot recommend enough.

  Ihab s.
4 years ago
It was OK. Not the greatest parts personnel, but not the most useless either three stars out of five. Could have been a little more polite. And a greeting when you come through the door would ve been nice, after all its a very small room customers wait in for help.

  Gozuna Trucking
2 years ago
After a long waiting line They told me dont have internet to search for parts.

  Yolanda
a year ago
Extremely happy with the service from beginning to end!As soon as you walk in, you are greeted by a sweet and pleasant receptionist who is ready to help.Our salesman was Michael V. He definetly knows his cars! I told him what I was looking for and he delivered! I never felt pressured to purchase what he had on the lot. It honestly felt like I was a family member of Frank's GMC.Michael took the time to go over the features of each car I looked at as well as the vehicle I finally purchased.This was my first time purchasing a vehicle at Franks GMC and it definetly will not be my last.Frank, you have a great crew at GMC!

  Keymaker Keymaker
a year ago
I would definitely recommend their parts department. They ll have just about anything in stock, always. They re not cheap but, hey at least you ll be back on the road in no time.

  rfsar ribhi
a year ago
Very good company good service very good

  Kurt G
4 years ago
My initial experience was great. They worked with me to get a Turbo that was 1 month out of warranty covered. After a great experience I went back for brakes on my Hino. Called ahead to make an appointment for Tuesday. Dropped off at 8:15am. By 11:00am they told me I needed rear brakes only and I approved the job. They said they would get it in later in the day. Called the next morning, truck still not in, but promised it would be by end of day for completion the following day. Called at 11:00am again and was told the job was in progress but did not know when it would be completed. Called back at 2:00pm and they said they were just pulling the truck in. I had major plans the following day. Had to pull my truck out with ZERO work completed in 3 days. Very disappointed and will not be returning

  Kevin Lewallen
4 years ago
Showed up within 5 minutes of closing with a loss of power issue. They told us they couldnt get to us until Monday morning. They aloud us to park near the building and plug into an outlet for power. But the service manager Joe took care of us. He got his technician Ray to look at our truck on Saturday morning even though they were technically closed for service. We were out by 12. All around great service. I would recommend this place to anyone. Just dont go in with an attitude and they will treat you with respect and with great service. Thanks Joe and Ray for speedy and great service.Kevin and Chris from Tennessee.

  Mark Dolaghan
5 years ago
I have now leased 3 consecutive vehicles from Frank s over the last 8 years, and this time around my wife and I both leased a vehicle. After turning in my second lease about 2 weeks ago, my wife and I decided to shop around. We both needed vehicles, and we figured it would be best check out the market in order to ensure we got the best deal. We went from dealer to dealer and felt unsatisfied. Finally, I called Sam Booth and Mark Hanley over a GMC, both of whom had helped me lease and return vehicles. Without hesitation, Sam told me he could find something to suit our needs in our price range. When we walked in I felt an instant calmness come over me. From the start, I knew I didn t want to take my business elsewhere, and I was glad that our search concluded at Franks. No one treated us better, no one beat the price for the gorgeous vehicles we got, and no other sales rep or company made us feel as at home-from the sales reps, to the owner himself, to the service department. Constantly being waited on with waters and coffee, members of the sales floor working as a team, and getting us to a price range we felt comfortable with. My experiences there have always been top of the line, and this last experience was certainly top notch.

  Washington gomes
2 years ago
Today, I called the parts department of this place, and after half hour waiting, an " animal " not a man , came on the phone. I never talked with someone so rude and unprofessional like this one before.On the service department, I left my truck other day to get fixed and after two days, when I went over there to get the truck back I found out that they even get to scan the truck to find the problem. This place is absolutely horrible.

  M Gutierrez
7 months ago
they got everything you need and very respectful

  Lori Monaco
8 months ago
Really great, honest, efficient group and team

  Allan Herrera
3 years ago
is a great place to go, very convenient, all hino parts can be found or ordered. prices are average & manager on parts department is awesome.

  Jose Acosta
3 years ago
I don t recomment these dealer for parts,on there invoice said that you can return any parts if they are in there packed but thats not true because i went to return something and they said that they can not return my money.

  Raquel Castillo
3 years ago
I love this place they're very efficient and they take care of your truck quickly recommend.

  Anuj Patel
3 years ago
Very nice and clean place and keeping in mind of coved requirements... I am impressed...Thanks.

  pedro lizardo
4 years ago
Best prices! Really helps my shop! Thank you.

  Paul English
7 years ago
Very good technicians , just slow getting the job done.

  g B
9 months ago
From buying to service this is the way to go.

  Richard Cancelosi
5 years ago
Great service reasonable prices nice atmosphere

  Nico Espinosa
6 years ago
Place is lousy for customer service. Part department is run what is look like the owner son. Do what ever the f want