Radiator Store II Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ali Sefik
10 months ago
This is the most professional part store in the area. Never disappointed me in 15 years. Always quick and on time. Great prices, friendly employees. They definitely deserve 5 star. Keep the good work.

  Ron Greenberg
10 months ago
Still the same awful company! Stopped going to them a few years ago after they took forever to deliver a radiator for one of my former clients. When I recently started seeing some of the good reviews I gave them another chance. Maybe they had new owners or their staff improved? NOPE, SAME SCAM ARTISTS.Ordered a radiator back in February for a client and finally received the wrong one in April (They said they would have it in March). but it was the wrong one.It s now June 9th and I still haven t received my money and nothing has been resolved!DO NOT TRUST THESE FIVE STAR FAKE REVIEWS.

  kelvin ray
2 years ago
Very good with dealing with the general public as well as dealerships. Good pricing too. I was very impressed with the concern of the sales guy ( didn't get his name-but he is 1 reason for review, price is other) after he took my order to make sure i was being taken care of in a timely manner. Location is the only set back but i was able to find it. Great job and i would recommend this company any time and now everytime when i know u need a radiator or alternator and or hoses etc..

  Eddie Santiago
2 years ago
Your accounting department is very unpleasant. Eva is not very capable of phone etiquette. Her attitude is disgusting and clearly she isn't happy with her job. Her tone and demeanor is unethical. I ended up just switching to cash on delivery just so I don't have to speak to her. Please train these people properly to handle customer relations. The only person I deal with is Miriam and Chris. If I have an issue with a warranty Miriam is the only one who properly follows the steps to a resolution and does so without sounding like she's burdened. Chris is also thorough and professional.

  Nancy V
3 years ago
I have had nothing but great experiences with the associates who answer the phones. HOWEVER...the recording that answers the calls is another story all together!! Its like nails down a chalkboard. Being on hold with that is not worth the wait. Thank you for calling the radiator store, again thank you for calling the radiator store etc etc.. Its not so much the wording that is annoying but the way the voice is reading the words. I try to put the sound down as low as possible its so bad and apparently I'm not the only one who feels that way. There's no way that person is not family! Please have her redo it or something because it really is that bad. Brutally honest it really is. Otherwise I would give 5 star.

  Arjeta Bushaj
2 years ago
Radiator Store is a great store where you can find all the part with great prices.You get the part pretty quick considering how busy they are and how bad the traffic is.For every issue you have you call accounting office Eva or Maria and they will help you with tracking or accounting information. I have been dealing with Radiator Store for over two years and I am very happy.Great doing business with you and keep up with the great work you do !

  Nicole Marie
5 years ago
I recently visited The Radiator Store in Lodi and at first I was briefly uncertain of the outcome of my situation considering I bought a AC compressor brand new and purchased other required parts later on in the day for the compressor, that was over a year ago. My compressor failed due to the mechanic not replacing the "expansion device".... when he said he replaced all working parts. I was angry so I contacted The Radiator Store and spoke to a wonderful sales representative by the name of Christopher who really made me feel at home. I spoke to him and explained my situation and he said that he would look into the issue. 5 minuets later after standing in a random warehouse in Lodi, Christopher assured me my part had a life-time warranty and that this was a special case because I bought the parts at various times but all during the same business day. I would like to thank this nice gentlemen for taking such good care of me and its always nice knowing that I will always remain cool during the summer months thanks to Christopher.

  Tone
3 years ago
I had brought HVAC parts to the radiator store to be refurbished for my 1992 Nissan Pulsar GTIR. The parts included a dyer, evaporator, heater core, compressor. My point of contact was Stan. He was the initial customer service rep that assisted me. Stan was unable to refurbish any of the parts that I had dropped off with owner of Pride Motorsports: Nas Kemal. He actually made us wait weeks for no update and eventually Stan was let go or furloughed due to COVID-19. Rhonda took over for Stan, and apparently is the manager. Rhonda was able to get the compressor rebuilt, and matched up my Nissan dryer to a Subaru dryer. However between the transition of STAN & RHONDA they lost my evaporator and heater core. Rhonda continued you searching for my missing parts but never found them. I ended up buying another evaporator and heater core from New Zealand (this car was never produced in America, making this whole process 10x harder and frustrating). The value of these two items plus shipping costed me $230 dollars. After receiving the new units from NZ I brought them to the Radiator Store to get refurbished once again. Being told that I would be taken care of because of the issue of lost parts. They ended up taking my parts in and actually doing nothing to them, claiming that they had been cleaned and retested. They came back still dirty and in the same condition that I had left them. (at least I got them back this time). I had to continue to follow up with Rhonda to get an update, she NEVER once reached out to me to let me know what is going on. This whole process took about 13 months to get to where we are. Rhonda said she tried reaching out to her supervisor and they would not help her. Now they refuse to take my calls and if I do get a sales rep on the phone they find out who I am and hang up on me. For such a large company it is pathetic how you treat your customers and how you cant take ownership in your mistakes.Still missing evaporator, and heater core. 11/6/2020I have also attached my unanswered emails. I would attach my receipt's to this review too but they are unwilling to give it to me.... hmmm I wonder why?$230 dollar refund for parts that they lost in there own wearhouse in Lodi.Missing parts include evaporator, and heater core. Which equaled to the value of $230. I had sent an invoice to Jose "acting" manager at the time to show him what the items have costed me. His email is [email protected]. I also sent the same email to Stan: [email protected] would never recommend this store to anyone and have reported them to the better business bureau.

  JIM MAHER
5 years ago
Terrible, avoid at all costs!!! Recieved the wrong radiator on July 2, 2018 its september 17,2018 and still have not recieved money back. Manager refuses to take a my call and has not returned one since then. DO NOT SPEND A PENNY WITH THIS COMPANY!!!!!!!!! Google needs a scam notification

  STEVE NOVAK
11 years ago
*****BOYCOT BOYCOT BOYCOT BOYCOT BOYCOT*****I got three radiators from them for the same van, I put in over 6 hours of labor, with no help from the managers of the sales manager.they sent all three radiators with holes in them, and when I called them to tell them that I just lost a customer over there product they told me oh yea someone will call you back, NO ONE CALLED ME BACK I GOT THE RUN AROUND!!!!!!! SO PLEASE BOYCOT THIS COMPANY BEFORE YOU LOSE CUSTOMERS LIKE I DID......(MEINEKE BROOKLYN NY)*******BOYCOT BOYCOT BOYCOT BOYCOT BOYCOT*********

  Coral Formoso
3 years ago
Excellent customer service and speedy delivery...will use radiator store again

  K R
8 years ago
Poor service, bad parts. 5 times in a row, received either defective or incorrect parts. No customer service leeway. STAY AWAY. Money saved on parts=money lost on time

  Bianca Acosta
4 years ago
This place is a SCAM. They have a fake warranty and then blames the mechanic for running them. DO NOT BUY FROM THEM!!!!!!

  Randy Lopez
5 years ago
Rude money hungry idiots- no customer service - crazy price inflations - compared to other stores

  Maria Pimenta
3 years ago
Excellent Pricefriendly customer service and bookkeeping department

  Jael Mendez
a year ago
horrible staff & treat others very unfairly

  Cibao Castillo
2 years ago
They have all kinds of Radiator fast Service

  James Finland
4 years ago
Good. Service. And. Price. Friendly

  Cristina Rivera
7 years ago
Going to going on radiator number 3. Not sure if it's even worth it regardless of Warranty the fact of paying the dealer and being without a car.. is it worth it. :(

  Gerardo Puzo
4 years ago
Great people great price quick service

  Ron Bruno
5 years ago
Always check out the place you're ordering parts from

  SEAN MURRAY
8 years ago
Great price/service/quality companies

  Edgardo Collazo
5 years ago
Great place to shop for Automotive products

  oscar frontera
3 years ago
Fair pricing great warranty

  Vito Cirioni
8 years ago
Good people. Good parts, and good prices.

  Glenn Rodriguez
a year ago
Personal was very friendly...

  J Bridges
3 years ago
Good people, quality parts

  Beto Vindas
3 years ago
Amazing people very professional

  Merj Din
10 months ago
Cool staff

  Mahmoud Attallah
5 years ago
The best