Pine Belt Nissan of Keyport Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Arielle Cooper
2 months ago
This Nissan & their amazing service center always goes above and beyond for every little thing for their customers. Really appreciate all the kindness and help and barely ever have to wait for services. Eric is the nicest and very helpful appreciate all his hardwork making a scary financial time easy.

  Aleksey Dementyev
4 months ago
Went for a first oil change on 11/13/23, without making appointment. (My oil change was also two months overdue). Spoke to Very Nice Lady, Service Adviser, Stephanie, who informed me the service, since its the first one, will be performed for free. (!) The place is very clean and super professional. While i was enjoying a complementary coffee and granola snacks, the oil and filter change, multipoint inspection and tire rotation was performed expeditiously. In 20 minutes or so, having paid 0 dollars, i was out on my way in a car that was also washed for free and i even received a "Thank You" e-mail. No, Thank You Guys!! Amazing.

  karunakar bhupathi
5 months ago
"My Nissan Leaf electric vehicle was taken to the service center due to an error message, and the dealership has held onto it for over a month without completing the repairs. They claim that the necessary parts are on backorder, and there is no clear timeline for when the vehicle will be returned."

  Betty D
3 months ago
Highly recommend this place if you need a car. They listen to my needs & were very nice. It was a very nice experience.

  Jose Rodriguez
2 years ago
Great experience , The cashier did an outstanding job, And the service advisor kayla Tozzi also did a excellent job Explaining everything and met my needs took time to explain the work I need it and service Tech and the one who took my car when I came in was was very helpful Thank yous so much i appreciate you . Jose Rodriguez

  Rachael Moffett
a year ago
Bought my car here with no complaints and really tried to stay loyal for service/repair but in the end had to relocate to Red Bank. The biggest issue is you literally cannot make an appointment at this place. Make an appointment for oil change/service? They don't accept appointments, hope you show up early enough (ie more that six hours before they close) or we'll nastily dismiss you to come back at a later date. When? Who knows because you can't make an appointment. Okay, so maybe appointments are for serious repair... Or not because when I brought my car in to repair power locks that failed (in a year-old car but that's another story), I discovered that "we can't take appointments for something that involved through the website". Then what are any appointments even good for??! At this point I gave up and took my business to Nissan City in Red Bank and I have never been happier! Easy to make appointments for both routine service and actual issues, faster turn around, much friendlier staff... If it's even close to equidistant, please choose Red Bank, you'll be so much happier!

  Jack Stovall
2 years ago
Great service! I arrived 8:30am for an oil change and car was done by 9:30am. I expected longer because other Nissan dealerships take longer. I pray next time is as quick and efficient. Oh and the free coffee is plus. Last, there was an older gentleman who was very welcoming and pleasant. I wish I would wrote his name down.

  David Kerr
9 months ago
It's ok to go for oil changes, but do not take for repair. I had my car checked out, because the cross traffic alert, does not work. They do not know how to fix it or how much, it will cost! They even put down the wrong mileage for a oil change.

  P Zyg
a year ago
Quick oil change and changed out some new filters recommended. Blades replaced as well but unfortunately not working properly. No problem because I will go there and Service Manager will just switch them out again.

  Walter Campbell
a year ago
My car was due for its first time oil change. They did a complete inspection and rotated the tires. Everything was done within an hour. It was a good experience. The staff is very friendly and good at what they do.

  Ben Garner
2 years ago
Great service. I was told I needed new tires all around. They evaluated my armada, called me back and said you just need two front. The rear have 10k left on them. Next time you come in we'll check and see where we are at. I appreciated this type of honesty. Not just trying to sell me everything and anything! Thank you Eric!

  nickthedude32
7 months ago
My Experience was Fantastic! Everyone at Pine Belt Nissan are so nice and friendly! I was in and out in about 1 hour!!!

  J
a year ago
Not knowledgeable. Everytime I go there, new employees. Service department is very slow. Cashier tried to make me sign someone else's paperwork and was very unprofessional when I made a big deal about it. I can go on and on. They will never have my business again. Other customers that I talked to as well as previous employee's have unpleasant situation's also. Once they sell the car, they could care less.

  Eva King
a month ago
Great staff, very patient and helpful

  Tee
2 years ago
Bought my car from here. They really went above and beyond. However, as with anything, do your research on the car and know that you should not be paying a bunch of BS fees. Overall, I am happy with the service and my purchase.

  Rik Harrison
a year ago
Great customer service, especially in trade-ins. $3,000 down on a 2022 car payment was $10 more per month for 3 years and no payment for the first month.

  Kevin Hoppey
a year ago
Awesome service from runway guys to cashier. Very polite and seemed to actually care about my needs and questions.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Thomas Rencken
a year ago
Went in for service ran into salesman Jay helped us get into a Nissan Rogue great guy always a pleasure seeing him.

  Catherine Martucci
a year ago
The Establishment is a well-run machine. And the workers are the most polite people I've ever seen.

  Tooth Fairy
7 months ago
Good experience! Great service Manager!

  Dawn Abbey
a year ago
Eric's was very nice. They got me out as fast and efficiently as possible.

  Paola A. Patino
9 months ago
Excellent experience. Best service in the area . Friendly and professional. It is amazing

  deb obrien
a year ago
Everyone is always pleasant and helpful... especially when I'm a nervous wreck.

  Geraldine Johnson
a year ago
Excellent service by Stephanie Mesmer & the staff definitely 10's

  Edward Karst
2 years ago
Great service dept had a problem AAA could get right the found out and fixed it pickup runs great

  Dr. Eric
a year ago
They are very clean and do a good job.

  Anthony Maio
a year ago
Had an oil change.Reasonable price no appointment.

  Susan DRYBREAD
a year ago
Never got my 20 point inspection or fluids if needed.

  Kieran Miller
a year ago
Fantastic great staff is excellent service was outstanding

  Claire Bartkewicz
a year ago
Erica in service is excellent!